WordPress.org

Posted a reply to Now what I expected, on the site WordPress.org Forums:
Dear djdubuque. JS Help Desk is complete help desk system which offer ticket submission, add…

3 weeks ago

Posted a reply to [JS Help Desk - Best Help Desk & Support Plugin] smtp information input field path, on the site WordPress.org Forums:
Hi, SMTP is paid addon so it not available in your version. For more details.…

1 month ago

Posted a reply to [JS Help Desk - Best Help Desk & Support Plugin] Radom wrong user picture when creating ticket., on the site WordPress.org Forums:
Hi, We note/check it. It will be fixed in new coming version 2.5.0 Regards. Help…

2 months ago

Posted a reply to [JS Help Desk - Best Help Desk & Support Plugin] conflicting with wordpress 5.8, on the site WordPress.org Forums:
Hi, We recheck it, it is working. It may cache problem, press ctrl+F5. You can…

2 months ago

Posted a reply to [JS Help Desk - Best Help Desk & Support Plugin] Dashboard Links, on the site WordPress.org Forums:
Try this fix. Proper fix will be avilable in coming version. Edit ../wp-content/plugins/js-support-ticket/modules/jssupportticket/tpls/controlpanel.php Find on…

3 months ago

Posted a reply to Custom Ticket Status, on the site WordPress.org Forums:
Hi, Status are not store in database. You can check these files. ../wp-content/plugins/js-support-ticket/modules/ticket/tpls/ - ticketdetail.php…

3 months ago

Posted a reply to Use gravity Forms with Js Help Desk, on the site WordPress.org Forums:
Hi, JS Help Desk does not offer gravity form integration.

3 months ago

Posted a reply to How to add an item in user menu, on the site WordPress.org Forums:
Hi, Code customization is required to add custom link in top menu. File path ../wp-content/plugins/js-support-ticket/includes/header.php

3 months ago

Posted a reply to Hability to add múltiple inputs dynamically, on the site WordPress.org Forums:
Hi, It required code customization. You can check custom fields code in ../wp-content/plugins/js-support-ticket/includes/classes/customfields.php

4 months ago

Posted a reply to How to use dynamic custom fields, on the site WordPress.org Forums:
Hi, System does not support it. System support dependent fields.

4 months ago

Posted a reply to Error Log – unknown column, on the site WordPress.org Forums:
Hi, Open the admin dashboard page Admin > Help Desk > Dashboard or Admin >…

4 months ago

Posted a reply to Unable to reply on ticket, on the site WordPress.org Forums:
Hi, Try this Edit ../wp-content/plugins/js-support-ticket/modules/reply/model.php Find on line number 315 if($diff <= 7){ Replace with…

5 months ago

Posted a reply to Error Log – unknown column, on the site WordPress.org Forums:
Hi, It is Admin > Help Desk > Help Desk If already open Help Desk…

5 months ago

Posted a reply to Error Log – unknown column, on the site WordPress.org Forums:
Hi, Open the JS Help Desk admin dashboard to execute the sql queries to update…

5 months ago

Posted a reply to The plugin only gives 2 questions to the administrator and the user, on the site WordPress.org Forums:
Hi, Try this Edit ../wp-content/plugins/js-support-ticket/modules/reply/model.php Find (line number 315) if($diff <= 15){ Replace with if($diff…

5 months ago

Posted a reply to Unable to add or modify the Division field, on the site WordPress.org Forums:
Hi, Run this query in phpmyadmin. Replace wp_ with your table prefix. ALTER TABLE wp_js_ticket_departments…

5 months ago

Posted a reply to Unable to add or modify the Division field, on the site WordPress.org Forums:
Hi, It is working in our systems (v 2.4.1). Use jshelpdesk.com ticket system, if you…

5 months ago

Posted a reply to Unable to add or modify the Division field, on the site WordPress.org Forums:
Hi, Check the system errors. Admin > Help Desk > System Errors. You can open…

5 months ago

Posted a reply to Unable to add or modify the Division field, on the site WordPress.org Forums:
Hi, Please give some more information/details.

