Posted a reply to WPForms not connecting with OS-Ticket, on the site WordPress.org Forums:
Hi! But I have a new OsTicket installation and there is nothing like json file…

Posted a reply to Url with ports, on the site WordPress.org Forums:
Hi. The log shows that your Wordpress installation with IP 213.27.255.212 has no access to…

Posted a reply to Url with ports, on the site WordPress.org Forums:
Hi. I have port 8700 open but it only works when I put the machine…

Posted a reply to Url with ports, on the site WordPress.org Forums:
Hi! It does not matter which port you use. As well as it does not…

Posted a reply to Users, on the site WordPress.org Forums:
Hi, No, the interaction as you described is not possible. The main purpose of the…

Posted a reply to Users, on the site WordPress.org Forums:
Hi, The plugin works in the background when the wp_mail hook is triggered. It happens…

Posted a reply to Combining Fields – WPForms, on the site WordPress.org Forums:
Hi Matthew. Season’s greetings too! We used wp_mail hook. This information is in the first…

Posted a reply to Help Topic not working, on the site WordPress.org Forums:
Matthew, the issue is related to configuration - each option value in the drop-down element…

Posted a reply to Help Topic not working, on the site WordPress.org Forums:
Hi! Could you provide screenshots how you configured "Help Topic" field in WPForms and the…

Posted a reply to Help Topic not working, on the site WordPress.org Forums:
Closed as a duplicate

Posted a reply to Unable to create ticket: HTTPS Protocol Required, on the site WordPress.org Forums:
Hi! This is the osTicket error

Posted a reply to WPForms not connecting with OS-Ticket, on the site WordPress.org Forums:
Hi! We are sorry, but issue related to configuration of osTicket. Please configure CSRF protection…

Posted a reply to WPForms not connecting with OS-Ticket, on the site WordPress.org Forums:
Hi! CSRF token processing is not part of the functionality of our plugin. It can…

Posted a reply to Attachments not appearing in osTicket – Formidable, on the site WordPress.org Forums:
Hi! Could you enable the logging and provide log file? Please send it to wordpress@scand.com…

Posted a reply to Help topic not working – CF7, on the site WordPress.org Forums:
Hi Kyle. We discussed it via email - the problem was related to custom fields.…

Posted a reply to what should be the fild name in os Ticket form configuration?, on the site WordPress.org Forums:
Hi. Form Identifier should be set to 'wpforms' and for other fields you should use…

Posted a reply to Divi Contact Form Integration, on the site WordPress.org Forums:
Hi Clonan. Thanks for the great suggestion. Best regards, SCAND team

Posted a reply to Potential Bug, Multiple fields, on the site WordPress.org Forums:
Hi Clonan. Yep, you are right - there is a bug. The comma is the…

Posted a reply to Form Attachment Not Being Attached, on the site WordPress.org Forums:
Hi. Did you added "osticket-attach" field on the form? Something like this: <label> Attachments (optional)…

Posted a reply to how to use plugin with multiple forms (formidable)?, on the site WordPress.org Forums:
Hi. The plugin doesn't support the ability to handle multiple forms. Thanks. Best regards, SCAND…

Posted a reply to Tticket not being created through Form, command curl works fine., on the site WordPress.org Forums:
Hi! Could you send screenshots of setting pages for osTicket and Formidable to wordpress@scand.com, please.…

Posted a reply to Formidable Forms (Forms ID and Field ID), on the site WordPress.org Forums:
Hi! It should be like this: Form key: osticket-request (Formidable form settings) Form Identifier: form_key…

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
By default, Gravityforms is not supported. Thanks. Best regards, SCAND team

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
Hi. Gravity Forms is a paid plugin and there is no sense to buy it…

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
Hi. We will check if Gravityforms is compatible with our plugin and provide instructions on…

Posted a reply to Is there a log file in wordpress?, on the site WordPress.org Forums:
Hi. The log file should be in plugin directory if you enable this option. Thanks.…

Posted a reply to Unable to create ticket with attachment – Error 403 Forbidden, on the site WordPress.org Forums:
Hi Faris. The '403 Forbidden' error occurs on the osTicket side. Please check osTicket system…

Posted a reply to Syntax For Curl, on the site WordPress.org Forums:
Hi. Could you try to enable PHP error/warnings and see if there will be some…

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
Hi. We have not tested this plugin. But if it hooks the wp_mail function, then…

Posted a reply to Contact Form 7 and “Form Identifier”, on the site WordPress.org Forums:
> Must it be always osticket-request=1? No, name and value can be any. This is…

Posted a reply to Contact Form 7 and “Form Identifier”, on the site WordPress.org Forums:
Hi Luis. Please take a look at 2nd and 3rd screenshots. Form identifier is called…

Posted a reply to Combine Fields for Osticket-Message, on the site WordPress.org Forums:
Hi. The plugin doesn't support such functionality right now, only main fields based on specification…

Posted a reply to Excellent plugin!, on the site WordPress.org Forums:
Hi Miguel. Thank you so much for your contribution. We appreciate it and will add…

Posted a reply to Attached Files, on the site WordPress.org Forums:
Hi. We are processing attachments which passed by standard wp_mail function. As well as other…

Posted a reply to Compatible wih SMTP setup, on the site WordPress.org Forums:
Hi Bastiaan. For now, only contact forms which send emails via the wp_mail function are…

Posted a reply to Select Help topic, on the site WordPress.org Forums:
Hi. Could you provide URL to public page with your form, please? Or just send…

Posted a reply to Topic required?, on the site WordPress.org Forums:
Hi. You are right - topic is not required. We will fix it. Thanks. Best…