Profiles

Posted a reply to Is it possible to disable ‘ding’ alert sound on client side of the live chat?, on the site WordPress.org Forums:
Hi @graphitedesign , There is an option in the settings which disables sound both on…

Posted a reply to False error when inserting youtube url, on the site WordPress.org Forums:
Hi @sskrrahmatulla , This forum is dedicated to the WP-Live Chat by 3CX plugin. Please…

Posted a reply to Overlay chat icon and policy bar, on the site WordPress.org Forums:
Hi @cbastide , The easiest way is to use this: #cookie-law-info-bar { z-index: 99999999!important; }…

Posted a reply to Incompatible “Warning: mysqli_set_charset()”, on the site WordPress.org Forums:
Hi @izamarvirafuentes , Do you get that error immediately after activating our plugin or after…

Posted a reply to Missing a temporary folder., on the site WordPress.org Forums:
Hi @h2oshore , This forum is dedicated to the WP-Live Chat by 3CX plugin. Please…

Posted a reply to Ability to only show the chat box to registered users, on the site WordPress.org Forums:
You are welcome :)

Posted a reply to Ability to only show the chat box to registered users, on the site WordPress.org Forums:
Hi @drepanganiban , The option is under Settings -> Chat Box -> "Chat box for…

Posted a reply to Gutenberg Blocks error, on the site WordPress.org Forums:
Hi @studio-peetr , Currently the easiest way to deal with this is to disable the…

Posted a reply to My upload button disappeared, on the site WordPress.org Forums:
Hi @mrrationalchiwendu , This forum is dedicated to the WP-Live Chat by 3CX plugin. Please…

Posted a reply to Remove 3CX boxes in User Profile, on the site WordPress.org Forums:
Hi @janderso0888 , Unfortunately this cannot currently change, meaning that there is no option for…

Posted a reply to Missing Chats Transcription, on the site WordPress.org Forums:
Hi @alexisarpa3 , - Does your stage server have the same configuration as the production?…

Posted a reply to iOS app, on the site WordPress.org Forums:
Hi @brockstr , There used to be a mobile app for WP-Live Chat but it…

Posted a reply to Show chat only to certain Role User, on the site WordPress.org Forums:
Hi @wappone88 , The plugin does have a shortcode but unfortunately it won't work in…

Posted a reply to Missing Chats Transcription, on the site WordPress.org Forums:
Hi @alexisarpa3 , Could you please provide the following information?: - WP version - WP-Live…

Posted a reply to Show chat only to certain Role User, on the site WordPress.org Forums:
Hi @wappone88 , That is currently not supported by the plugin. You would need to…

Posted a reply to After installing pages keep refreshing and give errorcodes, on the site WordPress.org Forums:
Yes please, keep it disabled and monitor it. It should make a difference. Now if…

Posted a reply to After installing pages keep refreshing and give errorcodes, on the site WordPress.org Forums:
Can you please disable the "Enable chat dashboard and notifications on all admin pages" option…

Posted a reply to After installing pages keep refreshing and give errorcodes, on the site WordPress.org Forums:
- Are you using the On-Premise or the Cloud mode? (You can find this under…

Posted a reply to After installing pages keep refreshing and give errorcodes, on the site WordPress.org Forums:
Hi @cstvinfo , There is no PRO version, the plugin is completely FREE! Have you…

Posted a reply to Backend Chat page refreshing, on the site WordPress.org Forums:
Hi @thetishbyte , The request you are referring to in your second post is indeed…

Posted a reply to Offline Message Delete not working, on the site WordPress.org Forums:
Hi @thetishbyte , Sorry for the delay. Indeed it seems that there's an issue with…

Posted a reply to Backend Chat page refreshing, on the site WordPress.org Forums:
Hi @thetishbyte , It is not WP Live Chat that makes the requests to admin-ajax.php?_fs_blog_admin=true…

Posted a reply to License key issue, on the site WordPress.org Forums:
Hi @rohitpurswani04 , It seems that you are using an old version of this plugin…

Posted a reply to Website was deleted possibly by a hack, on the site WordPress.org Forums:
Hi @goelsewhere , I am really sorry for that, however we cannot offer any help…

