Thu P. a11n (@thup90) – WordPress user profile

Member Since: June 12th, 2016
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Plugin Developer
Test Contributor
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Translation Editor
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Posted a reply to Include an index that link to html anchors in newsletter, on the site WordPress.org Forums:
Hi there, Unfortunately, our editor doesn’t support anchor links at the moment. You're welcome to…
1 week ago
Posted a reply to Include an index that link to html anchors in newsletter, on the site WordPress.org Forums:
Hi there, Unfortunately, our editor doesn’t support anchor links at the moment. You're welcome to…
1 week ago
Posted a reply to Exception: Invalid API endpoint, on the site WordPress.org Forums:
Hi there, I'm glad to hear reinstalling the plugin worked. Thanks for letting us know!
2 weeks ago
Posted a reply to Total disregard for multilingualism, on the site WordPress.org Forums:
Hi again, Thanks for sharing the information. Our developer confirmed that we were in touch…
2 weeks ago
Posted a reply to Total disregard for multilingualism, on the site WordPress.org Forums:
Hi there, I understand the difficulty in making the two plugins to work together and…
2 weeks ago
Posted a reply to How many subscribers on self sending, on the site WordPress.org Forums:
Hi there, Your MailPoet's subscriber limit is based on your plan's subscriber limit and not…
2 weeks ago
Posted a reply to a lot of mail from support, on the site WordPress.org Forums:
Hi there, I checked and it seems your system sent an automated message that says…
2 weeks ago
Posted a reply to Template editor fails on Post notifications, on the site WordPress.org Forums:
Hi there, I understand you want to add text or spacer in between two Automatic…
3 weeks ago
Posted a reply to New Plugin for MailPoet and SMTP Plugin Compatibility 🎉, on the site WordPress.org Forums:
Hi there, I'm glad to hear your plugin supports MailPoet emails. Thanks for the update…
3 weeks ago
Posted a reply to I can’t send the form I set up in MailPoet, on the site WordPress.org Forums:
Hi there, To investigate further, can you please send us the following information? Please redact…
3 weeks ago
Posted a reply to thieves, on the site WordPress.org Forums:
Hi Annie, It seems there might be a confusion here. I see you have two…
3 weeks ago
Posted a reply to Verify DNS, on the site WordPress.org Forums:
Hi there, If you have never used DMARC for your domain, we recommend starting with…
1 month ago
Posted a reply to Images disappears on mobile, on the site WordPress.org Forums:
Hi there, If you add an image background to your form, it will not display…
5 months ago
Posted a reply to persistent PHP error alert fails to clear, on the site WordPress.org Forums:
Hi there, "Invalid API endpoint" typically means that the API endpoint URL that was provided…
5 months ago
Posted a reply to Sudden drop in delivery on U.S. Election Day?, on the site WordPress.org Forums:
Hi Laurel, To investigate further, could you please provide the url for your site? Let…
5 months ago
Posted a reply to I want to disable sending in local/stage, on the site WordPress.org Forums:
Hi there, thanks for reaching out to us! We still don't have another solution for…
5 months ago
Posted a reply to Problem Mailpoet and Woocommerce Metrics with custom order status, on the site WordPress.org Forums:
Hi there, Could you confirm what kind of WooCommerce metrics you'd like to see with…
5 months ago
Posted a reply to High CPU load seemingly caused by Mailpoet, on the site WordPress.org Forums:
Hi there, Thanks for the update. Feel free to let us know if the issue…
6 months ago
Posted a reply to High CPU load seemingly caused by Mailpoet, on the site WordPress.org Forums:
Hi there, High CPU usage usually occurs when using the MailPoet's own task scheduler and Siteground is one of…
6 months ago
Posted a reply to What is the Problem Database maybe, on the site WordPress.org Forums:
Hi there, Thanks for sharing the solution. I'm glad you figured it out!
