Posted a reply to how to use plugin with multiple forms (formidable)?, on the site WordPress.org Forums:
Hi. The plugin doesn't support the ability to handle multiple forms. Thanks. Best regards, SCAND…

3 months ago

Posted a reply to Tticket not being created through Form, command curl works fine., on the site WordPress.org Forums:
Hi! Could you send screenshots of setting pages for osTicket and Formidable to wordpress@scand.com, please.…

4 months ago

Posted a reply to Formidable Forms (Forms ID and Field ID), on the site WordPress.org Forums:
Hi! It should be like this: Form key: osticket-request (Formidable form settings) Form Identifier: form_key…

5 months ago

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
By default, Gravityforms is not supported. Thanks. Best regards, SCAND team

5 months ago

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
Hi. Gravity Forms is a paid plugin and there is no sense to buy it…

5 months ago

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
Hi. We will check if Gravityforms is compatible with our plugin and provide instructions on…

6 months ago

Posted a reply to Is there a log file in wordpress?, on the site WordPress.org Forums:
Hi. The log file should be in plugin directory if you enable this option. Thanks.…

6 months ago

Posted a reply to Unable to create ticket with attachment – Error 403 Forbidden, on the site WordPress.org Forums:
Hi Faris. The '403 Forbidden' error occurs on the osTicket side. Please check osTicket system…

7 months ago

Posted a reply to Syntax For Curl, on the site WordPress.org Forums:
Hi. Could you try to enable PHP error/warnings and see if there will be some…

8 months ago

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
Hi. We have not tested this plugin. But if it hooks the wp_mail function, then…

8 months ago

Posted a reply to Contact Form 7 and “Form Identifier”, on the site WordPress.org Forums:
> Must it be always osticket-request=1? No, name and value can be any. This is…

10 months ago

Posted a reply to Contact Form 7 and “Form Identifier”, on the site WordPress.org Forums:
Hi Luis. Please take a look at 2nd and 3rd screenshots. Form identifier is called…

10 months ago

Posted a reply to Combine Fields for Osticket-Message, on the site WordPress.org Forums:
Hi. The plugin doesn't support such functionality right now, only main fields based on specification…

10 months ago

Posted a reply to Excellent plugin!, on the site WordPress.org Forums:
Hi Miguel. Thank you so much for your contribution. We appreciate it and will add…

10 months ago

Posted a reply to Attached Files, on the site WordPress.org Forums:
Hi. We are processing attachments which passed by standard wp_mail function. As well as other…

10 months ago

Posted a reply to Compatible wih SMTP setup, on the site WordPress.org Forums:
Hi Bastiaan. For now, only contact forms which send emails via the wp_mail function are…

11 months ago

Posted a reply to Select Help topic, on the site WordPress.org Forums:
Hi. Could you provide URL to public page with your form, please? Or just send…

12 months ago

Posted a reply to Topic required?, on the site WordPress.org Forums:
Hi. You are right - topic is not required. We will fix it. Thanks. Best…

1 year ago

Posted a reply to Invalid API key generated, on the site WordPress.org Forums:
Hi. The issue still on the osTicket side because next error "Unable to create ticket:…

1 year ago

Posted a reply to WordPress as sender name, on the site WordPress.org Forums:
Hi. It's hard to give you answer without information how your configured our plugin and…

1 year ago

Posted a reply to Source URL with slash at the end, on the site WordPress.org Forums:
As I wrote we have many redirects and use your plugin a lot of years.…

1 year ago

Posted a reply to Source URL with slash at the end, on the site WordPress.org Forums:
The global option does not work for me, I tried to use it. Your SQL…

1 year ago

Posted a reply to Source URL with slash at the end, on the site WordPress.org Forums:
I have spent so much time to make sure that this problem is not related…

1 year ago

Posted a reply to Redirect with trailing slash not working, on the site WordPress.org Forums:
Hi. I guess that the problem is still here. The Source URL /blog/2012/12/20/i-draw-a-new-year/ is not…

1 year ago

Posted a reply to Invalid API key generated, on the site WordPress.org Forums:
Hi. As we see the reason of failure is "Unable to create ticket: Valid API…

1 year ago

Posted a reply to Contact Form values, on the site WordPress.org Forums:
> Why is both topic and Subject required Because they are required on the osTicket…

2 years ago

Posted a reply to Contact Form values, on the site WordPress.org Forums:
Hi! > Do I need to copy the form values from your screenshot? No, it's…

2 years ago

Posted a reply to install, on the site WordPress.org Forums:
Hi Jimmy. We mentioned in description section that our plugin will only work with contact…

2 years ago

Posted a reply to Unable to create new ticket: Incomplete client information, on the site WordPress.org Forums:
Hi! Could you provide full log file? There should be a reason of error below…

2 years ago

Posted a reply to missing /api/tickets.jsnon, on the site WordPress.org Forums:
Hi. tickets.json is not a file and not a part of our plugin. It's resource…

2 years ago

Posted a reply to Add value for additional OSTicket field, on the site WordPress.org Forums:
Hi Josh. It's not possible without custom development, as osTicket API allows to processing only…

2 years ago

Posted a reply to ticket not being created, on the site WordPress.org Forums:
Hi. Just activate 'Enable logging' option in the Settings page, then try to create a…

2 years ago

Posted a reply to Can I add multiple email addresses?, on the site WordPress.org Forums:
Hi Annie. > If I set things up like the above, would MultiMailer still send…

2 years ago

Posted a reply to Can I add multiple email addresses?, on the site WordPress.org Forums:
Hi Annie. Yep, it's correct. But remember about duplication. Each instance in MultiMailer will send…

2 years ago

Posted a reply to Can I add multiple email addresses?, on the site WordPress.org Forums:
Hi Annie! We are not sure we know exactly what you want to do. If…

2 years ago

Posted a reply to Ticket is generated twice in OsTicket plattform, on the site WordPress.org Forums:
Hi @araphael, was the problem solved? Thanks.

3 years ago

Posted a reply to Ticket is generated twice in OsTicket plattform, on the site WordPress.org Forums:
> Doesn’t that mean, that wp_mail is called once? Yep, it should be. But we…

3 years ago

Posted a reply to Ticket is generated twice in OsTicket plattform, on the site WordPress.org Forums:
Hi. It seems like wp_mail hook called twice as we use it to run our…

3 years ago

Posted a reply to Error to send contact form, on the site WordPress.org Forums:
Hi @bylli79 Could you contact us to wordpress@scand.com? Thanks.

3 years ago