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Justin Alvarado

IT Service Desk Analyst at Auxis

@tuttichinox Alajuela, Costa Rica joined Sep 2026

tuttichinopics.blog Slack: @Justin Alvarado
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    Bio

    Hi! I’m Justin, a Costa Rican IT professional with a passion for technology and learning new things. I enjoy software development, exploring new technologies, and creating projects that allow me to put my knowledge into practice.

    I’m especially interested in web development and currently exploring WordPress, learning how websites are created, customized, and developed.

    This website is part of my journey to keep learning, experimenting, and improving my skills in web development.

    Current Job

    IT Service Desk Analyst
    Dec 2025 – Present
    Auxis · Full-time
    • Provide technical support for Microsoft 365 services, including Exchange Online, Outlook, and Teams in an enterprise environment.
    • Manage user identities and access using Microsoft Entra ID (Azure AD), including account provisioning, permissions, and MFA configuration.
    • Administer Exchange Online, including shared mailboxes, distribution groups, and mailbox permissions.
    • Troubleshoot email-related issues such as delivery failures, permission errors, and connectivity problems.
    • Support authentication processes including password resets, account unlocks, and access-related issues.
    • Support cloud-based enterprise environments with focus on identity and messaging services.
    • Handle incidents following ITSM best practices, ensuring SLA compliance and timely resolution.
    • Collaborate with internal IT teams to escalate and resolve complex technical issues.
    • Document incidents, solutions, and procedures to improve knowledge base and operational efficiency.

    Job History

    IT Technician (Infrastructure & Systems)
    Jun 2023 – Oct 2025
    Coopervision · Full-time
    • Managed virtualized infrastructure using VMware vSphere, including deployment, maintenance, and optimization of virtual machines to ensure high availability and performance.
    • Administered Active Directory (user lifecycle, permissions, groups, and access control).
    • Supported SCCM for software deployment, device configuration, and patch management across enterprise environments.
    • Acted as ServiceNow SME, managing ticket queues, reporting, dashboards, and ensuring SLA compliance.
    • Provided technical support to manufacturing plant operations and enterprise users.
    • Executed Data Center validation processes, ensuring compliance with IT policies, security standards, and SOX requirements.
    • Managed IT procurement processes, including vendor coordination and purchasing of hardware, software, and infrastructure components (Oracle One Vision).
    • Performed secure user termination processes, ensuring proper deprovisioning across enterprise systems and audit compliance.
    • Supported SQL-based environments troubleshooting issues using scripts in EBR systems.
    • Provided support for audiovisual and conferencing systems (Logitech, Crestron, NEC).
    IT Support Specialist
    May 2022 – Jan 2023
    hp · Full-time
    • Operative systems installation and setup (Windows).
    • Laptop inventory management.
    • Corrective maintenance and hardware upgrades.
    • Troubleshoot and Ticket management.
    • Customer service.
    • Corrective maintenance and software upgrades.
    • Microsoft Azure (Hash, Lincenses and Devices).
    IT Support Technician
    Feb 2022 – Apr 2022
    Intel · Full-time
    • Switch Raritan KVM and PDU configuration and installation for remote desktop.
    • Operative systems installation and setup (Windows and Linux distributions).
    • Corrective maintenance and hardware upgrades.
    • Troubleshoot and repair computer platforms.
    • Installation of pre-configured OS images.
    • Ticket management for service requests.
    • DHCP and Static IPs setup.
    • BIOS flash.

    Recent impact

    Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

    Last 30 days
    10contributions
    high0
    medium10
    score10
    Last 90 days
    10contributions
    high0
    medium10
    score10
    Last 12 months
    10contributions
    high0
    medium10
    score10

    Team focus

    Across 1 team, with no team-attributable contributions in the last 365 days

    Time commitment

    8 hours per week
    • On my own time 8 hrs/wk

    Contributions

    Type
    October 2026
    Oct 07 Wed · 00:07
    Meta med
    Completed the course Intermediate WordPress User on learn.wordpress.org
    Oct 06 Tue · 01:53
    Meta med
    Completed the course Beginner WordPress User on learn.wordpress.org
    Oct 02 Fri · 18:19
    Meta med
    Completed the course Basic principles of conflict resolution on learn.wordpress.org
    Oct 02 Fri · 18:09
    Meta med
    Completed the course Writing in the WordPress voice on learn.wordpress.org
    Oct 02 Fri · 18:09
    Meta med
    Completed the course Writing in the WordPress voice on learn.wordpress.org
    Oct 02 Fri · 18:09
    Meta med
    Completed the course Community meeting etiquette on learn.wordpress.org
    Oct 02 Fri · 17:47
    Meta med
    Completed the course How decisions are made in the WordPress project on learn.wordpress.org
    Oct 02 Fri · 17:47
    Meta med
    Completed the course How decisions are made in the WordPress project on learn.wordpress.org
    Oct 02 Fri · 17:46
    Meta med
    Completed the course How decisions are made in the WordPress project on learn.wordpress.org
    September 2026
    Sep 26 Sat · 01:33
    Meta med
    Completed the course Open source basics and WordPress on learn.wordpress.org

    Completed courses

    7 completed

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