WordPress.org

Posted a reply to Replace The File – File Name Adding Dashes, on the site WordPress.org Forums:
Hi Joe, Our developers finally got a chance to review this, and turns out that…

3 days ago

Posted a reply to Imagick is not picked up despite being installed, on the site WordPress.org Forums:
Hi Denis, Can you please install Query Monitor and check it there under Environment ->…

5 days ago

Posted a reply to Delete all .webp images from Uploads directory, on the site WordPress.org Forums:
Hi Amar, Unfortunately, for now it is not possible to delete the .webp images from…

6 days ago

Posted a reply to Replace Media Upload results in 500 Internal Server Error, on the site WordPress.org Forums:
Hi Aaron! The error is coming from the plugin VC_Modal_Popup, so I recommend you to…

1 week ago

Posted a reply to Must have plugin for speedy websites, on the site WordPress.org Forums:
Thanks for your review @ergoticpsilocineyeoftheabsolute!

1 week ago

Posted a reply to PNG shows up as white square, on the site WordPress.org Forums:
Hi otso, Looks like there was a bug in Chrome 93, but they just fixed…

1 week ago

Posted a reply to AVIF images not displaying, on the site WordPress.org Forums:
Thanks for the information, Rik. Could you please try to install Chrome version 91 or…

2 weeks ago

Posted a reply to Free version limited and account needed, on the site WordPress.org Forums:
Hi Paul, Thank you for your review, good or bad we appreciate any kind feedback.…

2 weeks ago

Posted a reply to PNG shows up as white square, on the site WordPress.org Forums:
@otso, Do you have by any chance Autoptimize installed?

2 weeks ago

Posted a reply to Generates loads of unnecessary images to waste your credit, on the site WordPress.org Forums:
Hi @dreamer534, Thanks for using ShortPixel, first of all. I am sorry you experienced this…

2 weeks ago

Posted a reply to Replaced but not displaying, on the site WordPress.org Forums:
Hi, @jerrystampfer! That sounds like a caching issue, but just to be sure, have you…

2 weeks ago

Posted a reply to Do I need to use this plugin with ShortPixel Image Optimizer?, on the site WordPress.org Forums:
Hi @ergoticpsilocineyeoftheabsolute, Can you please check these articles? I'm sure they will be very useful…

2 weeks ago

Posted a reply to AVIF images not displaying, on the site WordPress.org Forums:
Hi Rik, We've recently heard about some AVIF issues on Chrome 93. Just to confirm,…

2 weeks ago

Posted a reply to Plugin doesn’t shows the main “Thumbnails Images” resized, on the site WordPress.org Forums:
Hi @etelshop! I think there's been some confusion. The plugin re-generates the existing thumbnails based…

2 weeks ago

Posted a reply to Crashed website, on the site WordPress.org Forums:
Hi @karinaz, From what I read, we don't have so much information about the issue…

3 weeks ago

Posted a reply to Gallery Module in Divi, on the site WordPress.org Forums:
Hi @shinanqu, I see you purchased some credits a while ago, so I would like…

3 weeks ago

Posted a reply to How to Bulk Optimize the Entire Media Library, on the site WordPress.org Forums:
Hi @supertrooper2, I'm afraid I don't understand you :-(. Can you please send screenshots of…

3 weeks ago

Posted a reply to Replace The File – File Name Adding Dashes, on the site WordPress.org Forums:
Hi Joe, I just checked and this is still on the to-do list. Unfortunately, I…

3 weeks ago

Posted a reply to Will plugin be updated for WordPress 5.8?, on the site WordPress.org Forums:
Hi @extemporeaus, Yes, an update is in the works. Have a nice Sunday!

3 weeks ago

Posted a reply to Gallery Module in Divi, on the site WordPress.org Forums:
Hi @shinanqu, Can you show us please a live example of the issue? Thank you,

3 weeks ago

Posted a reply to Multiple Credits when using WPML?, on the site WordPress.org Forums:
Hi @lenaka, ShortPixel supports WPML, so you won't be charged double, don't worry :-) Have…

3 weeks ago

Posted a reply to How to Bulk Optimize the Entire Media Library, on the site WordPress.org Forums:
Hi @supertrooper2! You just need to go to the Media menu, where you will find…

3 weeks ago

Posted a reply to I get an error when I try to replace the file, on the site WordPress.org Forums:
Hi @jetsonic! Looks like this could be something your hosting provider can help you with.…

3 weeks ago

Posted a reply to Very Bad. Stay away from it! Crashing two of my websites with hidden issues, on the site WordPress.org Forums:
Hi Thomas, Thank you for your review. We are sorry to hear about your experience…

3 weeks ago

Posted a reply to Awesome Service – Easy to Use, on the site WordPress.org Forums:
Thank you @thevalleylist for your review!

