WordPress.org

Posted a reply to Unable to create new ticket: Incomplete client information, on the site WordPress.org Forums:
Hi! Could you provide full log file? There should be a reason of error below…

4 months ago

Posted a reply to missing /api/tickets.jsnon, on the site WordPress.org Forums:
Hi. tickets.json is not a file and not a part of our plugin. It's resource…

4 months ago

Posted a reply to Add value for additional OSTicket field, on the site WordPress.org Forums:
Hi Josh. It's not possible without custom development, as osTicket API allows to processing only…

4 months ago

Posted a reply to ticket not being created, on the site WordPress.org Forums:
Hi. Just activate 'Enable logging' option in the Settings page, then try to create a…

5 months ago

Posted a reply to Can I add multiple email addresses?, on the site WordPress.org Forums:
Hi Annie. > If I set things up like the above, would MultiMailer still send…

7 months ago

Posted a reply to Can I add multiple email addresses?, on the site WordPress.org Forums:
Hi Annie. Yep, it's correct. But remember about duplication. Each instance in MultiMailer will send…

7 months ago

Posted a reply to Can I add multiple email addresses?, on the site WordPress.org Forums:
Hi Annie! We are not sure we know exactly what you want to do. If…

7 months ago

Posted a reply to Ticket is generated twice in OsTicket plattform, on the site WordPress.org Forums:
Hi @araphael, was the problem solved? Thanks.

9 months ago

Posted a reply to Ticket is generated twice in OsTicket plattform, on the site WordPress.org Forums:
> Doesn’t that mean, that wp_mail is called once? Yep, it should be. But we…

9 months ago

Posted a reply to Ticket is generated twice in OsTicket plattform, on the site WordPress.org Forums:
Hi. It seems like wp_mail hook called twice as we use it to run our…

9 months ago

Posted a reply to Error to send contact form, on the site WordPress.org Forums:
Hi @bylli79 Could you contact us to wordpress@scand.com? Thanks.

10 months ago

Posted a reply to Basic Questions, on the site WordPress.org Forums:
Hi. There may be many situations why this does not work. Could you contact us…

10 months ago

Posted a reply to Basic Questions, on the site WordPress.org Forums:
Hi. See answers below. > My OsTicket installation does not have a ticket.json file in…

10 months ago

Posted a reply to Error to send contact form, on the site WordPress.org Forums:
The issue is related with "invisible reCaptcha". Best regards, SCAND Team

1 year ago

Posted a reply to Error to send contact form, on the site WordPress.org Forums:
Hi. It's a general error and may be cause by several reasons. Could you send…

1 year ago

Posted a reply to Customer-E-Mail + Phone number is not working, on the site WordPress.org Forums:
Hi. Please send screenshots of pages: - Tickets settings; - ContactForm7 form configuration. Thanks. Best…

1 year ago

Posted a reply to Is possible add department?, on the site WordPress.org Forums:
Hi! Here are answers: 1) The department field will be ignored by osTicket API. List…

2 years ago

Posted a reply to Email: invalid attribute name. Valid characters: a-z, A-Z, 0-9, [, ], \\, -, _ an, on the site WordPress.org Forums:
Dear @suthar and @robertskiba, Please read "Description" section and check the screenshots here https://wordpress.org/plugins/scand-osticket-connector/ An…

2 years ago

Posted a reply to Email: invalid attribute name. Valid characters: a-z, A-Z, 0-9, [, ], \\, -, _ an, on the site WordPress.org Forums:
Hi. @robertskiba, could you provide specific email which cause the error? Thanks. Best regards, SCAND…

2 years ago

Posted a reply to Email: invalid attribute name. Valid characters: a-z, A-Z, 0-9, [, ], \\, -, _ an, on the site WordPress.org Forums:
Hi. Could you provide more details: what version of WP and what email is used?…

2 years ago

Posted a reply to Confused between API and Email Tickets, on the site WordPress.org Forums:
Hello, Ramsun. You don't need to using email but you have to use some contact…

2 years ago

Posted a reply to categories combobox on form, on the site WordPress.org Forums:
Hello, Alex. It's not possible for now due to restrictions of osTicket API. Here is…

3 years ago

Posted a reply to Contact Form 7 issues, on the site WordPress.org Forums:
Hello, Gareth. You don't need to add something into functions.php right now, as the functionality…

3 years ago

Posted a reply to Custom Forms, on the site WordPress.org Forums:
Hello. Yes it does. But for now implementation of osTicket Connector based on the hook…

3 years ago

Posted a reply to Help Topic don’t work, on the site WordPress.org Forums:
Jürgen, you may use any form plugin - it doesn't matter which exactly. But if…

3 years ago

Posted a reply to Help Topic don’t work, on the site WordPress.org Forums:
Hello Jürgen. Did it help you? Best regards, SCAND team.

3 years ago

Posted a reply to Help Topic don’t work, on the site WordPress.org Forums:
Hello Jürgen. The "Contact Form 7" is not supported separated IDs and values for drop-downs.…

3 years ago

Posted a reply to Help Topic don’t work, on the site WordPress.org Forums:
Hello Jürgen. Could you tell us what plugin to create the forms you use? Thanks.…

3 years ago