WordPress.org

Posted a reply to Our server returned an error (500)., on the site WordPress.org Forums:
Hi @ragzyb We are very sorry about this situation. Unfortunately, you are right, at this…

4 days ago

Posted a reply to Last update (12 November) crash images, on the site WordPress.org Forums:
Hi Pablo, ​Sorry to hear about the issue! It was probably the issue with v1.9.8…

7 days ago

Posted a reply to /undefined added to URL’s, on the site WordPress.org Forums:
Hi @ctjernqvist Thanks for your patience! We are aware of this issue, but we are…

7 days ago

Posted a reply to Error not displaying .webp in AMP ?, on the site WordPress.org Forums:
Hi @tinhacc100, We are very sorry about the delay. We are currently experiencing a very…

7 days ago

Posted a reply to WebP Format Display Function Breaks the Theme, on the site WordPress.org Forums:
Hi everyone, Thanks for your patience! Unfortunately, the custom CSS code could be different for…

7 days ago

Posted a reply to Our server returned an error (500)., on the site WordPress.org Forums:
Hi, Unfortunately, we had another server fault :( It is resolved and we really hope…

7 days ago

Posted a reply to Images in IE, on the site WordPress.org Forums:
Hi, Yes, Imagify will automatically deliver original format images for browsers that don't support WebP.…

7 days ago

Posted a reply to PNG not optimized, on the site WordPress.org Forums:
Hi, Thanks for your patience! We had some server issues recently, but these should not…

7 days ago

Posted a reply to Password protected Imagify not working, on the site WordPress.org Forums:
Hi Isabel, If you use some auth plugin (that completely stops the access to your…

7 days ago

Posted a reply to no quota left?, on the site WordPress.org Forums:
Hi everyone, As @yig mentioned, we had some issues on our end that should be…

7 days ago

Posted a reply to Backup wont work, on the site WordPress.org Forums:
Hi, It looks like there is a problem with the permission setup on your server.…

7 days ago

Posted a reply to server error, on the site WordPress.org Forums:
Hi @berkmh ​Sorry to hear about the issue! Unfortunately, we had some server issues last…

7 days ago

Posted a reply to WebP Query, on the site WordPress.org Forums:
Hello everyone, We are sorry about the delay. Here is the guide on how to…

7 days ago

Posted a reply to Servers are unavailable, on the site WordPress.org Forums:
Hi, Since the last week, all our server issues have been resolved. You can check…

2 weeks ago

Posted a reply to Imagify getting time out error, on the site WordPress.org Forums:
Hi, ​Sorry to hear about the issue! We need to investigate this in more details…

3 weeks ago

Posted a reply to optimization of PDF’s, on the site WordPress.org Forums:
Hi, Thanks for your patience! Please activate the following helper plugin and it will prevent…

3 weeks ago

Posted a reply to Our server returned an error (500)., on the site WordPress.org Forums:
Hi, Server issues we had are resolved so it should be working well now. If…

3 weeks ago

Posted a reply to Chunky upload is not supported, on the site WordPress.org Forums:
Hi, Thanks for your patience! Please try to activate this helper plugin, that should solve…

3 weeks ago

Posted a reply to Good optimization tool but SLOWWWWW, on the site WordPress.org Forums:
Hi, Sorry to hear about the issues you are experiencing. We had some server issues…

4 weeks ago

Posted a reply to Our server returned an error (500)., on the site WordPress.org Forums:
Hi, ​ Sorry to hear about the issue! ​ This is related to the issue…

1 month ago

Posted a reply to Converted WEBP images are not shown on Iphone devices, on the site WordPress.org Forums:
Hi @umeshbathini Thanks for your patience! The main issue that is caused by Imagify is…

1 month ago

Posted a reply to Chunky upload is not supported, on the site WordPress.org Forums:
Hi, At this moment we can not optimize images that are on CDN. You have…

1 month ago

Posted a reply to Is it possible to not output WebP Images on certain pages, on the site WordPress.org Forums:
Hi @mrgarry05 If this does not work when WebP and LazyLoad are active, this could…

1 month ago

Posted a reply to Imagify breaks elementor, on the site WordPress.org Forums:
Hi, We have similar reports in our support channel, so we will update this thread…

1 month ago

Posted a reply to WebP Format Display Function Breaks the Theme, on the site WordPress.org Forums:
Hi, The reason for this is because we change the HTML output by adding <picture>…

1 month ago

Posted a reply to being optimized, on the site WordPress.org Forums:
Hi, Just in case you still didn't, can you create a ticket via https://imagify.io/contact and…

1 month ago

Posted a reply to 5000 Images restored itself at Brandnic.com, on the site WordPress.org Forums:
Hi @brandnic Thanks for your patience! Regarding the change in the compression level, this can…

1 month ago

Posted a reply to Question regarding Performance Imagify, on the site WordPress.org Forums:
Hi Sally, Thanks for your patience! Sorry to hear about the issue. It is the…

2 months ago

Posted a reply to Are you planning on implimenting a dimension resize function?, on the site WordPress.org Forums:
Hi @johnnyfyffe Thanks for your patience! Also thanks for your feedback. We have multiple similar…

2 months ago

Posted a reply to Undefined offset: 0 issue when used with bbpress, on the site WordPress.org Forums:
Hi @mubashiriqbal We are investigating this. Thanks for creating a ticket via https://imagify.io/contact We will…

2 months ago

Posted a reply to being optimized, on the site WordPress.org Forums:
Hi @finmot Thanks again for your patience on this. Version 1.9.7 itself should not cause…

2 months ago

Posted a reply to Where is the support?, on the site WordPress.org Forums:
Hi @finmot Thanks for your patience! We have a higher amount of support requests the…

2 months ago

Posted a reply to Servers are unavailable, on the site WordPress.org Forums:
Hi, We had an issue with one server, this has been solved now. Sorry for…

2 months ago

Posted a reply to Servers are unavailable, on the site WordPress.org Forums:
Hi @japanoholic Sorry to hear about that! It would be best if you could contact…

2 months ago

Posted a reply to Possible to use for WebP only?, on the site WordPress.org Forums:
Hi @vladdy Unfortunately, not by default, but you could do some tricks to achieve that…

2 months ago

Posted a reply to No Backup copies, on the site WordPress.org Forums:
Hi @guyb9290 Thanks for your patience! Backup of your original images will be made by…

2 months ago

Posted a reply to Improve documentation + how to disable for specific post types, on the site WordPress.org Forums:
Hi @luisgv Thanks a lot for your feedback! We have taken this in consideration and…

3 months ago

Posted a reply to Issue with the “count” when optimizing images to webp, on the site WordPress.org Forums:
Hi @gevcen Unfortunately, we are aware of this issue and do our best to fix…

3 months ago

Posted a reply to Centered images are left aligned on posts …, on the site WordPress.org Forums:
Happy to hear that! Wish you all the best!

3 months ago

Posted a reply to Centered images are left aligned on posts …, on the site WordPress.org Forums:
Hi @xlucasfelix Thanks for providing these. A small update, you can use this CSS code:…

3 months ago