Posted a reply to Protected links, on the site WordPress.org Forums:
Hye @nicoleellingson I am not sure I follow your requirements. If you could detail a…

Posted a reply to Product edit screen slow, on the site WordPress.org Forums:
Hi @arikegiftt Please send us a message via https://easydigitaldownloads.com/support/ and our team will be more…

Posted a reply to Pro Plugin – single site license + dev environment?, on the site WordPress.org Forums:
Hey @cyclissmo We do account for that and some specific domain extensions like .test, localhost,…

Posted a reply to Login for View Receipt not working, on the site WordPress.org Forums:
Hey @specialk I am marking this issue as resolved as the issue has been addressed…

Posted a reply to Quantity hook, on the site WordPress.org Forums:
Hey @pontuserikssondotcom That is a paid plugin so you would need to reach out to…

Posted a reply to PHP session always started, on the site WordPress.org Forums:
Hey @jamieburchell We have plans to improve/refactor session handling in the future but that is…

Posted a reply to Cant Delete Discounts, on the site WordPress.org Forums:
That is correct yes! For used discounts, you can no longer delete them. We made…

Posted a reply to Cant Delete Discounts, on the site WordPress.org Forums:
Hey @ianbarber If your discount has not been used before then you should be able…

Posted a reply to All Access Question, on the site WordPress.org Forums:
Hey @ianbarber Sorry for the delay in response. At the moment All Access data is…

Posted a reply to Session errors are severe and slow., on the site WordPress.org Forums:
Hi @funfuns74 I apologize for any trouble you might have with our plugin! I don't…

Posted a reply to SendinBlue Addon, on the site WordPress.org Forums:
Hey @ianbarber We do not have an official extension for SendinBlue. If you do have…

Posted a reply to Failed to send purchase receipt, on the site WordPress.org Forums:
You will need to reach out to your hosting provider and have them investigate. EDD…

Posted a reply to Failed to send purchase receipt, on the site WordPress.org Forums:
Hey @pontuserikssondotcom I would try and install a plugin like https://wordpress.org/plugins/email-log/ then try to send…

Posted a reply to Notice on Paypal payment failure, on the site WordPress.org Forums:
Hi there. It is possible that the item not being removed from the cart could…

Posted a reply to Slow query on downloads page, on the site WordPress.org Forums:
Hey @rachidaitouaissi The Size field inside FES is referring to the size width of the…

Posted a reply to Theme has different template files from EDD, on the site WordPress.org Forums:
Hey @dr-hack Sometimes Theme developers use the theme files that come with EDD and make…

Posted a reply to Missed “Insert Download” button on CPT, on the site WordPress.org Forums:
Hey @fostik The custom post type needs to register support for "edd_insert_download" via the supports…

Posted a reply to [NSFW] Error: Unable to locate Payment Method., on the site WordPress.org Forums:
Hi @quocminh3707 If I saw correctly on your website you are running EDD version 2.11.5.…

Posted a reply to No payments have been found that match your request., on the site WordPress.org Forums:
Could you please send a support ticket and our team will take a closer look…

Posted a reply to All Access Question, on the site WordPress.org Forums:
Honestly, I can't say for sure. You would need to retrieve the access pass of…

Posted a reply to Error 102: You do not have permission to download this file, on the site WordPress.org Forums:
Hey @xberg Based on the issue you linked, can you check to make sure you…

Posted a reply to All Access Question, on the site WordPress.org Forums:
Hey @ianbarber If you don't use Recurring Payments along with All Access then you would…

Posted a reply to No payments have been found that match your request., on the site WordPress.org Forums:
Hi @franserpico I apologize for the delay here. The uploads/edd directory is protected via .htaccess…

Posted a reply to Too much stress MYSQL, on the site WordPress.org Forums:
Hey @rachidaitouaissi You can cancel the recalculation process as that happens after the Orders are…

Posted a reply to Critical error on EDD 3.x when PHP version 8.x, on the site WordPress.org Forums:
Hey @lavendel2 What is the exact PHP version that you're on when you get that…

