Profiles

Bio

Hello! I’m a Technical Support Specialist with over 5 years of experience assisting users with WordPress plugins and Shopify apps. I’m passionate about solving technical issues, providing user-focused support, and ensuring a smooth and seamless experience for every user. My expertise includes troubleshooting and QA testing. I love working with teams, learning new things, and contributing to the WordPress community.

Interests

Project Management, Building Better User Experiences, Traveling

WordPress Origin Story

2026: Community & Contribution

🇧🇩 WordCamp Rajshahi 2026: Volunteered and contributed to the WordPress community.

🤝 Contributor Day – Support Table: Participated in WordCamp Rajshahi 2026 Contributor Day and contributed to the Support Team.

🧑‍💻 WordPress Support Contributor: Contributed to the WordPress Support community by helping users troubleshoot and solve WordPress-related issues.

🤖 AI Summit Rajshahi 2026: Attended and explored the intersection of AI and technology.

2025: Contribution & Recognition

💰 Sponsored WordPress Contributor: Sponsored by WPPOOL to contribute to the WordPress ecosystem.

🌐 WordPress Community Engagement: Continued learning, sharing knowledge, and supporting WordPress users through community involvement.

2023: Community Involvement

🌍 WordPress Translation Contributor: Contributed to WordPress translation efforts and helped improve localization.

📸 WordPress Photo Contributor: Contributed photos to the WordPress Photo Directory.

🇧🇩 WordCamp Sylhet 2023: Attended my first WordCamp and started engaging more actively with the WordPress community.

🌐 Community Member: Started connecting with WordPress enthusiasts and becoming more involved in the local WordPress community.

2020 & Earlier: The Beginning

🌱 Started My WordPress Journey: Began exploring WordPress by creating simple pages and posts, which became the foundation of my WordPress journey.

Community Involvement

💻 Active Member of Rajshahi WordPress Community

🌐 Active Member of Rajshahi Tech Community

🌐 Active Member of Pabna Dev Community

Badges

CODE
1 badge
Plugin Developer
CONTENT
1 badge
Photo Contributor '23
COMMUNITY
1 badge
WordCamp Volunteer '26
PRACTICE
1 badge
Support Contributor '26
POLYGLOTS
1 badge
Translation Contributor '23

Current Job

Senior Support Enginner
Feb 2021 – Present
WPPOOL · Full-time

Recent impact

Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

Last 30 days
1contribution
high0
medium1
score1
Last 90 days
10contributions
high1
medium9
score12
Last 12 months
45contributions
high2
medium43
score49

Team focus

Share of contributions across teams during the last 365 days

Contributions

Type
July 2026
Jul 21 Tue · 12:31
Forums med
Posted a reply to Version 5.3.10 breaks colour scheme, on the site WordPress.org Forums:
We dug into this further on your staging site and was able to isolate the…
June 2026
Jun 23 Tue · 14:37
Polyglots high
Translated 2 strings on translate.wordpress.org.
Jun 09 Tue · 06:59
Forums med
Posted a reply to Issue with Dark Mode and WordPress 7.0, on the site WordPress.org Forums:
Hi, Thank you for your patience. The reported issue has been fixed, and we have…
Jun 07 Sun · 09:14
Forums med
Posted a reply to Tragic colors and forcing variables, on the site WordPress.org Forums:
Since we haven't heard from you It’s been quite a while, so we will consider…
Jun 07 Sun · 09:10
Forums med
Posted a reply to Issue with Dark Mode and WordPress 7.0, on the site WordPress.org Forums:
Thank you for troubleshooting the issue and sharing the demonstration video. We have forwarded the…
Jun 04 Thu · 00:34
Forums med
Posted a reply to Issue with Dark Mode and WordPress 7.0, on the site WordPress.org Forums:
We tested the issue using the latest version of WP Dark Mode (v5.3.7) along with…
Jun 02 Tue · 23:33
Forums med
Posted a reply to Issue with Dark Mode and WordPress 7.0, on the site WordPress.org Forums:
We've added Dark Mode compatibility for both Classic Editor and Advanced Classic Editor in our…
Jun 01 Mon · 05:54
Forums med
Posted a reply to Issue with Dark Mode and WordPress 7.0, on the site WordPress.org Forums:
Hi, Thank you for testing v5.3.6 and for your feedback. For the Classic Editor issue,…
May 2026
May 28 Thu · 14:33
Forums med
Posted a reply to FlexStock is updating stock quantity but not triggering live website stock, on the site WordPress.org Forums:
Hi It seems the stock quantity is updating correctly in WooCommerce admin, but the frontend…
May 25 Mon · 01:24
Forums med
Posted a reply to Issue with Dark Mode and WordPress 7.0, on the site WordPress.org Forums:
Hi, Thank you for the detailed report and for taking the time to share the…