WordPress.org

Posted a reply to Doesn’t work with Oxygen Builder, on the site WordPress.org Forums:
Hello, Thanks for letting us know about the issue. You can use our contact form…

2 weeks ago

Posted a reply to clicks lost, on the site WordPress.org Forums:
Hello, Unfortunately I don't have any suggestion. Please don't ask the same question multiple times.…

2 weeks ago

Posted a reply to Cannot contact support on the website, on the site WordPress.org Forums:
Hello Lucy, Please don't use this forum for the paid plugin, we are not allowed.…

2 weeks ago

Posted a reply to clicks lost and not getting answers for presale questions, on the site WordPress.org Forums:
Hello, I'll try to answer your questions. 1. Regarding the "lost" clicks, here are some…

3 weeks ago

Posted a reply to Advanced Matching, on the site WordPress.org Forums:
You're welcome!

4 weeks ago

Posted a reply to Advanced Matching, on the site WordPress.org Forums:
1. Yes, this option works just for logged-in users. 2. There are two types of…

4 weeks ago

Posted a reply to .git folder and .gitignore file in latest version, on the site WordPress.org Forums:
Sorry for the problem, it's fixed now.

1 month ago

Posted a reply to Facebook Pixel conversion value issue, on the site WordPress.org Forums:
Hello, Yes, the plugin will automatically track the value for each transaction. It works with…

1 month ago

Posted a reply to Post admin-ajax.php 500 Error, on the site WordPress.org Forums:
Please download the system report file from our plugin's left-side menu and send it to…

2 months ago

Posted a reply to Great support!, on the site WordPress.org Forums:
Thanks for the review! PS. Such a pain this Guzzle issue, you can't imagine!

2 months ago

Posted a reply to Post admin-ajax.php 500 Error, on the site WordPress.org Forums:
Hello, 1. It's hard to tell why there is that error related to admin-ajax.php. We…

2 months ago

Posted a reply to Large number of executions, on the site WordPress.org Forums:
The question is related to the paid version of the plugin, and we are not…

2 months ago

Posted a reply to Can’t get pixel to show, on the site WordPress.org Forums:
Facebook will let you run ads as soon as they start to get data from…

2 months ago

Posted a reply to Can’t get pixel to show, on the site WordPress.org Forums:
One more thing: the cookie consent plugin overwrites the settings in our own plugin.

2 months ago

Posted a reply to Can’t get pixel to show, on the site WordPress.org Forums:
The Facebook Pixel won't fire until the website visitor doesn't give her or his permission.…

2 months ago

Posted a reply to Can’t get pixel to show, on the site WordPress.org Forums:
You have a cookie consent plugin installed on your website. That plugins shows a consent…

2 months ago

Posted a reply to Can’t get pixel to show, on the site WordPress.org Forums:
Sure, accept cookies first. Your cookie consent blocks the pixel until you agree to tracking.

2 months ago

Posted a reply to Is there a way to delay pixels from firing for 5 seconds, on the site WordPress.org Forums:
Hi, You can configure a global event with delay. You can't delay the pixel completely…

2 months ago

Posted a reply to Double context tags on woocommerce products, on the site WordPress.org Forums:
Hello, We don't sell premium support, but you can always upgrade to the paid version…

2 months ago

Posted a reply to Pixelyoursite & admin-ajax, on the site WordPress.org Forums:
Hello, We use admin-ajax when we send Facebook Conversion API events to avoid caching the…

2 months ago

Posted a reply to Add an event_id parameter to your AddToCart event within your server payload, on the site WordPress.org Forums:
Hi Imran, I am not sure that the plugin sends CAPI events at this moment.…

2 months ago

Posted a reply to facebook remarketing, on the site WordPress.org Forums:
I think I understand now. This can work with one condition: the variation item ID…

2 months ago

Posted a reply to facebook remarketing, on the site WordPress.org Forums:
Do you mean this one? If it's about the pixel, I don't understand it. Can…

2 months ago

Posted a reply to facebook remarketing, on the site WordPress.org Forums:
Hi Don, PixelYourSite doesn't upload products in a Facebook Product Catalog. It lets you manage…

2 months ago

Posted a reply to Tracking Event Woocomerce, on the site WordPress.org Forums:
You just need to install, activate the plugin and add your Facebook ID. The WooCommerce…

3 months ago

Posted a reply to Pixel is not sending to Facebook, on the site WordPress.org Forums:
Hi, The first thing I would do is to delete any cache you have, and…

3 months ago

Posted a reply to AddToCart value is NaN instead of a number on version 7.2.0, on the site WordPress.org Forums:
Hello, Yes, it's possible that the error is related to that plugin, but I can't…

3 months ago

Posted a reply to Unmatched Products, on the site WordPress.org Forums:
To answer your two questions: 1. "I’m not sure. I used to use Facebook for…

3 months ago

Posted a reply to Facebook ID setting, on the site WordPress.org Forums:
You're welcome! Maybe you'll consider changing that 3 star rating into 5 star :)

3 months ago

Posted a reply to Facebook ID setting, on the site WordPress.org Forums:
1. Open our WooCommerce tab, disable the option to use Facebook for WooCommerce ID logic,…

3 months ago

Posted a reply to Great Plugin. However Variations IDs add to cart are not been tracket, on the site WordPress.org Forums:
You've have a comment for the same issue in the support forum, let's continue there.

3 months ago

Posted a reply to Facebook ID setting, on the site WordPress.org Forums:
Hi Carlos, Please describe your problem with more details. I have few questions: 1. How…

3 months ago

Posted a reply to Not getting an answer from Pixelyoursite Pro Support, on the site WordPress.org Forums:
Please submit requests about the paid version on our website. We are not allowed to…

3 months ago

Posted a reply to Great Plugin. However Variations IDs add to cart are not been tracket, on the site WordPress.org Forums:
Hi Carlos, Open the plugin's WooCommerce tab and look for a section called "Facebook ID…

3 months ago

Posted a reply to Unmatched Products, on the site WordPress.org Forums:
Hi Eddy, PixelYourSite just deals with the pixel/tags part, it doesn't upload products into a…

3 months ago

Posted a reply to Missing ViewContent Value Errors, on the site WordPress.org Forums:
Hello, We have this video explaining why value is not mandatory for those events, but…

3 months ago

Posted a reply to Your pixel is not receiving any content IDs for items, on the site WordPress.org Forums:
This is very limited information, but your problem seems related to the pixel, not the…

3 months ago

Posted a reply to Google analytics tag not working with Anonymous Users, on the site WordPress.org Forums:
Hi, You probably have a cache that you need to delete.

3 months ago

Posted a reply to Purchase event not triggering server events, on the site WordPress.org Forums:
Thanks for the screenshot, I provided a possible explanation in my first response here. If…

3 months ago

Posted a reply to Purchase event not triggering server events, on the site WordPress.org Forums:
Testing is pretty simple: Open your Events Manager, click on Test Events, select Server. Copy…

3 months ago

Posted a reply to Purchase event not triggering server events, on the site WordPress.org Forums:
Hi, Conversion API works as a backup for browsers events. When Facebook gets both the…

3 months ago

Posted a reply to Conversions not connected to Campaigns, on the site WordPress.org Forums:
I wonder if the User-ID we sent to Google Analytics is somehow related. Please open…

3 months ago

Posted a reply to Conversions not connected to Campaigns, on the site WordPress.org Forums:
I confirm it's not a limitation with the plugin. Attribution is done entirely by Google.…

3 months ago