Profiles

Posted a reply to Is this plugin abandoned?, on the site WordPress.org Forums:
Hi @kendawes No, it's not. We just have not released any updates in a while.…

Posted a reply to Rumors of Support Are Greatly Exaggerated, on the site WordPress.org Forums:
Hi @blindmonkey I'm sorry to hear that our team's response to your needs didn't meet…

Posted a reply to Display errors in description on Apple Podcasts, on the site WordPress.org Forums:
Hi @perfectword7 this should've been resolved with our v2.7.3 release. Marking this as Resolved now,…

Posted a reply to Images do not show, on the site WordPress.org Forums:
Hi @h1ghlife are you still experiencing the original issue you reported here? If so could…

Posted a reply to Blank space from title to player, on the site WordPress.org Forums:
HI there, I took a look at the page on your site, and looks as…

Posted a reply to XML parse error: no head element found, on the site WordPress.org Forums:
Ok, great to hear. If we can do anything else just let us know.

Posted a reply to All series episodes suddenly excluded from main feed!, on the site WordPress.org Forums:
Hi @cleuenberg I'm going to mark this as resolved now since we pushed the plugin…

Posted a reply to All series episodes suddenly excluded from main feed!, on the site WordPress.org Forums:
Hi @cleuenberg thanks for the heads up on this. This setting should only have affect…

Posted a reply to Podcast Feed Appearing Twice, on the site WordPress.org Forums:
Hi there, Thanks for the message and sharing a bit about the issue that you're…

Posted a reply to RSS Feed: no items available, on the site WordPress.org Forums:
HI @louisewelcchange In looking at your RSS feed now I'm not seeing any issues with…

Posted a reply to [NSFW] FAILED INSTALLATION, on the site WordPress.org Forums:
Hi there, All set at this point then? You can set the Permalink structure for…

Posted a reply to itunes:author field not encoding special characters, on the site WordPress.org Forums:
This should be resolved with v2.6.5 that we released earlier today. If we can do…

Posted a reply to RSS Feed Not Working, on the site WordPress.org Forums:
Hi all, This issue has been resolved with v2.6.5 that we released today. Please feel…

Posted a reply to RSS Feed showing only blank page, on the site WordPress.org Forums:
Hi @tobiasturk this issue has been resolved with v2.6.5 that we released earlier today. Please…

Posted a reply to itunes:author field not encoding special characters, on the site WordPress.org Forums:
Hi there, Yes we're working on a fix for this now to wrap that field…

Posted a reply to RSS Feed showing only blank page, on the site WordPress.org Forums:
Hi there, If you're experiencing this issue just with the most recent version of the…

Posted a reply to RSS Feed Not Working, on the site WordPress.org Forums:
Hi @tobiasturk is your website URL and WordPress URL in the WordPress Settings -> General…

Posted a reply to Podcast Feed Icons not working, on the site WordPress.org Forums:
Hiya @rmsarver81 thanks for the heads up on this. We were made aware of this…

Posted a reply to Apple Connect Cannot Find Art, on the site WordPress.org Forums:
Please let us know if you hear anything from Apple. We've faced the issue ourselves…

Posted a reply to Do you offer a player with a waveform?, on the site WordPress.org Forums:
Hi there, We don't have a player option with a waveform at this time. We…

Posted a reply to Apple Connect Cannot Find Art, on the site WordPress.org Forums:
Hi there, We ran into a similar issue today when helping another customer with another…

Posted a reply to itunes:type not picked up by Apple Podcasts Connect or Feed Validator, on the site WordPress.org Forums:
Hi there, We are going to be adding this feed field here shortly, but glad…

Posted a reply to Translation for the player, on the site WordPress.org Forums:
Hi @frankhuettner-1 in v2.6.4 that we just released today we enabled the ability for the…

Posted a reply to Style Code passing into rss feed, on the site WordPress.org Forums:
Hi @bhkh with v2.6.4 that was released today we made the "Post Excerpt" be more…

Posted a reply to Feature Request: Alt Attribute included in web player, on the site WordPress.org Forums:
Hi @stephendew this was included in the v2.6.4 release that went out today. Please take…