Posted a reply to Live Chat Icon Won’t Show Up In Dashboard Menu, on the site WordPress.org Forums:
Hi @awrx1023 , This is certainly not normal. Have you tried logging in from an…

Posted a reply to Offline Message Delete not working, on the site WordPress.org Forums:
Hi @thetishbyte , Sorry for the delay. We are currently looking into this and will…

Posted a reply to Chat messages showing with black bubble…, on the site WordPress.org Forums:
Hi @wordpressbrokeassphone , It seems that you are using a custom Color scheme. Navigate to…

Posted a reply to Chat Agents Online – Possible hack detected?, on the site WordPress.org Forums:
Hi @noclip27 , Simply put: Yes, two agents can be online even if you are…

Posted a reply to Chat Agents Online – Possible hack detected?, on the site WordPress.org Forums:
Hi @noclip27 , Glad you like our plugin! Showing two agents online is definitely not…

Posted a reply to REST API or hooks for custom integrations, on the site WordPress.org Forums:
Hi @menathor , Currently that isn't available I am afraid. The existing webhook functionality allows…

Posted a reply to Missed chat notifications when online, on the site WordPress.org Forums:
Hi @lisalaw ! WP Rocket (or any other caching plugin of course) could certainly play…

Posted a reply to Disable messages, on the site WordPress.org Forums:
Visitors do not see what am agent are doing. Only agents can see these messages.

Posted a reply to Disable messages, on the site WordPress.org Forums:
Hi @adata , Which version of the plugin are you using?

Posted a reply to PLUGIN NOT WORKING, NEED PRO UPDATE, on the site WordPress.org Forums:
Hi @tfarino , A "PRO" version of the plugin no longer exists. It is now…

Posted a reply to Show post field, on the site WordPress.org Forums:
Hi @bentalgad , I am afraid this is currently not possible. To be honest this…

Posted a reply to Default Icon not appearing, on the site WordPress.org Forums:
Hi @smocko , Have you tried editing the settings and saving again?

Posted a reply to Integration with DialogFlow, on the site WordPress.org Forums:
Hi @ahsya , Sorry for the delayed response. We currently don't have plans for this.…

Posted a reply to Twilio integration, on the site WordPress.org Forums:
Hi again, This is true for all integrations as the plugin does not currently have…

Posted a reply to Twilio integration, on the site WordPress.org Forums:
Hi @james215 , Unfortunately such integration is currently not possible.

Posted a reply to Live Chat App for Desktop, on the site WordPress.org Forums:
Hi @james215 , There currently isn't a standalone desktop/mobile app for this. The only way…

Posted a reply to mobile app?, on the site WordPress.org Forums:
Hi @bentalgad , There currently isn't a standalone app for this. The only way is…

Posted a reply to The font blocked by CORS policy, on the site WordPress.org Forums:
I believe the support forum for Astra theme is this https://wordpress.org/support/theme/astra/ :)

Posted a reply to The font blocked by CORS policy, on the site WordPress.org Forums:
Hi @sgsabji , Unfortunately we cannot assist you as this forum is dedicated to the…

Posted a reply to 429 Errors – Too Many Requests, on the site WordPress.org Forums:
Hi @blizam , I can't advise whether it is expected or not because there is…

Posted a reply to Login, on the site WordPress.org Forums:
Hi @vineelak , I am afraid you have posted in the wrong forum. This section…

Posted a reply to Hidden “email” and “username” fields, on the site WordPress.org Forums:
Hi @jacopotore , Seems that you are using a quite old version of our plugin!…

Posted a reply to 429 Errors – Too Many Requests, on the site WordPress.org Forums:
Hi @blizam , We are currently looking into this matter and how those requests can…

Posted a reply to 429 Errors – Too Many Requests, on the site WordPress.org Forums:
Hi @blizam , I suspect this is related to the "Enable chat dashboard and notifications…

Posted a reply to Start chat button process in 2 steps, on the site WordPress.org Forums:
Glad that worked for you! :)

Posted a reply to Button placement and customisation, on the site WordPress.org Forums:
Hi @cepelinasmantas , This section is dedicated to the WP-Live Chat by 3CX plugin. Your…