WordPress.org

Posted a reply to Unable to connect Stripe to GiveWP, on the site WordPress.org Forums:
Hi @salamuyghur, When I click on that link, I would expect to see your WordPress…

2 days ago

Posted a reply to White screen redirect on all payment types, on the site WordPress.org Forums:
Glad to help. Feel free to open a new support ticket if anything else comes…

3 days ago

Posted a reply to White screen redirect on all payment types, on the site WordPress.org Forums:
This is probably the cause of the problem. The fix is really simple. 1. First,…

3 days ago

Posted a reply to GiveWP & Paypal Sandbox Not Accepting Test Donations, on the site WordPress.org Forums:
Hi @zanderroth, Have you tested using a Sandbox buyer account test card? Can you post…

3 days ago

Posted a reply to Wpackagist update needed, on the site WordPress.org Forums:
Hi Neil, I think that’s automatic. Sounds like there’s a refresh button to click on?…

3 days ago

Posted a reply to Unable to connect Stripe to GiveWP, on the site WordPress.org Forums:
Hi @salamuyghur, Happy to clarify. That can happen if you're hiding or redirecting the /wp-admin/…

3 days ago

Posted a reply to White screen redirect on all payment types, on the site WordPress.org Forums:
Hi @gmoneyreg, Go to Donations -> Tools -> System Info, scroll down to the GiveWP…

3 days ago

Posted a reply to Donor Dashboard showing “No Donations” after update to Version 2.11.2, on the site WordPress.org Forums:
Hi Heidi, This is a known issue that our team is looking into but there's…

3 days ago

Posted a reply to Anonymous Giving Conflict, on the site WordPress.org Forums:
Hi @shemakeswebsites, Just checking in on this issue. Do you still need assistance here?

3 days ago

Posted a reply to Send Donation Amount Through URL Prefix?, on the site WordPress.org Forums:
Hi @zerojjc, The short answer is YES. However, there will be some custom code required…

3 days ago

Posted a reply to Donor’s email address, on the site WordPress.org Forums:
Hi @lpp30, Happy to clarify. The email field is only pre-populated if you are logged…

3 days ago

Posted a reply to Database update issue, on the site WordPress.org Forums:
Hi @philnowak2, This is now an issue of the logs not migrating correctly. Here’s a…

3 days ago

Posted a reply to Is there a record of what page a donation was made?, on the site WordPress.org Forums:
Hi @aaronrobb, GiveWP stores the URL where the donation was made from in the give_donationmeta…

3 days ago

Posted a reply to Stripe payment issue, on the site WordPress.org Forums:
Hi @roshniahuja14, Can you reach out to us via our contact form? Use the option…

3 days ago

Posted a reply to Change steps on multistep donation form, on the site WordPress.org Forums:
Hi @cmorillo, Happy to clarify. It's not possible to move the form elements around the…

3 days ago

Posted a reply to Database update issue, on the site WordPress.org Forums:
Hi @alex_stoiu, There's no need to add sections to the old logs table. The migration…

3 days ago

Posted a reply to How to hook function to action, on the site WordPress.org Forums:
Hi @ojasya, Right now, we do not have documentation that covers how to customize GiveWP…

3 days ago

Posted a reply to Givewp db update fail and causing errors, on the site WordPress.org Forums:
Hi @littleant01, Donations with "donor missing" and "untitled" forms will cause the database to stall…

3 days ago

Posted a reply to Box donation keep loading for users after donating with “Stripe – Credit Card”, on the site WordPress.org Forums:
Hi @frenchhabc, Go to Donations -> Tools -> System Info, scroll down to the GiveWP…

3 days ago

Posted a reply to languages in confirmation of donation, on the site WordPress.org Forums:
Hi @anuski78, I made a quick screencast to show you how to get the correct…

3 days ago

Posted a reply to GiveWP & PayPal Donation Gateway, on the site WordPress.org Forums:
Hi @trcoxe, Just checking in on this issue. Do you still need assistance here?

3 days ago

Posted a reply to Will NOT Process Donations, on the site WordPress.org Forums:
Hi @cityotter, Just checking in on this issue. Do you still need assistance here?

3 days ago

Posted a reply to donor dashboard crash/hang, on the site WordPress.org Forums:
Hi, I'm happy to report this has been resolved in GiveWP 2.11.2. Please update and…

3 days ago

Posted a reply to Paypal Donation not processing payment, on the site WordPress.org Forums:
@rasworpr I just found the message you sent through our support channel. To answer your…

3 days ago

Posted a reply to Get donation amount of single donation, on the site WordPress.org Forums:
Hi @nklsjln, You can customize the [give_receipt] shortcode used in the Donation Confirmation page: https://github.com/impress-org/givewp/blob/master/templates/shortcode-receipt.php…

2 weeks ago

Posted a reply to donor dashboard crash/hang, on the site WordPress.org Forums:
Hi @chrysaliz, Thanks for the update. This error appears to trigger whenever something crashes GiveWP…

2 weeks ago

Posted a reply to Paypal Donation not processing payment, on the site WordPress.org Forums:
@rasworpr just following up here. Do you have a ticket number from our support forum…

2 weeks ago

Posted a reply to “There has been a critical error on this website”, on the site WordPress.org Forums:
Hi @dsecomb, The database updating is not completing because donation #28581 became detached from the…

2 weeks ago

Posted a reply to Mark emails as ‘not spam’, on the site WordPress.org Forums:
No, you need to reach out to the donor and ask him/her to donate again.

