WordPress.org

Posted a reply to Hide My Ticket Links, on the site WordPress.org Forums:
Hi, Hide it from configurations Admin > Help Desk > Configurations > User Menu

5 days ago

Posted a reply to Fatal error when activiating JS Help Desk Plugin, on the site WordPress.org Forums:
Hi, Try this Create or enable WordPress 'Contributor' role. Check if 'Contributor' role is not…

1 month ago

Posted a reply to new departments not showing up, on the site WordPress.org Forums:
Hi, Can you please check error log. Admin > Help Desk > System errors. If…

1 month ago

Posted a reply to How to display ticket to all user and allow them to participate in reply, on the site WordPress.org Forums:
Hi, Thanks. JS Help Desk do not support public tickets.

1 month ago

Posted a reply to email in ticket, on the site WordPress.org Forums:
Hi, It required code customization. You can find in ../wp-content/plugins/js-support-ticket/modules/ticket/tple/

1 month ago

Posted a reply to Js Help Desk Plugin, on the site WordPress.org Forums:
Hi, Some fields required in system, you can not unpublished it i.e subject, email, priority.…

1 month ago

Posted a reply to Conditional Fields, on the site WordPress.org Forums:
Hi, JS Help Desk support depended fields. Create combo box and then create dependent field…

1 month ago

Posted a reply to Change Default Customer Avatar, on the site WordPress.org Forums:
Hi, System use WordPress user profile picture. If your change/update it, it also check in…

1 month ago

Posted a reply to how to add Custom Register button to help desk, on the site WordPress.org Forums:
Hi, Two configurations need to show register button. 1. Admin > Settings > Membership: Checked…

1 month ago

Posted a reply to Regrouping ticket in project, on the site WordPress.org Forums:
Hi, No. Thanks,

2 months ago

Posted a reply to Admin does not receive email notification on new tickets, on the site WordPress.org Forums:
Hi, This is query UPDATE wp_js_ticket_config SET configfor = 'email', addon = '' WHERE configname…

2 months ago

Posted a reply to Admin does not receive email notification on new tickets, on the site WordPress.org Forums:
Hi, Can you please open private ticket at jshelpdesk.com We need config table data. Thanks,

2 months ago

Posted a reply to how to add Custom Register button to help desk, on the site WordPress.org Forums:
Hi, Enable register button from the configuration. Admin > Help Desk > Configurations > User…

2 months ago

Posted a reply to Offline status, on the site WordPress.org Forums:
Hi, Check the configurations. Admin > Help Desk > Configurations > Offline: No

2 months ago

Posted a reply to WP Vehicle Manager Support, on the site WordPress.org Forums:
Hi, We give support to our both free and paid users. Here is our support…

2 months ago

Posted a reply to Admin does not receive email notification og new ticket, on the site WordPress.org Forums:
Hi, Try this Run this query in phpmyadmin UPDATE wp_js_ticket_config SET configfor = 'email', addon…

3 months ago

Posted a reply to compatibility issue with html email plugin, on the site WordPress.org Forums:
Hi, Help Desk all email are html emails. You can check Admin > Help Desk…

3 months ago

Posted a reply to Problem with informs Restrict Content Pro, on the site WordPress.org Forums:
Hi, Can you please open private ticket at jshelpdesk.com We need some more information.

4 months ago

Posted a reply to database error Unknown column ‘eddorderid’, on the site WordPress.org Forums:
Hi, Most probably EDD addon is not configure properly. If you do not EDD addon,…

4 months ago

Posted a reply to Next Page Issues, on the site WordPress.org Forums:
Hi, Most probably Default page issue. Admin > Help Desk > Configurations > Default page:…

4 months ago

Posted a reply to Translation missing, on the site WordPress.org Forums:
Hi, Translation file at transifex are old. In few days new version will be available…

4 months ago

Posted a reply to Support icon wrong URL, on the site WordPress.org Forums:
Hi, Most probably default page is not properly set. Make sure default page is set…

4 months ago

Posted a reply to Lost password/register, on the site WordPress.org Forums:
Hi, System redirect to WP default lost password page. It is default behavior.

5 months ago

Posted a reply to Change font, on the site WordPress.org Forums:
Hi, JS Help Desk use theme font. If you want to overwrite via css, you…

5 months ago

Posted a reply to support limited for free version?, on the site WordPress.org Forums:
Hi, Yes.

6 months ago

Posted a reply to Use a different registration page, on the site WordPress.org Forums:
Hi, JS Help Desk offer only login page configurations. It do not offer any configurations…

6 months ago

Posted a reply to Reply to ticket is not working.., on the site WordPress.org Forums:
Hi, There are not any limit. It may some other problem. If you want we…

6 months ago

Posted a reply to How to buy JS Helpdesk Pro and how long is the estimated time to get it, on the site WordPress.org Forums:
Hi, Retry, it will be work.

6 months ago

Posted a reply to How to buy JS Helpdesk Pro and how long is the estimated time to get it, on the site WordPress.org Forums:
Hi, To install professional add ons Admin > Help Desk > Premium Add ons You…

6 months ago

Posted a reply to How to buy JS Helpdesk Pro and how long is the estimated time to get it, on the site WordPress.org Forums:
Hi, It take just few seconds after you payment approved.

6 months ago

Posted a reply to How to buy JS Helpdesk Pro and how long is the estimated time to get it, on the site WordPress.org Forums:
Hi, You can buy it from jshelpdesk.com https://jshelpdesk.com/pricing/ You get just after order completed.

6 months ago

Posted a reply to System Emails – Add Reply, on the site WordPress.org Forums:
Hi, System will send only latest reply. If you want to send all replies in…

6 months ago

Posted a reply to How to change the input field location ?, on the site WordPress.org Forums:
Hi, It reqried to edit the code. ../wp-contents/plugins/js-support-ticket/modules/ticket/tpls/addticket.php

6 months ago

Posted a reply to How to change the input field location ?, on the site WordPress.org Forums:
Hi, You can change field ordering in fields page. Admin > Help Desk > Tickets…

6 months ago

Posted a reply to System Emails – Add Reply, on the site WordPress.org Forums:
Hi, If you want edit email template. Admin > Help Desk > Email Templates >…

7 months ago

Posted a reply to Login Options, on the site WordPress.org Forums:
Hi, Staff need WordPress user to access system.

7 months ago

Posted a reply to Dependent Fields, on the site WordPress.org Forums:
Hi, Please create 'Select' type custom field first. It will be available as a parent…

7 months ago

Posted a reply to The plugin has a glitch, on the site WordPress.org Forums:
Hi, Can you please give some more details. If you want to share screenshots, please…

7 months ago

Posted a reply to Not compatible with Elementor page Builder, on the site WordPress.org Forums:
Hi, Try this Create/edit page with Elementor. Click on Shortcode and add any JS Help…

7 months ago

Posted a reply to Grammar/Spelling Error, on the site WordPress.org Forums:
Hi, Try this Edit ..\wp-content\plugins\js-support-ticket\modules\jssupportticket\tpls\login.php Find on line number 22 'label_remember' => __('keep me login',…

7 months ago