WordPress.org

Posted a reply to WC-AC Hook not syncing phone number from woocommerce, on the site WordPress.org Forums:
That's great. You can use the donation link if you wish. Many thanks, Matt https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&business=matt@sendmail.me.uk&currency_code=GBP&item_name=Donation+for+WC-AC+Hook

2 weeks ago

Posted a reply to WC-AC Hook not syncing phone number from woocommerce, on the site WordPress.org Forums:
Yes that does sound like the source of the problem (although lets see). It sounds…

2 weeks ago

Posted a reply to WC-AC Hook not syncing phone number from woocommerce, on the site WordPress.org Forums:
Thanks Vilijam - I need to upgrade a test environment to do the test, so…

2 weeks ago

Posted a reply to WC-AC Hook not syncing phone number from woocommerce, on the site WordPress.org Forums:
Hi Vilijam, Yes is should sync the telephone number. Can you do a couple of…

2 weeks ago

Posted a reply to Product / Client tag is not working, on the site WordPress.org Forums:
It needs to know the list - it is just how ActiveCampaign was originally setup…

2 months ago

Posted a reply to Product / Client tag is not working, on the site WordPress.org Forums:
Let's check that the list exists first, since that is the error being reported. You…

2 months ago

Posted a reply to Updates?, on the site WordPress.org Forums:
Yes it is still supported. I'll get the readme.txt file updated so that you don't…

2 months ago

Posted a reply to Product tags aren’t working, on the site WordPress.org Forums:
Hi there, If the sync is working ok (the contact is added), then I suspect…

3 months ago

Posted a reply to [WC-AC Hook] Message Field, on the site WordPress.org Forums:
Yes I think I understand ok. I’m afraid this plugin wc-ac-hook cannot help. It only…

3 months ago

Posted a reply to Message Field, on the site WordPress.org Forums:
Hi there, I'm not quite sure what you are trying to do so you might…

3 months ago

Posted a reply to cancelled orders still get a subscription but did not pay, on the site WordPress.org Forums:
That setup looks right from what you say. Track Order Status = Disabled Add/Update Contact…

5 months ago

Posted a reply to cancelled orders still get a subscription but did not pay, on the site WordPress.org Forums:
Can you confirm the typical order status changes for a customers order. I can't see…

5 months ago

Posted a reply to cancelled orders still get a subscription but did not pay, on the site WordPress.org Forums:
The debug log is dated and can be found in WordPress under at WooCommerce >…

5 months ago

Posted a reply to cancelled orders still get a subscription but did not pay, on the site WordPress.org Forums:
Couple of things for you to do for me to help me investigate. Please can…

5 months ago

Posted a reply to cancelled orders still get a subscription but did not pay, on the site WordPress.org Forums:
Hi there - when I get a moment later I'll check what I expect to…

5 months ago

Posted a reply to An unexpected problem occurred with the API request, on the site WordPress.org Forums:
Hi there - The undefined variable message is a notice (that will be shown when…

5 months ago

Posted a reply to No funciona, on the site WordPress.org Forums:
Hi alehendrix, I'm assuming that you have enabled the debug log? If not then please…

7 months ago

Posted a reply to No funciona, on the site WordPress.org Forums:
Hi there, Can you check a few settings for me so that I know what…

8 months ago

Posted a reply to Possible wrong tag, on the site WordPress.org Forums:
Ok I have create a new branch of the plugin so that you can debug…

11 months ago

Posted a reply to Uninstalling and deleting redirect code, on the site WordPress.org Forums:
Hi Yen, I'm not sure I can help much, but let's see. I presume from…

11 months ago

Posted a reply to Possible wrong tag, on the site WordPress.org Forums:
Ok when I get a moment later today or tomorrow, I'll prepare a new branch…

11 months ago

Posted a reply to Possible wrong tag, on the site WordPress.org Forums:
Ok thanks. I have a few more questions. Apologies for this taking some time. Because…

11 months ago

Posted a reply to Possible wrong tag, on the site WordPress.org Forums:
Thanks - I'll need more but this is what I need to start with. Firstly…

11 months ago

Posted a reply to Possible wrong tag, on the site WordPress.org Forums:
Hi there, The starting point is to look at the debug log for orders related…

12 months ago

Posted a reply to Plugin not working, on the site WordPress.org Forums:
Yes that will be the reason the contact is not sync'd. You have two options:…

1 year ago

Posted a reply to Plugin not working, on the site WordPress.org Forums:
Ok - for you the contact should be created on ActiveCampaign (and tags added) when…

1 year ago

Posted a reply to Plugin not working, on the site WordPress.org Forums:
Hi there, Can you check a few settings for me so that I know what…

1 year ago

Posted a reply to Failed tag not removed, on the site WordPress.org Forums:
No problem, let's wait for the next occurrence and go through then. I've made a…

2 years ago

Posted a reply to Failed tag not removed, on the site WordPress.org Forums:
Hi Jamie, thanks for getting in touch. I suspect that subscription payment failures may not…

2 years ago

Posted a reply to Payment Method Tag, on the site WordPress.org Forums:
Hi Tore, Sorry but wc-ac-hook does not pass additional order information through to AC (either…

2 years ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Ok that explains why the sync is not being triggered. It is a Stripe payment…

2 years ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Hi Nicole, Ok the first thing is the form id issue. We'll fix that but…

2 years ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Sorry Nicole I just realised I was reading your post in the wrong order. You…

2 years ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Hi Nicole. Let's see if we can get to the bottom of this. The first…

2 years ago

Posted a reply to WC-AC plugin not working, on the site WordPress.org Forums:
Hi Nicole. Can you check a few settings for me so that I know what…

3 years ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
Thanks for letting me know that you have worked around ok. I will put another…

3 years ago

Posted a reply to Plugin stopped working (maybe after WooCommerce update), on the site WordPress.org Forums:
Hi there, If you have not already, you must disable the wc-ac-hook plugin for the…

3 years ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
So here is an example of how I would expect tags to be added and…

3 years ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
Ok. Well I suggest that I explain what should happen (with track order status) with…

3 years ago

Posted a reply to WC-AC stopped adding order status to tags, on the site WordPress.org Forums:
Ok, I've just taken a read through and let's see what I can do. Two…

3 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Quite likely. If you have an order flow that skips the processing stage for whatever…

3 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Keep me posted, but I think that un-checking the 'Add/Update Contact' option is the solution…

3 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Hi Karen, Well I suspect there are two things to do. Firstly check the (ActiveCampaign)…

3 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Karen - please can you also get back to me with the answers to a…

3 years ago

Posted a reply to Stopped working, not sure why, on the site WordPress.org Forums:
Hi there, sorry to hear that. Let's take a look and see what is going…

3 years ago