Profiles

Bio

Lead Customer Support Engineer at Wordfence.

Interests

Camps. Travel. Video games. My puppies.

  • Member Since: August 29th, 2014
  • Find me on:
  • Posted a reply to You can’t delete this terrible thing!, on the site WordPress.org Forums:
    I wouldn't call 231 1 star reviews out of 3,530 5 star reviews over almost…

  • Posted a reply to [Wordfence Security - Firewall, Malware Scan, and Login Security] You can’t delete this terrible thing!, on the site WordPress.org Forums:
    Thanks for sharing your thoughts about Wordfence.I see you opened a support post around 11pm…

  • Posted a reply to No rules were updated. Please verify your website can reach the Wordfence server, on the site WordPress.org Forums:
    Can you send the diagnostics page to wftest [at] wordfence [dot] com? Make sure and…

  • Posted a reply to Cron-Reschedule-Event-Fehler, on the site WordPress.org Forums:
    Try checking the PHP memory_limit variable and increasing that if necessary. Anything less than 256M…

  • Posted a reply to 52 error: Empty to server, on the site WordPress.org Forums:
    Thanks for reaching out. Can you try a new scan and see if the error…

  • Posted a reply to Wordfence Crashed and MySQL not starting, on the site WordPress.org Forums:
    You might have to try reinstalling Wordfence. You can use the same license you were…

  • Posted a reply to Wordfence Scan Stage failed, on the site WordPress.org Forums:
    Thanks for reaching out. I thought I'd address your comments about changing the admin URL,…

  • Posted a reply to Wordfence compatibility with Newspaper Theme, on the site WordPress.org Forums:
    That's the first time I;ve ever heard of that. Who did you talk to that…

  • Posted a reply to Cron-Reschedule-Event-Fehler, on the site WordPress.org Forums:
    Thanks for reaching out.  I suspect because this messaging has been added in WordPress 6.1.1.…

  • Posted a reply to Two PHP fatal errors related to Wordfence, on the site WordPress.org Forums:
    Sorry but I forgot to answer about the other error.[21-Jun-2023 15:07:27 UTC] PHP Fatal error: …

  • Posted a reply to Two PHP fatal errors related to Wordfence, on the site WordPress.org Forums:
    Deleting the wflog folder won't affect the memory limit error. The error means that there…

  • Posted a reply to Wordfence Installation error | .htaccess permission error, on the site WordPress.org Forums:
    Did you try changing the permissions of the file? WordPress recommends 644 but depending on…

  • Posted a reply to WordPress Rest API Auth (WooCommerce): 401, on the site WordPress.org Forums:
    Are you positive it is the REST API? I would think it would be the…

  • Posted a reply to Posts not appear using postname in url when plugin installed, on the site WordPress.org Forums:
    Can you try resetting the permalinks to the default option then setting them back to…

  • Posted a reply to Scan fails to start with Cloudflare website, on the site WordPress.org Forums:
    I can't see anything there that looks like it would make scans take longer. Can…

  • Posted a reply to Forcing a paid license, on the site WordPress.org Forums:
    Thanks for sharing your thoughts about Wordfence. We do not force anyone to get a…

  • Posted a reply to Avoid at all cost, on the site WordPress.org Forums:
    Thanks for sharing your thoughts about Wordfence. As we told you in the tickets you…

  • Posted a reply to Block the web site and admin page, on the site WordPress.org Forums:
    Thanks for sharing your thoughts about Wordfence. I checked and can't find any support requests…

  • Posted a reply to Всё за бабки, on the site WordPress.org Forums:
    Спасибо, что поделились своими мыслями о Wordfence. К сожалению, я не вижу на форуме запросов…

  • Posted a reply to La exploración ha fallado, on the site WordPress.org Forums:
    Gracias por contactarnos. Debo recordarle que está en contra de las reglas del foro de…

  • Posted a reply to Plugin conflict, on the site WordPress.org Forums:
    Thanks for reaching out. If you mean can you skip scanning the Wavebid files, you…

  • Posted a reply to Transfer of site, on the site WordPress.org Forums:
    Thanks for reaching out. The email is only used to email you the license key.…

  • Posted a reply to reCAPTHA is getting incorrect information, on the site WordPress.org Forums:
    Thanks for reaching out.Wf Login Security's implementation of Google reCAPTCHA may not be compatible with…

  • Posted a reply to LearnDash LMS plugin for WP vulnerable to Insecure Direct Object Reference, on the site WordPress.org Forums:
    Thanks for reaching out.Can you confirm that you have Learndash version 4.6.0 or later installed?…

