Matt Cromwell
@webdevmattcrom on WordPress.org, @Matt Cromwell on Slack
- Member Since: May 18th, 2013
- Location: San Diego, CA
- Website: mattcromwell.com
- Job Title: Head of Support and Community Outreach
- Employer: WordImpress
Bio
WordPress Origin Story
Contribution History
Matt Cromwell’s badges:- Core Contributor Core Contributor
- Documentation Contributor Documentation Contributor
- Meta Contributor Meta Contributor
- Support Contributor Support Contributor
- Translation Contributor Translation Contributor
- WordCamp Speaker WordCamp Speaker
- Plugin Developer Plugin Developer
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Posted a reply to Paypal Error, on the site WordPress.org Forums:
1. Have you tried setting the "PayPal Transaction Type" to "Donation"? 2. Have you tried…5 hours ago
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Posted a reply to Paypal Error, on the site WordPress.org Forums:
Can you provide a screenshot of your PayPal settings in your GiveWP payment gateway settings…5 hours ago
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Posted a reply to Paypal Error, on the site WordPress.org Forums:
HI there, When I've seen an issue like this in the past, it's typically because…6 hours ago
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Posted a reply to Super helpful support team!, on the site WordPress.org Forums:
Wow! Great to hear, thanks so much for your kind review. We highly recommend YOU!8 hours ago
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Posted a reply to WP GIVE DONATION No notification for agree termsc, on the site WordPress.org Forums:
Just following up to see if this resolved your issue or if we can be…2 days ago
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Posted a reply to How to select stripe sub account from main account in this plugin, on the site WordPress.org Forums:
Just following up to see if this resolved your issue or if we can be…2 days ago
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Posted a reply to WordPress 5.2 error advice, on the site WordPress.org Forums:
Just following up to see if this resolved your issue or if we can be…2 days ago
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Posted a reply to SEO Plugin Error in GIVE ADMIN???, on the site WordPress.org Forums:
HI there, I've seen that error in the past but only when either Yoast or…2 days ago
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Posted a reply to Whitespace Gap between Title and Donations, on the site WordPress.org Forums:
Hi there, When I've seen issues like that in the past, it's usually the result…2 days ago
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Posted a reply to Paytm Not working, on the site WordPress.org Forums:
Hi there, This is a question about one of our paid add-ons. The moderators of…2 days ago
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Posted a reply to paypal pro we need credit card payment without login into paypal, on the site WordPress.org Forums:
Hi there, I can point you to a couple options: 1. GiveWP comes with PayPal…2 days ago
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Posted a reply to Failure to load success page, on the site WordPress.org Forums:
@sjakko -- you misunderstand. W3TC had a bug that rendered our donation confirmation pages broken.…1 week ago
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Posted a reply to Where is the old plugins folder?, on the site WordPress.org Forums:
We don't create an "old plugins" folder at all. WP Rollback simply rolls the plugin…2 weeks ago
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Posted a reply to Application fee, not Stripe, on the site WordPress.org Forums:
Hi @danichi I'm Head of Support at GiveWP. Let me help clarify this for you.…2 weeks ago
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Posted a reply to Some spam gets though the GiveWP stripe and goes Pending in my donor list, on the site WordPress.org Forums:
Hi @@alexandergull -- our mutual user is reaching out about this again. Can I help…3 weeks ago
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Posted a reply to Error: The Stripe Gateway returned an error while processing the donation., on the site WordPress.org Forums:
My next guess then is an issue with your Stripe account. Is it an older…4 weeks ago
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Posted a reply to Donation Form Only Appears When Logged In, on the site WordPress.org Forums:
Thanks for the info @thirstyjon -- and glad to hear you're a customer now as…4 weeks ago
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Posted a reply to Error: The Stripe Gateway returned an error while processing the donation., on the site WordPress.org Forums:
HI Dan, That's an odd error, are you testing this locally or is this on…1 month ago
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Posted a reply to Completed donations still show pending or abandoned in Donations list, on the site WordPress.org Forums:
HI @sellernine -- this doc explains how you need to setup your webhook: https://givewp.com/documentation/core/payment-gateways/stripe-free/ Do…1 month ago
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Posted a reply to Amount range for multi-level, on the site WordPress.org Forums:
Not really. The way I'd suggest doing that though is to just use a simple…1 month ago
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Posted a reply to Better off using a donation platform…, on the site WordPress.org Forums:
HI @dig311dug -- it sounds like you had some trouble with some issues. But I…1 month ago
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Posted a reply to Crash with give_get_current_setting_page not included, on the site WordPress.org Forums:
Hi there, This sounds like a plugin conflict. I'd suggest doing some plugin troubleshooting with…1 month ago
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Posted a reply to Donation Form Only Appears When Logged In, on the site WordPress.org Forums:
Hi there, Thanks for doing the additional testing and providing those details. Here's a couple…1 month ago
