WordPress.org

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi @jesperh95, This is the work around that we can recommend for now, up until…

1 day ago

Posted a reply to WebP support, on the site WordPress.org Forums:
Hi, We currently have no specific plans yet on when to add support for WebP…

6 days ago

Posted a reply to Huge amount of admin-ajax.php request before page load, on the site WordPress.org Forums:
Hi, That does sound like an issue that has been reported before. Are you using…

7 days ago

Posted a reply to Query Monitor – TinyPng – Certificate verification disabled (sslverify=false), on the site WordPress.org Forums:
Hi, We've gotten a similar report some time ago. You can read the details on…

1 week ago

Posted a reply to Sometimes the compressed image disappears, on the site WordPress.org Forums:
Hi @hashiwebsuccess, Our guess is that if you have very little free disk space, then…

2 weeks ago

Posted a reply to image upload http error, on the site WordPress.org Forums:
Hi @liortalmor, we did some tests with the Elementor plugin by adding images and publishing…

2 weeks ago

Posted a reply to Can’t activate my account, on the site WordPress.org Forums:
Hello @mondalarka68 you can find the page /wp-admin/options.php by typing this in your browser address…

2 weeks ago

Posted a reply to Can’t activate my account, on the site WordPress.org Forums:
Hi @mondalarka68 can you check in /wp-admin/options.php if you find a value of tinypng_api_key or…

3 weeks ago

Posted a reply to “Terrible”, on the site WordPress.org Forums:
Hello @seoidau and @acetyld, We did some research to rule things out. The plugin is…

3 weeks ago

Posted a reply to An email has been sent with a link to activate your account, on the site WordPress.org Forums:
Hi Semperaye, It's very strange you don't see a tinypng_api_key in /wp-admin/options.php. It should be…

3 weeks ago

Posted a reply to Registration bar appears on every page and can’t be closed, on the site WordPress.org Forums:
Hello again, I understand. I'll make a note of this and see if we can…

1 month ago

Posted a reply to Registration bar appears on every page and can’t be closed, on the site WordPress.org Forums:
Hello Ellmanncreative, This is a notification that you have the "Compress JPEG & PNG images"…

1 month ago

Posted a reply to New images are not being compressed., on the site WordPress.org Forums:
Hi there! We answered your ticket that you sent to our support inbox. I suggest…

1 month ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi Minh, we would strongly advice to add add_filter( 'woocommerce_resize_images', '__return_false' ); to any WooCommerce…

1 month ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi @wpdv, we have done more research and found out that there is a clear…

2 months ago

Posted a reply to An email has been sent with a link to activate your account, on the site WordPress.org Forums:
Hi, There is indeed an issue introduced with version 3.1 of the plugin, which does…

2 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi wpdv, We have done some more investigation. For one WooCommerce shop we found out…

2 months ago

Posted a reply to Different Optimize, on the site WordPress.org Forums:
Hi Edward, it is a bit hard judging from your description what exactly is happening…

2 months ago

Posted a reply to Cleaning wp_postmeta database, on the site WordPress.org Forums:
Hi, each image when optimized will get some additional info in the wp_postmeta table, where…

2 months ago

Posted a reply to When compresssing images, it is not compressing all images, on the site WordPress.org Forums:
Hi krystahunt, As a follow up from our previous conversation here is some additional help.…

2 months ago

Posted a reply to Selective bulk optimization for chosen images / folders, on the site WordPress.org Forums:
Hi @tzabula, It is indeed possible to selectively optimize images in your media library. For…

2 months ago

Posted a reply to No Activation email received, on the site WordPress.org Forums:
Hello, we have investigated the issue further and found that in case you do not…

2 months ago

Posted a reply to When compresssing images, it is not compressing all images, on the site WordPress.org Forums:
Hi krystahunt, Sorry to hear you're having issues with your compressions. Do you get any…

3 months ago

Posted a reply to Upgraded to Pro but still shows 500 image limit, on the site WordPress.org Forums:
Hi Vanessa6297, I see you purchased a Pro account but this is only for the…

