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Posted a reply to Plugin not working, on the site WordPress.org Forums:
Yes that will be the reason the contact is not sync'd. You have two options:…

2 months ago

Posted a reply to Plugin not working, on the site WordPress.org Forums:
Ok - for you the contact should be created on ActiveCampaign (and tags added) when…

2 months ago

Posted a reply to Plugin not working, on the site WordPress.org Forums:
Hi there, Can you check a few settings for me so that I know what…

2 months ago

Posted a reply to Failed tag not removed, on the site WordPress.org Forums:
No problem, let's wait for the next occurrence and go through then. I've made a…

3 months ago

Posted a reply to Failed tag not removed, on the site WordPress.org Forums:
Hi Jamie, thanks for getting in touch. I suspect that subscription payment failures may not…

3 months ago

Posted a reply to Payment Method Tag, on the site WordPress.org Forums:
Hi Tore, Sorry but wc-ac-hook does not pass additional order information through to AC (either…

1 year ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Ok that explains why the sync is not being triggered. It is a Stripe payment…

1 year ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Hi Nicole, Ok the first thing is the form id issue. We'll fix that but…

1 year ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Sorry Nicole I just realised I was reading your post in the wrong order. You…

1 year ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Hi Nicole. Let's see if we can get to the bottom of this. The first…

1 year ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Hi Nicole. Can you check a few settings for me so that I know what…

1 year ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
Thanks for letting me know that you have worked around ok. I will put another…

1 year ago

Posted a reply to Plugin stopped working (maybe after WooCommerce update), on the site WordPress.org Forums:
Hi there, If you have not already, you must disable the wc-ac-hook plugin for the…

1 year ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
So here is an example of how I would expect tags to be added and…

1 year ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
Ok. Well I suggest that I explain what should happen (with track order status) with…

1 year ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
Ok, I've just taken a read through and let's see what I can do. Two…

2 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Quite likely. If you have an order flow that skips the processing stage for whatever…

2 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Keep me posted, but I think that un-checking the 'Add/Update Contact' option is the solution…

2 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Hi Karen, Well I suspect there are two things to do. Firstly check the (ActiveCampaign)…

2 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Karen - please can you also get back to me with the answers to a…

2 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Hi there, sorry to hear that. Let's take a look and see what is going…

2 years ago

Posted a reply to Sending Information to Active Campaign, on the site WordPress.org Forums:
I don't believe that any of the integrations do address yet. I know of three…

2 years ago

Posted a reply to Sending Information to Active Campaign, on the site WordPress.org Forums:
Hi there. The address and company are not done at the moment. The phone number…

2 years ago

Posted a reply to Stopped Working After Update, on the site WordPress.org Forums:
Dave, Thanks for doing the test. It was odd that changing the order status to…

2 years ago

Posted a reply to Passing Amount or Coupon Code, on the site WordPress.org Forums:
ActiveCampaign have just launched their own WooCommerce integration that will sync order data (based around…

2 years ago

Posted a reply to Stopped Working After Update, on the site WordPress.org Forums:
OK here is my thinking. By the way can you get back to me and…

2 years ago

Posted a reply to Stopped Working After Update, on the site WordPress.org Forums:
OK I'll go through this and have a think about it. One last obvious thing…

2 years ago

Posted a reply to Stopped Working After Update, on the site WordPress.org Forums:
Thanks DC. So couple more things. You've probably done this already but can you just…

2 years ago

Posted a reply to Stopped Working After Update, on the site WordPress.org Forums:
Hi there - very sorry to hear that. Firstly can you confirm the wc-ac-settings. If…

2 years ago

Posted a reply to WC Tag & Contact Not Feeing into AC, on the site WordPress.org Forums:
Hi there, The first thing to do is to check the debug log. To do…

2 years ago

Posted a reply to WC-AC Hook Default Tag, on the site WordPress.org Forums:
Hi Prabhu. I would like to help more but this forum is not intended to…

2 years ago

Posted a reply to WC-AC Hook Default Tag, on the site WordPress.org Forums:
Prabhu - You must not add the tag in the automation. When you add the…

2 years ago

Posted a reply to WC-AC Hook Default Tag, on the site WordPress.org Forums:
Hi Prabhu, I cannot be certain what your ActiveCampaign automations do (or how they are…

2 years ago

Posted a reply to Adding AC Tag on Completion, on the site WordPress.org Forums:
Hi there. I will make a note to do this. It is obviously not so…

2 years ago

Posted a reply to Adding AC Tag on Completion, on the site WordPress.org Forums:
Yes if the tag was deleted it would be re-created on order completion. I would…

2 years ago

Posted a reply to Adding AC Tag on Completion, on the site WordPress.org Forums:
Hi there. Please can you let me know the following WC-AC Hook settings: Do you…

2 years ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
Sorry for taking so long to respond. I could have sworn I clicked the notify…

2 years ago

Posted a reply to No Double Opt-In, on the site WordPress.org Forums:
Unfortunately you can't do that just yet but it is a good idea. I already…

2 years ago

Posted a reply to Tag removal on refunds?, on the site WordPress.org Forums:
I will be revisiting this at some point. But probably not in isolation. ActiveCampaign are…

2 years ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
I don't think anything has changed but there is a subtle difference between the base…

2 years ago

Posted a reply to Resubscribes with subscription products, on the site WordPress.org Forums:
Hi Menno. Hopefully you will have read the previous post so that you can understand…

2 years ago

Posted a reply to Resubscribes with subscription products, on the site WordPress.org Forums:
Ok I've done some retesting and so far everything is working as expected. The following…

2 years ago

Posted a reply to Resubscribes with subscription products, on the site WordPress.org Forums:
Thanks Menno. I'm going to do a couple of tests myself later today. Because I…

2 years ago

Posted a reply to Resubscribes with subscription products, on the site WordPress.org Forums:
Ok. So from the sound of things you are not using the track order status…

2 years ago