Profiles

Posted a reply to Migrating from Rich Reviews to Starfish Reviews, on the site WordPress.org Forums:
Cenay, I have determined the current issue (once the original problem of the shortcodes not…

Posted a reply to Migrating from Rich Reviews to Starfish Reviews, on the site WordPress.org Forums:
Please respond to your original email sent to help@starfish.reviews as that is our official support…

Posted a reply to Migrating from Rich Reviews to Starfish Reviews, on the site WordPress.org Forums:
Thank you, @cenay, for this additional information. Two things: There definitely appears to be some…

Posted a reply to Plugin don’t work, on the site WordPress.org Forums:
@craft37, thank you for this information. I will work on getting my environment setup with…

Posted a reply to Great plugin, on the site WordPress.org Forums:
Thank you, @mps1, we appreciate you taking the time to rate the plugin and provide…

Posted a reply to Plugin don’t work, on the site WordPress.org Forums:
@craft37, I am sorry you are experiencing trouble using the new testimonial shortcodes. Can you…

Posted a reply to Migrating from Rich Reviews to Starfish Reviews, on the site WordPress.org Forums:
@cenay, first off please use our official support channel at help@starfish.reviews - there will be…

Posted a reply to Help Docs not publically available, on the site WordPress.org Forums:
@cenay, thank you for letting us know. I have updated the link you referenced with…

Posted a reply to Badly behaved plugin, on the site WordPress.org Forums:
@aheadair, I am sorry to hear you had some bad experiences with our plugin. This…

Posted a reply to ERROR: Failed to migration Database Schema, on the site WordPress.org Forums:
@eddiecarter, Can you please confirm what version you are using? Can you please confirm that…

Posted a reply to Can we add multiple google business profiles in the Profiles section?, on the site WordPress.org Forums:
Hello @mihirdave97, thank you for reaching out. If you are on the free version then…

Posted a reply to Says 3 reviews approved, when only 1 was…, on the site WordPress.org Forums:
@cenay, sounds like you are frustrated, I can understand, we do our best to donate…

Posted a reply to Plugin not working in PHP 8, on the site WordPress.org Forums:
Thank you for raising this issue, we have just released a new version (3.0.36) that…

Posted a reply to Says 3 reviews approved, when only 1 was…, on the site WordPress.org Forums:
I am sorry you are experiencing this issue, however, we are no longer resolving issues…

Posted a reply to Plugin doesnt activate, on the site WordPress.org Forums:
@shineonagency, thank you for raising this issue. We have not fully moved towards PHP8 just…

Posted a reply to Ratings field not displaying, on the site WordPress.org Forums:
@deloff and @william314901 We are sorry for the delay. This issue has been resolved. Can…

Posted a reply to Form resubmits on reload, on the site WordPress.org Forums:
@dujames88, unfortunately, we will not be fixing this particular issue right now. We are currently…

Posted a reply to Fatal Error ON Activation, on the site WordPress.org Forums:
@shaadakhan, are you running PHP 8+ where Rich Reviews is installed? If so, Rich Reviews…

Posted a reply to Thumbs up / down image off center, on the site WordPress.org Forums:
@christyhuisenga, thank you for contacting us. It sounds like you are having some potential CSS…

Posted a reply to Plugin could not be activated because it triggered a fatal error., on the site WordPress.org Forums:
@rick0007 the issue has been identified and a fix is being prepared for release. Thanks…

Posted a reply to Plugin could not be activated because it triggered a fatal error., on the site WordPress.org Forums:
Thank you, @rick0007, we are looking into this now.

Posted a reply to One Last Support on this Page, on the site WordPress.org Forums:
@dmpilotwings, this indeed sounds like a unique issue to your environment. In order to assist…

Posted a reply to Turn off or remove link to post in frontend, on the site WordPress.org Forums:
Andrew, You can find the code in question in the following location /shortcodes/rr-show.php; line 187;…

Posted a reply to PLUGIN SUPPORT, on the site WordPress.org Forums:
Thank you, @dmpilotwings, for letting us know - the redirect is broken, please use the…

Posted a reply to Turn off or remove link to post in frontend, on the site WordPress.org Forums:
Andrew, You have a good point there - we will take that into consideration when…

Posted a reply to Where is the “successful/submitted page edited?, on the site WordPress.org Forums:
@dmpilotwings, the ability to change this message within the plugin's options is not available currently.…

Posted a reply to Turn off or remove link to post in frontend, on the site WordPress.org Forums:
@awilson3rd, the issue has been identified and a fix is being released shortly. Also, keep…

Posted a reply to Turn off or remove link to post in frontend, on the site WordPress.org Forums:
Thank you @awilson3rd, I am investigating the issue of why the "include post titles" option…

Posted a reply to Transfer reviews to new website, on the site WordPress.org Forums:
Mick, That's great, thank you for confirming. You should be able to use your current…

Posted a reply to Not Receiving Reviews in my admin panel., on the site WordPress.org Forums:
@admin0989, what version of the plugin are you running? Please be sure the latest version…

Posted a reply to Code on rich review widget, on the site WordPress.org Forums:
@hawky56, I have resolved this issue and a new version (1.9.10) is being released now.…

Posted a reply to Where’s the database?, on the site WordPress.org Forums:
Please see a response to your other message: https://wordpress.org/support/topic/transfer-reviews-to-new-website/

Posted a reply to Transfer reviews to new website, on the site WordPress.org Forums:
Hello @micksim, you will find the Rich Reviews content in the following table "wp_richreviews" (the…

Posted a reply to Errors after the last update, on the site WordPress.org Forums:
@alica37 , this issue has been resolved. Thank you!

Posted a reply to Can’t delete summitted reviews in admin area!, on the site WordPress.org Forums:
@mr-bass, this issue has been resolved. Thank you!

Posted a reply to Scrolling Snippet, on the site WordPress.org Forums:
@mad2kx, this will be available once we migrate Rich Reviews into Starfish Reviews. No new…

Posted a reply to Errors after the last update, on the site WordPress.org Forums:
@alica37, thank you - yes we have confirmed an issue with approving reviews. I am…

Posted a reply to Can’t delete summitted reviews in admin area!, on the site WordPress.org Forums:
@mr-bass, I have confirmed the same behavior myself and will be working on a resolution.

Posted a reply to There is no star system, on the site WordPress.org Forums:
@fepromo, we are sorry for not meeting your expectations. Just to help clarify, Starfish Reviews…

Posted a reply to array error after update, on the site WordPress.org Forums:
@alica37, sounds like you are experiencing some issues with the Rich Reviews plugin. Can you…

Posted a reply to Translation, on the site WordPress.org Forums:
@laetitialuciani, thank you for the message. Unfortunately, we have not updated the translation POT file…

Posted a reply to Can’t delete summitted reviews in admin area!, on the site WordPress.org Forums:
Thank you @mr-bass. We appreciate the heads. I will check this out and get a…