WordPress.org

Posted a reply to Internal Error: Gateway Timeout, on the site WordPress.org Forums:
Hi @mohsinworld, We have made some improvements to the services in the last 2 weeks…

3 weeks ago

Posted a reply to Can’t choose different sizes when uploading, on the site WordPress.org Forums:
@erzwo Hi, Are you referring to the Image sizes settings with the checkboxes? Are your…

1 month ago

Posted a reply to Internal Error: Gateway Timeout, on the site WordPress.org Forums:
@mattce Hi, We are currently investigating a problem with slower API performance during peak hours.…

1 month ago

Posted a reply to Internal Error: Gateway Timeout, on the site WordPress.org Forums:
@archimedes144 Hi Alex, Sorry to hear this. Could you also contact us on support@tinify.com? Also,…

1 month ago

Posted a reply to Compatibility with theme head slider, on the site WordPress.org Forums:
Hi, Unfortunately, it's practically very difficult for a plugin to identify images that are already…

2 months ago

Posted a reply to Compress new images in the background is not working, on the site WordPress.org Forums:
Hi Taropaa, Some plugins are not compatible with the background compression settings. Mainly plugins that…

3 months ago

Posted a reply to Internal server error, on the site WordPress.org Forums:
Hi Whanklee, My apologies for the late response. Usually an internal server error is a…

3 months ago

Posted a reply to Error while connecting: HTTP/2 stream O was not closed cleanly: PROTOCOL ERROR (, on the site WordPress.org Forums:
Hi, Can you please send us an email at support@tinypng.com with some more information on…

3 months ago

Posted a reply to Error while connecting: HTTP/2 stream O was not closed cleanly: PROTOCOL ERROR (, on the site WordPress.org Forums:
Hi @angelrabbit, There can be various different reasons for getting these errors. It can be…

3 months ago

Posted a reply to An email has been sent with a link to activate your account, on the site WordPress.org Forums:
Hi @semperaye and @jenwhitedesign, Could you please send us an email to support@tinypng.com and a…

4 months ago

Posted a reply to Exclude individual photos from compression?, on the site WordPress.org Forums:
Hi Florian, Unfortunately the only way to reverse a compression is by deleting and re-uploading…

4 months ago

Posted a reply to An email has been sent with a link to activate your account, on the site WordPress.org Forums:
Hi @semperaye and @jenwhitedesign Could you try downloading an older version and installing this to…

4 months ago

Posted a reply to Cannot compress again after plugin settings change, on the site WordPress.org Forums:
Hi @tasoskoukhotmailcom We are sorry to hear that your are struggling to compress images. Could…

4 months ago

Posted a reply to Webp?, on the site WordPress.org Forums:
Hi @bookfinder At the moment there are no plans for webp support, but this might…

4 months ago

Posted a reply to Compress new images during upload. Frontend, on the site WordPress.org Forums:
Hi @vguns If you go to settings and choose to compress new images in the…

4 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi, You can still leave on "Compress new images in the background" and it will…

4 months ago

Posted a reply to How does resizing work?, on the site WordPress.org Forums:
Hi again, This seems very strange. How many compressions are being used when you compress…

4 months ago

Posted a reply to How does resizing work?, on the site WordPress.org Forums:
Hi again, In the settings where you choose to resize the image, you will also…

4 months ago

Posted a reply to How does resizing work?, on the site WordPress.org Forums:
Hi there! If you go to Settings > Compress JPEG & PNG images, you will…

4 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
@smellcoffee @mdaan A fix (https://github.com/woocommerce/woocommerce/pull/22818) has been merged into master and should be part of…

5 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
@smellcoffee @mdaan A fix (https://github.com/woocommerce/woocommerce/pull/22818) has been merged into master and should be part of…

5 months ago

Posted a reply to Thumbnail recreation happening over and over again, on the site WordPress.org Forums:
Hi, Our comments are already on GitHub at https://github.com/woocommerce/woocommerce/issues/21800. Thank you for your response though!

