WordPress.org

Posted a reply to Action / Filter for JS ticket details info, on the site WordPress.org Forums:
Hi, JS Help Desk all custom fields show in the same area. Also addons fields…

21 hours ago

Posted a reply to Register form, on the site WordPress.org Forums:
Hi, If you want to redirect on a custom URL when user clicks on Login,…

21 hours ago

Posted a reply to Need help with new custom fields, on the site WordPress.org Forums:
Hi, Here are JS Help Desk videos https://www.youtube.com/channel/UCTZ5RPtOzGcsRwRbOTjypmA/videos Custom fields are available for both (user…

21 hours ago

Posted a reply to Create Ticket Programatically?, on the site WordPress.org Forums:
Hi, The system does not support REST Api. Soon we will add it

1 week ago

Posted a reply to php log errors filling up, on the site WordPress.org Forums:
Hi, Check your plugin version Also check the version at the plugin dashboard Admin >…

1 month ago

Posted a reply to Email System, on the site WordPress.org Forums:
Hi, It is a paid addon for JS Help Desk to sending the emails. If…

1 month ago

Posted a reply to how can i register the customer’s phone field?, on the site WordPress.org Forums:
Hi, Phone field does not part of the user profile.

1 month ago

Posted a reply to The Visitor when creating a ticket does not see his Ticket ID, on the site WordPress.org Forums:
Hi, JS Help Desk sends ticket id to visitor/guest email address. Help Desk also sends…

2 months ago

Posted a reply to PHP Error, on the site WordPress.org Forums:
Hi, Problem is solved in latest version 2.3.1+

2 months ago

Posted a reply to Polish characters displaying as unicode, on the site WordPress.org Forums:
Hi, Are you using the latest version? If you are adding data in the old…

2 months ago

Posted a reply to Department Field Remove, on the site WordPress.org Forums:
Hi, You can remove/unpublished it form fields page. Admin > Help Desk > Tickets >…

2 months ago

Posted a reply to error in new fields., on the site WordPress.org Forums:
Hi, If you are not used these addons, deactivate them in Plugins page. - Envato…

2 months ago

Posted a reply to Problem afeter wp update in backend, on the site WordPress.org Forums:
Hi, It is JS Help Desk plugin error. 'Process steps' plugin file generates the error.

2 months ago

Posted a reply to Theme Issue, on the site WordPress.org Forums:
Hi, Can you please open support ticket at jshelpdesk.com Also send the screenshots and highlight…

3 months ago

Posted a reply to php warning error, on the site WordPress.org Forums:
Hi, We need some more details about it. Can you please open the ticket at…

4 months ago

Posted a reply to Plugin Activate, on the site WordPress.org Forums:
Hi, Please uninstall and install it again. Admin > Plugins > deactivate and delete. Download…

4 months ago

Posted a reply to Erreur lors de l’activation du plugin, on the site WordPress.org Forums:
Hi, Can you open ticket at jshelpdesk.com and also send site address. We will check…

4 months ago

Posted a reply to Erreur lors de l’activation du plugin, on the site WordPress.org Forums:
Hi, Please try to activate with Admin user. Or user who has Admin role.

4 months ago

Posted a reply to Does not work – Failed, on the site WordPress.org Forums:
Hi, The video is private. If item is used, it can not be deleted, use…

5 months ago

Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
Hi, We do not face this problem on the latest WordPress with the latest version.…

5 months ago

Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
Hi, Please reinstall the plugin. It looks like plugin is not installs properly.

5 months ago

Posted a reply to L’Admin non riceve notifiche, on the site WordPress.org Forums:
Hi, Please uninstall and reinstall, problem will be solved.

5 months ago

Posted a reply to Credit based tickets, on the site WordPress.org Forums:
Hi, No, system support paid support. User must pay before opening a ticket. This feature…

5 months ago

Posted a reply to how to change the reply editor ?, on the site WordPress.org Forums:
Hi, By default system use WordPress editor. If you want textarea, you need to customize…

5 months ago

Posted a reply to letters Persian, on the site WordPress.org Forums:
Hi, Can you please share screenshots?

7 months ago

Posted a reply to “>” and “<” symbols not displaying in ticket replies, on the site WordPress.org Forums:
Hi, Ticket system do not remove < or > It may your editor may remove…

7 months ago

Posted a reply to Lightbox for ticket images, on the site WordPress.org Forums:
Hi, We note your point. Hopefully available in coming versions.

7 months ago

Posted a reply to All series on a given axis must be of the same data type, on the site WordPress.org Forums:
Hi, Please update to latest version 2.2.4 Problem will be solved.

7 months ago

Posted a reply to Few things, on the site WordPress.org Forums:
Hi, Check the system error for any error. 1. Agent can upload it own picture…

7 months ago

Posted a reply to How to show support icon only to logged in user, on the site WordPress.org Forums:
Hi, Support icon will be available for both users and visitors. You can allow only…

7 months ago

Posted a reply to Translation Missing Strings, on the site WordPress.org Forums:
Hi, We will update it. Check the video to download the latest translations. https://www.youtube.com/watch?v=ITrwm0IBIjw

8 months ago

Posted a reply to critical error after activating this plugin, on the site WordPress.org Forums:
Hi, Try this Edit ../wp-content/plugins/js-support-ticket/js-support-ticket.php Find at line number 755 and 756 if (!session_id()) session_start();…

8 months ago

Posted a reply to No Add ticket appears, on the site WordPress.org Forums:
Hi, It may ticket system install not correctly. Please reinstall it. Alos check any Javascript…

8 months ago

Posted a reply to EMAIL RTL support, on the site WordPress.org Forums:
Hi, The system does not support email RTL, we note it. Hopefully, soon it will…

8 months ago

Posted a reply to Curl error after activate the plugin, on the site WordPress.org Forums:
Hi, Can you please give some more details. We do not use curl in the…

8 months ago

Posted a reply to Please do the Addons, on the site WordPress.org Forums:
Hi, 1. Do you means add multiple users on same ticket? Can you please give…

8 months ago

Posted a reply to guest can not submit ticket, on the site WordPress.org Forums:
Hi, Please check the captcha/re-captcha settings in configurations. Also make sure that all required field…

8 months ago

Posted a reply to Upload resume not working, on the site WordPress.org Forums:
Hi, Create private ticket and send your site details, we will check it. www.joomsky.com >…

8 months ago

Posted a reply to Organization function, on the site WordPress.org Forums:
Hi, No, JS Help Desk do not support it.

9 months ago

Posted a reply to Change Status filed content/Show on Listing, on the site WordPress.org Forums:
Hi, You can remove add fields from admin. Admin > Help Desk > Tickets >…

9 months ago