Profiles

  • Member Since: February 11th, 2019
  • Find me on:
  • Posted a reply to Adding Reply to the ticket using the Ruleset, on the site WordPress.org Forums:
    Hi, Marking as clarified. If you have any questions regarding the free plugin, let us…

  • Posted a reply to Plugin overwrites Woo pages, on the site WordPress.org Forums:
    Hi @kateeba We took a look at the debug.log file and the errors are from…

  • Posted a reply to cant see agent desponse, on the site WordPress.org Forums:
    Hi, Marking as solved, but if you need more assistance, you can reply :) Best…

  • Posted a reply to Fatal Error with Avada, on the site WordPress.org Forums:
    Hi, Marking as clarified, but if you have more questions, we are happy to help…

  • Posted a reply to Why It skips cache?, on the site WordPress.org Forums:
    Hi, Marking as solved due to inactivity. If you need more assistance, let us know.…

  • Committed [2809676] to Plugins SVN:
    6.1.2

  • Committed [2809670] to Plugins SVN:
    init v6.1.2

  • Posted a reply to How to asign a custom user rol as a support client, on the site WordPress.org Forums:
    Hi, Marking as solved, Any questions, you can open a new topic. Best regards.

  • Posted a reply to How to submit a ticket without forcing a registration on wordpress?, on the site WordPress.org Forums:
    Hi, Marking as clarified. if you need more help, let us know. Best regards.

  • Posted a reply to Smart ticket order not working, on the site WordPress.org Forums:
    Hi, Marking as solved, but if the issue continues, please reply. Best regards.

  • Posted a reply to Why It skips cache?, on the site WordPress.org Forums:
    Hi @abdelazizgroup, I don't currently have the reason of this, but I can ask the…

  • Posted a reply to limit ticket per user, on the site WordPress.org Forums:
    Hi, Marking as clarified. If you need more assistance, let us know. Best regards.

  • Posted a reply to Would the plugin send any data to you or any 3rd party?, on the site WordPress.org Forums:
    Hi, This article can also help to complement regarding GDPR and Awesome Support: - https://getawesomesupport.com/meeting-your-gdpr-obligations-with-awesome-support/…

  • Posted a reply to Add Currency Symbol to certain inputs, on the site WordPress.org Forums:
    Hi, Marking as clarified. If you are interested in custom work, you can fill in…

  • Posted a reply to Catch-All WP User for Unassigned Tickets, on the site WordPress.org Forums:
    Hi, I apologize for this situation. Marking this ticket as clarified. If you need more…

  • Posted a reply to File Upload issues, on the site WordPress.org Forums:
    Hi, Marking as resolved. Any further assistance if the issue continues, let me know. Best…

  • Posted a reply to Can’t remove “Time Adjustments” time from ticket, on the site WordPress.org Forums:
    Hi @jbslettebak, For proppoer assistance and resolution, please fill in the form below to assist…

  • Posted a reply to Not great, on the site WordPress.org Forums:
    Hi @jbslettebak, I apologize for this experience, but let me clarify some points first. We…

  • Posted a reply to Catch-All WP User for Unassigned Tickets, on the site WordPress.org Forums:
    Hi @sahmcolorado, if you assign an unassigned email to the "guest" account, the email address…

  • Posted a reply to Send a notification to the site manager after sending the ticket, on the site WordPress.org Forums:
    Hi, Marking this as clarified, but if you need more clarification, let us know. We…

  • Posted a reply to File Upload issues, on the site WordPress.org Forums:
    Hi @arjanoskam, Let us know how the case is going on and so we can…

  • Posted a reply to Export Selected tickets to CSV or Excel, on the site WordPress.org Forums:
    Hi, Marking as clarified but if you need more assistance, let us know and we…

  • Posted a reply to No se envia correo al usuario, on the site WordPress.org Forums:
    Hola, Marco este hilo como resuelto, pero si tienes más preguntas, dime y te asisto…

  • Posted a reply to Disabling WYSIWYG on Front-end, on the site WordPress.org Forums:
    Hi, Being this topic clarified and having this on the review plan. I mark this…

  • Posted a reply to Custom Fields addon, on the site WordPress.org Forums:
    Hi, Marking this thread as solved, but if there are questions regarding the core plugin,…

  • Posted a reply to Critical error, on the site WordPress.org Forums:
    Hi, Marking as solved, but if the issue continues, let us know. Thanks!