4 weeks ago

Posted a reply to support helped me find the problems i had, on the site WordPress.org Forums:
Thank you for your review!

4 weeks ago

Posted a reply to Great results, great support!, on the site WordPress.org Forums:
Thank you Boris for your review!

4 weeks ago

Posted a reply to Buggy, Huge Waste of Time / Money, No Support, on the site WordPress.org Forums:
Hi @thisurbooi, I'm really sorry to hear about your experience. Even when the plugin seems…

1 month ago

Posted a reply to Uploaded Images Are Rotated 90 degrees, on the site WordPress.org Forums:
Hi flimm, The plugin has been designed to strip all metadata, and that's how the…

1 month ago

Posted a reply to Option to “Just replace the file” works perfectly for me, on the site WordPress.org Forums:
Thanks for your review @abitofmind, we are happy you are satisfied!

1 month ago

Posted a reply to Worked Great, Easiest thing ever, on the site WordPress.org Forums:
Thank you very much for your review @mynerdywebguy!

1 month ago

Posted a reply to Wastes money and credits by optimizing cache files, on the site WordPress.org Forums:
Hi @ajtaylorimages, It is the first time we hear about something like this. We have…

1 month ago

Posted a reply to Super Affordable and Great Support, on the site WordPress.org Forums:
Thank you @pinksharpii for your review!

1 month ago

Posted a reply to Wastes money and credits by optimizing cache files, on the site WordPress.org Forums:
Hi @ajtaylorimages, Thank you for your review, we are sorry to hear about your experience.…

1 month ago

Posted a reply to Can’t dismiss news on dashboard, on the site WordPress.org Forums:
Hi @bluerobot, Can you please confirm you have the latest version of Enable Media Replace?…

1 month ago

Posted a reply to No thumbnails i.c.w. WPML plugin, on the site WordPress.org Forums:
Hi @timmiieehh, Enable Media Replace is not compatible with WPML yet, although we are working…

1 month ago

Posted a reply to Date Options: Please explain in description/FAQ + Impact on browser caching, on the site WordPress.org Forums:
Sure, @abitofmind, we forwarded the feature request to our team as well. We will internally…

1 month ago

Posted a reply to Brilliant, on the site WordPress.org Forums:
Thank you for your review, @bobbrown99!

1 month ago

Posted a reply to Date Options: Please explain in description/FAQ + Impact on browser caching, on the site WordPress.org Forums:
Hi @abitofmind, The date options affect only the database, to be more specific the date…

1 month ago

Posted a reply to Plugin runs but doesn’t actually create thumbnails, on the site WordPress.org Forums:
Hi @mcarner5, In order to better assist you, we would appreciate if you could send…

1 month ago

Posted a reply to Question: are images with errors re-attempted?, on the site WordPress.org Forums:
Hi @oncecoupled, You will need to completely re-run the regeneration. Please notice that you can…

1 month ago

Posted a reply to Request: shift-select image sizes, on the site WordPress.org Forums:
Hi @oncecoupled, Thank you for your feedback! :-) We'd love to see that feature in…

1 month ago

Posted a reply to Resize WEBP, on the site WordPress.org Forums:
Hi @almendron, We will check if that can be added and update you if we…

1 month ago

Posted a reply to Great support, on the site WordPress.org Forums:
Thank you, Carlos, for your review!

1 month ago

Posted a reply to Bad Gateway 504 with Oxygen Builder, on the site WordPress.org Forums:
Hi Daniel! 5XX errors are server-related and we don't have so much information about them.…

1 month ago

Posted a reply to Error uploading new file, on the site WordPress.org Forums:
Hi @mmhowey, That sounds like an issue with your hosting provider (HTTP errors). Could you…

1 month ago

Posted a reply to Broken links conflict with Elementor, on the site WordPress.org Forums:
Thank you, Bertil. I see that you have purchased some credits. Because of this, could…

1 month ago

Posted a reply to Images in azure blob storage, on the site WordPress.org Forums:
Hi @aravind21, ShortPixel can optimize your images if they are hosted in the same location…

1 month ago

Posted a reply to Replace a file with the same name, on the site WordPress.org Forums:
Thank you!

1 month ago