Profiles

• Engaged directly by a client as Project Manager to lead their developer team and manage vendor communication across a stakeholder group of 32 — a client-requested, PM-level engagement distinct from a coordinator role.

• Diagnosed the root cause of chronic underperformance on an enterprise apparel account (32% profitability) through AI-assisted analysis of time-tracking data — identifying frequent resource shuffling and senior engineers absorbing basic tasks meant for mid-level staff; rebalanced the team, lifting profitability to 40-42% while sustaining 85-90% profitability across most other active projects.

• Independently own delivery across 5-6 concurrent enterprise projects for global clients — scoping, sprint planning, budget tracking, resource allocation, and stakeholder communication end-to-end.

• Lead the redesign of Dealer.com and B2B KBB websites, critical platforms for Cox Automotive, ensuring seamless project execution and stakeholder alignment.

• Stepped in with zero notice on a client project after the assigned PM went on leave mid-project — scoped and delivered a marketing site for a new entertainment-hiring app launch in 1 week with a 2-developer team.

• Grew a fixed-cost client engagement from a Core Web Vitals/performance project into a second contract migrating their editorial experience from Elementor to Gutenberg.

• Managing cross-functional teams to launch a WooCommerce store, enabling a client's offline-to-eCommerce transition, and separately managing a retainer account with a continuous stream of complex requests.

• Use AI tools (ChatGPT, Claude) daily to accelerate delivery — drafting stakeholder/client communication, building WBS and task breakdowns, summarizing meetings and standups, drafting sprint retros and status reports, flagging risks, and running first-pass log/issue triage when developers are unavailable.

• Collaborated with Automattic on a support-quality initiative, mentoring engineers and improving support workflows.