Profiles

Direct monthly planning, task scheduling, and deliverable tracking across 30+ client accounts.
Gather, analyze, and translate client requests into actionable technical tasks for development, SEO, design, and support teams.
Oversee ticket queue management, including intake, prioritization, follow-ups, internal coordination, and client-facing updates.
Monitor project timelines and coordinate with assigned team members to keep deliverables on schedule.
Lead recurring client communications to review performance, discuss requests, confirm next steps, and align priorities.
Prepare and distribute monthly client reports summarizing completed work, active requests, performance updates, and next steps.
Serve as webmaster for client websites, coordinating website maintenance, SEO implementation, UX updates, analytics review, troubleshooting, and client-requested site enhancements.
Develop standard operating procedures to improve consistency across client support and digital operations processes.