WordPress.org

Posted a reply to Integrate with Divi Theme, on the site WordPress.org Forums:
Hi there, This plugin works with ANY theme, no exception. It creates it's own page…

3 weeks ago

Posted a reply to Custom ticket fields?, on the site WordPress.org Forums:
It depends what custom fields you're trying to add and if they need to interact…

3 weeks ago

Posted a reply to Custom ticket fields?, on the site WordPress.org Forums:
Not at this time - the ticketing system does not support custom fields right now.…

3 weeks ago

Posted a reply to Email Icon Very Large, on the site WordPress.org Forums:
Hi again, The update is deployed with a fix to this issue, v4.1.0 resolves this.…

4 weeks ago

Posted a reply to Sort bei Random, on the site WordPress.org Forums:
Hi there, This is not an option right now, but it's a good consideration for…

4 weeks ago

Posted a reply to Choice of Fonts…, on the site WordPress.org Forums:
https://github.com/smartcatdev/support-system/issues/235

4 weeks ago

Posted a reply to Choice of Fonts…, on the site WordPress.org Forums:
Hi there, The help desk page does not load any assets from the active theme…

4 weeks ago

Posted a reply to Email Icon Very Large, on the site WordPress.org Forums:
Hi there, There's an update coming within 24 hrs that will fix this issue. thank…

4 weeks ago

Posted a reply to Can’t upload PDFs, on the site WordPress.org Forums:
Hi there! Thank you for your feedback. We're working on adding support for non-image files…

4 weeks ago

Posted a reply to Parse error after this morning’s update, on the site WordPress.org Forums:
Very sorry about that, there's a new patch out 4.0.2 this will work on PHP…

1 month ago

Posted a reply to Fatal Error and Plugin no longer working after latest update, on the site WordPress.org Forums:
Hi there, We have identified this issue and fixed it right away in a patch,…

1 month ago

Posted a reply to Fatal Error Message, on the site WordPress.org Forums:
Hi there, This has been fixed.

1 month ago

Posted a reply to site links, on the site WordPress.org Forums:
Thanks for the recommendations! We'll take a look at this and see what we can…

1 month ago

Posted a reply to site links, on the site WordPress.org Forums:
Hi there, Thank you for your feedback and suggestion. I do see the issue, and…

1 month ago

Posted a reply to can’t uninstall :/, on the site WordPress.org Forums:
The bug has been fixed in version 1.3.3. Thank you for reporting. Best regards

1 month ago

Posted a reply to can’t uninstall :/, on the site WordPress.org Forums:
Hi again, We have identified the issue and will be releasing an update that fixes…

2 months ago

Posted a reply to can’t uninstall :/, on the site WordPress.org Forums:
Thank you for reporting this, we'll look into this issue and fix it soon. Best…

2 months ago

Posted a reply to Attachment / Upload confusio, on the site WordPress.org Forums:
Hi there, when you're uploading an attachment to the ticket, there should be a progress…

2 months ago

Posted a reply to Remove the Receipt# from the submitting ticket window, on the site WordPress.org Forums:
Regarding adding a category, can you tell me what your user role is ?

2 months ago

Posted a reply to Remove the Receipt# from the submitting ticket window, on the site WordPress.org Forums:
Hi there, The receipt number shows up automatically when the support for WooCommerce or Easy…

2 months ago

Posted a reply to Good piece of software!, on the site WordPress.org Forums:
Thank you for the feedback, we really appreciate it and we're adding more docs and…

2 months ago

Posted a reply to Was GREAT until I purchased an addon for it, on the site WordPress.org Forums:
Regarding the comment about tracking down support being a nightmare, I just wanted to mention…

2 months ago

Posted a reply to Was GREAT until I purchased an addon for it, on the site WordPress.org Forums:
I can tell you're upset, sorry to hear that you had an issue. Your support…

2 months ago

Posted a reply to No key, No install instructions, Purchased an addon!, on the site WordPress.org Forums:
A support agent has responded to the ticket you created with the resolution. The email…

2 months ago

Posted a reply to Description, on the site WordPress.org Forums:
we're working on fixing this - currently the uploader lets you upload other file types…

2 months ago

Posted a reply to Cannot save new ticket, on the site WordPress.org Forums:
Hi there, seems like there's an SSL miss-configuration on the site. This error appears in…

2 months ago

Posted a reply to Register button not appearing, on the site WordPress.org Forums:
@jano2165 There's still a 400 error accessing the resources. The plugin has an app.js file…

2 months ago

Posted a reply to Template, on the site WordPress.org Forums:
Hi there, The template doesn't have a theme override at this time. This is definitely…

2 months ago

Posted a reply to Create a Department (Feature), on the site WordPress.org Forums:
You can leave a plugin star-rating here: https://wordpress.org/support/plugin/ucare-support-system/reviews/ Ratings are very appreciated ! thank you

2 months ago

Posted a reply to Create a Department (Feature), on the site WordPress.org Forums:
Hi there, The ticket categories can be used for listing departments. You can re-name "category"…

2 months ago

Posted a reply to Register button not appearing, on the site WordPress.org Forums:
try uncheck it, save, then check it and save again. I looked at your site…

2 months ago

Posted a reply to Register button not appearing, on the site WordPress.org Forums:
Hi there, Please ensure registration is enabled from the settings page. Settings - General -…

2 months ago

Posted a reply to Translation to other languages, on the site WordPress.org Forums:
You will receive our thanks and gratitude as as well as everyone else's :) This…

3 months ago

Posted a reply to Add product, on the site WordPress.org Forums:
hi there, version 1.3.0 has Ticket Categories which can be used for products Custom Fields…

3 months ago

Posted a reply to Translation to other languages, on the site WordPress.org Forums:
plugin translation file is now available in version 1.3.0

3 months ago

Posted a reply to Translation to other languages, on the site WordPress.org Forums:
yes we will be adding support for translation to the next version. RTL is probably…

3 months ago

Posted a reply to Description, on the site WordPress.org Forums:
sorry i don't understand the question, can you elaborate ?

3 months ago

Posted a reply to Good plugin, on the site WordPress.org Forums:
thank you for your feedback

3 months ago