Posted a reply to Please answer the tickets, on the site WordPress.org Forums:
Hello @dpolun Sorry for the delay in replying to the tickets. We are working hard…

Posted a reply to Problem with email notifictions, on the site WordPress.org Forums:
@echoalpha Sorry for the delay. We are experiencing a large number of ticket volumes. Reply…

Posted a reply to Plugin can´t be activated: Fatal Error, on the site WordPress.org Forums:
@jtripperz This issue is now fixed. Please update to the latest version.

Posted a reply to SupportCandy reset file, on the site WordPress.org Forums:
@sdnazdi Please create a ticket on our website. One of our agents will share the…

Posted a reply to Warning: All hooks and filters are changed., on the site WordPress.org Forums:
@webdados Unfortunately, our framework has been completely changed, and we had to do this. We…

Posted a reply to Support page not showing, on the site WordPress.org Forums:
@bigtrousers Can you please share your site health info here? Optionally, you can create a…

Posted a reply to Support Candy Custom Login/SignUp Form Doesnt Work!, on the site WordPress.org Forums:
@elahehjani Please create a new ticket on our website; one of the support agents will…

Posted a reply to Warning on new update ver 3.0.0, on the site WordPress.org Forums:
New version is released for the issue, please update.

Posted a reply to Ticket URL not working without being logged in, on the site WordPress.org Forums:
@joenathan We are working on the setting that will add a setting to enable the…

Posted a reply to Cannot create new tickets in version 3, on the site WordPress.org Forums:
@benevento Please create a ticket on our website. One of our agents will help you…

Posted a reply to Stop auto v3.0 update, on the site WordPress.org Forums:
@c4bwebmaster There is no code available in the plugin related to this. Auto-update and update…

Posted a reply to Error update to 3.0, on the site WordPress.org Forums:
@xllentech This is now fixed in version 3.0.1.

Posted a reply to Warning on new update ver 3.0.0, on the site WordPress.org Forums:
@sapardo, @sdnazdi This is known issue and already fixed. We will be releasing new version…

Posted a reply to Front-End Not Showing for Guests After 3.0 Update, on the site WordPress.org Forums:
@eemitch Great news! Thankfully these add-ons do not save any ticket data. You can log…

Posted a reply to Front-End Not Showing for Guests After 3.0 Update, on the site WordPress.org Forums:
@eemitch There is a reason why we do not allow upgrades before updating the add-ons.…

Posted a reply to Import User Data, on the site WordPress.org Forums:
Hello @cognisant_2000 Sorry, forgot to answer that! Unfortunately, statuses can not be imported nor tickets…

Posted a reply to Import User Data, on the site WordPress.org Forums:
Hello @cognisant_2000, User import is not needed in this plugin. You can use any free…

Posted a reply to SupportCandy.net Not Working, on the site WordPress.org Forums:
Hello @euruchima, We have a security system enabled for servers that prevent access to our…

Posted a reply to Plugin Closed!!!, on the site WordPress.org Forums:
Hello all, The plugin is now back live to download and update. We have actively…

Posted a reply to Plugin Closed!!!, on the site WordPress.org Forums:
Hello there, There are few security fixes needed to be done. This may take upto…

Posted a reply to customer reply on email directly, on the site WordPress.org Forums:
Hello @itresources786 Our security system was blocking all IP addresses from Pakistan for unknown reasons…