WordPress.org

Posted a reply to Short Pixel Adaptive images from cdn stopped showing, on the site WordPress.org Forums:
It definitely did not happen because a domain wasn't associated to your account :-) There…

2 days ago

Posted a reply to Phoenix Media Rename issue, on the site WordPress.org Forums:
We do pay attention, crzyhrse. Like I said, we tried to reproduce the issue: Installed…

2 days ago

Posted a reply to Enable re-sizing, on the site WordPress.org Forums:
Hi @peterbudzak, I think that's something to do with the camera and the metadata inserted…

3 days ago

Posted a reply to User role control, on the site WordPress.org Forums:
Hi @anchises, Thanks for your message; we will internally discuss if and how to implement…

3 days ago

Posted a reply to Short Pixel Adaptive images from cdn stopped showing, on the site WordPress.org Forums:
Hi @fourwhitesocks, The issue happened for all accounts, regardless of being free or not. I…

3 days ago

Posted a reply to Fehler bei Bilder hochzuladen und optimieren, on the site WordPress.org Forums:
Hi @wosi34, ShortPixel Image Optimizer will only work on publicly accessible websites. If your website…

3 days ago

Posted a reply to Phoenix Media Rename issue, on the site WordPress.org Forums:
Hi, @crzyhrse, From our side we can't reproduce the issue; everything seems to be working…

3 days ago

Posted a reply to Phoenix Media Rename issue, on the site WordPress.org Forums:
Hi, @crzyhrse, Thank you for letting us know. We will check the status of this.…

3 days ago

Posted a reply to Not replacing images in Gutenberg / WordPress core image block, on the site WordPress.org Forums:
Hi @davidwebca, You are totally right, Soil is the issue here. Feel free to go…

4 days ago

Posted a reply to Overwriting wp?, on the site WordPress.org Forums:
Hi, @jellev, Our plugin is not related to the media settings. One thing is what…

4 days ago

Posted a reply to Short Pixel Adaptive images from cdn stopped showing, on the site WordPress.org Forums:
Hi, @fourwhitesocks, We had a temporary issue yesterday, but it was solved in 15 minutes…

4 days ago

Posted a reply to Ờ Mây Zing Gút Chốp, on the site WordPress.org Forums:
Thank you for the review!

4 days ago

Posted a reply to 在中国稍微有点水土不服。, on the site WordPress.org Forums:
Thank you for your review!

4 days ago

Posted a reply to Not replacing images in Gutenberg / WordPress core image block, on the site WordPress.org Forums:
Hi, @davidwebca, On our tests it all worked well. Could you please Make sure you…

6 days ago

Posted a reply to Serious issues with compressed images, on the site WordPress.org Forums:
Hi @jimipol, Could you please have a look at the following article? I believe it…

6 days ago

Posted a reply to Way to expensive, for a minimum compression., on the site WordPress.org Forums:
Hi, @ooshenooo, As my colleagues from the support team explained to you, a credit is…

6 days ago

Posted a reply to no progressive jpg, on the site WordPress.org Forums:
Hi, @notsofar, ShortPixel will automatically generate "progressive" (interlaced) or "normal" images depending on which version…

1 week ago

Posted a reply to How to replace the comments section with WP native, on the site WordPress.org Forums:
Hi, @creativethemeshq, Thank you for that, I didn't know it existed :) However, for certain…

1 week ago

Posted a reply to Images will not optimize on upload, on the site WordPress.org Forums:
Hi, Lanx! That message is not related to ShortPixel. It's because of the hosting resources…

1 week ago

Posted a reply to Hotlink Protection access restrictions error, on the site WordPress.org Forums:
Hi, klatch! Unfortunately, there is nothing we can do from our side. Our servers need…

2 weeks ago

Posted a reply to Fatal error just after starting, on the site WordPress.org Forums:
Hi, @daniantong! Unfortunately, the log doesn't say much :-( Perhaps there is some fatal error…

2 weeks ago

Posted a reply to 404 error, on the site WordPress.org Forums:
Good to know it got resolved then :-)

2 weeks ago

Posted a reply to Woocommerce variation images not displayed when ShortPixel AI is activated, on the site WordPress.org Forums:
@marpessa1, could you please open a new thread with your issue with all the necessary…

2 weeks ago

Posted a reply to WordPress thumbnail functions, on the site WordPress.org Forums:
Hi there! I am not sure I understand your question, because ShortPixel Image Optimizer does…

2 weeks ago

Posted a reply to Error message though it is the same file type, on the site WordPress.org Forums:
Hi, HabD, We actually checked this months ago and determined that there can be an…

2 weeks ago

Posted a reply to 404 error, on the site WordPress.org Forums:
Hi there, Could you please take a look at this article? https://help.shortpixel.com/article/158-in-enable-media-replace-the-image-isnt-replaced-why Cheers!

