Posted a reply to Custom Declaration (CN23) – Description of Content, on the site WordPress.org Forums:
We can consider this for future versions on the plugin.

8 hours ago

Posted a reply to Mutiple package shipment labels stopped working, on the site WordPress.org Forums:
I am glad the test went well and it is working with PHP8. We hope…

10 hours ago

Posted a reply to Auto-Create Label on multiple statuses, on the site WordPress.org Forums:
We will review this further and consider adding to future versions.

10 hours ago

Posted a reply to Custom Declaration (CN23) – Description of Content, on the site WordPress.org Forums:
You can modify the "country of origin" and "hs tariff number" under each product here…

10 hours ago

Posted a reply to How to print Label for Päckchen XS EU/World?, on the site WordPress.org Forums:
Is this a business product that is supported by DHL?

10 hours ago

Posted a reply to Why are my Shipping rates being rounded?, on the site WordPress.org Forums:
Great to hear it!

10 hours ago

Posted a reply to WC Order-Page: Double postcode field!, on the site WordPress.org Forums:
I see. Do you have a screenshot so we can confirm the translation with someone…

10 hours ago

Posted a reply to WC Order-Page: Double postcode field!, on the site WordPress.org Forums:
But it is not actually a post-code, it is a "post number" that is required…

6 days ago

Posted a reply to Location Finder Sercurity Violation, on the site WordPress.org Forums:
We are aware of this issue and we are working to fix it. For the…

6 days ago

Posted a reply to Mutiple package shipment labels stopped working, on the site WordPress.org Forums:
If you are open to testing the new fix please contact me at "dhlsupport [at]…

1 week ago

Posted a reply to Mutiple package shipment labels stopped working, on the site WordPress.org Forums:
You must have recently updated to PHP 8.0, as the PDF merger is not compatible…

1 week ago

Posted a reply to WC Order-Page: Double postcode field!, on the site WordPress.org Forums:
This field is used for the DHL drop-off postnumber. Is there an issue with this?

1 week ago

Posted a reply to Error when creating DHL labels, on the site WordPress.org Forums:
Can we continue this conversation via email, please contact me at "dhlsupport [at] progressusmarketing.com” so…

1 week ago

Posted a reply to Error after activating the plugin, on the site WordPress.org Forums:
As discussed via email, it was the https://wordpress.org/plugins/wc-cash-on-pickup/ plugin that was causing the issues. It…

1 week ago

Posted a reply to Too much problems, on the site WordPress.org Forums:
@rbendit as discussed via email, it was the https://wordpress.org/plugins/wc-cash-on-pickup/ plugin that was causing the issues.…

1 week ago

Posted a reply to Error when creating DHL labels, on the site WordPress.org Forums:
So if you disable the DHL for WooCommerce plugin then you can search orders but…

1 week ago

Posted a reply to Error when creating DHL labels, on the site WordPress.org Forums:
Would you mind sending a screenshot of the error?

1 week ago

Posted a reply to I cannot create a label, on the site WordPress.org Forums:
Apologies for the delayed response, you can find it in “WooCommerce -> Status -> Logs”…

1 week ago

Posted a reply to AWS generation failure, on the site WordPress.org Forums:
Apologies for the late reply, are you still having this issue?

1 week ago

Posted a reply to Automatically created/sent labels, on the site WordPress.org Forums:
Which country is your shop based in?

1 week ago

Posted a reply to Label Size update, on the site WordPress.org Forums:
@silentjma these new formats have been added to the plugin in version 2.7.6. Please test…

1 week ago

Posted a reply to Why are my Shipping rates being rounded?, on the site WordPress.org Forums:
Are you saying that the shipping rates on the frontend are being rounded? Have you…

1 week ago

Posted a reply to Mutiple package shipment labels stopped working, on the site WordPress.org Forums:
Which version of PHP are you on?

1 week ago

Posted a reply to Error when creating DHL labels, on the site WordPress.org Forums:
This should not be related to the plugin but rather the DHL server, so please…

1 week ago

Posted a reply to Error creating label (Address line 2, Germany), on the site WordPress.org Forums:
You should be able to use the address 2 field as you described it, which…

2 weeks ago

Posted a reply to Too much problems, on the site WordPress.org Forums:
@rbendit we apologies that you are experiencing issues with the plugin but we do need…

2 weeks ago

Posted a reply to Error after activating the plugin, on the site WordPress.org Forums:
Can we continue this conversation via email, please contact me at "dhlsupport [at] progressusmarketing.com” so…

2 weeks ago

Posted a reply to Error after activating the plugin, on the site WordPress.org Forums:
I am glad to hear that, do you have details on what the fix was?