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Posted a reply to One form, multiple donations, on the site WordPress.org Forums:
Hi Julie, We still don't offer that kind of system out of the box. Some…1 month ago
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Posted a reply to Excellent plugin, excellent support, on the site WordPress.org Forums:
Thanks for your vote of confidence and recommendation. We appreciate it! Regarding your feedback, we…1 month ago
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Posted a reply to Good product but terrible customer support, on the site WordPress.org Forums:
Just following up again here, because I've emailed directly, we've since seen support requests from…1 month ago
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Posted a reply to Premium Stripe and Recurring not working, on the site WordPress.org Forums:
We've responpded to all tickets, can you check your spam? Can you provide me with…1 month ago
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Posted a reply to Premium Stripe and Recurring not working, on the site WordPress.org Forums:
Hi there, This question is regarding our paid add-ons. The moderators of this forum require…1 month ago
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Posted a reply to Give Shortcode Not Working, on the site WordPress.org Forums:
HI there, That workaround you mention is not about our plugin -- it's not something…1 month ago
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Posted a reply to Good product but terrible customer support, on the site WordPress.org Forums:
HI James, I'm Head of Support, we've emailed quite a bit over the years. I…2 months ago
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Posted a reply to plugin setting save problem, on the site WordPress.org Forums:
Awesome, great to hear! I do hope I'll join you for some Turkish food one…2 months ago
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Posted a reply to plugin setting save problem, on the site WordPress.org Forums:
Hi there, Let me clarify a few things first: 1. I never suggested getting outside…2 months ago
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Posted a reply to Frustrating…, on the site WordPress.org Forums:
I'm sorry to hear that. I and Ben Meredith both were providing guidance on your…2 months ago
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Committed [2145889] to Plugins Trac:
Correct the stable tag on trunk/readme.txt and tags/2.5.4/readme.txt2 months ago
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Posted a reply to User role, on the site WordPress.org Forums:
Hi there, That's an interesting use-case and scenario. Technically that is of course totally possible…2 months ago
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Posted a reply to plugin setting save problem, on the site WordPress.org Forums:
That is a great doc that is helpful overall. We actually have a lot of…2 months ago
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Posted a reply to Completed donations still show pending or abandoned in Donations list, on the site WordPress.org Forums:
HI there, please see our Stripe Free docs here. You'll need to setup your webhooks…2 months ago
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Posted a reply to Stripe, on the site WordPress.org Forums:
Yes. See our announcement about that here including important details about how it works. Thanks!2 months ago
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Posted a reply to plugin setting save problem, on the site WordPress.org Forums:
Perhaps you have some security settings at the server level that are preventing your WordPress…2 months ago
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Posted a reply to plugin setting save problem, on the site WordPress.org Forums:
Our support is typically unavailable on the weekends; but I just happened to stumble on…2 months ago
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Committed [2144711] to Plugins Trac:
Fix typo in readme.txt about "Give TeamGive"2 months ago
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Committed [2144710] to Plugins Trac:
Update readme.txt for updated brand-name, highlight Stripe, updated ...2 months ago
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Posted a reply to Terms and conditions change (Part 2), on the site WordPress.org Forums:
We don't have a live demo, or free version, but reach out to our team…2 months ago
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Posted a reply to Editing “GIVE” text Button to a custom Text., on the site WordPress.org Forums:
Hi there, Can you clarify a bit what you mean by the "GIVE" button text?…2 months ago
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Posted a reply to remove last name field, on the site WordPress.org Forums:
Hi there, We don't have an option for that. Since it's not a required field…2 months ago
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Posted a reply to Any Plugin Fees, on the site WordPress.org Forums:
Yes, I followed-up with you in your Customer Success ticket. Happy to answer any further…2 months ago
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Posted a reply to Any Plugin Fees, on the site WordPress.org Forums:
Hi Tim, I'm one of the co-authors of GiveWP. Let me just clarify a little.…2 months ago
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Posted a reply to Currency Switcher Add-on v1.3.3 JavaScript Error, on the site WordPress.org Forums:
Hi there, This question is regarding one of our paid add-ons. The moderators of this…2 months ago
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Posted a reply to NO ROLLBACK LINK ON ALL PLUGINS, on the site WordPress.org Forums:
Hi there, this might happen if you have plugins or settings on your site that…2 months ago
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Posted a reply to Give has broken – Fatal error: Class ‘Give_Subscriptions_DB’ not found, on the site WordPress.org Forums:
Hi there, That code seems to refer to our Recurring Donations addon. Do you have…2 months ago
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