2 weeks ago

Posted a reply to ShortPixel doesn’t convert images in articles to WebP, on the site WordPress.org Forums:
Hi @raskdetreve, Since you purchased some credits, could you please contact us here so we…

2 weeks ago

Posted a reply to Error message though it is the same file type, on the site WordPress.org Forums:
Hi, @habd, If you are sure both of the files are the same filetype, then…

2 weeks ago

Posted a reply to Woocommerce variation images not displayed when ShortPixel AI is activated, on the site WordPress.org Forums:
Hi, @marpessa1, This issue was solved in version 2.1.1 of our plugin. Make sure to…

2 weeks ago

Posted a reply to Fatal error just after starting, on the site WordPress.org Forums:
Hi there, Please notice that you should not add those lines at the very end…

3 weeks ago

Posted a reply to Using only cdn without all the other features., on the site WordPress.org Forums:
Hi, @snippet24, You can always use the plugin with the Lossless optimization method. This way,…

3 weeks ago

Posted a reply to Clean Mean Optimization Machine!!, on the site WordPress.org Forums:
Thank you for your review and your feedback!

3 weeks ago

Posted a reply to Excellent Plugin!, on the site WordPress.org Forums:
You are welcome, @reddmens! And thank you for the review!

3 weeks ago

Posted a reply to Fatal error just after starting, on the site WordPress.org Forums:
Hi, @daniantong, Got it. Could you please do the following? Add the following lines to…

3 weeks ago

Posted a reply to Number of queries, on the site WordPress.org Forums:
Hi, David! No need to worry, have a look at this article, please :-) https://help.shortpixel.com/article/101-why-does-shortpixel-make-a-lot-of-mysql-queries-should-i-worry…

3 weeks ago

Posted a reply to Can’t bulk regenerate at all —, on the site WordPress.org Forums:
Hi @mpmchugh, Can you please try to deactivate all plugins (except ours) and try again?…

3 weeks ago

Posted a reply to Redirect to original image, on the site WordPress.org Forums:
Good to know it works now :-) Happy Holidays!

3 weeks ago

Posted a reply to Not working?, on the site WordPress.org Forums:
Hi, @izvirnik! Could you please have a look at this article? It should help you…

3 weeks ago

Posted a reply to Fatal error just after starting, on the site WordPress.org Forums:
Hi @daniantong, Can you please try to deactivate all plugins (except ours) and try again?…

3 weeks ago

Posted a reply to Redirect to original image, on the site WordPress.org Forums:
Hi, @fnord7! Redirections are very common. Could you please have a look at the following…

3 weeks ago

Posted a reply to Not happy with quality of optimized images, on the site WordPress.org Forums:
Hi @justsimplymom, First of all, thank you for your feedback. Picture quality issues are very…

3 weeks ago

Posted a reply to Doesn’t work with Elementor, on the site WordPress.org Forums:
Hi @pmwordpress1, First of all, thank you for your feedback. ShortPixel Image Optimizer only replaces…

3 weeks ago

Posted a reply to Excellent image optimization, on the site WordPress.org Forums:
Thank you, @mickeey!

4 weeks ago

Posted a reply to Redirect to original image, on the site WordPress.org Forums:
Hi, @fnord7! Could you please open a new thread on the support forums of ShortPixel…

4 weeks ago

Posted a reply to Perfect Service – Outstanding Support, on the site WordPress.org Forums:
Thank you, @nobelfutter, for your review! We really appreciate it!

4 weeks ago

Posted a reply to Favourite Image Optimiser, on the site WordPress.org Forums:
Thank you, @protondrop, for your review! We really appreciate it!

4 weeks ago

Posted a reply to Orphan WEBP Files on Removal, on the site WordPress.org Forums:
Got it, thank you, Eusebiu! I'll forward this as well to our developers and we'll…

1 month ago

Posted a reply to No “Regenerate Thumbnails” appearing in the Bulk actions menu, on the site WordPress.org Forums:
Hi @mpmchugh, Thank you for your suggestion, I'll pass it to our developers :-) Regarding…

1 month ago

Posted a reply to Best optimize plugin – quick answers, on the site WordPress.org Forums:
Thank you, Daniel!

1 month ago