Posted a reply to Can’t see the player, on the site WordPress.org Forums:
Hi Please open a ticket on our helpdesk at https://support.sonaar.io We will need to investigate…

Posted a reply to Lyrics in shortcode, on the site WordPress.org Forums:
Hi, The lyric TTML feed must be added only via the playlist post...it cannot be…

Posted a reply to Plugin: MP3 Audio Player Not Working on Listen Now Button, on the site WordPress.org Forums:
Hi, This is a pro feature. If you have the pro version, kindly open a…

Posted a reply to Songs not more than 55 songs, on the site WordPress.org Forums:
Hi, this is a setting/limit set by your webserver. See this ticket for solution: https://sonaar.ticksy.com//ticket/2739970/…

Posted a reply to playlist, on the site WordPress.org Forums:
Here we dont do custom development but if you ask a WordPress developer, im sure…

Posted a reply to playlist, on the site WordPress.org Forums:
Hi, Unfortunately it will not populate it from a folder automatically. Sorry

Posted a reply to Doesn’t work when Polylang plugin is enabled, on the site WordPress.org Forums:
Hi there, It should work with Polylang plugin. Could you please elaborate on the issue…

Posted a reply to All my albums are gone, on the site WordPress.org Forums:
Thanks

Posted a reply to Track Date not showing/incorrect Date, on the site WordPress.org Forums:
Hi there, Unfortunately, we only display the playlist post creation date and not the date…

Posted a reply to Play a single mp3 without a playlist?, on the site WordPress.org Forums:
Hi there, You can use shortcode (or Elementor widget) and use the shortcode attributes called…

Posted a reply to Synthetic Waveform Progress Bar missing, on the site WordPress.org Forums:
Hi there, Sorry for the delay, What is your website URL so I can check…

Posted a reply to Player Filed Not showing, on the site WordPress.org Forums:
Hi, Dynamic custom fields are only supported in the Pro version. If you have the…

Posted a reply to mp4, on the site WordPress.org Forums:
Hi, MP4 is for videos. We only support audio files. Thanks, Sonaar

Posted a reply to Playing on Mobile, on the site WordPress.org Forums:
I'm closing this ticket. if you want to reopen it, simply reply and it will…

Posted a reply to All my albums are gone, on the site WordPress.org Forums:
Hi, Could you please open a support ticket at https://support.sonaar.io and we will gladly check…

Posted a reply to Gutenberg Block Broken, on the site WordPress.org Forums:
Hi, Please update to version 3.3. We have fixed this issue.

Posted a reply to Track looping, on the site WordPress.org Forums:
It's because web browser needs to fetch the mp3.. So no, we can't loop it…

Posted a reply to Track looping, on the site WordPress.org Forums:
Hi, Yes we do have this feature in our pro version. There is a setting…

Posted a reply to No download button, on the site WordPress.org Forums:
Hi, The text label for the call to action button is a pro feature. With…

Posted a reply to Playing on Mobile, on the site WordPress.org Forums:
Hi, 1) We dont show the waveform bar on mobile device when we dont have…

Posted a reply to Player won’t work for some users, on the site WordPress.org Forums:
resolved

Posted a reply to Player won’t work for some users, on the site WordPress.org Forums:
@meganmurphy no. Everything is saved in the database.

Posted a reply to Player won’t work for some users, on the site WordPress.org Forums:
What is reported here are considered for now as two different issues. @josh_a : I…

Posted a reply to +1 for 3 dots doing nothing, on the site WordPress.org Forums:
Hi, Are you sure you are running version 3.1 ? I mention this because users…

Posted a reply to gutenberg block missing, on the site WordPress.org Forums:
Hi, If you are using version 3.1, block should be available. see screenshot: https://d.pr/i/AOFc12 If…

Posted a reply to Player options., on the site WordPress.org Forums:
Hi, this is possible with WooCommerce and our MP3 Audio Player Pro version.

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Fixed!

Posted a reply to Suppress Image, Display Waveform, on the site WordPress.org Forums:
Hi, Yes, if you are using our MP3 Player Elementor widget, see screenshot: https://d.pr/i/T0MAn1 If…

Posted a reply to I cant upload more than 52 tracks in an album. t, on the site WordPress.org Forums:
Hi, this is a setting/limit set by your webserver. See this ticket for solution: https://sonaar.ticksy.com//ticket/2739970/…

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Hello Gabriele, This looks like a conflict with your plugin Page Loader with Bon Fire…

Posted a reply to Download button, on the site WordPress.org Forums:
@fernandoscarabino yes correct. the issue with the 3 dot is fixed in the last version.…

Posted a reply to Customizations in Pro Version ?, on the site WordPress.org Forums:
Hi, If you go pro, we will be able to assist you with this request…

Posted a reply to Documentation with all the shortcodes ?, on the site WordPress.org Forums:
Hi, you can read the full documentation here: https://sonaar.ticksy.com/article/15282 If it does not work, please…

Posted a reply to Three little dots doing nothing, on the site WordPress.org Forums:
Hi guys,​ please update plugin to version 3.0.1 that we have just released. this should…

Posted a reply to Possible to create playlists from podcast RSS feed?, on the site WordPress.org Forums:
Hi, We have just released a big update that fully support Podcast and Podcast RSS…

Posted a reply to RTL Support Sonaar MP3 Player, on the site WordPress.org Forums:
Hi, We dont fully support RTL but im aware that some of our user use…

Posted a reply to Shortcode not working in WooCommerce, on the site WordPress.org Forums:
Hi, For pro support, please open a support ticket at https://support.sonaar.io and we will gladly…

Posted a reply to Allowed memory size of X exhausted, on the site WordPress.org Forums:
Hi, We have just released a new huge update that should resolve this issue. Make…

Posted a reply to Love it! but More!!!, on the site WordPress.org Forums:
Hello Frankdan! We just released a new update! The soundwave on top is a feature…