WordPress.org

Posted a reply to Lost password/register, on the site WordPress.org Forums:
Hi, System redirect to WP default lost password page. It is default behavior.

3 days ago

Posted a reply to Change font, on the site WordPress.org Forums:
Hi, JS Help Desk use theme font. If you want to overwrite via css, you…

4 weeks ago

Posted a reply to support limited for free version?, on the site WordPress.org Forums:
Hi, Yes.

1 month ago

Posted a reply to Use a different registration page, on the site WordPress.org Forums:
Hi, JS Help Desk offer only login page configurations. It do not offer any configurations…

1 month ago

Posted a reply to Reply to ticket is not working.., on the site WordPress.org Forums:
Hi, There are not any limit. It may some other problem. If you want we…

2 months ago

Posted a reply to How to buy JS Helpdesk Pro and how long is the estimated time to get it, on the site WordPress.org Forums:
Hi, Retry, it will be work.

2 months ago

Posted a reply to How to buy JS Helpdesk Pro and how long is the estimated time to get it, on the site WordPress.org Forums:
Hi, To install professional add ons Admin > Help Desk > Premium Add ons You…

2 months ago

Posted a reply to How to buy JS Helpdesk Pro and how long is the estimated time to get it, on the site WordPress.org Forums:
Hi, It take just few seconds after you payment approved.

2 months ago

Posted a reply to How to buy JS Helpdesk Pro and how long is the estimated time to get it, on the site WordPress.org Forums:
Hi, You can buy it from jshelpdesk.com https://jshelpdesk.com/pricing/ You get just after order completed.

2 months ago

Posted a reply to System Emails – Add Reply, on the site WordPress.org Forums:
Hi, System will send only latest reply. If you want to send all replies in…

2 months ago

Posted a reply to How to change the input field location ?, on the site WordPress.org Forums:
Hi, It reqried to edit the code. ../wp-contents/plugins/js-support-ticket/modules/ticket/tpls/addticket.php

2 months ago

Posted a reply to How to change the input field location ?, on the site WordPress.org Forums:
Hi, You can change field ordering in fields page. Admin > Help Desk > Tickets…

2 months ago

Posted a reply to System Emails – Add Reply, on the site WordPress.org Forums:
Hi, If you want edit email template. Admin > Help Desk > Email Templates >…

2 months ago

Posted a reply to Login Options, on the site WordPress.org Forums:
Hi, Staff need WordPress user to access system.

2 months ago

Posted a reply to Dependent Fields, on the site WordPress.org Forums:
Hi, Please create 'Select' type custom field first. It will be available as a parent…

2 months ago

Posted a reply to The plugin has a glitch, on the site WordPress.org Forums:
Hi, Can you please give some more details. If you want to share screenshots, please…

2 months ago

Posted a reply to Not compatible with Elementor page Builder, on the site WordPress.org Forums:
Hi, Try this Create/edit page with Elementor. Click on Shortcode and add any JS Help…

3 months ago

Posted a reply to Grammar/Spelling Error, on the site WordPress.org Forums:
Hi, Try this Edit ..\wp-content\plugins\js-support-ticket\modules\jssupportticket\tpls\login.php Find on line number 22 'label_remember' => __('keep me login',…

3 months ago

Posted a reply to Conflict with Jetpack causing user registration problems, on the site WordPress.org Forums:
Hi, Try this fix. Edit ../js-support-ticket/includes/jsst-hooks.php line no 119 Find do_action('wp_login', $user_login); Replace with //do_action('wp_login',…

3 months ago

Posted a reply to User Role Setting are not saved, on the site WordPress.org Forums:
Hi, Please create private ticket at jshelpdesk.com Thanks,

3 months ago

Posted a reply to How to remove unused/dead icon links on contact us page?, on the site WordPress.org Forums:
Hi, Fix icon at front-end. Run these queries, replace wp_ with your database prefix (if…

3 months ago

Posted a reply to Stuck on Step Two in Installation, on the site WordPress.org Forums:
Hi, Sure

4 months ago

Posted a reply to Stuck on Step Two in Installation, on the site WordPress.org Forums:
Hi, We debug and found that 'Site Health' do not read PHP session properly so…

4 months ago

Posted a reply to Stuck on Step Two in Installation, on the site WordPress.org Forums:
Hi, Can you please share screenshot? You can open private ticket at www.jshelpdesk.com Regards, JS…

4 months ago

Posted a reply to Update Error, on the site WordPress.org Forums:
Hi, This fix only for 2.1.3 Edit ../wp-content/plugins/js-support-ticket/js-support-ticket.php Find add_filter( 'upgrader_pre_download', 'filter_upgrader_pre_download', 10, 3 );…

4 months ago

Posted a reply to Stuck on Step Two in Installation, on the site WordPress.org Forums:
Hi, Please apply this fix. Edit ../wp-content/plugins/js-support-ticket/modules/postinstallation/controller.php Find on line number 28 $layout = 'admin_steptwo';…

4 months ago

Posted a reply to Update Bugs, on the site WordPress.org Forums:
Hi, Apply these fixes. To remove double icon. Edit ../wp-content/plugins/js-support-ticket/js-support-ticket.php line: 668 Find $jssupportticket =…

4 months ago

Posted a reply to Change Admin Email, on the site WordPress.org Forums:
Hi, Add email address in System Emails. Admin > JS Support Ticket > System Emails…

4 months ago

Posted a reply to Client side emails random characters, on the site WordPress.org Forums:
Hi, If any one have this issue, try this Edit ../wp-content/plugins/js-support-ticket/modules/email/model.php Find $body = preg_replace('/\r?\n|\r/',…

4 months ago

Posted a reply to ticket is not created (client side), on the site WordPress.org Forums:
Hi, Please make sure default page select properly. Admin > JS Support Ticket > Configurations…

5 months ago

Posted a reply to Ticket thread/history not showing, on the site WordPress.org Forums:
Hi, Please create a private ticket in our system, we will check it. www.joomsky.com

5 months ago

Posted a reply to Reply Via Email, on the site WordPress.org Forums:
Hi, Yes, pro version support admin, agents and user/client email reply to store in ticket…

6 months ago

Posted a reply to Can not unpublish some fields, on the site WordPress.org Forums:
Hi, Some fields like title, category, publish date use in system. You can not unpublished…

6 months ago

Posted a reply to Icon Title, on the site WordPress.org Forums:
Hi, Update the plugin, size of support icon is reduce in new version.

7 months ago

Posted a reply to Disable editor HTML to create tickets, on the site WordPress.org Forums:
Hi, JS Support Ticket use default WP editor and ticket system do not offer text…

7 months ago

Posted a reply to Allow unregistered users, on the site WordPress.org Forums:
Hi, Yes, allow in configurations. Admin > JS Support Ticket > Configurations > Ticket settings…

8 months ago

Posted a reply to Formatting Dashboard, on the site WordPress.org Forums:
Hi, Try this Edit ../js-support-ticket/includes/css/inc-css/jssupportticket-controlpanel.css.php line no 10 old code div.js-menu-links-wrp a.js-ticket-dash-menu{display: inline-block; float: left;width:calc(100%…

8 months ago

Posted a reply to Admin attachments not working, on the site WordPress.org Forums:
Hi, System do not send attachments in email.

8 months ago

Posted a reply to Minor CSS bug in 2.1.0 wasn’t in older version, on the site WordPress.org Forums:
Hi, Please update or reinstall plugin, problem will be solved.

8 months ago

Posted a reply to Date Drop Down Display, on the site WordPress.org Forums:
Hi, It may css confict, please open private ticket, we will check it.

8 months ago