WordPress.org

Posted a reply to Upgrade and Import from WP Support, on the site WordPress.org Forums:
As you are using older version, we suggest to wait for import for this month.

3 months ago

Posted a reply to Upgrade and Import from WP Support, on the site WordPress.org Forums:
Hello @brettroby, We are currently working on import functionality from Support Plus to Supportcandy and…

3 months ago

Posted a reply to Strange language of text plugin and rolled UI design, on the site WordPress.org Forums:
Hello @walera, Issue is that it was inserted into database while installation. There are two…

3 months ago

Posted a reply to Front page for tickets not displaying after v2.0.1 update, on the site WordPress.org Forums:
Hello @jayinpr, Please see below topic for the same issue: https://wordpress.org/support/topic/version-2-0-0-does-not-work-for-me/ If still facing issues,…

3 months ago

Posted a reply to Ticket Code, on the site WordPress.org Forums:
Do you mean Ticket ID? please elaborate more on this so that we can understand…

3 months ago

Posted a reply to Display language after update, on the site WordPress.org Forums:
Hello @broesel1912, New version with this fix has been released. Please update it to version…

3 months ago

Posted a reply to Strange language of text plugin and rolled UI design, on the site WordPress.org Forums:
Hello @walera This issue has been fixed in today's release. Please update SupportCandy to version…

3 months ago

Posted a reply to Ticket url, on the site WordPress.org Forums:
Can you please create a test guest ticket and share its Ticket URL with us…

3 months ago

Posted a reply to WP Support Plus, on the site WordPress.org Forums:
Hello @9metis, Website is working correctly, please try again. We haven't switched yet. It is…

3 months ago

Posted a reply to Display language after update, on the site WordPress.org Forums:
Hello @broesel1912, We have found this issue and will be fixed as soon as possible…

3 months ago

Posted a reply to Export tickets Add-ons, on the site WordPress.org Forums:
Hello @quakef4, This suggestion is already in queue for future development in Export Ticket add-on.…

3 months ago

Posted a reply to Multiple user for ticket…, on the site WordPress.org Forums:
Hello @erikdemarco, If number of sellers are limited, you can make them agents so that…

3 months ago

Posted a reply to Support Plus to SupportCandy, on the site WordPress.org Forums:
Hello, Unfortunately we have cancelled import feature from Support Plus to SupportCandy due to technical…

3 months ago

Posted a reply to Ticket list, on the site WordPress.org Forums:
Hi there, Unfortunately it is not available. We have consulted this with our core team…

3 months ago

Posted a reply to Broken since update, on the site WordPress.org Forums:
Hi @yward, We are not able to reproduce this issue so that we can provide…

3 months ago

Posted a reply to Version 2.0.0 does not work for me., on the site WordPress.org Forums:
Not at all, it will just upgrade database tables for SupportCandy and no other plugin…

4 months ago

Posted a reply to Version 2.0.0 does not work for me., on the site WordPress.org Forums:
Hello, Please login as administrator and visit ticket list page in dashboard backend. You will…

4 months ago

Posted a reply to How to view the tickets from backend?, on the site WordPress.org Forums:
Hello, Please remove login credentials and reset password on immediate effect. This is public forum…

4 months ago

Posted a reply to Display Error, on the site WordPress.org Forums:
Closing this topic for inactivity. Please get back if you need further help.

5 months ago

Posted a reply to No backend list of tickets, on the site WordPress.org Forums:
Hello, Please try removing agent and again add as an administrator. If problem still persists,…

5 months ago

Posted a reply to Do not create ticket, on the site WordPress.org Forums:
Hello Marius, Great! We must give steps considering user is beginner :-) Can you please…

7 months ago

Posted a reply to Excellent for a young plugin., on the site WordPress.org Forums:
Thank you very much again :-)

8 months ago

Posted a reply to Excellent for a young plugin., on the site WordPress.org Forums:
Hello JS, Thank you very much for your detailed review. It gives us motivation to…

8 months ago

Posted a reply to Two-factor Authentication, on the site WordPress.org Forums:
Hello, Sorry for delay in reply here. It is not possible in SupportCandy login module…

9 months ago

Posted a reply to Role Based Access, on the site WordPress.org Forums:
Hello, We have planned an add-on for membership integration that should solve the issue as…

9 months ago

Posted a reply to Problem saving pages!, on the site WordPress.org Forums:
Hello, This issue was fixed in earlier version of the plugin. Please update SupportCandy to…

9 months ago

Posted a reply to Login form have major error, on the site WordPress.org Forums:
Hello, Thank you for your review! You can use login form of your choice. Check…

9 months ago

Posted a reply to Perfect Product for a fair Price!, on the site WordPress.org Forums:
Thank you very much! We really appreciate this. Please feel free to create ticket in…

9 months ago

Posted a reply to Product looks fine – but support could be …, on the site WordPress.org Forums:
Thank you for providing ticket number. We can see that it was mid-night for us…

9 months ago

Posted a reply to Product looks fine – but support could be …, on the site WordPress.org Forums:
Hello @maximacs, Thank you for your feedback. We are trying hard to provide best support…

9 months ago

Posted a reply to (not yet) Better than SP+, on the site WordPress.org Forums:
Hello @reventlov, Glad to you are interested in our offer. I guess you also created…

10 months ago

Posted a reply to Resonsiveness, on the site WordPress.org Forums:
Hello @nestini, Responsiveness is handled via JavaScript. If your page is having runtime JS errors,…

10 months ago

Posted a reply to Widgets, on the site WordPress.org Forums:
Hi Ben, This setting is now available. Please make sure you have latest version installed…

10 months ago

Posted a reply to Ticket disappears after page loading, on the site WordPress.org Forums:
Hello @mxhostingfi, This issue was fixed in last version 1.0.8. Please update to it, clear…

10 months ago

Posted a reply to Problem saving pages!, on the site WordPress.org Forums:
Hello @patowins, We have found the issue with few page builders and will be fixed…

10 months ago

Posted a reply to Tickets not filtering correctly, on the site WordPress.org Forums:
Hello @nghongkai, Sorry for the delay in reply here! We are not able to understand…

10 months ago

Posted a reply to Replies showing from other tickets, on the site WordPress.org Forums:
Hello @nghongkai, This is caching issue. Please check your cache plugin or contact them to…

10 months ago

Posted a reply to Support page in WPAdmin, on the site WordPress.org Forums:
Thanks @lifeischoice for the help.

10 months ago

Posted a reply to Pick from Existing Client, on the site WordPress.org Forums:
Hello @nesskur000, It is already available. When you try to create ticket logged-in as administrator…

10 months ago

Posted a reply to How to display candy login and registration form ?, on the site WordPress.org Forums:
Hello @reventlov, In addition to steps given by @hanamichi07, you can also customize options related…

10 months ago