5 months ago

Posted a reply to Unable to attach .dst and .emb File Extension, on the site WordPress.org Forums:
Hi, Does system give you any error? Also check the max file size in the…

5 months ago

Posted a reply to The plugin only gives 2 questions to the administrator and the user, on the site WordPress.org Forums:
Hi, Please check the configurations to allow how many open tickets to users. Admin >…

5 months ago

Posted a reply to Plugin blocks caching, on the site WordPress.org Forums:
Hi, Can you give some more information? Which options are enabled in SG Optimizer? Please…

6 months ago

Posted a reply to Browser caching issue, on the site WordPress.org Forums:
Hi, If you are using any cache plugin, disable for testing. Do you try on…

6 months ago

Posted a reply to PHP8 compatibility, on the site WordPress.org Forums:
Hi, We did not test JS Jobs Manager on PHP 8, soon we will test…

7 months ago

Posted a reply to can not add $ in the custom fields on forms, on the site WordPress.org Forums:
Hi, System supports $ in the ticket field title. Can you please send more details?…

7 months ago

Posted a reply to Attached Image previewer don’t display in backend, on the site WordPress.org Forums:
Hi, Preview available for png and jpg. You can open a support ticket in our…

7 months ago

Posted a reply to Export Tickets – Pre Sales, on the site WordPress.org Forums:
Hi, We note it, we will add time tracking time in export data in next…

7 months ago

Posted a reply to Users nicknames not showing, on the site WordPress.org Forums:
Hi, We note it, hopefully, it will be available in the next version 2.4. Regards,

7 months ago

Posted a reply to Automatically create a ticket when user sends form, on the site WordPress.org Forums:
Hi, You can create custom fields according to your requirement. Admin > Help Desk >…

8 months ago

Posted a reply to Oops! That page can’t be found., on the site WordPress.org Forums:
Hi, Please check the default page. Admin > Help Desk > Configurations > General >…

8 months ago

Posted a reply to SYSTEM DOES NOT FIND RECENTLY ADDED USERS, on the site WordPress.org Forums:
Hi, Please login with the newly registered user, it will be available in user list.…

8 months ago

Posted a reply to Action / Filter for JS ticket details info, on the site WordPress.org Forums:
Hi, JS Help Desk all custom fields show in the same area. Also addons fields…

8 months ago

Posted a reply to Register form, on the site WordPress.org Forums:
Hi, If you want to redirect on a custom URL when user clicks on Login,…

8 months ago

Posted a reply to Need help with new custom fields, on the site WordPress.org Forums:
Hi, Here are JS Help Desk videos https://www.youtube.com/channel/UCTZ5RPtOzGcsRwRbOTjypmA/videos Custom fields are available for both (user…

8 months ago

Posted a reply to Create Ticket Programatically?, on the site WordPress.org Forums:
Hi, The system does not support REST Api. Soon we will add it

8 months ago

Posted a reply to php log errors filling up, on the site WordPress.org Forums:
Hi, Check your plugin version Also check the version at the plugin dashboard Admin >…

9 months ago

Posted a reply to Email System, on the site WordPress.org Forums:
Hi, It is a paid addon for JS Help Desk to sending the emails. If…

9 months ago

Posted a reply to how can i register the customer’s phone field?, on the site WordPress.org Forums:
Hi, Phone field does not part of the user profile.

9 months ago

Posted a reply to The Visitor when creating a ticket does not see his Ticket ID, on the site WordPress.org Forums:
Hi, JS Help Desk sends ticket id to visitor/guest email address. Help Desk also sends…

10 months ago

Posted a reply to PHP Error, on the site WordPress.org Forums:
Hi, Problem is solved in latest version 2.3.1+

10 months ago