WordPress.org

Posted a reply to Description, on the site WordPress.org Forums:
we're working on fixing this - currently the uploader lets you upload other file types…

3 days ago

Posted a reply to Cannot save new ticket, on the site WordPress.org Forums:
Hi there, seems like there's an SSL miss-configuration on the site. This error appears in…

3 days ago

Posted a reply to Register button not appearing, on the site WordPress.org Forums:
@jano2165 There's still a 400 error accessing the resources. The plugin has an app.js file…

3 days ago

Posted a reply to Template, on the site WordPress.org Forums:
Hi there, The template doesn't have a theme override at this time. This is definitely…

3 days ago

Posted a reply to Create a Department (Feature), on the site WordPress.org Forums:
You can leave a plugin star-rating here: https://wordpress.org/support/plugin/ucare-support-system/reviews/ Ratings are very appreciated ! thank you

3 days ago

Posted a reply to Create a Department (Feature), on the site WordPress.org Forums:
Hi there, The ticket categories can be used for listing departments. You can re-name "category"…

3 days ago

Posted a reply to Register button not appearing, on the site WordPress.org Forums:
try uncheck it, save, then check it and save again. I looked at your site…

4 days ago

Posted a reply to Register button not appearing, on the site WordPress.org Forums:
Hi there, Please ensure registration is enabled from the settings page. Settings - General -…

4 days ago

Posted a reply to Translation to other languages, on the site WordPress.org Forums:
You will receive our thanks and gratitude as as well as everyone else's :) This…

3 weeks ago

Posted a reply to Add product, on the site WordPress.org Forums:
hi there, version 1.3.0 has Ticket Categories which can be used for products Custom Fields…

3 weeks ago

Posted a reply to Translation to other languages, on the site WordPress.org Forums:
plugin translation file is now available in version 1.3.0

3 weeks ago

Posted a reply to Translation to other languages, on the site WordPress.org Forums:
yes we will be adding support for translation to the next version. RTL is probably…

4 weeks ago

Posted a reply to Description, on the site WordPress.org Forums:
sorry i don't understand the question, can you elaborate ?

1 month ago

Posted a reply to Good plugin, on the site WordPress.org Forums:
thank you for your feedback

1 month ago

Posted a reply to password difficulty, on the site WordPress.org Forums:
the password that is being generated is done through WordPress to ensure that the plugin…

1 month ago

Posted a reply to Version 1.2.1 details, on the site WordPress.org Forums:
The biggest changes added are: - Ticket auto-close after X number of days of no…

1 month ago

Posted a reply to Version 1.2.1 details, on the site WordPress.org Forums:
see the changelog here: https://wordpress.org/plugins/ucare-support-system/#developers

1 month ago

Posted a reply to Fatal Error on Activation, on the site WordPress.org Forums:
yeah we're adding that to the next version of the plugin for sure. plugin needs…

1 month ago

Posted a reply to Fatal Error on Activation, on the site WordPress.org Forums:
Hi there, thanks for reporting this. What is the version of PHP that you have…

1 month ago

Posted a reply to Add product, on the site WordPress.org Forums:
Ticket: https://github.com/smartcatdev/support-system/issues/200

1 month ago

Posted a reply to Add product, on the site WordPress.org Forums:
Hi there I just confirmed the plugin update roadmap, this feature will be added in…

1 month ago

Posted a reply to Add product, on the site WordPress.org Forums:
Once you add a product in EDD or WooCommerce, the product field will be added…

1 month ago

Posted a reply to Guest user…, on the site WordPress.org Forums:
I've added this as a ticket in the plugin repo to investigate into. https://github.com/smartcatdev/support-system/issues/198 Thank…

1 month ago

Posted a reply to Add product, on the site WordPress.org Forums:
Hi there, Products are automatically imported from Easy Digital Downloads or WooCommerce. If you have…

1 month ago

Posted a reply to Guest user…, on the site WordPress.org Forums:
haha anything is possible, i just need to understand some more things :) first thing,…

1 month ago

Posted a reply to Guest user…, on the site WordPress.org Forums:
yeah forsure but the issue is that if the guest user is not logged in,…

1 month ago

Posted a reply to Guest user…, on the site WordPress.org Forums:
Hi @yepco, thanks for the feedback. In a case of a guest user, my concern…

1 month ago

Posted a reply to Error when activating plugin, on the site WordPress.org Forums:
@isitesco That's great! Thank you for letting us know. We will add an activation script…

2 months ago

Posted a reply to Error when activating plugin, on the site WordPress.org Forums:
@isitesco Tested a clean install of the latest plugin version on a couple of instances…

2 months ago

Posted a reply to Email piping, on the site WordPress.org Forums:
Hi @darrencon Email piping is a planned future feature of the help desk. I don't…

2 months ago

Posted a reply to Error when activating plugin, on the site WordPress.org Forums:
Hi there Did you download from GitHub or from WordPress directly ? is this the…

2 months ago

Posted a reply to Really like it, on the site WordPress.org Forums:
Thank you for your feedback! I'm glad you like it.

2 months ago

Posted a reply to Database Issue, on the site WordPress.org Forums:
Hi again @damtii We released a new version 1.1.2 which includes a fix for the…

2 months ago

Posted a reply to Database Issue, on the site WordPress.org Forums:
Hi @damtii Thanks for sharing this. We're working on a patch right now that will…

2 months ago

Posted a reply to Can’t open ticket, on the site WordPress.org Forums:
Wonderful! If you have any additional recommendations please let us know :)

3 months ago

Posted a reply to Add more slides to jumbotron, on the site WordPress.org Forums:
Hi there, You'll need the pro version of Athena for that, you can add up…

3 months ago

Posted a reply to Can’t open ticket, on the site WordPress.org Forums:
@robbietr, Issue fixed. Please update your plugin and let us know if you're still having…

3 months ago

Posted a reply to Can’t open ticket, on the site WordPress.org Forums:
Hi @robbieTr, We identified the conflict that's causing this issue to happen sometimes. I will…

3 months ago