Posted a reply to [Imagify – Optimize Images & Convert WebP] Exclude image from webp, on the site WordPress.org Forums:
Hi @ikhadis I am sorry to hear about the issue! Can you please clarify if…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Exclude image from webp, on the site WordPress.org Forums:
Hi @freq32 At the moment regarding the creation of a WebP version of an image…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Existing images in posts not rendering after bulk optimization, on the site WordPress.org Forums:
Hi @zethd, Sorry neither of the solutions worked for you! I can say that for…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Existing images in posts not rendering after bulk optimization, on the site WordPress.org Forums:
Hi @zethd, This is Joseph from Imagify, and I’ll gladly assist you here! I’m really…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Not Found Image on 2 Pages, on the site WordPress.org Forums:
Hi @vantinhbotiss ​Sorry to hear about the issue! This should definitely not happen with Imagify…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Imagify is deleting media posts and images, on the site WordPress.org Forums:
Hi @ensemblebd I am really sorry to hear about the issues you are experiencing. Regarding…

Posted a reply to Pixelated Product Images, on the site WordPress.org Forums:
Hey @jclark23 Thanks for letting me know! Indeed, the negative result can happen when using…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Pixelated Product Images, on the site WordPress.org Forums:
Hi @jclark23 This is Ioanna from Imagify and I’ll gladly assist you here! Can you…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Error 499, on the site WordPress.org Forums:
Hi @grupophn ​Sorry to hear about the issue! Generally speaking, this is mostly related to…

Posted a reply to Auto optimization stopped working, on the site WordPress.org Forums:
Hi @reza17re In this case, please create a support ticket through the following page https://imagify.io/support/…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Auto optimization stopped working, on the site WordPress.org Forums:
Hi @reza17re This is Ioanna from Imagify and I’ll gladly assist you here! I am…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Sizes not being set correctly, on the site WordPress.org Forums:
Hi @razorboy Thanks for your patience! This should work as expected based on the code…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Attachments with invalid or missing WP metas, on the site WordPress.org Forums:
Hi @adulsami2 Thanks for your patience! In most of the cases, the problem is related…

Posted a reply to [Imagify – Optimize Images & Convert WebP] not found, on the site WordPress.org Forums:
Hi @ociao132, This is Joseph from Imagify, and I’ll gladly assist you here! I’m really…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Can’t optimize, on the site WordPress.org Forums:
Hey @leiikun ​Sorry to hear about the issue! When you get “Already optimized” message, you…

Posted a reply to Plugin update crashed TONS of my client sites., on the site WordPress.org Forums:
Hi @alexdx We are sincerely sorry about the issue! Thank you for reporting it. The…

Posted a reply to [Imagify – Optimize Images & Convert WebP] WebP Images Only Shown Sometimes, on the site WordPress.org Forums:
Hi Ryan, I see from our end that you are using picture tags to display…

Posted a reply to [Imagify – Compress & Optimize Images, Convert WebP] Imagify changed the aspect ratio of our category images, on the site WordPress.org Forums:
Hi Henrik, You are welcome! You can find the rewrite rules option through Settings >…

Posted a reply to [Imagify – Compress & Optimize Images, Convert WebP] Imagify changed the aspect ratio of our category images, on the site WordPress.org Forums:
Hi @henbik This is Ioanna from Imagify and I’ll gladly assist you here! This kind…

Posted a reply to [Imagify - Compress & Optimize Images, Convert WebP] Made my images larger, on the site WordPress.org Forums:
Hey @eggmedia, We completely understand your point and we will definitely make changes in the…

Posted a reply to [Imagify - Compress & Optimize Images, Convert WebP] Less than useless, on the site WordPress.org Forums:
Hey @eggmedia I have sent the answer to another thread you posted, so sending the…

Posted a reply to [Imagify – Optimize Images & Convert WebP] How to decrease maximum image resize size, on the site WordPress.org Forums:
Hi @rodrigocs It looks like you have 3840px thumbnail registered (maybe by your theme, some…

Posted a reply to [Imagify – Optimize Images & Convert WebP] What Cloudflare URL should I mention in Webp format?, on the site WordPress.org Forums:
Hi @rodrigocs You don’t need to add any URL if you are using a free…

Posted a reply to [Imagify – Optimize Images & Convert WebP] “You have consumed all your date” Nope!, on the site WordPress.org Forums:
Hi @trst4215 ​Sorry to hear about the issue! We had some server issues last night…

Posted a reply to [Imagify – Optimize Images & Convert WebP] WebP Versions Are Not Being Created, on the site WordPress.org Forums:
Hi David, Thank you very much for providing this update! Our developers will work to…

Posted a reply to [Imagify – Optimize Images & Convert WebP] WebP Images not shown on Site and only 33% of media library optimised, on the site WordPress.org Forums:
Hi @andreidrimbarean I am very sorry about the delay in answering to you! We missed…

Posted a reply to Is it possible to remove all original images, on the site WordPress.org Forums:
Hi @buydafrog, Just uninstalling the Imagify plugin will actually not do that, but here is…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Is it possible to remove all original images, on the site WordPress.org Forums:
Hi @buydafrog This is Ioanna from Imagify and I’ll gladly assist you here! If you…

Posted a reply to [Imagify – Optimize Images & Convert WebP] Metadata gets removed for thumbnails, on the site WordPress.org Forums:
Hi Matthias, This is Joseph from Imagify, and I’ll gladly assist you here! Thanks so…

Posted a reply to WebP Image Resize, on the site WordPress.org Forums:
@thekendog, Yes, I can certainly understand your point of view on this and I agree.…

Posted a reply to WebP Image Resize, on the site WordPress.org Forums:
Hi @thekendog, I'm really sorry you're having issues with this! This is actually a known…

Posted a reply to WebP Versions Are Not Being Created, on the site WordPress.org Forums:
Hi David, Thank you for the further information. Please let me clarify regarding our documentation…

Posted a reply to WebP Versions Are Not Being Created, on the site WordPress.org Forums:
Hi David, I am also replying here just in case it will help other users.…

Posted a reply to WebP Versions Are Not Being Created, on the site WordPress.org Forums:
Hi all! @tictag Thank you very much for the ticket created. I have replied to…

Posted a reply to WebP Versions Are Not Being Created, on the site WordPress.org Forums:
Hi David, Thank you for the update. It looks there is a red line to…

Posted a reply to WebP Versions Are Not Being Created, on the site WordPress.org Forums:
Hi David, Thanks for your reply. Please let me clarify that since you have the…

Posted a reply to WebP Versions Are Not Being Created, on the site WordPress.org Forums:
Hi David, This is Ioanna from Imagify, and I'll gladly assist you here! Thank you…

Posted a reply to Have you been hacked ?, on the site WordPress.org Forums:
Hey @laurabokobza I believe it would be ideal if we could trust each other and…

Posted a reply to Have you been hacked ?, on the site WordPress.org Forums:
Hi @laurabokobza I am sorry to hear about this! I have checked your case in…

Posted a reply to Logo Size (max-width), on the site WordPress.org Forums:
Hey Britta, I'm really glad to hear that the "Use rewrite rules" option worked, and…