WordPress.org

Posted a reply to Define a support delay per WooCommerce product?, on the site WordPress.org Forums:
Hello @creanico Sorry for the delay in reply here! Unfortunately your requirement is not possible…

4 months ago

Posted a reply to Unable to show image after upload, on the site WordPress.org Forums:
Hello @andreadandrea If you look at path of the error file, it is coming from…

6 months ago

Posted a reply to Option Request : A Counter of Time spent, on the site WordPress.org Forums:
Hello @supportenligne First of all, good suggestion and we have taken this in our suggestion…

6 months ago

Posted a reply to Is it necessary to migrate from WP Support Plus, on the site WordPress.org Forums:
Hello @twd We will be stopping development and support for WP Support Plus soon. We…

6 months ago

Posted a reply to How do I create clients?, on the site WordPress.org Forums:
Hello @myinternetscout Please follow the below steps: Create a new WordPress user that will be…

6 months ago

Posted a reply to Check Site for Bootstrap and Font Awesome, on the site WordPress.org Forums:
Hello @andre-jutras For bootstrap, we have customized it to our needs and it will work…

7 months ago

Posted a reply to Ticket Alice, on the site WordPress.org Forums:
Hello @simallurellc The word "Ticket" is used in a verity of sentences. Changing a word…

7 months ago

Posted a reply to JS / CSS Conflict with Acowebs “Woocommerce Custom Product Addons”, on the site WordPress.org Forums:
Hello @supportenligne As we can see this is paid plugin. If you can share plugin…

7 months ago

Posted a reply to IMPORT TICKET DATA FROM A CSV FILE, on the site WordPress.org Forums:
Hello all, Unfortunately, this feature is not available. There are many challenges to implement this…

8 months ago

Posted a reply to WPML Translate Multi languages, on the site WordPress.org Forums:
Hello @arabesque2019 You need to use WPML String translations for translating custom fields into multiple…

8 months ago

Posted a reply to Translation issue, on the site WordPress.org Forums:
Hello @supportenligne Please edit the description in custom field settings and change it to your…

8 months ago

Posted a reply to Credential can be more simple and easier, on the site WordPress.org Forums:
Hello @supportenligne Thank you for your suggestion. We will take this into consideration for the…

8 months ago

Posted a reply to Lacks of Woocommerce Addon : Options and translation, on the site WordPress.org Forums:
Hello @supportenligne Glad to know you figured it out. Also for multi-language, we have made…

8 months ago

Posted a reply to Give a role to new users, on the site WordPress.org Forums:
Hello @kemsir The system do not consider every user as an agent. It is up…

8 months ago

Posted a reply to Many CSS issues, on the site WordPress.org Forums:
Hello @torinofan Please create ticket on our website login as account you have. Our agent…

9 months ago

Posted a reply to Fair Price for a good product, on the site WordPress.org Forums:
Hello @tomengeroff Thank you for your review. We would love to here suggestions from you.…

11 months ago

Posted a reply to Lack of shortcode support, on the site WordPress.org Forums:
Hello @majidmad Sorry to here this. It might because some conflicts or JS runtime fatal…

11 months ago

Posted a reply to guest ticket not working, on the site WordPress.org Forums:
Hello @lordsnake Sorry for misunderstanding, @nsgawli missed this which he doesn't do often :-) Request…

11 months ago

Posted a reply to WP Support Plus – no response, on the site WordPress.org Forums:
Hello @9metis We are sorry for the inconvenience caused to you. Import feature is available…

11 months ago

Posted a reply to website down, on the site WordPress.org Forums:
Hello @lordsnake Sorry for the inconvenience being caused. We are moving website to another cloude…

11 months ago

Posted a reply to Cannot edit tickets anymore, on the site WordPress.org Forums:
Hello @xtenz Please check you have https for URL in Site Address and WordPress Address(URL)…

11 months ago

Posted a reply to Can’t register new user, on the site WordPress.org Forums:
Hello @thetoey Thank you for your positive review. We would like to help solve this…

11 months ago

Posted a reply to This Isn’t Responsive, on the site WordPress.org Forums:
Hello @logicieltechnology We advertise this as responsive ticket management system on our website :-) There…

11 months ago

Posted a reply to Static text fields (info/guidance), on the site WordPress.org Forums:
Hi there, We have added suggestion in our new features list so that you will…

11 months ago

Posted a reply to HTML tags not encoded, on the site WordPress.org Forums:
Hello there, Sorry for the delay replying in here! We have fixed XSS security issues…

11 months ago

Posted a reply to Translation of custom fields (Polylang?), on the site WordPress.org Forums:
Hello there, Sorry for the delay replying in here! It is currently compatible with WPML…

11 months ago

Posted a reply to Upgrade and Import from WP Support, on the site WordPress.org Forums:
As you are using older version, we suggest to wait for import for this month.

1 year ago

Posted a reply to Upgrade and Import from WP Support, on the site WordPress.org Forums:
Hello @brettroby, We are currently working on import functionality from Support Plus to Supportcandy and…

1 year ago

Posted a reply to Strange language of text plugin and rolled UI design, on the site WordPress.org Forums:
Hello @walera, Issue is that it was inserted into database while installation. There are two…

1 year ago

Posted a reply to Front page for tickets not displaying after v2.0.1 update, on the site WordPress.org Forums:
Hello @jayinpr, Please see below topic for the same issue: https://wordpress.org/support/topic/version-2-0-0-does-not-work-for-me/ If still facing issues,…

1 year ago

Posted a reply to Ticket Code, on the site WordPress.org Forums:
Do you mean Ticket ID? please elaborate more on this so that we can understand…

1 year ago

Posted a reply to Display language after update, on the site WordPress.org Forums:
Hello @broesel1912, New version with this fix has been released. Please update it to version…

1 year ago

Posted a reply to Strange language of text plugin and rolled UI design, on the site WordPress.org Forums:
Hello @walera This issue has been fixed in today's release. Please update SupportCandy to version…

1 year ago

Posted a reply to Ticket url, on the site WordPress.org Forums:
Can you please create a test guest ticket and share its Ticket URL with us…

1 year ago

Posted a reply to WP Support Plus, on the site WordPress.org Forums:
Hello @9metis, Website is working correctly, please try again. We haven't switched yet. It is…

1 year ago

Posted a reply to Display language after update, on the site WordPress.org Forums:
Hello @broesel1912, We have found this issue and will be fixed as soon as possible…

1 year ago

Posted a reply to Export tickets Add-ons, on the site WordPress.org Forums:
Hello @quakef4, This suggestion is already in queue for future development in Export Ticket add-on.…

1 year ago

Posted a reply to Multiple user for ticket…, on the site WordPress.org Forums:
Hello @erikdemarco, If number of sellers are limited, you can make them agents so that…

1 year ago

Posted a reply to Support Plus to SupportCandy, on the site WordPress.org Forums:
Hello, Unfortunately we have cancelled import feature from Support Plus to SupportCandy due to technical…

1 year ago

Posted a reply to Ticket list, on the site WordPress.org Forums:
Hi there, Unfortunately it is not available. We have consulted this with our core team…

1 year ago