2 weeks ago

Posted a reply to Packstation: Post number sometimes displayed in Surname or Company field, on the site WordPress.org Forums:
There are two types of drop-off points, either “Packstation” or a “Branch/Postfiliale”, the former requires…

2 weeks ago

Posted a reply to Error creating label (Address line 2, Germany), on the site WordPress.org Forums:
Can we continue this conversation via email, please contact me at "dhlsupport [at] progressusmarketing.com” so…

2 weeks ago

Posted a reply to Error creating label (Address line 2, Germany), on the site WordPress.org Forums:
What is the error you are receiving and can you give an example of what…

2 weeks ago

Posted a reply to Custom Declaration (CN23) – Description of Content, on the site WordPress.org Forums:
@psorn apologies for the delayed response. This would have to be done programmatically using the…

2 weeks ago

Posted a reply to Troubles on Checkout page with DHL plugin activated, on the site WordPress.org Forums:
@jan2571112 can you please update to version 2.7.6 and confirm if this issue still occurs?

2 weeks ago

Posted a reply to How to print Label for Päckchen XS EU/World?, on the site WordPress.org Forums:
I do not believe this is supported.

2 weeks ago

Posted a reply to The DHL plugin is not supported in your store’s “Base Location” (USA), on the site WordPress.org Forums:
Unfortunately, this plugin is not supported in the U.S.A.

3 weeks ago

Posted a reply to Auto-Create Label on multiple statuses, on the site WordPress.org Forums:
This is not currently possible, but we can consider adding it for future releases.

3 weeks ago

Posted a reply to How to add Tracking Number on Customer’s Completed Order, on the site WordPress.org Forums:
Yes, you can use the placeholder {pr_dhl_tracking_note} for adding the tracking note in any email.

3 weeks ago

Posted a reply to Automatically Update Order Status Upon Creating DHL Label, on the site WordPress.org Forums:
See the documentation https://github.com/shadimanna/dhl-logistic-services-for-woocommerce/wiki/Documentation#settings point 25. The order status can be modified to "Completed" once…

3 weeks ago

Posted a reply to Could not create label – Das angegebene Produkt ist nicht bekannt., on the site WordPress.org Forums:
Have you reached out to DHL support directly to ask if additional settings need to…

3 weeks ago

Posted a reply to Packstation: Post number sometimes displayed in Surname or Company field, on the site WordPress.org Forums:
It is possible to skip the postnummber is mandatory for "Packstation" but not "Branch", maybe…

3 weeks ago

Posted a reply to DHL Parcel Iberia (Portugal & Spain), on the site WordPress.org Forums:
The plugin only works with Service Points within Germany.

1 month ago

Posted a reply to [DHL Parcel] T&T code not in order notes, on the site WordPress.org Forums:
Did you read this post and reach out https://wordpress.org/support/topic/attention-dhl-parcel-nl-be-lu-question-please-read-this-first/

1 month ago

Posted a reply to Label Size update, on the site WordPress.org Forums:
We will add these soon.

1 month ago

Posted a reply to Label Size 103 x 150 mm does not work., on the site WordPress.org Forums:
This format have not been added yet to the plugin, but will be added soon.

1 month ago

Posted a reply to DHL Delivery Day picked and paid but not visible in the order, on the site WordPress.org Forums:
I would recommend reaching out to the customers for now as I cannot think of…

1 month ago

Posted a reply to DHL Delivery Day picked and paid but not visible in the order, on the site WordPress.org Forums:
That makes sense. Did you update the plugin recently or add any other plugins to…

1 month ago

Posted a reply to DHL Delivery Day picked and paid but not visible in the order, on the site WordPress.org Forums:
But is it possible that the customer did not select a delivery day? How are…

1 month ago

Posted a reply to Could not Create Label – Login failed, on the site WordPress.org Forums:
There is nothing I can do on my end, please confirm with DHL support directly.

1 month ago

Posted a reply to DHL Delivery Day picked and paid but not visible in the order, on the site WordPress.org Forums:
Can you confirm you are referring to this feature https://github.com/shadimanna/dhl-logistic-services-for-woocommerce/wiki/Documentation#preferred-services. If so, you should see…

1 month ago