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  • Member Since: March 15th, 2017
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  • Posted a reply to Style trouble, on the site WordPress.org Forums:
    Hello, Please create ticket on SupportCandy website.

    2 years ago

  • Posted a reply to Option to hide filters by default, on the site WordPress.org Forums:
    Hello, We are going to add new setting to show or hide filters on page…

    2 years ago

  • Posted a reply to Do not create ticket, on the site WordPress.org Forums:
    Hello, For console error, it may conflict with some other plugin.You can troubleshoot this yourself…

    2 years ago

  • Posted a reply to Search filter 2nd status under 1st filter selection., on the site WordPress.org Forums:
    Thank you for sharing theme URL. Yes it is a z-index conflict. Please add below…

    2 years ago

  • Posted a reply to Error after update plugin, on the site WordPress.org Forums:
    Hi there, Thank you for reporting this issue. We have added this in our bug…

    3 years ago

  • Posted a reply to Customer Reply to Ticket, on the site WordPress.org Forums:
    Hi @brettroby, Please contact to your host provider, they will help you to enable the…

    4 years ago

  • Posted a reply to Suggestions, on the site WordPress.org Forums:
    Hi @prldoyle, We have added this suggestion in our suggestion list. After discussing with our…

    4 years ago

  • Posted a reply to Hide Timer, on the site WordPress.org Forums:
    Hi @darienandrew, Please deactivate Timer Add-on in Plugins.

    4 years ago

  • Posted a reply to Submit Button Missing on Front End, on the site WordPress.org Forums:
    Hi @bk12, We have to check the issue on your site. Please contact us on…

    4 years ago

  • Posted a reply to Can admin create a ticket for a user?, on the site WordPress.org Forums:
    Hi @bloggy2013, Please goto Support Plus>Create New Ticket tab and click on Change User. This…

    4 years ago

  • Posted a reply to CSV Export examples/screens, on the site WordPress.org Forums:
    Hi @nmanzanos, It exports all the data except ticket description and replies. But we are…

    4 years ago

  • Posted a reply to Reset statistics, on the site WordPress.org Forums:
    Hi @christianklint, No,it is not possible. Statistics is depends on statuses of the tickets.

    4 years ago

  • Posted a reply to No. of tickets in frontend, on the site WordPress.org Forums:
    Hi @bemf, Yes,it is possible using the Apply Filter. Click on Apply filter and change…

    4 years ago

  • Posted a reply to Internal Ticket Updates?, on the site WordPress.org Forums:
    Hi @darienandrew, Yes,it is possible. Use Add Note while replying the ticket, this will be…

    4 years ago

  • Posted a reply to Exclude administrator roles from agent list, on the site WordPress.org Forums:
    Hi @lukemoffat, It is not possible to exclude administrator roles from agents list.

    4 years ago

  • Posted a reply to Set the limits of answers, on the site WordPress.org Forums:
    Hi yaroslavchic89, This is not possible using css code.

    4 years ago

  • Posted a reply to Submit Button Missing on Front End, on the site WordPress.org Forums:
    Hi there, We checked the issue on your given url. There is css conflict with…

    4 years ago

  • Posted a reply to Set the limits of answers, on the site WordPress.org Forums:
    Hi yaroslavchic89, Unfortunately it is not possible, there is no limits for tickets replies.

    4 years ago

  • Posted a reply to Custom fields will not show in new ticket, on the site WordPress.org Forums:
    Hi there, Please goto Support Plus>Advanced Settings>Re-Order Fields and enable custom field.

    4 years ago

  • Posted a reply to Status & Priority Duplicating, on the site WordPress.org Forums:
    Hi there, This is not a common issue and not raised by any other users.…

    4 years ago

  • Posted a reply to Custom column on Ticket List, on the site WordPress.org Forums:
    Hi there, It is not possible to have such column in ticket list. If you…

    4 years ago

  • Posted a reply to Agent Issue, on the site WordPress.org Forums:
    Hi there, Please go to Support Plus -> Settings -> Role Management and check if…

    4 years ago

  • Posted a reply to Responsive, on the site WordPress.org Forums:
    Hi there, You can use custom css, please goto Support Plus > Settings > Custom…

    4 years ago

  • Posted a reply to Responsive, on the site WordPress.org Forums:
    Hi again, If you can share support page URL, we'll try to help you in…

    4 years ago

  • Posted a reply to Responsive, on the site WordPress.org Forums:
    Hi there, Please let us know which theme you are using and explain your issues…

    4 years ago

  • Posted a reply to Change login URL, on the site WordPress.org Forums:
    Hi there, This setting is not available.You can completely disable login module from plugin general…

    4 years ago