  • Posted a reply to WordFence go up 100mb – 150 mb when refreshing the editor, on the site WordPress.org Forums:
    If you have 2 separate plugins doing the same thing conflicts, including increased resource usage,…

  • Posted a reply to Scan for large amount of file., on the site WordPress.org Forums:
    Try setting the max execution for each scan stage to 20 and enabling low resource…

  • Posted a reply to Scan fails to start with Cloudflare website, on the site WordPress.org Forums:
    Can you post a screenshot of the general scan options you have enabled? Mia

  • Posted a reply to Disable 2FA Function, on the site WordPress.org Forums:
    Thanks for reaching out.   If you think that a hardware token may be easier…

  • Posted a reply to Login by email, on the site WordPress.org Forums:
    Thanks for reaching out. As far as I know, By default WordPress lets users log…

  • Posted a reply to Start New Scan results in Scan Stage Failed Message, on the site WordPress.org Forums:
    No problem. I just assume a lot of people are already frustrated when they have…

  • Posted a reply to Login not working, on the site WordPress.org Forums:
    I apologize. There is a conflict with that plugin. See here:https://www.wordfence.com/help/advanced/plugin-theme-conflicts/ There seem to be…

  • Posted a reply to 2FA issues with Authenticator, on the site WordPress.org Forums:
    lol No problem at all! That trick will work with most any plugin you have…

  • Posted a reply to Install License does nothing, on the site WordPress.org Forums:
    Thanks for reaching out. Is this when you click install license after pasting the license…

  • Posted a reply to Start New Scan results in Scan Stage Failed Message, on the site WordPress.org Forums:
    Can you please try the litespeed fix? Mia

  • Posted a reply to 2FA issues with Authenticator, on the site WordPress.org Forums:
    Thanks for reaching out. I'm happy to provide you instructions on how to get back…

  • Posted a reply to Destination Folder Already Exists, on the site WordPress.org Forums:
    Thanks for reaching out. Can you please follow these instructions: Log in to your site…

  • Posted a reply to Google adsense can’t find my ads.txt during adfence is online., on the site WordPress.org Forums:
    That's kind of outside the scope of advice we give. I'd ask Yoast if they…

  • Posted a reply to I can’t set-up the free licence why?, on the site WordPress.org Forums:
    Thanks for reaching out.We do not offer forum support on the weekends so this is…

  • Posted a reply to Login not working, on the site WordPress.org Forums:
    Thanks for reaching out. Can you try logging in while keeping a Browser Console open…

  • Posted a reply to Pre-sales support, on the site WordPress.org Forums:
    Thanks for reaching out.Any free support is done in the forums here so please feel…

  • Posted a reply to Start New Scan results in Scan Stage Failed Message, on the site WordPress.org Forums:
    Thanks for sending the diagnostics in and for trying the steps I asked. I see…

  • Posted a reply to Start New Scan results in Scan Stage Failed Message, on the site WordPress.org Forums:
    Thanks for reaching out. Can you do the following so I can get the information…

  • Posted a reply to Your access to this service has been temporarily limited. Please try again…., on the site WordPress.org Forums:
    Thanks for reaching out.Can you send a screenshot of the exact 503 message you see…

  • Posted a reply to Where to find info on “Spam:PHP/agent.13499”, on the site WordPress.org Forums:
    Thanks for reaching out.We've seen that file used in an infected site we cleaned before.…

  • Posted a reply to How to unlink email from free license, on the site WordPress.org Forums:
    Thanks for reaching out. The email for the free license does not create an account…

  • Posted a reply to Am I hacked?, on the site WordPress.org Forums:
    Thanks for reaching out. When Wordfence is first installed, Learning Mode will be active for…

  • Posted a reply to Configure Wordfence Firewall – Problem with file, on the site WordPress.org Forums:
    Thanks for reaching out. I tried Googling for that file name and didn't come up…

  • Posted a reply to Updating failed., on the site WordPress.org Forums:
    Thanks for reaching out. Can you try putting the firewall into Learning Mode and then…

  • Posted a reply to Google adsense can’t find my ads.txt during adfence is online., on the site WordPress.org Forums:
    The only other things I can think of is clearing the list of blocked IPs,…

  • Posted a reply to Google adsense can’t find my ads.txt during adfence is online., on the site WordPress.org Forums:
    Unfortunately I wouldn't know that. In Live Traffic you can check the box to Show…