WordPress.org

Posted a reply to [Smartsupp Live Chat] Leftover code, on the site WordPress.org Forums:
Hi, we checked your website and we found no Smartsupp chat code there. Please let…

4 weeks ago

Posted a reply to [Smartsupp Live Chat] Smartsupp Live Chat issue with google page speedinsight, on the site WordPress.org Forums:
Hello, thank you for your message. We are aware of it and we will make…

4 weeks ago

Posted a reply to [Smartsupp Live Chat] How to use Smartsupp with Content security policy (CSP)?, on the site WordPress.org Forums:
Hi, you can use this website, which will tell you whether or not your website…

9 months ago

Posted a reply to [Smartsupp Live Chat] The chat plugin stopped working, on the site WordPress.org Forums:
Hi, we’ve tested our plugin, but unfortunately, we were not able to replicate the issue,…

9 months ago

Posted a reply to [Smartsupp Live Chat] The chat plugin stopped working, on the site WordPress.org Forums:
Hi, there was an issue with the plugin, luckily we have managed to fix it,…

10 months ago

Posted a reply to [Smartsupp Live Chat] The chat icon does not appear on my site, on the site WordPress.org Forums:
Hi, We’ve looked into it. The problem seems to be the Campaign banner at the…

11 months ago

Posted a reply to [Smartsupp Live Chat] Má plugin nějakou výhodu oproti kódu?, on the site WordPress.org Forums:
Dobrý deň, vo WordPress plugine je navyše iba automatická identifikácia prihlásených návštevníkov na webe, takže…

12 months ago

Posted a reply to File .js for Multillenguage mode, on the site WordPress.org Forums:
Hi, in this case, you just need to insert the script for the respective language…

1 year ago

Posted a reply to Hide/Remove chat from a specific page, on the site WordPress.org Forums:
Hi, yes, you will need to add the following configuration only on the pages, where…

1 year ago

Posted a reply to Hide/Remove chat from a specific page, on the site WordPress.org Forums:
Hi, You can hide chat box on certain pages by setting the variable hideWidget in…

1 year ago

Posted a reply to Detailed visitor info, on the site WordPress.org Forums:
Hi, unfortunately, we are unable to assist you with this situation, the integration must be…

1 year ago

Posted a reply to Chat box does not load on Mobile for first time ., on the site WordPress.org Forums:
Hello, can you try to disable the Smartsupp plugin and insert the code manually into…

1 year ago

Posted a reply to The chat is not displayed on my website, on the site WordPress.org Forums:
Hello, an alternative way to install Smartsupp in case the plugin is not compatible with…

2 years ago

Posted a reply to Can’t change position of the button, on the site WordPress.org Forums:
If you manually insert the code in the editor, then you can uninstall the plugin,…

2 years ago

Posted a reply to Can’t change position of the button, on the site WordPress.org Forums:
Hello, we have tested the code, but we were unable to find any problems with…

2 years ago

Posted a reply to Smartsupp not show on my website, on the site WordPress.org Forums:
Hi, thanks for reaching out. We have taken a look at your website, and currently,…

2 years ago

Posted a reply to Great plugin!, on the site WordPress.org Forums:
You are welcome. We are happy you like Smartsupp!

2 years ago

Posted a reply to chat window does not shown, on the site WordPress.org Forums:
Hi, That may actually be the problem, we recommend testing this on some public testing…

2 years ago

Posted a reply to chat window does not shown, on the site WordPress.org Forums:
Hello, What is the address of the website, where you have installed Smartsupp? We will…

2 years ago

Posted a reply to Grant access to NOT ADMIN members, on the site WordPress.org Forums:
Hello, Is it really necessary for other users to have access to plugin settings in…

2 years ago

Posted a reply to Translate, on the site WordPress.org Forums:
Hi, we appreciate you contacting us. Unfortunately, at the moment, we are not planning to…

3 years ago

Posted a reply to GDPR, on the site WordPress.org Forums:
Hi, all available information about GDPR can be found here: https://www.smartlook.com/help/gdpr/ https://smartlook.github.io/docs/web/gdpr/ We will update…

