Profiles

Posted a reply to Unknown Orders coming through again, on the site WordPress.org Forums:
Hello @emgraphics, We need to analyze the requests first. Please, mark records in your Anti-Spam…

Posted a reply to Legit User Getting “blacklisted by Clean Talk”, on the site WordPress.org Forums:
Thank you for your feedback about the VPN issue.

Posted a reply to Email encoder: Can’t split string, backtrace: no PHP error, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Does your plugin support DDOS Proctection, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to I cannot mark some suspicious contacts as spam, on the site WordPress.org Forums:
I see the ticket #51402. Further communication happens there.

Posted a reply to Error on Web site, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Getting regular forms marked as spam, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Aweber block, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Wrongly marked as spam, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Fatal error on Anti-Spam by CleanTalk plugin, on the site WordPress.org Forums:
I see that the private ticket #51355 is resolved now, so I’m marking this topic…

Posted a reply to Forms being marked as spam, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Cannot log in even with whitelisted IP, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Legit User Getting “blacklisted by Clean Talk”, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Scanner Launch Schedule Error, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Scheduled scanner launch, on the site WordPress.org Forums:
We haven’t received your reply in a few days, so I’m going to mark this…

Posted a reply to Upgrade Plugin, on the site WordPress.org Forums:
Hello @gsvdigital, By the WordPress catalog rules, this Support Forum is for plugins only, not…

Posted a reply to Renew does not work, on the site WordPress.org Forums:
Hello @grulloreale, By the WordPress catalog rules, this Support Forum is for plugins only, not…

Posted a reply to Contact Form Spinning, on the site WordPress.org Forums:
We also received your private ticket #51486.

Posted a reply to Contact Form Spinning, on the site WordPress.org Forums:
Hello @samsha512, I just tested the form you provided and everything went well. My first…

Posted a reply to Extra package, on the site WordPress.org Forums:
Hello @maced0507, By the WordPress catalog rules, this Support Forum is for plugins only, not…

Posted a reply to License Key Invalid Despite Successful Cloud Sync, on the site WordPress.org Forums:
We see your ticket #51453 and we will reply to you there.

Posted a reply to Feature Request, on the site WordPress.org Forums:
Hello @waynea330, We will discuss your request and write back to you in the upcoming…

Posted a reply to Google Authenticator, on the site WordPress.org Forums:
You can change the method of authentication from codes by emails to codes by a…

Posted a reply to Compatibility Issue with Payment Plugins for Stripe WooCommerce, on the site WordPress.org Forums:
We see your ticket #51429. Let's continue our communication in it.

Posted a reply to Compatibility Issue with Payment Plugins for Stripe WooCommerce, on the site WordPress.org Forums:
Hello @holafreak, We need to know your CleanTalk profile to analyze your website requests. Please,…

Posted a reply to License Key Invalid Despite Successful Cloud Sync, on the site WordPress.org Forums:
Hello @baldusmarketing, We need to check what Access Keys are being used exactly. Please, create…

Posted a reply to Fatal error on Anti-Spam by CleanTalk plugin, on the site WordPress.org Forums:
Hello @anapymes, We need more details of the issue. Could you send us your webserver…

Posted a reply to Block certain hosting providers and proxy services, on the site WordPress.org Forums:
You are welcome! If you don't mind, please leave your review of your experience using…

Posted a reply to Block certain hosting providers and proxy services, on the site WordPress.org Forums:
Hello @karinbrenig, Yes, you can do that. Please, follow this guide:https://cleantalk.org/help/security-firewall You can add a…

Posted a reply to What settings am I missing?, on the site WordPress.org Forums:
Thank you for your reply. We are investigating this case. Please, wait up to 3…

Posted a reply to What settings am I missing?, on the site WordPress.org Forums:
Hello @sybydesign, Please, follow this guide:https://blog.cleantalk.org/wordpress-ddos-protection-how-to-mitigate-ddos-attacks/ Did it help?

Posted a reply to All Gravity Forms entries marked as spam, on the site WordPress.org Forums:
Please, mark records in your Anti-Spam Log if our service made the wrong decision:• Your…

Posted a reply to Blocked API of FluentSupport MailFetching, on the site WordPress.org Forums:
I looked through the logs of all denied records:https://cleantalk.org/my/logs_firewall?date_range=2025-10-01_2025-10-08&service=1890945&status=DENY_ALL&items_per_page=500 No mentioning of the Fluent services.…

Posted a reply to Form Entries Not Being Seen By Cleantalk Plugin, on the site WordPress.org Forums:
Hello @tosten, I tested the form and I see a lot of error in the…

Posted a reply to Got recently many false positives, on the site WordPress.org Forums:
Hello @martinneumannat, Could you reach out to our support team so we can gather some…

Posted a reply to Failure to Activate – WP_CLI::add_command missing, on the site WordPress.org Forums:
Hello @jeremyjsimmons, Please, re-install the CleanTalk plugin manually. The guide is here:https://cleantalk.org/help/update-wordpress Did it help?

Posted a reply to how do I disable cleantalk?, on the site WordPress.org Forums:
Hello @phatash, Please, do the following: Log in to your Hosting Account. Locate the folder…

Posted a reply to SpamFireWall database is outdated. Please, try to synchronize with the cloud., on the site WordPress.org Forums:
Hello @clgm, Please, re-activate the CleanTalk Anti-Spam Plugin in a special way: First, copy your…

Posted a reply to Forbidden. Contains contacts., on the site WordPress.org Forums:
Hello @alanwpeasy, We see your private ticket #50840. We are investigating the issue and will…

Posted a reply to Change Access Key and/or Admin Email?, on the site WordPress.org Forums:
Thank you for creating a ticket #50830. We'll continue our communication there.

Posted a reply to Reduce aggressiveness of spam filter?, on the site WordPress.org Forums:
We see your ticket #50836. Let's continue there.

Posted a reply to email getting blocked when domain is already whitelisted, on the site WordPress.org Forums:
Hello, @sproutchris, Thank you for your details. Inform us if you need any help with…

Posted a reply to Contact form, on the site WordPress.org Forums:
Hello @hunsched, Does the issue persist if you disable the CleanTalk plugin? Do you see…

Posted a reply to High CPU and Error Message after update, on the site WordPress.org Forums:
Hello @coralbeauty, We will investigate the issue as soon as possible and contact you when…

Posted a reply to Clean Talk and s2Member, on the site WordPress.org Forums:
Hello @cassel, Yes, please, keep marking any website request as "Spam/Not Spam" if the CleanTalk…

Posted a reply to customers being blocked, on the site WordPress.org Forums:
Hello @archerstrategy, Please, mark records in your Anti-Spam Log if our service made the wrong…