Posted a reply to Settings changes don´t save, on the site WordPress.org Forums:
Could we have a copy of your settings to test this out internally? You'd need…

Posted a reply to Monkeys, on the site WordPress.org Forums:
Hi there, A default plugin install works out of the box. We're happy to take…

Posted a reply to J’ai rencontré des problèmes, on the site WordPress.org Forums:
Hi there, You'll need to keep your plugin up to date to keep it working…

Posted a reply to Is it free forever?, on the site WordPress.org Forums:
Yes.

Posted a reply to WebSocket connection failed, on the site WordPress.org Forums:
Hi there, Thank you for reporting this. We've taken a look and there was indeed…

Posted a reply to WP-Chat, on the site WordPress.org Forums:
Hi there, Can you please verify you entered the URL exactly as follows? https://hrlifelinellc.ga.3cx.us HTTPS…

Posted a reply to Lots of bugs and settings are not saved, on the site WordPress.org Forums:
Hi there, We'd be glad to help and to take a look at the problems…

Posted a reply to Contact Form Fails to Submit when no message is sent, on the site WordPress.org Forums:
Thanks for reporting this. We'll fix it in the next release for ~Sept 3'rd.

Posted a reply to Logo problem and styling, on the site WordPress.org Forums:
Hi dzfuzion, If you need it, you can temporarily download the old plugin from here:…

Posted a reply to Urgent Help,Unable open chat window, on the site WordPress.org Forums:
Hi there, This looks like an incorrectly configured install. Please follow the steps shown here:…

Posted a reply to Avatar wordpress live chat, on the site WordPress.org Forums:
For the Hosted mode, avatars are resolved automatically by polling gravatar. If a gravatar image…

Posted a reply to contact wpform, on the site WordPress.org Forums:
If you changed the colours to black during the installation, you can simply go to…

Posted a reply to array_key_exists() expects parameter 2 to be array, string given in /home/custom, on the site WordPress.org Forums:
Thanks for reporting this. We'll take a look and let you know. Keep in mind…

Posted a reply to Huge consumption of resources, on the site WordPress.org Forums:
Thanks for reporting this. We found out that this was caused by an issue with…

Posted a reply to i2.wp.com cookies, on the site WordPress.org Forums:
i2.wp.com is used for getting the user/agent avatar when a chat starts. This is a…

Posted a reply to CHAT LOADS AND LOADS, on the site WordPress.org Forums:
Have you tried uninstalling and re-installing the plugin? It's possible something was broken during the…

Posted a reply to After WP 5.5 update WP-Live Chat not working properly, on the site WordPress.org Forums:
Hi there, I believe there's 2 different issues here. 1) The error i see in…

Posted a reply to Can’t activate the chat, on the site WordPress.org Forums:
Hi there, -Please uninstall and re-install the plugin. -Once you've re-installed it, try saving again.…

Posted a reply to Capacity/Network problems?, on the site WordPress.org Forums:
Thanks for reporting this. This request failing shouldn't have affected your website. We'll look into…

Posted a reply to Set agent timeout, on the site WordPress.org Forums:
Hi there, Agent answer time is set to 120 seconds after which the chat is…

Posted a reply to work has become impossible, on the site WordPress.org Forums:
Hi Francesca, If you're referring to the chat notifications, you'll need to ask the site…

Posted a reply to curl timeouts, on the site WordPress.org Forums:
Hi there, We took a look at this at the time that you reported it.…

Posted a reply to Email notifications not sending to agents, on the site WordPress.org Forums:
Hi there, We've had some more feedback that this feature likely broke. We'll take a…

Posted a reply to Not getting offline message emails, on the site WordPress.org Forums:
Hi there, Prior to this, e-mails were being sent correctly? If so, we'll take a…

Posted a reply to Can no longer add triggers, on the site WordPress.org Forums:
Hi there, Unfortunately triggers is one of the capabilities we've had to remove from the…

Posted a reply to Menu has disappeared, on the site WordPress.org Forums:
Hi there, Please uninstall the plugin and re-install it freshly from wordpress.org. If it doesn't…

Posted a reply to Cannot set my status to Online – Jquery problem?, on the site WordPress.org Forums:
Thank you for reporting this. We'll look into this. Could you please provide a link…

Posted a reply to Refresh Live Chat page loses connections, on the site WordPress.org Forums:
Hi there, Thank you for reporting this. We'll look into this as it doesn't sound…

Posted a reply to Email notifications not sending to agents, on the site WordPress.org Forums:
Hi there, The plugin uses your own site's SMTP server to send you email notifications.…

Posted a reply to Getting started stops at step 2, on the site WordPress.org Forums:
Hi there, To use 3CX Integration, you'll need to have a 3CX PBX installed somewhere.…

Posted a reply to NOT ONE CHAT IN 1 MONTH.. 100’s PER DAY TO 0, on the site WordPress.org Forums:
Hi Tyler, you've opened several threads before this as well. You previously said that you…

Posted a reply to New Updates are not working!!, on the site WordPress.org Forums:
Hi there, When your cache is enabled, your site will always server users a cached/old…

Posted a reply to Stuck at getting start since v. 9.0, on the site WordPress.org Forums:
Hi there, Until this is resolved, it's best to continue using 8.2.0 To help us…

Posted a reply to Not possible to include in specific WP posts, on the site WordPress.org Forums:
Hi there, Does this work for you? Exclusion Settings

Posted a reply to Business hours not saving, on the site WordPress.org Forums:
We've managed to reproduce something resembling this issue using siteground. We'll let you know once…

Posted a reply to Business hours not saving, on the site WordPress.org Forums:
Hi, We're going to install a bunch of wordpress instances using various internal settings to…

Posted a reply to The chat is closing after some minutes, on the site WordPress.org Forums:
Hi there, There's an inactivity timeout of 4 minutes. We've increased this just now to…

Posted a reply to disable required fields name and email address not working, on the site WordPress.org Forums:
If you're using cloudflare or any other type of service that may be caching your…

Posted a reply to Does’nt work!, on the site WordPress.org Forums:
That's unfortunate. We've ran a lot of migration tests and made sure migration from 8.2.0…

Posted a reply to Problem with Avada slider, on the site WordPress.org Forums:
Good to hear :)

Posted a reply to Some strings not possible to translate, on the site WordPress.org Forums:
Thank you for reporting this. We'll get this fixed right away. You can expect it…

Posted a reply to to show full post instead of post excerpts on post page, on the site WordPress.org Forums:
Hi there, I think you may have posted this in the wrong place :) This…

Posted a reply to Issue with Live Chat Icon, on the site WordPress.org Forums:
We weren't not aware of this, we'll look into this and try to get it…

Posted a reply to New Updates are not working!!, on the site WordPress.org Forums:
Hi Erfan, We've found some issues related to cloudflare's caching options. We are investigating the…

Posted a reply to Logo problem and styling, on the site WordPress.org Forums:
These will be fixed within the next few releases as well :) Do you have…

Posted a reply to over 1000 users cant see them, on the site WordPress.org Forums:
Hi there, We found a bug that would +1 increase this user counter and would…