WordPress.org

Posted a reply to Messenger Icon still appears on site after deactivation and even uninstall, on the site WordPress.org Forums:
Hi, please refresh your browser. If that does not work, please give us your website…

2 weeks ago

Posted a reply to Malware, on the site WordPress.org Forums:
Hi, We have fixed this issue one week ago and send 3 emails to everyone…

4 weeks ago

Posted a reply to Does not appear, on the site WordPress.org Forums:
HI, Is everything ok now? Please let us know at customerservice@zotabox.com

4 weeks ago

Posted a reply to Big Swindle, on the site WordPress.org Forums:
Hi Nathan, I hope you see it in your heart to change your review as…

4 weeks ago

Posted a reply to No Live Chat on homepage, on the site WordPress.org Forums:
Is everything ok now on your homepage?

4 weeks ago

Posted a reply to Error: Meta element outside head, on the site WordPress.org Forums:
Is everything ok now with your plugin?

4 weeks ago

Posted a reply to Security Breach – Hack, on the site WordPress.org Forums:
Yes, after updating our plugin, de-activating and activating again will remove unexpected script from your…

4 weeks ago

Posted a reply to Error Facebook Changed SDK, on the site WordPress.org Forums:
Good to hear. Please enjoy your Zotabox tools.

4 weeks ago

Posted a reply to security breach, on the site WordPress.org Forums:
Also, please update your plugin to the latest version to avoid unwanted script load on…

4 weeks ago

Posted a reply to Background issue, on the site WordPress.org Forums:
Very good. Please enjoy your Zotabox tools. Make sure to update to our latest plugin…

4 weeks ago

Posted a reply to Security Breach – Hack, on the site WordPress.org Forums:
Hello, Our plugin does not use eval() code. Where do you see it? Please contact…

4 weeks ago

Posted a reply to Error Facebook Changed SDK, on the site WordPress.org Forums:
Hi Leonardo, Is everything ok with your plugin? We recommend all Zotabox Facebook Live Chat…

4 weeks ago

Posted a reply to close welcome message, on the site WordPress.org Forums:
Hi, Facebook has not added the 'x' button yet. Unfortunately, this is under Facebook's control,…

4 weeks ago

Posted a reply to Disable popup to new page, on the site WordPress.org Forums:
We hope our FAQ was helpful. Please let us know if you have any other…

4 weeks ago

Posted a reply to toggle open / and close bad UX, on the site WordPress.org Forums:
Facebook has not updated their 'x' button yet. We are at their mercy on this…

4 weeks ago

Posted a reply to Background issue, on the site WordPress.org Forums:
Hi, Did you send us an email regarding your issue?

4 weeks ago

Posted a reply to security breach, on the site WordPress.org Forums:
Hi, We have updated our plugin. Please de-activate and activate your plugin again to fix…

4 weeks ago

Posted a reply to Security Breach – Hack, on the site WordPress.org Forums:
Hi, we have fixed this issue. Please de-activate and activate your plugin again to update…

4 weeks ago

Posted a reply to [Live Chat with Facebook Messenger] Compromised, on the site WordPress.org Forums:
Hello, Sorry for the problem. We fixed the vulnerability as soon as WordPress notified us.…

1 month ago

Posted a reply to Redirect to malware site, on the site WordPress.org Forums:
Hello, Sorry for the problem. We fixed the vulnerability as soon as WordPress notified us.…

1 month ago

Posted a reply to Redirect unknown site, on the site WordPress.org Forums:
please de-activate then activate your plugin to resolve this issue then refresh website cache next.…

1 month ago

Posted a reply to Not showing chat icon, on the site WordPress.org Forums:
Hi Noor, please send us an email to customerservice@zotabox.com stating your website. You may need…

1 month ago

Posted a reply to FB warning at Inspect Console, on the site WordPress.org Forums:
Can you give us your website url at customerservice@zotabox.com and we can check.

1 month ago

Posted a reply to FB warning at Inspect Console, on the site WordPress.org Forums:
Hi, Our Facebook Chat plugin already use the latest Facebook SDK. The warning may come…

1 month ago

Posted a reply to Does not appear, on the site WordPress.org Forums:
Hi Neseph, Can you tell us your website url? You can also send an email…

2 months ago

Posted a reply to Background issue, on the site WordPress.org Forums:
Hi Marlene, what is your website url? You can send an email to customerservice@zotabox.com describing…

2 months ago

Posted a reply to Wonderful design, on the site WordPress.org Forums:
Thank you. What do you mean 'put below the header'? Which header? You can send…

2 months ago

Posted a reply to toggle open / and close bad UX, on the site WordPress.org Forums:
Hi, The live chat box used to come with an 'x' to easily close. Unfortunately,…

2 months ago

Posted a reply to Disable popup to new page, on the site WordPress.org Forums:
Hi, the chat box is 100% controlled by Facebook. Zotabox can only display the icon.…

2 months ago

Posted a reply to close welcome message, on the site WordPress.org Forums:
Hi, Sorry, Facebook removed the 'x' close button and we can not override this. Your…

3 months ago

Posted a reply to Testando somente…., on the site WordPress.org Forums:
Thank you for your suggestions. If we get more requests for custom icons we will…

3 months ago

Posted a reply to Who will be the recipient of the chat from the page?, on the site WordPress.org Forums:
Also, if you still have issues, please tell us what device and browser you are…

3 months ago

Posted a reply to Who will be the recipient of the chat from the page?, on the site WordPress.org Forums:
Did you choose 'open Messenger app om mobile' on your Zotabox setting page? This FAQ…

3 months ago

Posted a reply to Who will be the recipient of the chat from the page?, on the site WordPress.org Forums:
This is a facebook thing. You need to have the fanpage inbox open in your…

3 months ago

Posted a reply to Who will be the recipient of the chat from the page?, on the site WordPress.org Forums:
All admins will receive notice of the new message and anyone can respond to it.

3 months ago

Posted a reply to Big Swindle, on the site WordPress.org Forums:
Hi, We absolutely did NOT change our contract agreement. It is the same as when…

3 months ago

Posted a reply to Error: Meta element outside head, on the site WordPress.org Forums:
Hi, Can you give us your website address so we can check? Please contact us…

4 months ago

Posted a reply to Do you need help to translate to Spanish?, on the site WordPress.org Forums:
Thank you very much. Currently, we are not translating Zotabox into other languages. Thank you…

4 months ago

Posted a reply to can a user send message without login to his/her account?, on the site WordPress.org Forums:
Facebook requires a visitor to login OR create a new Facebook/Messenger account to contact you…

4 months ago

Posted a reply to Error Facebook Changed SDK, on the site WordPress.org Forums:
Hello, Our plugin already uses the latest messenger custom chat SDK. The code may come…

5 months ago