Profiles

Posted a reply to Email: invalid attribute name, on the site WordPress.org Forums:
Hi. The Ticket Settings form needs to specify the name of the input element, not…

Posted a reply to Divi Form, on the site WordPress.org Forums:
Hi. Our plugin was not tested with Divi Form Helper, but as we see from…

Posted a reply to Contact Form 7, on the site WordPress.org Forums:
Hi. The provided log is not full - there should be a reason why ticket…

Posted a reply to Feature request, on the site WordPress.org Forums:
Hi Florian. This is a special case and we don't think we need to implement…

Posted a reply to Contact Form 7 – Settings in mail-Tab, on the site WordPress.org Forums:
Hi! what values must i add to mail-tab, that works the contact form correctly with…

Posted a reply to How to handle multiple wpforms forms, on the site WordPress.org Forums:
Hi! Try using the latest version 1.0.9. To define a specific WPForm to process, simply…

Posted a reply to How to handle multiple wpforms forms, on the site WordPress.org Forums:
Hi! We did not consider this possibility before your request. We will check it out…

Posted a reply to WPForms not connecting with OS-Ticket, on the site WordPress.org Forums:
Hi! But I have a new OsTicket installation and there is nothing like json file…

Posted a reply to Url with ports, on the site WordPress.org Forums:
Hi. The log shows that your Wordpress installation with IP 213.27.255.212 has no access to…

Posted a reply to Url with ports, on the site WordPress.org Forums:
Hi. I have port 8700 open but it only works when I put the machine…

Posted a reply to Url with ports, on the site WordPress.org Forums:
Hi! It does not matter which port you use. As well as it does not…

Posted a reply to Users, on the site WordPress.org Forums:
Hi, No, the interaction as you described is not possible. The main purpose of the…

Posted a reply to Users, on the site WordPress.org Forums:
Hi, The plugin works in the background when the wp_mail hook is triggered. It happens…

Posted a reply to Combining Fields – WPForms, on the site WordPress.org Forums:
Hi Matthew. Season’s greetings too! We used wp_mail hook. This information is in the first…

Posted a reply to Help Topic not working, on the site WordPress.org Forums:
Matthew, the issue is related to configuration - each option value in the drop-down element…

Posted a reply to Help Topic not working, on the site WordPress.org Forums:
Hi! Could you provide screenshots how you configured "Help Topic" field in WPForms and the…

Posted a reply to Help Topic not working, on the site WordPress.org Forums:
Closed as a duplicate

Posted a reply to Unable to create ticket: HTTPS Protocol Required, on the site WordPress.org Forums:
Hi! This is the osTicket error

Posted a reply to WPForms not connecting with OS-Ticket, on the site WordPress.org Forums:
Hi! We are sorry, but issue related to configuration of osTicket. Please configure CSRF protection…

Posted a reply to WPForms not connecting with OS-Ticket, on the site WordPress.org Forums:
Hi! CSRF token processing is not part of the functionality of our plugin. It can…

Posted a reply to Attachments not appearing in osTicket – Formidable, on the site WordPress.org Forums:
Hi! Could you enable the logging and provide log file? Please send it to wordpress@scand.com…

Posted a reply to Help topic not working – CF7, on the site WordPress.org Forums:
Hi Kyle. We discussed it via email - the problem was related to custom fields.…

Posted a reply to what should be the fild name in os Ticket form configuration?, on the site WordPress.org Forums:
Hi. Form Identifier should be set to 'wpforms' and for other fields you should use…

Posted a reply to Divi Contact Form Integration, on the site WordPress.org Forums:
Hi Clonan. Thanks for the great suggestion. Best regards, SCAND team

Posted a reply to Potential Bug, Multiple fields, on the site WordPress.org Forums:
Hi Clonan. Yep, you are right - there is a bug. The comma is the…

Posted a reply to Form Attachment Not Being Attached, on the site WordPress.org Forums:
Hi. Did you added "osticket-attach" field on the form? Something like this: <label> Attachments (optional)…

Posted a reply to how to use plugin with multiple forms (formidable)?, on the site WordPress.org Forums:
Hi. The plugin doesn't support the ability to handle multiple forms. Thanks. Best regards, SCAND…

Posted a reply to Tticket not being created through Form, command curl works fine., on the site WordPress.org Forums:
Hi! Could you send screenshots of setting pages for osTicket and Formidable to wordpress@scand.com, please.…

Posted a reply to Formidable Forms (Forms ID and Field ID), on the site WordPress.org Forums:
Hi! It should be like this: Form key: osticket-request (Formidable form settings) Form Identifier: form_key…

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
By default, Gravityforms is not supported. Thanks. Best regards, SCAND team

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
Hi. Gravity Forms is a paid plugin and there is no sense to buy it…

Posted a reply to Gravity Froms, on the site WordPress.org Forums:
Hi. We will check if Gravityforms is compatible with our plugin and provide instructions on…

Posted a reply to Is there a log file in wordpress?, on the site WordPress.org Forums:
Hi. The log file should be in plugin directory if you enable this option. Thanks.…

Posted a reply to Unable to create ticket with attachment – Error 403 Forbidden, on the site WordPress.org Forums:
Hi Faris. The '403 Forbidden' error occurs on the osTicket side. Please check osTicket system…

Posted a reply to Syntax For Curl, on the site WordPress.org Forums:
Hi. Could you try to enable PHP error/warnings and see if there will be some…