6 months ago
Posted a reply to What is the Problem Database maybe, on the site WordPress.org Forums:
Hi there, It looks like this error is related to a database table missing. This…
6 months ago
Posted a reply to Customise the text in the standard MailPoet page, on the site WordPress.org Forums:
Hi there, Which page are you looking to customize exactly? There are a few ways…
6 months ago
Posted a reply to Waiting for support for 4 days, on the site WordPress.org Forums:
Hi there, I checked your domain and saw that it had a high-risk score of…
6 months ago
Posted a reply to MailPoet causes site to crash, on the site WordPress.org Forums:
Hi there, As this error is related to the third-party plugin, please post the issue…
7 months ago
Posted a reply to Fatal Error blocking installation, on the site WordPress.org Forums:
Hi there, Please share the fatal error you're seeing on your site. Additionally, I'd recommend…
7 months ago
Posted a reply to Captcha page, on the site WordPress.org Forums:
Hi there, When the MailPoet plugin is installed, a new row is added to the…
7 months ago
Posted a reply to Super plugin, on the site WordPress.org Forums:
Thanks for your feedback! I'm glad to hear you're enjoying using MailPoet! :)
7 months ago
Posted a reply to Mailpoet not working, on the site WordPress.org Forums:
Hi there, We're helping you with these questions via our support ticket channel. So I'm…
7 months ago
Posted a reply to Mailpoet Prevents User Role of Administrator from being added to subsciber list, on the site WordPress.org Forums:
Hi Bill, Dual user roles is not something that MailPoet supports out of the box.…
7 months ago
Posted a reply to Newsletter sent but not received, on the site WordPress.org Forums:
Hi there, To investigate further, can you please send us the following information. Please redact…
7 months ago
Posted a reply to Mailpoet strings translation issues (translation in string is set), on the site WordPress.org Forums:
Hi there, Can you share a screenshot of where this string is located? You could…
7 months ago
Posted a reply to Huge actionscheduler_actions db table with mailpoet actions, on the site WordPress.org Forums:
Hi there, The trigger action ( mailpoet/cron/daemon-trigger) that every time the Action Scheduler runs, it checks…
7 months ago
Posted a reply to Fatal error / PostFieldsFactory, on the site WordPress.org Forums:
Hi there, Thanks for sharing the log with us! I see that this error is…
7 months ago
Posted a reply to Fatal error / PostFieldsFactory, on the site WordPress.org Forums:
Hi there, Do you have the fatal error log? If so, could you please share…
7 months ago
Posted a reply to Fatal error class subscriber not found, on the site WordPress.org Forums:
Hi there, It looks like this error is related to this plugin: https://wordpress.org/plugins/add-on-woocommerce-mailpoet/ Can you…
7 months ago
Posted a reply to Missing Database Table ‘wp_mailpoet_settings’ after Update to 5.1.1, on the site WordPress.org Forums:
Hi Tristan, Thanks for reporting to us. I have not seen another report about this.…
8 months ago
Posted a reply to I can’t access the mail poet website., on the site WordPress.org Forums:
Hi there, Have you tried resetting your password from this page: https://account.mailpoet.com/reset
8 months ago
Posted a reply to An error has happened while performing a request, the server has responded with, on the site WordPress.org Forums:
Hi there, We are not able to replicate this issue from our end. It seems…
8 months ago
Posted a reply to The sender address is not an authorized sender domain., on the site WordPress.org Forums:
Hi @doylegirl, Per our forum guidelines, please start your own thread and include information about…
8 months ago
Posted a reply to Needs Correction | Error Message for Checkbox and Radio Button, on the site WordPress.org Forums:
Hi there, I'm glad to hear the update fixed this issue. Thanks for letting us…
8 months ago
Posted a reply to Fix Appreciated | PHP Deprecation (Suppression) Notice, on the site WordPress.org Forums:
Hi there, I'm glad to hear the issue is resolved with with our recent plugin…
8 months ago
Posted a reply to key is not valid, on the site WordPress.org Forums:
Hi Sylvana, Do you see one of these errors when validating your key: https://kb.mailpoet.com/article/319-known-errors-when-validating-a-mailpoet-key? If…
8 months ago
Posted a reply to MailPoet Stops Attachments via Contact Form 7, on the site WordPress.org Forums:
Hi there, I hope you found the previous reply helpful. We haven't heard back from…
8 months ago
Posted a reply to testing mailpoet is unneccessary complicated, on the site WordPress.org Forums:
Hi there, Confirmation emails can only be sent from the admin by the site owner…
8 months ago
Posted a reply to “Fatal Error: Uncaught Exception”, on the site WordPress.org Forums:
Hi Ryan, Thanks for reporting this issue. Our developers are looking into it. It looks…
8 months ago
Posted a reply to Bad, on the site WordPress.org Forums:
Hi @mnooogo, We appreciate your feedback however this doesn't seem to be a widespread issue.…
8 months ago
Posted a reply to fatal error, on the site WordPress.org Forums:
Hi there, I understand you encountered an error when uploading the plugin. It seems this…
9 months ago
Posted a reply to sign up confirmation vs automation edit template subscribtion confirmation, on the site WordPress.org Forums:
Hi there, You can check our guide here on setting up MailPoet for a multi-lingual…
9 months ago
Posted a reply to MailPoet Does Not Recognize Captcha as Required Field, on the site WordPress.org Forums:
Hi there, As mentioned in another topic, we have prioritization to make sure more urgent…
9 months ago
Posted a reply to Needs Correction | Error Message for Checkbox and Radio Button, on the site WordPress.org Forums:
Hi there, Thanks for providing the detailed feedback and correction! Our developers do prioritize fixing…
9 months ago

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