  • Posted a reply to Feature Request – Printing Tickets, on the site WordPress.org Forums:
    Hi @jmaartenw, Thanks for the feature request proposal. I added this to the features request…

  • Posted a reply to No se envia correo al usuario, on the site WordPress.org Forums:
    Hola, Tenemos un artículo dónde hablamos sobre la entrega de correos. Te recomiendo que uses…

  • Posted a reply to Critical error, on the site WordPress.org Forums:
    Hi @l8rpeace, We released version 6.1.1. Please update and let us know if the issue…

  • Posted a reply to Fatal error “Synchronize Woocommerce Products” awesome support, on the site WordPress.org Forums:
    Hi, We did the release and therefore mark this thread as solved. If this continues,…

  • Posted a reply to warning: Awesome Support: Enable WooCommerce Integration, on the site WordPress.org Forums:
    Hi, I will mark this as solved, but if the issue continues, let us know.…

  • Posted a reply to Awesome Support – Custom Fields (select field_type), on the site WordPress.org Forums:
    Hi, Marking as clarified. If you need more assistance, let us know. For pre-sales questions,…

  • Posted a reply to Change individual ticket layout, on the site WordPress.org Forums:
    Hi, Marking as clarified, but if you have more questions, let us know. Thanks!

  • Posted a reply to issue on sitemap, on the site WordPress.org Forums:
    Hi @ask302, Thanks for letting us know it is fixed :) Have a nice day.

  • Posted a reply to Products with awesomesupport plugin, on the site WordPress.org Forums:
    Hi, Marking as solved, but if you need more help, let us know :) Best…

  • Posted a reply to Error with WordPress v 6.0.1, on the site WordPress.org Forums:
    Hi, Marking as solved, but if the issue still continues, please reply and we will…

  • Posted a reply to issue on sitemap, on the site WordPress.org Forums:
    Hi @ask302, We released an update. Please let us know if the issue continues with…

  • Posted a reply to MAJOR BUG with EDD V3, on the site WordPress.org Forums:
    Hi, Marking as solved, but if the issue continues, let us know. Best regards.

  • Posted a reply to warning: Awesome Support: Enable WooCommerce Integration, on the site WordPress.org Forums:
    Hi @sdnazdi, We released an update. Let us know if this fixes the issue. We…

  • Posted a reply to Custom Fields addon, on the site WordPress.org Forums:
    Hi @gabby4many, For pre-sales questions like the Custom Fields add-on, please fill in the form…

  • Committed [2768775] to Plugins SVN:
    Update test up to

  • Posted a reply to Ticket Open Not user register, on the site WordPress.org Forums:
    Hi, Marking as clarified. Any questions you have, let us know. Best regards.

  • Posted a reply to Error with WordPress v 6.0.1, on the site WordPress.org Forums:
    Hi @zorbiz, We released a new version. Please update and let us know if the…

  • Posted a reply to Problems with divi thems, on the site WordPress.org Forums:
    Hi, You can also customize your theme by reading our templating documentations: - https://getawesomesupport.com/documentation/awesome-support/templating/ -…

  • Posted a reply to When saving ticket as new it saves as “in progress”, on the site WordPress.org Forums:
    Hi, Marking as clarified, but if you have any questions, let us know. Best regards.

  • Posted a reply to MAJOR BUG with EDD V3, on the site WordPress.org Forums:
    Hi @ellerish20, We relased an update with the fix, please update the plugin and let…

  • Posted a reply to PHP Warnings with sync products with EDD 2.x, on the site WordPress.org Forums:
    Hi @etrue, We released an updated version. Please update it and let me know if…

  • Posted a reply to Extra e-mail notification, on the site WordPress.org Forums:
    Hi, Marking as clarified. If you need more help, let us know. Thanks.

  • Posted a reply to login form, on the site WordPress.org Forums:
    Hi, Marking as solved. Any further help, let me know. Best regards.

  • Committed [2768238] to Plugins SVN:
    6.1.1