Profiles

Posted a reply to An unknown error occurred when we tried to get all your unoptimized media files., on the site WordPress.org Forums:
Hi,Thank you for reaching out.I see that you have also opened a ticket to our…

Posted a reply to Imagify – stoped to work, on the site WordPress.org Forums:
Hi,Thanks for the update.It could be that Cloudflare is blocking the Imagify IP. Make sure…

Posted a reply to Imagify – stoped to work, on the site WordPress.org Forums:
Hi,Thank you for reaching out.Can you please follow the troubleshooting steps mentioned in this doc:…

Posted a reply to 404 errors with site icon – duplicate image uploads, on the site WordPress.org Forums:
Hi,Thanks for letting us know.Best Regards,

Posted a reply to 404 errors with site icon – duplicate image uploads, on the site WordPress.org Forums:
Hello,Thank you for reaching out.Imagify will only send requests for the optimization from its own…

Posted a reply to WordPress caught an error in one of your plugins, Imagify., on the site WordPress.org Forums:
Hi @pforce,Can you send steps to replicate the issue and a screenshot of how it…

Posted a reply to Unable to access admin settings after server move, on the site WordPress.org Forums:
Hi,Thank you for your reply.I see that you have also opened a ticket to our…

Posted a reply to WordPress caught an error in one of your plugins, Imagify., on the site WordPress.org Forums:
Hi,Thank you for reaching out.We cannot reproduce the issue; indeed, this class is deprecated but…

Posted a reply to Unable to access admin settings after server move, on the site WordPress.org Forums:
Hi,Thank you for reaching out.An update related to this is going to be released soon.…

Posted a reply to Files still show as “File type: image/jpeg” after uploading, on the site WordPress.org Forums:
Hi,Thank you for reaching out.As I can inspect, few of the images are being delivered…

Posted a reply to After compression site is broken, on the site WordPress.org Forums:
Hi,Thank you for reaching out. The only option in Imagify that might cause layout issues…

Posted a reply to Imagify Causing Slow Down Across All wp-admin – Slow Query, on the site WordPress.org Forums:
Hi @todeushlinkovski,It is advisable that you open a new thread to avoid the confusion. The…

Posted a reply to Flash of unstyled content, ACF Blocks, on the site WordPress.org Forums:
Hi @matrixgroupint We are aware of this and expecting to tackle this down on the…

Posted a reply to Flash of unstyled content, ACF Blocks, on the site WordPress.org Forums:
Hi @matrixgroupint Sorry to hear that!Can you try to add the following code to your…

Posted a reply to Flash of unstyled content, ACF Blocks, on the site WordPress.org Forums:
Hi @matrixgroupint ​I am very sorry to hear about the issues you are facing. Is…

Posted a reply to Optimizes all images after quota reset, on the site WordPress.org Forums:
Hi @madebyuh ​I am very sorry to hear about the issues you are facing. This…

Posted a reply to webp images not displaying in front, on the site WordPress.org Forums:
Hi @boulkely ​Thanks for your patience on this. Not sure if anything changed in the…

Posted a reply to Does Imagify work in custom image folders, on the site WordPress.org Forums:
Hello,Thank you for reaching out.Yes, you can add custom folders as well as theme images…

Posted a reply to Imagify not working, in free or in pro, progress stuck at 0%, on the site WordPress.org Forums:
Hello,Thank you for your reply.Can you please send Imagify tools report to contact[@]imagify[.]io?This will help…

Posted a reply to Imagify not working, in free or in pro, progress stuck at 0%, on the site WordPress.org Forums:
Hello, Thank you for reaching out! I’m sorry to hear about the trouble you’re facing…

Posted a reply to How to Remove Imagify from Admin Bar, on the site WordPress.org Forums:
Hi,Thank you for your reply.Unfortunately, no. You may try the shorter version of the workaround…

Posted a reply to How to Remove Imagify from Admin Bar, on the site WordPress.org Forums:
Hello,Thank you for reaching out.For now, please try adding below code to your theme's function.php…

Posted a reply to Large size not optimizing, on the site WordPress.org Forums:
Hi,As a paid subscriber, it would be best to reach out to support directly https://imagify.io/support/…

Posted a reply to Large size not optimizing, on the site WordPress.org Forums:
Hello,Thank you for reaching out. Imagify helps with resizing images. It has a setting that…

Posted a reply to The images do not change to .webp format, on the site WordPress.org Forums:
Hi,Thank you for your reply.Please check the suggestion from this doc if it helps: https://imagify.io/documentation/enable-next-gen-images-with-elementor/.…

Posted a reply to Imagify Causing Slow Down Across All wp-admin – Slow Query, on the site WordPress.org Forums:
Hello, This issue was identified and has now been resolved by our development team. Please…

Posted a reply to The images do not change to .webp format, on the site WordPress.org Forums:
Hello,Thank you for your message. If you are a paid subscriber of Imagify, we encourage…

Posted a reply to Filtering in Media Library does not work, on the site WordPress.org Forums:
Hi,Thank you for reaching out. Regarding the filter on the Media Library when you are…

Posted a reply to The images do not change to .webp format, on the site WordPress.org Forums:
Hi,Thank you for your reply.Did you verify few reason mentioned why Next-Gen formats will not…

Posted a reply to Imagify Causing Slow Down Across All wp-admin – Slow Query, on the site WordPress.org Forums:
Hello,Thank you for reaching out. Though we hardly receive such high CPU usage case or…

Posted a reply to The images do not change to .webp format, on the site WordPress.org Forums:
Hello,Thank you for reaching out. Imagify can work with free version of Cloudflare. When using…

Posted a reply to Product Pages, on the site WordPress.org Forums:
Hello,Thank you for reaching out. Yes, Imagify can optimize images on WooCommerce product pages as…

Posted a reply to Uploading my webp image, on the site WordPress.org Forums:
Hi,Thank you for reaching out. If you've already created your own WebP version of an…

Posted a reply to API Key, on the site WordPress.org Forums:
Hi @rustykins , You need Imagify API key and not WordPress.com API Key in order…

Posted a reply to Images not compressing automatically, on the site WordPress.org Forums:
Hi @derricksweb ​I am very sorry to hear about the issues you are facing. This…

Posted a reply to ERROR: Cannot connect to FTP server, on the site WordPress.org Forums:
Hi,Thank you for reaching out.You may want to check with hosting provider if outgoing connection…

Posted a reply to Alt Text gets stripped on some images, on the site WordPress.org Forums:
Hi, Thank you for reaching out! Imagify’s optimization process only compresses the file size of…