3 years ago

Posted a reply to Opt-In Smartlook, on the site WordPress.org Forums:
Hi, all available information about GDPR can be found here: https://www.smartlook.com/help/gdpr/ https://smartlook.github.io/docs/web/gdpr/

3 years ago

Posted a reply to How to remove your scripts from my site, on the site WordPress.org Forums:
Hi, all you need to do is to uninstall the plugin. Even IF you would…

3 years ago

Posted a reply to is there an easy way to connect wordpress to smartlook api, on the site WordPress.org Forums:
Hi, it must be done manually in the code using our API. It needs web…

3 years ago

Posted a reply to no way to connect to account, on the site WordPress.org Forums:
Hi, there is a bug related to PHP 7 on certain instances. We know about…

4 years ago

Posted a reply to Stopped working!, on the site WordPress.org Forums:
Hello @bb15, this issue was fixed and you can use the latest version of our…

4 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Hi, thanks for getting back to us with more info.

4 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Hi Jan, thank you for letting us know.

4 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Hi Meaelien, you can also try to install older version of our plugin which does…

4 years ago

Posted a reply to impossible de erreure, on the site WordPress.org Forums:
Hello, in case you need more information or help feel free to contact us via…

4 years ago

Posted a reply to Not working with Bridge Theme, on the site WordPress.org Forums:
Hello, in case you need more information or help feel free to contact us via…

4 years ago

Posted a reply to Błąd 403 forbidden po zainstalowaniu wtyczki, on the site WordPress.org Forums:
Hello, in case you need more information or help feel free to contact us via…

4 years ago

Posted a reply to Combatibility with Visual Composer, on the site WordPress.org Forums:
Hello, we are glad we were able to help. In case you need more information…

4 years ago

Posted a reply to Connection time and sometime TTFB are over 1 second, on the site WordPress.org Forums:
Hi, in case you need more information or help feel free to contact us via…

4 years ago

Posted a reply to Could not connect to account, on the site WordPress.org Forums:
Hi, in case you need more information or help feel free to contact us via…

4 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Hi, thanks for more info. For all listed theme, visual composer, woocommerce and WP version,…

4 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Hi @meaelien Sorry to hear there is some issue but you are the first one…

4 years ago

Posted a reply to Stopped working!, on the site WordPress.org Forums:
Hi, we know about the problem and we work on the fix. We apologise for…

4 years ago

Posted a reply to Could not connect to account, on the site WordPress.org Forums:
Hi, we know about the problem and we work on the fix. We apologise for…

4 years ago

Posted a reply to Connection time and sometime TTFB are over 1 second, on the site WordPress.org Forums:
Hi, the code must be place in <head> ... </head> so it does not happen.…

4 years ago

Posted a reply to impossible de erreure, on the site WordPress.org Forums:
Bonjour, svp installez-vous notre plugin plus vieux: https://downloads.wordpress.org/plugin/smartsupp-live-chat.2.8.zip Vous just devez inserter votre cle Smartsupp…

4 years ago

Posted a reply to Not working with Bridge Theme, on the site WordPress.org Forums:
Hi, can you please describe in more detail what happens when you click "Connect"? Do…

4 years ago

Posted a reply to impossible de erreure, on the site WordPress.org Forums:
Bonjour, je vais verifier le erreur avec nos developeurs et repondre ici avec plus d'information.

4 years ago

Posted a reply to Błąd 403 forbidden po zainstalowaniu wtyczki, on the site WordPress.org Forums:
Hello Krygi, sorry to hear you have trouble with the plugin. Can you please post…

4 years ago

Posted a reply to Odkazy, on the site WordPress.org Forums:
Dobry den, dekuji za feedback. Polozka v menu je vice viditelna, v nastaveni ji lide…

4 years ago

Posted a reply to Smartsupp not working on this theme, on the site WordPress.org Forums:
Hello, can you please send us screenshot of the JS errors you see in the…

4 years ago