Posted a reply to Are JPEGs supposed to co-exist besides WEBPs with “display in WBP format” ?, on the site WordPress.org Forums:
Hi @muckaveli Thank you for contacting us! Let me clarify that the JPG version of…

Posted a reply to Error During the JPEG compression process, on the site WordPress.org Forums:
Hi @ayocash We are in contact with you through our support system however I am…

Posted a reply to Don’t optimize optimized and webp images, on the site WordPress.org Forums:
Hi @joegp Thank you for contacting us! Can you please clarify if you have already…

Posted a reply to where to add rocket_use_native_lazyload ?, on the site WordPress.org Forums:
Hi @wingerter, Yes, this code can go to the functions.php file. ​Let me know if…

Posted a reply to disable lazyload for featured images, on the site WordPress.org Forums:
Hi @wingerter Simply add a data-no-lazy="1" property in you img tag. You can also use…

Posted a reply to Serve Webp for Div background-image, on the site WordPress.org Forums:
Hi @frozen78 Thank you for contacting us! The only way to display the background images…

Posted a reply to WANT TO BE HLEP about the webp is not working, on the site WordPress.org Forums:
Hi @kanzolquran Thank you for the updates. Regarding the "Generate missing WebP version" tool, unfortunately,…

Posted a reply to WooCommerece Max Thumbnail Height, on the site WordPress.org Forums:
Hi @wpcol Thank you for contacting us. With the Imagify plugin you can use the…

Posted a reply to WANT TO BE HLEP about the webp is not working, on the site WordPress.org Forums:
Hi @kanzolquran Thank you for contacting us! Can you please let me know if you…

Posted a reply to Dont Work, on the site WordPress.org Forums:
Hi @joemurias We are sorry to hear that! Did you have already contacted us through…

Posted a reply to Слишком маленький лимит, on the site WordPress.org Forums:
Hi @mario62rus, Thank you for your feedback. However, please let me specify that the quota…

Posted a reply to Delete Original Images After WebP Conversion, on the site WordPress.org Forums:
Hi @markus9312 , Thank you for contacting us! Let me clarify that the scaled images…

Posted a reply to Unoptimized Images?, on the site WordPress.org Forums:
Hi @erictansh Thank you for contacting us! Indeed this kind of issue is related to…

Posted a reply to apple touch icon missing, on the site WordPress.org Forums:
Hi @dyin In general when you upload an image on WordPress then they are creating…

Posted a reply to Delete Original Images After WebP Conversion, on the site WordPress.org Forums:
Hi @keyuroz Thank you for contacting us! Please note that Imagify can keep the original…

Posted a reply to very slow image optimization in wordpress, on the site WordPress.org Forums:
Hi @rafaelzezao Thank you so much for your patience! Let me clarify that the speed…

Posted a reply to WebP files for all sizes only created when using Bulk Optimizer, on the site WordPress.org Forums:
Hi @gavin310 Thank you for contacting us! I see that I have already replied to…

Posted a reply to Plugin will not work, on the site WordPress.org Forums:
Hi @rapidsuccess I am following up since we have some update that might be useful…

Posted a reply to Including WebP versions in “wp_get_attachment_metadata”, on the site WordPress.org Forums:
Hi @gavin310, Thanks for contacting us. I have asked our developers for a feedback on…

Posted a reply to Plugin will not work, on the site WordPress.org Forums:
Hi @rapidsuccess We are checking this as we have similar cases reported and will get…

Posted a reply to Images are not compressing, on the site WordPress.org Forums:
Hi @wekaweb ​Sorry to hear about the issue! It looks like self-requests inside your WP…

Posted a reply to Getting over quota error, when I’m not over limit, on the site WordPress.org Forums:
Hi everyone,​Sorry to hear about the issue! I'm sorry you're having issues with image optimization!…

Posted a reply to Showing errors instead unoptimized intitially, on the site WordPress.org Forums:
Hi, These errors can not be restarted and it would be important to see what…

