WordPress.org

Posted a reply to Credits gone without optimizing the images, on the site WordPress.org Forums:
Hey @susajja Sorry to hear about the issue! We can see you have created a…

4 hours ago

Posted a reply to In Bulk optimize – I’m getting an error “The file could not be moved to .. “, on the site WordPress.org Forums:
Hey Michael, Thanks! We will update this thread once we have more details. Best Regards

1 week ago

Posted a reply to In Bulk optimize – I’m getting an error “The file could not be moved to .. “, on the site WordPress.org Forums:
Hi @mks6804 Unfortunately, Imagify will not work well with this setup if your original images…

1 week ago

Posted a reply to Plugin skips xenforo png extension that ends in a number?, on the site WordPress.org Forums:
Hey, Thanks for letting us know! Wish you all the best!

2 weeks ago

Posted a reply to WP: generating missing webp images always shows the same quantity (or more), on the site WordPress.org Forums:
Hey, It looks like that's exactly the problem we had from other users as well.…

2 weeks ago

Posted a reply to Plugin skips xenforo png extension that ends in a number?, on the site WordPress.org Forums:
Hey again! This is strange. Is this image optimized in the backend? Is there any…

2 weeks ago

Posted a reply to WP: generating missing webp images always shows the same quantity (or more), on the site WordPress.org Forums:
Hi @xxjergerxx "Generate WebP" feature should create WebP for custom folders as well. So it…

2 weeks ago

Posted a reply to imagfy often tries to re-optimize the same pictures?, on the site WordPress.org Forums:
Hey @xxjergerxx As you mentioned, if you re-add images (folders), these will be scanned again…

2 weeks ago

Posted a reply to this media is not valid, on the site WordPress.org Forums:
Hi @jtsng8 ​Sorry to hear about the issue! This could happen because of various reasons.…

3 weeks ago

Posted a reply to can’t create webp versions, on the site WordPress.org Forums:
Hi @jonas720 If backup option is active, did you restore your website from the backup…

3 weeks ago

Posted a reply to Issue at modal image gallery (lightbox), on the site WordPress.org Forums:
Hi Jose, Thanks for your patience! Unfortunately, the only way to fix this is to…

3 weeks ago

Posted a reply to Multisite Use and Misc…, on the site WordPress.org Forums:
Hi @birdog123 Imagify is multisite compatible and you can use it on the Network level…

3 weeks ago

Posted a reply to Uploaded via Woocommerce image optimization issue, on the site WordPress.org Forums:
Hi @jedimoff Thanks for your patience! Unfortunately, for this kind of issue, we have to…

4 weeks ago

Posted a reply to Optimization behind .htaccess protection, on the site WordPress.org Forums:
Hi @bluantinoo Thanks for your patience! Please make sure to whitelist the following IP addresses:…

4 weeks ago

Posted a reply to Imagify on godaddy cpanel shows incorrect new filesize, on the site WordPress.org Forums:
Hi @jedimoff Thanks for your patience! Can you check what is the WebP version filesize?…

4 weeks ago

Posted a reply to Issue at modal image gallery (lightbox), on the site WordPress.org Forums:
Hi, This could be related to WebP display feature of Imagify. If you activate the…

1 month ago

Posted a reply to Images STILL optimizing 10 minutes after uploading, on the site WordPress.org Forums:
Hi @beniellis Thanks for your patience. The speed highly depends on many factors, such as…

1 month ago

Posted a reply to How to disable Optimization for PDF, on the site WordPress.org Forums:
Hi @yasglobal, You can stop the auto-optimization of PDF files by installing the helper plugin…

1 month ago

Posted a reply to Remove database entries, on the site WordPress.org Forums:
Hi @kvnhnf, If entries per image get deleted from database then image will not be…

1 month ago

Posted a reply to Unable to optimize images, on the site WordPress.org Forums:
Hi @lknights1987, This usually means the metadata was not added to the database. The only…

1 month ago

Posted a reply to AWS S3 WEBp images, on the site WordPress.org Forums:
Hi @shalomgabay, Since the WordPress version 5.3 we are definitely not compatible with WP Offload…

1 month ago

Posted a reply to WP Offload Media support, on the site WordPress.org Forums:
Hi @bones852, Since the WordPress version 5.3 we are definitely not compatible with WP Offload…

