WordPress.org

Posted a reply to All series on a given axis must be of the same data type, on the site WordPress.org Forums:
Hi, Please update to latest version 2.2.4 Problem will be solved.

1 day ago

Posted a reply to Few things, on the site WordPress.org Forums:
Hi, Check the system error for any error. 1. Agent can upload it own picture…

2 weeks ago

Posted a reply to How to show support icon only to logged in user, on the site WordPress.org Forums:
Hi, Support icon will be available for both users and visitors. You can allow only…

2 weeks ago

Posted a reply to Translation Missing Strings, on the site WordPress.org Forums:
Hi, We will update it. Check the video to download the latest translations. https://www.youtube.com/watch?v=ITrwm0IBIjw

4 weeks ago

Posted a reply to critical error after activating this plugin, on the site WordPress.org Forums:
Hi, Try this Edit ../wp-content/plugins/js-support-ticket/js-support-ticket.php Find at line number 755 and 756 if (!session_id()) session_start();…

1 month ago

Posted a reply to No Add ticket appears, on the site WordPress.org Forums:
Hi, It may ticket system install not correctly. Please reinstall it. Alos check any Javascript…

1 month ago

Posted a reply to EMAIL RTL support, on the site WordPress.org Forums:
Hi, The system does not support email RTL, we note it. Hopefully, soon it will…

1 month ago

Posted a reply to Curl error after activate the plugin, on the site WordPress.org Forums:
Hi, Can you please give some more details. We do not use curl in the…

1 month ago

Posted a reply to Please do the Addons, on the site WordPress.org Forums:
Hi, 1. Do you means add multiple users on same ticket? Can you please give…

2 months ago

Posted a reply to guest can not submit ticket, on the site WordPress.org Forums:
Hi, Please check the captcha/re-captcha settings in configurations. Also make sure that all required field…

2 months ago

Posted a reply to Upload resume not working, on the site WordPress.org Forums:
Hi, Create private ticket and send your site details, we will check it. www.joomsky.com >…

2 months ago

Posted a reply to Organization function, on the site WordPress.org Forums:
Hi, No, JS Help Desk do not support it.

2 months ago

Posted a reply to Change Status filed content/Show on Listing, on the site WordPress.org Forums:
Hi, You can remove add fields from admin. Admin > Help Desk > Tickets >…

2 months ago

Posted a reply to Control Panel is not showing properly on Mobile devices., on the site WordPress.org Forums:
Hi, It may some other problem. Check our demo. http://demo.jshelpdesk.com/js-support-ticket-controlpanel/ Login as a user. Regards,…

2 months ago

Posted a reply to Js Help desk, on the site WordPress.org Forums:
Hi, We note your point, in new version, we will add it. Regards, JS Help…

2 months ago

Posted a reply to Edit the language file, on the site WordPress.org Forums:
Hi, Default language file ../wp-content/plugins/js-support-ticket/languages/js-support-ticket-en_US.po Regenerate and upload .mo file after editing .po file.

3 months ago

Posted a reply to Hide My Ticket Links, on the site WordPress.org Forums:
Hi, Hide it from configurations Admin > Help Desk > Configurations > User Menu

3 months ago

Posted a reply to Fatal error when activiating JS Help Desk Plugin, on the site WordPress.org Forums:
Hi, Try this Create or enable WordPress 'Contributor' role. Check if 'Contributor' role is not…

4 months ago

Posted a reply to new departments not showing up, on the site WordPress.org Forums:
Hi, Can you please check error log. Admin > Help Desk > System errors. If…

4 months ago

Posted a reply to How to display ticket to all user and allow them to participate in reply, on the site WordPress.org Forums:
Hi, Thanks. JS Help Desk do not support public tickets.

4 months ago

Posted a reply to email in ticket, on the site WordPress.org Forums:
Hi, It required code customization. You can find in ../wp-content/plugins/js-support-ticket/modules/ticket/tple/

4 months ago

Posted a reply to Js Help Desk Plugin, on the site WordPress.org Forums:
Hi, Some fields required in system, you can not unpublished it i.e subject, email, priority.…

4 months ago

Posted a reply to Conditional Fields, on the site WordPress.org Forums:
Hi, JS Help Desk support depended fields. Create combo box and then create dependent field…

4 months ago

Posted a reply to Change Default Customer Avatar, on the site WordPress.org Forums:
Hi, System use WordPress user profile picture. If your change/update it, it also check in…

5 months ago

Posted a reply to how to add Custom Register button to help desk, on the site WordPress.org Forums:
Hi, Two configurations need to show register button. 1. Admin > Settings > Membership: Checked…

5 months ago

Posted a reply to Regrouping ticket in project, on the site WordPress.org Forums:
Hi, No. Thanks,

5 months ago

Posted a reply to Admin does not receive email notification on new tickets, on the site WordPress.org Forums:
Hi, This is query UPDATE wp_js_ticket_config SET configfor = 'email', addon = '' WHERE configname…

5 months ago

Posted a reply to Admin does not receive email notification on new tickets, on the site WordPress.org Forums:
Hi, Can you please open private ticket at jshelpdesk.com We need config table data. Thanks,

5 months ago

Posted a reply to how to add Custom Register button to help desk, on the site WordPress.org Forums:
Hi, Enable register button from the configuration. Admin > Help Desk > Configurations > User…

5 months ago

Posted a reply to Offline status, on the site WordPress.org Forums:
Hi, Check the configurations. Admin > Help Desk > Configurations > Offline: No

5 months ago

Posted a reply to WP Vehicle Manager Support, on the site WordPress.org Forums:
Hi, We give support to our both free and paid users. Here is our support…

5 months ago

Posted a reply to Admin does not receive email notification og new ticket, on the site WordPress.org Forums:
Hi, Try this Run this query in phpmyadmin UPDATE wp_js_ticket_config SET configfor = 'email', addon…

6 months ago

Posted a reply to compatibility issue with html email plugin, on the site WordPress.org Forums:
Hi, Help Desk all email are html emails. You can check Admin > Help Desk…

7 months ago

Posted a reply to Problem with informs Restrict Content Pro, on the site WordPress.org Forums:
Hi, Can you please open private ticket at jshelpdesk.com We need some more information.

7 months ago

Posted a reply to database error Unknown column ‘eddorderid’, on the site WordPress.org Forums:
Hi, Most probably EDD addon is not configure properly. If you do not EDD addon,…

7 months ago

Posted a reply to Next Page Issues, on the site WordPress.org Forums:
Hi, Most probably Default page issue. Admin > Help Desk > Configurations > Default page:…

7 months ago

Posted a reply to Translation missing, on the site WordPress.org Forums:
Hi, Translation file at transifex are old. In few days new version will be available…

7 months ago

Posted a reply to Support icon wrong URL, on the site WordPress.org Forums:
Hi, Most probably default page is not properly set. Make sure default page is set…

7 months ago

Posted a reply to Lost password/register, on the site WordPress.org Forums:
Hi, System redirect to WP default lost password page. It is default behavior.

8 months ago

Posted a reply to Change font, on the site WordPress.org Forums:
Hi, JS Help Desk use theme font. If you want to overwrite via css, you…

8 months ago