5 months ago

Posted a reply to Size not in use, on the site WordPress.org Forums:
Hi Jesper, When an image size says “not in use” then this means it may…

6 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi @smellcoffee, We checked the changelog for 3.5.5, and we believe that this is not…

6 months ago

Posted a reply to bulk compress limit, on the site WordPress.org Forums:
Hi @collabora, The plugin itself doesn't set any limits, but it could be your server…

6 months ago

Posted a reply to Optimizing images with paid account, on the site WordPress.org Forums:
Hi @sharenmcarthurgmailcom, The plugin will only compress images that are located on your server and…

6 months ago

Posted a reply to Optimizing images with paid account, on the site WordPress.org Forums:
Hi @sharenmcarthurgmailcom, You will always have 500 free compressions per month. If you register for…

6 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi @jesperh95, This is the work around that we can recommend for now, up until…

6 months ago

Posted a reply to WebP support, on the site WordPress.org Forums:
Hi, We currently have no specific plans yet on when to add support for WebP…

6 months ago

Posted a reply to Huge amount of admin-ajax.php request before page load, on the site WordPress.org Forums:
Hi, That does sound like an issue that has been reported before. Are you using…

6 months ago

Posted a reply to Query Monitor – TinyPng – Certificate verification disabled (sslverify=false), on the site WordPress.org Forums:
Hi, We've gotten a similar report some time ago. You can read the details on…

6 months ago

Posted a reply to Sometimes the compressed image disappears, on the site WordPress.org Forums:
Hi @hashiwebsuccess, Our guess is that if you have very little free disk space, then…

6 months ago

Posted a reply to image upload http error, on the site WordPress.org Forums:
Hi @liortalmor, we did some tests with the Elementor plugin by adding images and publishing…

7 months ago

Posted a reply to Can’t activate my account, on the site WordPress.org Forums:
Hello @mondalarka68 you can find the page /wp-admin/options.php by typing this in your browser address…

7 months ago

Posted a reply to Can’t activate my account, on the site WordPress.org Forums:
Hi @mondalarka68 can you check in /wp-admin/options.php if you find a value of tinypng_api_key or…

7 months ago

Posted a reply to “Terrible”, on the site WordPress.org Forums:
Hello @seoidau and @acetyld, We did some research to rule things out. The plugin is…

7 months ago

Posted a reply to An email has been sent with a link to activate your account, on the site WordPress.org Forums:
Hi Semperaye, It's very strange you don't see a tinypng_api_key in /wp-admin/options.php. It should be…

7 months ago

Posted a reply to Registration bar appears on every page and can’t be closed, on the site WordPress.org Forums:
Hello again, I understand. I'll make a note of this and see if we can…

7 months ago

Posted a reply to Registration bar appears on every page and can’t be closed, on the site WordPress.org Forums:
Hello Ellmanncreative, This is a notification that you have the "Compress JPEG & PNG images"…

7 months ago

Posted a reply to New images are not being compressed., on the site WordPress.org Forums:
Hi there! We answered your ticket that you sent to our support inbox. I suggest…

7 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi Minh, we would strongly advice to add add_filter( 'woocommerce_resize_images', '__return_false' ); to any WooCommerce…

7 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi @wpdv, we have done more research and found out that there is a clear…

8 months ago

Posted a reply to An email has been sent with a link to activate your account, on the site WordPress.org Forums:
Hi, There is indeed an issue introduced with version 3.1 of the plugin, which does…

8 months ago

Posted a reply to Possible WooCommerce Conflict, on the site WordPress.org Forums:
Hi wpdv, We have done some more investigation. For one WooCommerce shop we found out…

8 months ago

Posted a reply to Different Optimize, on the site WordPress.org Forums:
Hi Edward, it is a bit hard judging from your description what exactly is happening…

8 months ago

Posted a reply to Cleaning wp_postmeta database, on the site WordPress.org Forums:
Hi, each image when optimized will get some additional info in the wp_postmeta table, where…

8 months ago

Posted a reply to When compresssing images, it is not compressing all images, on the site WordPress.org Forums:
Hi krystahunt, As a follow up from our previous conversation here is some additional help.…

8 months ago