Posted a reply to Podcast series images keep showing default image, on the site WordPress.org Forums:
Hiya @sareidia with the v2.6.4 update that went out today this should be resolved. Please…

Posted a reply to Problem with iTunes, on the site WordPress.org Forums:
Hi @semplicewebsite are you seeing the episode in your RSS feed at this point? Apple…

Posted a reply to Podcast series images keep showing default image, on the site WordPress.org Forums:
Hi there, Thanks for the message and for bringing this to our attention. We have…

Posted a reply to Site Crash after uploads, on the site WordPress.org Forums:
Hi @garrity2021 are you self hosting the files or using an external hosting service? Additionally,…

Posted a reply to Adding new meta data to player, on the site WordPress.org Forums:
Hi there, You ought to be able to do this using the "ssp_media_player" filter described…

Posted a reply to RSS Feed Contains HTML Tags, on the site WordPress.org Forums:
Hi there, If you look at the "View Page Source" for the RSS Feed page…

Posted a reply to Feed shows only excerpt with “read more” instead of post content, on the site WordPress.org Forums:
Hi @cleuenberg have you tested this behavior with a stock theme like TwentyTwenty? We see…

Posted a reply to the series title is not visible, on the site WordPress.org Forums:
Hi @audreycormont94 could you confirm that the Feed Details for your Series have been saved…

Posted a reply to Show newest episodes first on podcast page?, on the site WordPress.org Forums:
Hi @ohliza thanks for the update and glad you were able to resolve this. We'll…

Posted a reply to Content Template being ignored, on the site WordPress.org Forums:
Hi @stephendew thanks for the updates here. Yes, in order for the contents of the…

Posted a reply to spotify does not update files?, on the site WordPress.org Forums:
Hi @bounce187 thanks for the message and for explaining the issue you're seeing. The root…

Posted a reply to Player won’t load audio file, getting 404, on the site WordPress.org Forums:
Hi @lukecarbis looks like you're needing to contact WPEngine for them to update a config…

Posted a reply to Content Template being ignored, on the site WordPress.org Forums:
Hi @stephendew Thanks for the message and the details here. In looking at your site…

Posted a reply to Change the podcast author, on the site WordPress.org Forums:
HI there, Yes, sounds like this would be possible through a custom role that you…

Posted a reply to Episode Image in RSS Feed, on the site WordPress.org Forums:
Hi there. We don't typically like to use the W3.org validator because it's not build…

Posted a reply to Is the Episode Image field a new thing or has it been there all along?, on the site WordPress.org Forums:
Most podcasting mobile apps will fall back to the default image for the feed (default…

Posted a reply to Is the Episode Image field a new thing or has it been there all along?, on the site WordPress.org Forums:
Yes, that sounds right. The episode specific image should be square and between 1400x1400px and…

Posted a reply to Podcast Cover Image vs. Featured Image, on the site WordPress.org Forums:
Hi @netzblogr we just released v2.6.2 which brings that episode-specific image into your RSS feed.…

Posted a reply to Images with RSS feed, on the site WordPress.org Forums:
Hi there, we just released v2.6.2 which brings that episode-specific image into your RSS feed.…

Posted a reply to Episode Image in RSS Feed, on the site WordPress.org Forums:
Hi there, we just released v2.6.2 which brings that episode-specific image into your RSS feed.…

Posted a reply to Is the Episode Image field a new thing or has it been there all along?, on the site WordPress.org Forums:
Hi there, we just released v2.6.2 which brings that episode-specific image into your RSS feed.…

Posted a reply to Episode Image in RSS Feed, on the site WordPress.org Forums:
Hi there, We have a plugin update for this that will be coming out later…

Posted a reply to Is the Episode Image field a new thing or has it been there all along?, on the site WordPress.org Forums:
Hi there, yes when this update goes out the feed image (whether it's the default…

Posted a reply to Is the Episode Image field a new thing or has it been there all along?, on the site WordPress.org Forums:
Hi there, The Episode Image is a new feature, as of the v2.6 release. It…

Posted a reply to RSS Feed Not Being Created (blank), on the site WordPress.org Forums:
Hi @lagestee great to hear that everything is resolved at this point. It'd be great…