3 months ago

Posted a reply to “Terrible”, on the site WordPress.org Forums:
Hi seoidau, We're sorry to hear about this problem once again. Can you get back…

3 months ago

Posted a reply to Failed connect to api.tinify.com:443, on the site WordPress.org Forums:
Hi Yanic, That error can occur when your website/server cannot connect to api.tinify.com -> 35.190.213.23…

3 months ago

Posted a reply to Failed connect to api.tinify.com:443, on the site WordPress.org Forums:
Hi Yaniv, That error would occur when the website/server cannot connect to api.tinify.com -> 35.190.213.23.…

3 months ago

Posted a reply to Forbidden/Timeout errors, on the site WordPress.org Forums:
Hi hitext2, Happy to hear it worked out! If you have follow up question or…

3 months ago

Posted a reply to Forbidden/Timeout errors, on the site WordPress.org Forums:
Hi hitext2, Would you mind contacting us on support@tinypng.com? We would like to ask you…

3 months ago

Posted a reply to Used wrong email address, on the site WordPress.org Forums:
Hi simpiligno, Would you mind contacting us on support@tinypng.com? Insert the email address you want…

3 months ago

Posted a reply to Error while parsing response: Syntax error (#4) (HTTP 503/ParseError, on the site WordPress.org Forums:
Hi lorenademariano, The 503 error indicates a connectivity issue with the Tinify API. The is…

3 months ago

Posted a reply to “Terrible”, on the site WordPress.org Forums:
We're sorry to hear that you're not satisfied with the plugin. That problem sounds strange.…

3 months ago

Posted a reply to WP Retina 2x, on the site WordPress.org Forums:
Hi again! We have tested this ourselves and the WP Retina 2x option is showing…

3 months ago

Posted a reply to No Activation email received, on the site WordPress.org Forums:
Hello Hil, Thank you for contacting us! We are sorry to hear that you have…

3 months ago

Posted a reply to Account Query, on the site WordPress.org Forums:
Hi Paul, thank you for your direct mail explaining the situation. Unfortunately though, we were…

3 months ago

Posted a reply to Account Query, on the site WordPress.org Forums:
Hi Paul, there was an issue with the billing. Any duplicates have been refunded. There…

3 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi @wpdv, thank you for sharing your issue with WooCommerce. It sounds strange though, because…

3 months ago

Posted a reply to Not compression certain image size, on the site WordPress.org Forums:
Hi @saajidah, If an image size says "not in use" then this means it may…

3 months ago

Posted a reply to WP Retina 2x, on the site WordPress.org Forums:
Hi @visionitse, we see some additional features in the WP Retina Pro version. Are you…

3 months ago

Posted a reply to Actions for successful compression, on the site WordPress.org Forums:
As a follow up, we have added do_action( 'tiny_image_after_compression', $this->id, $success ); and this will…

4 months ago

Posted a reply to Actions for successful compression, on the site WordPress.org Forums:
Hi Christian, Thanks, we will update this next week in master so it will be…

4 months ago

Posted a reply to JPEG quality, on the site WordPress.org Forums:
Hi @swinggraphics, The plugin sets the quality to 85, which is slightly higher than the…

4 months ago

Posted a reply to Actions for successful compression, on the site WordPress.org Forums:
Hi Cristian, sounds like a good idea. We have added a hook needed by WPML…

4 months ago

Posted a reply to Latest error: Error while connecting: (#7), on the site WordPress.org Forums:
Hi Mattce, the 0% saving maybe happening when the images cannot be further optimised. To…

4 months ago

Posted a reply to Does the plugin optimize existing thumbnails?, on the site WordPress.org Forums:
Hello @cag8f, yes you can do both with the plugin: optimise new images and existing…

4 months ago

Posted a reply to GDPR compliance, follow up, on the site WordPress.org Forums:
Ok great! Thanks!

4 months ago

Posted a reply to GDPR compliance, follow up, on the site WordPress.org Forums:
Hi @patabugen, to summarise and answer your question: you believe that data saved on third-party…

4 months ago