1 month ago

Posted a reply to Alignment and sizing issues – can this be fixed?, on the site WordPress.org Forums:
Hi @joycegrace Thanks for your patience! It's hard to provide a general guides as it's…

1 month ago

Posted a reply to Imagify plugin throwing error with version 2.3 of WP Offload media, on the site WordPress.org Forums:
Hi @rxnlabs We are not compatible with WP Offload Media anymore, unfortunately. We will not…

1 month ago

Posted a reply to Webp files not being created from admin, on the site WordPress.org Forums:
Hi @cdvv7788, Thanks for your patience! This usually means WebP is missing from images that…

1 month ago

Posted a reply to Lightspeed POS integration?, on the site WordPress.org Forums:
Hi @piltdownman, Thanks for your patience! There will not be issues as long as the…

1 month ago

Posted a reply to Webp files not being use, on the site WordPress.org Forums:
Hi @evrimsel and @meling11 Thanks for your patience! We are not compatible with WP Offload…

1 month ago

Posted a reply to Displaying webp issue, on the site WordPress.org Forums:
We apologize for the delay. Just for the reference, we have resolved this via our…

1 month ago

Posted a reply to 4,368 optimised images not backed up, un, on the site WordPress.org Forums:
Hi @mugatea Thanks for your patience! > I try to create webp copies but I’m…

1 month ago

Posted a reply to First register and than images are bigger in webp, on the site WordPress.org Forums:
Hi @cowbelly, We are sorry about the result you got with Imagify. The problem is…

1 month ago

Posted a reply to Paid. But not updated., on the site WordPress.org Forums:
Hi, Just to confirm, we were in touch via our ticket system. If there is…

2 months ago

Posted a reply to Having CSS Conflict with my theme, on the site WordPress.org Forums:
Hi, This is most probably caused by WebP display. If you deactivate this feature in…

2 months ago

Posted a reply to Imagify Causing 69 Cookies!!!, on the site WordPress.org Forums:
Hi @davwaiguy Thanks for your patience! This is strange as the situation is still the…

2 months ago

Posted a reply to Error – Not center witth webp, on the site WordPress.org Forums:
Hi, This is caused by the lack of CSS rules for picture elements. While your…

2 months ago

Posted a reply to la recherche des medias ne fonctionne plus, on the site WordPress.org Forums:
Hi @10lem Thanks for your patience! Did you keep EXIF data in Imagify settings? If…

3 months ago

Posted a reply to Change location of backup folder, on the site WordPress.org Forums:
Hi @jordonrupp Thanks for your patience! Unfortunately, it is not possible to move backup images…

3 months ago

Posted a reply to How best to delete the plugin with everything removed, on the site WordPress.org Forums:
For the reference, as we resolved this via our ticket system, we are sending the…

3 months ago

Posted a reply to Media Cloud, on the site WordPress.org Forums:
Hi @andrew40 Unfortunately, no. We are not compatible with S3 offloading at the moment. We…

3 months ago

Posted a reply to What to do after imagifying images?, on the site WordPress.org Forums:
Hi, It looks like the most of your images are on CDN. If you use…

3 months ago

Posted a reply to Not serving scaled images – WooCommerce Homepage, on the site WordPress.org Forums:
Hi, Your theme loads larger image sizes and resizes the appearance of those images through…

3 months ago

Posted a reply to Error (0 – couldn’t open file, on the site WordPress.org Forums:
Hi @angeldavo It looks like this problem is related to an incompatibility with the new…

3 months ago

Posted a reply to Not sure if it works…, on the site WordPress.org Forums:
Hey, It looks like it works fine - https://www.dropbox.com/s/7im8h6e07pqyqec/screen%20shot%202019-12-17%20at%204.45.35%20pm.png?dl=0 Can you follow this guide and…

3 months ago

Posted a reply to Sometimes the webp size is larger than the original PNG, on the site WordPress.org Forums:
Hey, Thanks for creating a ticket on https://imagify.io/contact as well. For the reference: A negative…

4 months ago

Posted a reply to “You have consumed all your data” but that’s not true, on the site WordPress.org Forums:
Hey, Thanks! We have updated your quota so it should be good now. For the…

4 months ago