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Posted a reply to Message Validation Failed, on the site WordPress.org Forums:
If you don't get anywhere with them I will try to get you a contact…

23 hours ago

Posted a reply to Settings Won’t Save, on the site WordPress.org Forums:
We can only support WooCommerce 3.0 and upwards.

1 day ago

Posted a reply to since newest update label printing size is wrong, on the site WordPress.org Forums:
Great, sorry for the hassle.

1 day ago

Posted a reply to Message Validation Failed, on the site WordPress.org Forums:
The new version has a new DHL eCommerce integration, the old one has been retired.…

1 day ago

Posted a reply to Add space under tracking number in email, on the site WordPress.org Forums:
Sure, we will review this and add to the next release.

1 day ago

Posted a reply to since newest update label printing size is wrong, on the site WordPress.org Forums:
If you go to WooCommerce > Settings > Shipping > DHL Paket, scroll down and…

5 days ago

Posted a reply to since newest update label printing size is wrong, on the site WordPress.org Forums:
There is a new format setting, can you double check what value that has and…

5 days ago

Posted a reply to Message Validation Failed, on the site WordPress.org Forums:
Which country is your webshop based in?

5 days ago

Posted a reply to Hide Mail Notification Checkbox, on the site WordPress.org Forums:
In version 2.1.0 there is a WordPress filter called "pr_shipping_dhl_email_notification_position" that controls the position of…

6 days ago

Posted a reply to Please enter a valid shipment date., on the site WordPress.org Forums:
This issue should be fixed in version 2.1.0, please test and let us know.

6 days ago

Posted a reply to Custom text for tracking nr also appears if shipping is not by dhl, on the site WordPress.org Forums:
This should be fixed in version 2.1, please test and confirm.

6 days ago

Posted a reply to Not Supported For USA, on the site WordPress.org Forums:
The plugin does not support US currently, however a new version with support for DHL…

6 days ago

Posted a reply to Invalid Date?, on the site WordPress.org Forums:
This should be fixed in version 2.1, please test and confirm.

6 days ago

Posted a reply to Change Reference, on the site WordPress.org Forums:
There is no option to change the reference printed on the label at the moment,…

6 days ago

Posted a reply to Track trace in email, on the site WordPress.org Forums:
There is no shortcode at the moment, we will consider adding one. In the meantime…

6 days ago

Posted a reply to How to get two shipping labels?, on the site WordPress.org Forums:
Which country is your webshop based in?

6 days ago

Posted a reply to The DHL plugin is not supported in your store’s “Base Location”, on the site WordPress.org Forums:
You can review the changelog here - https://wordpress.org/plugins/dhl-for-woocommerce/#developers, otherwise you will be prompted in the…

6 days ago

Posted a reply to Warenpost, on the site WordPress.org Forums:
You can review the changelog here - https://wordpress.org/plugins/dhl-for-woocommerce/#developers, otherwise you will be prompted in the…

6 days ago

Posted a reply to Warenpost, on the site WordPress.org Forums:
Version 2.1.0 now includes "Warenpost", please test and confirm everything works as expected.

6 days ago

Posted a reply to Label is created – cant be downloaded, on the site WordPress.org Forums:
@f03rb Please email us at "dhlsupport [at] progressusmarketing.com” so we can review the issue together.

6 days ago

Posted a reply to Settings Won’t Save, on the site WordPress.org Forums:
This is likely due to the old version of WooCommerce you have, would you be…

6 days ago

Posted a reply to The DHL plugin is not supported in your store’s “Base Location”, on the site WordPress.org Forums:
We should be releasing a DHL eCommerce integration which supports the US within the next…

1 week ago

Posted a reply to DHL plugin is not supported in your store’s “Base Location”, on the site WordPress.org Forums:
We are releasing a version that integrates with DHL eCommerce, that will support Canada.

2 weeks ago

Posted a reply to Does the plugin support shipping zones?, on the site WordPress.org Forums:
The plugin does not return DHL product rates at the moment, it only creates labels.

