Posted a reply to 504 Gateway Time-out every time I open plugin, on the site WordPress.org Forums:
Hi @davemiddles Just following up on this and marking as resolved. If we didn't get…

Posted a reply to 504 Gateway Time-out every time I open plugin, on the site WordPress.org Forums:
Hi @davemiddles Thanks for reaching out. I've made some changes to the code for the…

Posted a reply to Advice on IP capture, on the site WordPress.org Forums:
Hi @kele464 Thank you for your suggestion. I'll do some testing over the next couple…

Posted a reply to Great support!, on the site WordPress.org Forums:
Thank you for your kind words @luclearmedia!

Posted a reply to Does it capture the phone number?, on the site WordPress.org Forums:
Hi Diegpl, That's right. If you want to capture the email and/or phone in that…

Posted a reply to Does it capture the phone number?, on the site WordPress.org Forums:
Hi @diegpl That's correct, the plugin doesn't capture the phone number. If the plugin is…

Posted a reply to Does it capture the phone number?, on the site WordPress.org Forums:
Hi @diegpl Thanks for reaching out. If the cart can associate a cart with a…

Posted a reply to How long a cart would be saved?, on the site WordPress.org Forums:
Hi @pictibe Currently the carts aren't removed from the database after any set time, however…

Posted a reply to Shipping rates do not match with the Canada Post charges, on the site WordPress.org Forums:
Good morning, Just following up to see if I can help with this?

Posted a reply to Shipping rates do not match with the Canada Post charges, on the site WordPress.org Forums:
Hi @megha2023 Thanks for reaching out. Happy to help out here if I can. What…

Posted a reply to Do not buy this plugin – I lost so many sales, on the site WordPress.org Forums:
@sniperkill Did you get my email? Just need some details on how to reproduce the…

Posted a reply to Do not buy this plugin – I lost so many sales, on the site WordPress.org Forums:
Hi @sniperkill Ok well let me see if I can solve the issue for you.…

Posted a reply to Do not buy this plugin – I lost so many sales, on the site WordPress.org Forums:
Hi @sniperkill Sorry for your negative experience with the plugin and support. I see you…

Posted a reply to Shipping rates don’t match Canada Post, on the site WordPress.org Forums:
Hi @berushkova Thank you for reaching out. To start, can you provide the following. You…

Posted a reply to Everything you probably need is in premium, on the site WordPress.org Forums:
Hi @lonelywriter I'd be happy to work with you to figure out what the plugin…

Posted a reply to Good plugin; No support. Why pay?, on the site WordPress.org Forums:
You're right it is unacceptable to wait three weeks for support when you're running an…

Posted a reply to Can’t reach support, on the site WordPress.org Forums:
Good morning. Sorry about this. What email address are you sending from?

Posted a reply to Can’t reach support, on the site WordPress.org Forums:
Hi @reidwebagency and @tierusan Thanks for letting me know there was an issue. It should…

Posted a reply to Time Cart Expired, on the site WordPress.org Forums:
Hi @juanparis64 Not possible right now, but I could add a filter for you to…

Posted a reply to Doesnt work poor support, on the site WordPress.org Forums:
Hi @thegungrabber Obviously the ball got dropped on this, and I'm happy to issue a…

Posted a reply to Delete is not deleting carts, on the site WordPress.org Forums:
@preat can you send me an email to mike at smallfishanalytics dot com so I…

Posted a reply to Delete is not deleting carts, on the site WordPress.org Forums:
Hi @preat Ok. Sorry for the delay on this. I will make time this afternoon…

Posted a reply to Location not populating, on the site WordPress.org Forums:
This should be fixed. Please advise if you run into this issue again.

Posted a reply to Location not populating, on the site WordPress.org Forums:
@preat Just an update on this. I'm having an issue with the IP lookup API.…

Posted a reply to Delete is not deleting carts, on the site WordPress.org Forums:
Hi @preat Interesting. Let me do some testing on my side and get back to…

Posted a reply to Plugin doesn’t calculate pricing for oversized shipments, on the site WordPress.org Forums:
Hi @stacey10thst Sorry for the delay. I saw you bumped this thread earlier today. So…

Posted a reply to Plugin doesn’t calculate pricing for oversized shipments, on the site WordPress.org Forums:
Hi @stacey10thst Thanks for reaching out. Are you using the free or pro version of…

Posted a reply to compatibility with woocommerce Update to 5.2.0, on the site WordPress.org Forums:
Hi @dardeez200 nope, no issues. Will try to get a release out soon to declare…

Posted a reply to How to import plugin and existing plugin data from another site, on the site WordPress.org Forums:
@shivasirons sorry for the delay on reply. There is no easy way to move settings,…

Posted a reply to Plugin no longer working, on the site WordPress.org Forums:
Issue was resolved over email. Problem was no box was defined large enough for product.

Posted a reply to Pricing Accuracy, on the site WordPress.org Forums:
@vermit Sorry, I missed this last week and just catching up on support requests now.…

Posted a reply to Shipping methods not showing up, on the site WordPress.org Forums:
Hi @aashimavinayak03 Thanks for reaching out. It could be a few different things. Could you…

Posted a reply to Letter Rate/Snail Mail toggle, on the site WordPress.org Forums:
Hi @musiden7267 Thanks for reaching out. I received your email and will reply there.

Posted a reply to Error in the letter thickness, on the site WordPress.org Forums:
2.9.3 released which addresses this bug and also provides assurance on support of WooCommerce 4.9.…

Posted a reply to Error in the letter thickness, on the site WordPress.org Forums:
@gervaisc Thank you very much for the bug report as well as the review. I…

Posted a reply to Fatal error on activation (not checking for WooCommerce network activation), on the site WordPress.org Forums:
Fix released as 2.9.2 now. Thanks again for the bug report @pjohanneson!