Posted a reply to EDD 3.1.0.2 breaks software licence, on the site WordPress.org Forums:
Happy to help! It was an issue that we fixed in a recent update but…

Posted a reply to EDD 3.1.0.2 breaks software licence, on the site WordPress.org Forums:
Hi @xberg Is the Download that the user purchasing a Bundle? If so please edit…

Posted a reply to Double Purchase Button, on the site WordPress.org Forums:
Please change the theme of the website to a default one from WordPress and see…

Posted a reply to ‘v30_migration’ is not a registered WPI-CLI, on the site WordPress.org Forums:
I believe you need to have an active connection to your server in order to…

Posted a reply to Reports shows days without any turnover, while there definitely was turnover, on the site WordPress.org Forums:
Hey @daanvandenbergh Could you please open a support ticket with our team via https://easydigitaldownloads.com/support/ so…

Posted a reply to Double Purchase Button, on the site WordPress.org Forums:
Hey @james966 I apologize for the delay in response. Could you please try to deactivate…

Posted a reply to ‘v30_migration’ is not a registered WPI-CLI, on the site WordPress.org Forums:
Hey @rachidaitouaissi Glad to hear that! It was most likely an issue with the -path…

Posted a reply to Slow Query (WP_Query->get_posts), on the site WordPress.org Forums:
Hi again. Could you please send in a support ticket via our website https://easydigitaldownloads.com/support/? Our…

Posted a reply to Database error when delete user, on the site WordPress.org Forums:
Hey @specialk Can we mark this as resolved and if needed you can open a…

Posted a reply to Slow Query (WP_Query->get_posts), on the site WordPress.org Forums:
Hey @samadionline What kind of Download is this, a bundle or a regular one? Could…

Posted a reply to “Customer Since” code/function that outputs the date?, on the site WordPress.org Forums:
Hey @sho-down You will need to get the $customer object first in order to access…

Posted a reply to schema issue?, on the site WordPress.org Forums:
Hi @eddierosenthal If you use any SEO plugins on the site you can disable the…

Posted a reply to 32 days in a month?, on the site WordPress.org Forums:
Hey @daanvandenbergh Could you please tell me what EDD version you are on and in…

Posted a reply to “Customer Since” code/function that outputs the date?, on the site WordPress.org Forums:
Hey @sho-down For the Customer since field, you can use the $custoner->date_created method. Perhaps something…

Posted a reply to Purchase buttons not displaying, on the site WordPress.org Forums:
Awesome! Thank you for confirming.

Posted a reply to Purchase buttons not displaying, on the site WordPress.org Forums:
Hey @finalcircuit Just wanted to let you know that the 3.1.0.2 release is now available!

Posted a reply to Session data gets messed up, on the site WordPress.org Forums:
Hey @daanvandenbergh From what you are describing this looks like a caching issue on the…

Posted a reply to WP CLI Customer Data Migration Fails, on the site WordPress.org Forums:
Thank you for confirming!

Posted a reply to PayPal stopped working: Webhook error, on the site WordPress.org Forums:
Hi all. I am going to mark this topic as resolved for now as the…

Posted a reply to PayPal payments fail, integration broken, on the site WordPress.org Forums:
Thank you for the update @rogierlankhorst Hopefully, this will last until PayPal finds a final…

Posted a reply to To complete this payment, please login to your account., on the site WordPress.org Forums:
Hey @daanvandenbergh Please send in a support ticket via https://easydigitaldownloads.com/support and our team will take…

Posted a reply to HD/retina image for email logo?, on the site WordPress.org Forums:
Hey @specialk You can look at the Emails template files and if needed customize them…

Posted a reply to Login for View Receipt not working, on the site WordPress.org Forums:
Hey @specialk No progress on this as of yet. The issue is logged and will…

Posted a reply to Remove notifications from other pages, on the site WordPress.org Forums:
Hey @mymothersdaughter We don't have a way to move it at this time as it…

Posted a reply to WP CLI Customer Data Migration Fails, on the site WordPress.org Forums:
Hey @mjthehunter Apologize for the delay in response. We are finalizing the next EDD update…