WordPress.org

Posted a reply to la recherche des medias ne fonctionne plus, on the site WordPress.org Forums:
Hi @10lem Thanks for your patience! Did you keep EXIF data in Imagify settings? If…

2 weeks ago

Posted a reply to Change location of backup folder, on the site WordPress.org Forums:
Hi @jordonrupp Thanks for your patience! Unfortunately, it is not possible to move backup images…

2 weeks ago

Posted a reply to How best to delete the plugin with everything removed, on the site WordPress.org Forums:
For the reference, as we resolved this via our ticket system, we are sending the…

2 weeks ago

Posted a reply to Media Cloud, on the site WordPress.org Forums:
Hi @andrew40 Unfortunately, no. We are not compatible with S3 offloading at the moment. We…

2 weeks ago

Posted a reply to What to do after imagifying images?, on the site WordPress.org Forums:
Hi, It looks like the most of your images are on CDN. If you use…

1 month ago

Posted a reply to Not serving scaled images – WooCommerce Homepage, on the site WordPress.org Forums:
Hi, Your theme loads larger image sizes and resizes the appearance of those images through…

1 month ago

Posted a reply to Error (0 – couldn’t open file, on the site WordPress.org Forums:
Hi @angeldavo It looks like this problem is related to an incompatibility with the new…

1 month ago

Posted a reply to Not sure if it works…, on the site WordPress.org Forums:
Hey, It looks like it works fine - https://www.dropbox.com/s/7im8h6e07pqyqec/screen%20shot%202019-12-17%20at%204.45.35%20pm.png?dl=0 Can you follow this guide and…

1 month ago

Posted a reply to Sometimes the webp size is larger than the original PNG, on the site WordPress.org Forums:
Hey, Thanks for creating a ticket on https://imagify.io/contact as well. For the reference: A negative…

1 month ago

Posted a reply to “You have consumed all your data” but that’s not true, on the site WordPress.org Forums:
Hey, Thanks! We have updated your quota so it should be good now. For the…

1 month ago

Posted a reply to “You have consumed all your data” but that’s not true, on the site WordPress.org Forums:
Hi, ​Sorry to hear about the issue! The problem is caused by server issues we…

1 month ago

Posted a reply to Our server returned an error (500)., on the site WordPress.org Forums:
Hi @ragzyb We are very sorry about this situation. Unfortunately, you are right, at this…

2 months ago

Posted a reply to Last update (12 November) crash images, on the site WordPress.org Forums:
Hi Pablo, ​Sorry to hear about the issue! It was probably the issue with v1.9.8…

2 months ago

Posted a reply to /undefined added to URL’s, on the site WordPress.org Forums:
Hi @ctjernqvist Thanks for your patience! We are aware of this issue, but we are…

2 months ago

Posted a reply to Error not displaying .webp in AMP ?, on the site WordPress.org Forums:
Hi @tinhacc100, We are very sorry about the delay. We are currently experiencing a very…

2 months ago

Posted a reply to WebP Format Display Function Breaks the Theme, on the site WordPress.org Forums:
Hi everyone, Thanks for your patience! Unfortunately, the custom CSS code could be different for…

2 months ago

Posted a reply to Our server returned an error (500)., on the site WordPress.org Forums:
Hi, Unfortunately, we had another server fault :( It is resolved and we really hope…

2 months ago

Posted a reply to Images in IE, on the site WordPress.org Forums:
Hi, Yes, Imagify will automatically deliver original format images for browsers that don't support WebP.…

2 months ago

Posted a reply to PNG not optimized, on the site WordPress.org Forums:
Hi, Thanks for your patience! We had some server issues recently, but these should not…

2 months ago

Posted a reply to Password protected Imagify not working, on the site WordPress.org Forums:
Hi Isabel, If you use some auth plugin (that completely stops the access to your…

2 months ago

Posted a reply to no quota left?, on the site WordPress.org Forums:
Hi everyone, As @yig mentioned, we had some issues on our end that should be…

2 months ago

Posted a reply to Backup wont work, on the site WordPress.org Forums:
Hi, It looks like there is a problem with the permission setup on your server.…

2 months ago

Posted a reply to server error, on the site WordPress.org Forums:
Hi @berkmh ​Sorry to hear about the issue! Unfortunately, we had some server issues last…

2 months ago

Posted a reply to WebP Query, on the site WordPress.org Forums:
Hello everyone, We are sorry about the delay. Here is the guide on how to…

2 months ago

Posted a reply to Servers are unavailable, on the site WordPress.org Forums:
Hi, Since the last week, all our server issues have been resolved. You can check…

2 months ago

Posted a reply to Imagify getting time out error, on the site WordPress.org Forums:
Hi, ​Sorry to hear about the issue! We need to investigate this in more details…

2 months ago

Posted a reply to optimization of PDF’s, on the site WordPress.org Forums:
Hi, Thanks for your patience! Please activate the following helper plugin and it will prevent…

2 months ago

Posted a reply to Our server returned an error (500)., on the site WordPress.org Forums:
Hi, Server issues we had are resolved so it should be working well now. If…

2 months ago

Posted a reply to Chunky upload is not supported, on the site WordPress.org Forums:
Hi, Thanks for your patience! Please try to activate this helper plugin, that should solve…

2 months ago

Posted a reply to Good optimization tool but SLOWWWWW, on the site WordPress.org Forums:
Hi, Sorry to hear about the issues you are experiencing. We had some server issues…

2 months ago

Posted a reply to Our server returned an error (500)., on the site WordPress.org Forums:
Hi, ​ Sorry to hear about the issue! ​ This is related to the issue…

3 months ago

Posted a reply to Converted WEBP images are not shown on Iphone devices, on the site WordPress.org Forums:
Hi @umeshbathini Thanks for your patience! The main issue that is caused by Imagify is…

3 months ago

Posted a reply to Chunky upload is not supported, on the site WordPress.org Forums:
Hi, At this moment we can not optimize images that are on CDN. You have…

3 months ago

Posted a reply to Is it possible to not output WebP Images on certain pages, on the site WordPress.org Forums:
Hi @mrgarry05 If this does not work when WebP and LazyLoad are active, this could…

3 months ago

Posted a reply to Imagify breaks elementor, on the site WordPress.org Forums:
Hi, We have similar reports in our support channel, so we will update this thread…

3 months ago

Posted a reply to WebP Format Display Function Breaks the Theme, on the site WordPress.org Forums:
Hi, The reason for this is because we change the HTML output by adding <picture>…

3 months ago

Posted a reply to being optimized, on the site WordPress.org Forums:
Hi, Just in case you still didn't, can you create a ticket via https://imagify.io/contact and…

3 months ago

Posted a reply to 5000 Images restored itself at Brandnic.com, on the site WordPress.org Forums:
Hi @brandnic Thanks for your patience! Regarding the change in the compression level, this can…

3 months ago

Posted a reply to Question regarding Performance Imagify, on the site WordPress.org Forums:
Hi Sally, Thanks for your patience! Sorry to hear about the issue. It is the…

3 months ago

Posted a reply to Are you planning on implimenting a dimension resize function?, on the site WordPress.org Forums:
Hi @johnnyfyffe Thanks for your patience! Also thanks for your feedback. We have multiple similar…

3 months ago