Posted a reply to Chart.js – Pen test results, on the site WordPress.org Forums:
Hi @mrcarllister Thanks for pointing this to us. Our developers are investigating this and we…

Posted a reply to site planted after optimization, on the site WordPress.org Forums:
Hi @anonymouskane This kind of issue should be related to WebP display option when using…

Posted a reply to Optimized file size larger than original, on the site WordPress.org Forums:
Hi @metacoach I am really sorry to hear about your negative experience with Imagify however…

Posted a reply to A QUESTION ABOUT FORMATS, on the site WordPress.org Forums:
Hi @franksysgfx Thank you for your interest in Imagify! Unfortunately, Imagify is not able to…

Posted a reply to Some images not being served as Webp, on the site WordPress.org Forums:
Hi @arian0009, Although we are already discussing the issue through our support system, I will…

Posted a reply to [Imagify – Optimize Images & Convert WebP | Compress Images Easily] Some images not being served as Webp, on the site WordPress.org Forums:
Hi @arian0009 Thank you for contacting us! At the moment it looks like your images…

Posted a reply to When are optimized images displayed?, on the site WordPress.org Forums:
Hi @stefanpfadt Thank you for contacting us! When an image is getting optimized with Imagify…

Posted a reply to PHP Deprecated: Constant FILTER_SANITIZE_STRING is deprecated, on the site WordPress.org Forums:
Hi @rennew Thank you for contacting us! This is something we are aware of and…

Posted a reply to How to enable image optimization plug-ins first when they crash, on the site WordPress.org Forums:
Hi @twewscd Thank you for contacting us and we are really glad that you like…

Posted a reply to not conviced by it, on the site WordPress.org Forums:
Hi @kativiti Sorry to hear about this. Please note that the speed depends on many…

Posted a reply to Image cropping disabled, on the site WordPress.org Forums:
Hi @levilevilevi Thank you for the update. That is strange as testing from our end…

Posted a reply to Constantly Breaking Images- Support Non Existent, on the site WordPress.org Forums:
Hi @bigshipsalvage Thank you for the update and I am sorry to hear that the…

Posted a reply to Image cropping disabled, on the site WordPress.org Forums:
Hi @levilevilevi I am sorry to hear about the issue! However, can you please let…

Posted a reply to Constantly Breaking Images- Support Non Existent, on the site WordPress.org Forums:
Hi @bigshipsalvage I am really sorry to hear that. Actually, I am not able to…

Posted a reply to PNG Error (502), on the site WordPress.org Forums:
Hi @imoperations Thank you so much for the updates. Is the issue happening both when…

Posted a reply to [Imagify – Optimize Images & Convert WebP | Compress Images Easily] Cheap, but almost daily gives error, on the site WordPress.org Forums:
Hi @marcdg Thank you for your feedback and I am sorry to hear about the…

Posted a reply to [Imagify – Optimize Images & Convert WebP | Compress Images Easily] PNG Error (502), on the site WordPress.org Forums:
Hi @imoperations I am sorry to hear about the issue! Can you please clarify if…

Posted a reply to [Imagify – Optimize Images & Convert WebP | Compress Images Easily] Plugin won’t detect ImageMagick, on the site WordPress.org Forums:
Hi @fatheaded1 Thank you so much for your patience. I see that you have already…

Posted a reply to [Imagify – Optimize Images & Convert WebP | Compress Images Easily] Painfully slow and unstable, on the site WordPress.org Forums:
Hi @cloud411 Thank you for the feedback and we are really sorry that you did…

Posted a reply to [Imagify – Optimize Images & Convert WebP | Compress Images Easily] Our server returned an error (100 – Operation timed out after 45000 milliseconds, on the site WordPress.org Forums:
Hi @godfreycox Yes, unfortunately, it can happen also for GIF images below 30MB as processing…