2 weeks ago

Posted a reply to Stripe Checkout Not Processing Donation Transactions, on the site WordPress.org Forums:
Happy to help. If you come across any other issues don't hesitate to open a…

2 weeks ago

Posted a reply to Stripe Checkout Not Processing Donation Transactions, on the site WordPress.org Forums:
In the System Info you provided, I noticed that the wp_give_revenue table is missing from…

2 weeks ago

Posted a reply to Mailchimp newsletter not subscribe my audience, on the site WordPress.org Forums:
Hi there, This question is regarding one of our paid add-ons. The moderators of this…

2 weeks ago

Posted a reply to Stripe Checkout Not Processing Donation Transactions, on the site WordPress.org Forums:
Hi @neo9design, Go to Donations -> Tools -> Logs, sort by “Errors” and locate any…

2 weeks ago

Posted a reply to Givewp db update fail and causing errors, on the site WordPress.org Forums:
Hi @jeffwest35, Go to Donations -> Tools -> Logs, sort by "Errors" and locate any…

2 weeks ago

Posted a reply to How to make last name field required (where to put the PHP snippet?), on the site WordPress.org Forums:
Hi @tbverrall, Use the Code Snippets plugin to insert the code.

2 weeks ago

Posted a reply to Rearranging on the Multi-Step Donation Form Template, on the site WordPress.org Forums:
Hi @agracefulaurora, Currently, it's not possible to move the form elements around in the multi-step…

2 weeks ago

Posted a reply to Mark emails as ‘not spam’, on the site WordPress.org Forums:
Hi @madhumurthy, Happy to help. You can whitelist emails in Donations -> Settings -> Advanced…

2 weeks ago

Posted a reply to Post type in activity feed, on the site WordPress.org Forums:
Hi @pmuuka, When you look at the source of register_post_type, you'll see that it has…

2 weeks ago

Posted a reply to How to change donation status automatically, on the site WordPress.org Forums:
Hi Durwin, This is most often caused by a lack of the proper webhook (the…

2 weeks ago

Posted a reply to Box donation keep loading for users after donating with “Stripe – Credit Card”, on the site WordPress.org Forums:
Hi @frenchhabc, This is most often caused by a lack of the proper webhook (the…

2 weeks ago

Posted a reply to GiveWP & PayPal Donation Gateway, on the site WordPress.org Forums:
Hi @trcoxe, We've seen various errors with folks trying to connect to the PayPal Donations…

2 weeks ago

Posted a reply to languages in confirmation of donation, on the site WordPress.org Forums:
Hi @anuski78, This depends on the plugin or service you are using to translate your…

2 weeks ago

Posted a reply to Change donation progress currency to kg, on the site WordPress.org Forums:
Hi @nklsjln, I'm afraid that there's no simple way to do this. It will require…

2 weeks ago

Posted a reply to donor dashboard crash/hang, on the site WordPress.org Forums:
Hi @chrysaliz, Are you using PHP 7.2 or later? You can find this information in…

2 weeks ago

Posted a reply to “There has been a critical error on this website”, on the site WordPress.org Forums:
Sorry for the slow response. The ticket was closed but I've reopened it now. @asiegle…

3 weeks ago

Posted a reply to Any way to allow a user to only see the reports of forms they created?, on the site WordPress.org Forums:
Hi @webofcreativity, That's not possible. Access to the Donations records is all or nothing. Basically,…

3 weeks ago

Posted a reply to donor dashboard crash/hang, on the site WordPress.org Forums:
Hi @chrysaliz, The iframe of the Donor Dashboard generates a fatal error: https://www.absolutewellness.my/?give-embed=donor-dashboard&accent-color=%2368bb6c#/dashboard This would…

3 weeks ago

Posted a reply to Is Give GDPR compatible?, on the site WordPress.org Forums:
Hi @emexonline777, Happy to clarify here. We’re researching all things necessary for GDPR not only…

3 weeks ago

Posted a reply to Currency Prefix on Give Slider, on the site WordPress.org Forums:
Hi @samgov, Happy to help here. The currency symbols on the slider seem to be…

3 weeks ago

Posted a reply to Refund donation and renewal donation from GiveWP dashboard, on the site WordPress.org Forums:
Hi @chabadrichmond, That only applies to Stripe payments. First, you need to change the status…

3 weeks ago