2 weeks ago

Posted a reply to How to get two shipping labels?, on the site WordPress.org Forums:
Are these labels different; the parcel label and DHL courier copy?

2 weeks ago

Posted a reply to Warenpost, on the site WordPress.org Forums:
Yes, there will be an update for this in July.

2 weeks ago

Posted a reply to Bulk Edit – Country of Manufacture and HS Code, on the site WordPress.org Forums:
We will consider this for future versions.

2 weeks ago

Posted a reply to Could not create label – Invalid GKP username and/or password., on the site WordPress.org Forums:
Can you try reaching out to your DHL representative directly, this is typically an issue…

2 weeks ago

Posted a reply to Custom text for tracking nr also appears if shipping is not by dhl, on the site WordPress.org Forums:
Understood. This should be fixed in the next version we are release beginning of next…

2 weeks ago

Posted a reply to Custom text for tracking nr also appears if shipping is not by dhl, on the site WordPress.org Forums:
What text gets sent in the completed email if pickup is selected?

2 weeks ago

Posted a reply to Plugin does not pass customer email address to DHL, on the site WordPress.org Forums:
Currently this is not the case. We will have to discuss this internally to confirm…

3 weeks ago

Posted a reply to Plugin does not pass customer email address to DHL, on the site WordPress.org Forums:
Actually, if you remove the email then DHL does not have the customer's email info…

3 weeks ago

Posted a reply to Plugin does not pass customer email address to DHL, on the site WordPress.org Forums:
If you want to remove those fields then yes. The “email notification” setting is for…

3 weeks ago

Posted a reply to Change Reference, on the site WordPress.org Forums:
Is this to display a logo or details from the Business Customer Portal? If so,…

3 weeks ago

Posted a reply to Invalid Date?, on the site WordPress.org Forums:
Are you saying that the date passed is 15.06.2020 22:40:32 even though it should be…

3 weeks ago

Posted a reply to Custom text for tracking nr also appears if shipping is not by dhl, on the site WordPress.org Forums:
@kersavond I am not sure I understand the issue, can you try to explain again?…

3 weeks ago

Posted a reply to Error 500, on the site WordPress.org Forums:
This error should now be fixed, let us know otherwise.

4 weeks ago

Posted a reply to Error 500, on the site WordPress.org Forums:
Did you update the DHL plugin today?

4 weeks ago

Posted a reply to Packaging weight per Shipping class, on the site WordPress.org Forums:
I am happy to hear that.

4 weeks ago

Posted a reply to “DHL Locations cannot be used” error when using Paypal Checkout, on the site WordPress.org Forums:
Can we continue this conversation via email, please contact me at "dhlsupport [at] progressusmarketing.com” so…

4 weeks ago

Posted a reply to Packaging weight per Shipping class, on the site WordPress.org Forums:
Yes, you can use the hook "pr_shipping_dhl_order_weight" to modify the calculated weight for the package…

4 weeks ago

Posted a reply to “DHL Locations cannot be used” error when using Paypal Checkout, on the site WordPress.org Forums:
Are you saying that even if one of the drop-off locations is NOT selected, the…

4 weeks ago

Posted a reply to Could not create label – Invalid GKP username and/or password., on the site WordPress.org Forums:
Can you try reaching out to your DHL representative directly to ask if anything has…

1 month ago

Posted a reply to Shipping costs not showing, on the site WordPress.org Forums:
Which country is your webshop based in?

1 month ago

Posted a reply to Could not create label – Invalid GKP username and/or password., on the site WordPress.org Forums:
Can you confirm what country your webshop is in?

1 month ago

Posted a reply to After Update to 1.7.0: Cannot convert string “true” to a double, on the site WordPress.org Forums:
Can we continue this conversation via email, please contact me at "dhlsupport [at] progressusmarketing.com” so…

1 month ago

Posted a reply to After Update to 1.7.0: Cannot convert string “true” to a double, on the site WordPress.org Forums:
Is your store based in Germany? Can you send a screenshot link of this error?

1 month ago