WordPress.org

Posted a reply to Error Log – unknown column, on the site WordPress.org Forums:
Hi, Open the JS Help Desk admin dashboard to execute the sql queries to update…

3 days ago

Posted a reply to The plugin only gives 2 questions to the administrator and the user, on the site WordPress.org Forums:
Hi, Try this Edit ../wp-content/plugins/js-support-ticket/modules/reply/model.php Find (line number 315) if($diff <= 15){ Replace with if($diff…

1 week ago

Posted a reply to Unable to add or modify the Division field, on the site WordPress.org Forums:
Hi, Run this query in phpmyadmin. Replace wp_ with your table prefix. ALTER TABLE wp_js_ticket_departments…

1 week ago

Posted a reply to Unable to add or modify the Division field, on the site WordPress.org Forums:
Hi, It is working in our systems (v 2.4.1). Use jshelpdesk.com ticket system, if you…

1 week ago

Posted a reply to Unable to add or modify the Division field, on the site WordPress.org Forums:
Hi, Check the system errors. Admin > Help Desk > System Errors. You can open…

1 week ago

Posted a reply to Unable to add or modify the Division field, on the site WordPress.org Forums:
Hi, Please give some more information/details.

1 week ago

Posted a reply to Unable to attach .dst and .emb File Extension, on the site WordPress.org Forums:
Hi, Does system give you any error? Also check the max file size in the…

2 weeks ago

Posted a reply to The plugin only gives 2 questions to the administrator and the user, on the site WordPress.org Forums:
Hi, Please check the configurations to allow how many open tickets to users. Admin >…

2 weeks ago

Posted a reply to Plugin blocks caching, on the site WordPress.org Forums:
Hi, Can you give some more information? Which options are enabled in SG Optimizer? Please…

4 weeks ago

Posted a reply to Browser caching issue, on the site WordPress.org Forums:
Hi, If you are using any cache plugin, disable for testing. Do you try on…

4 weeks ago

Posted a reply to PHP8 compatibility, on the site WordPress.org Forums:
Hi, We did not test JS Jobs Manager on PHP 8, soon we will test…

2 months ago

Posted a reply to can not add $ in the custom fields on forms, on the site WordPress.org Forums:
Hi, System supports $ in the ticket field title. Can you please send more details?…

2 months ago

Posted a reply to Attached Image previewer don’t display in backend, on the site WordPress.org Forums:
Hi, Preview available for png and jpg. You can open a support ticket in our…

2 months ago

Posted a reply to Export Tickets – Pre Sales, on the site WordPress.org Forums:
Hi, We note it, we will add time tracking time in export data in next…

2 months ago

Posted a reply to Users nicknames not showing, on the site WordPress.org Forums:
Hi, We note it, hopefully, it will be available in the next version 2.4. Regards,

2 months ago

Posted a reply to Automatically create a ticket when user sends form, on the site WordPress.org Forums:
Hi, You can create custom fields according to your requirement. Admin > Help Desk >…

3 months ago

Posted a reply to Oops! That page can’t be found., on the site WordPress.org Forums:
Hi, Please check the default page. Admin > Help Desk > Configurations > General >…

3 months ago

Posted a reply to SYSTEM DOES NOT FIND RECENTLY ADDED USERS, on the site WordPress.org Forums:
Hi, Please login with the newly registered user, it will be available in user list.…

3 months ago

Posted a reply to Action / Filter for JS ticket details info, on the site WordPress.org Forums:
Hi, JS Help Desk all custom fields show in the same area. Also addons fields…

3 months ago

Posted a reply to Register form, on the site WordPress.org Forums:
Hi, If you want to redirect on a custom URL when user clicks on Login,…

3 months ago

Posted a reply to Need help with new custom fields, on the site WordPress.org Forums:
Hi, Here are JS Help Desk videos https://www.youtube.com/channel/UCTZ5RPtOzGcsRwRbOTjypmA/videos Custom fields are available for both (user…

3 months ago

Posted a reply to Create Ticket Programatically?, on the site WordPress.org Forums:
Hi, The system does not support REST Api. Soon we will add it

3 months ago

Posted a reply to php log errors filling up, on the site WordPress.org Forums:
Hi, Check your plugin version Also check the version at the plugin dashboard Admin >…

4 months ago

Posted a reply to Email System, on the site WordPress.org Forums:
Hi, It is a paid addon for JS Help Desk to sending the emails. If…

4 months ago

Posted a reply to how can i register the customer’s phone field?, on the site WordPress.org Forums:
Hi, Phone field does not part of the user profile.

4 months ago

Posted a reply to The Visitor when creating a ticket does not see his Ticket ID, on the site WordPress.org Forums:
Hi, JS Help Desk sends ticket id to visitor/guest email address. Help Desk also sends…

5 months ago

Posted a reply to PHP Error, on the site WordPress.org Forums:
Hi, Problem is solved in latest version 2.3.1+

5 months ago

Posted a reply to Polish characters displaying as unicode, on the site WordPress.org Forums:
Hi, Are you using the latest version? If you are adding data in the old…

5 months ago

Posted a reply to Department Field Remove, on the site WordPress.org Forums:
Hi, You can remove/unpublished it form fields page. Admin > Help Desk > Tickets >…

5 months ago

Posted a reply to error in new fields., on the site WordPress.org Forums:
Hi, If you are not used these addons, deactivate them in Plugins page. - Envato…

5 months ago

Posted a reply to Problem afeter wp update in backend, on the site WordPress.org Forums:
Hi, It is JS Help Desk plugin error. 'Process steps' plugin file generates the error.

5 months ago

Posted a reply to Theme Issue, on the site WordPress.org Forums:
Hi, Can you please open support ticket at jshelpdesk.com Also send the screenshots and highlight…

6 months ago

Posted a reply to php warning error, on the site WordPress.org Forums:
Hi, We need some more details about it. Can you please open the ticket at…

7 months ago

Posted a reply to Plugin Activate, on the site WordPress.org Forums:
Hi, Please uninstall and install it again. Admin > Plugins > deactivate and delete. Download…

7 months ago

Posted a reply to Erreur lors de l’activation du plugin, on the site WordPress.org Forums:
Hi, Can you open ticket at jshelpdesk.com and also send site address. We will check…

7 months ago

Posted a reply to Erreur lors de l’activation du plugin, on the site WordPress.org Forums:
Hi, Please try to activate with Admin user. Or user who has Admin role.

7 months ago

Posted a reply to Does not work – Failed, on the site WordPress.org Forums:
Hi, The video is private. If item is used, it can not be deleted, use…

8 months ago

Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
Hi, We do not face this problem on the latest WordPress with the latest version.…

8 months ago

Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
Hi, Please reinstall the plugin. It looks like plugin is not installs properly.

8 months ago

Posted a reply to L’Admin non riceve notifiche, on the site WordPress.org Forums:
Hi, Please uninstall and reinstall, problem will be solved.

9 months ago