Posted a reply to webhook support, on the site WordPress.org Forums:
Hello @xoail, Thanks for contacting us. I hope you are doing well. We are working…

Posted a reply to Remove Register Now and another link from sign-in page, on the site WordPress.org Forums:
Hello @jillianneh, Thanks for contacting us. I hope you are doing well. You can remove…

Posted a reply to Great plugin with great support, on the site WordPress.org Forums:
Hello @0xk3on , Thank you so much for taking the time to send this! Everyone…

Posted a reply to Support agent does not receive notification emails, on the site WordPress.org Forums:
Hello @carsten-lund , Thanks for contacting us. I hope you are doing well. Please verify…

Posted a reply to multiple H1, on the site WordPress.org Forums:
Hello @0xk3on, Thanks for contacting us. I hope you are doing well. You can manage…

Posted a reply to Black background on email field, on the site WordPress.org Forums:
Hello @nmccainjr, Thanks for contacting us. I hope you are doing well. It looks like…

Posted a reply to Front-End/Pages Issues, on the site WordPress.org Forums:
Hello @felipemachado8106, Thanks for contacting us. I hope you are doing well. If you are…

Posted a reply to Ticket prioriy field is not visible on new ticket form, on the site WordPress.org Forums:
Hello @microbit, Thanks for contacting us. I hope you are doing well. Please make sure,…

Posted a reply to error field missing creating new ticket, on the site WordPress.org Forums:
Hello @sodipyme, Thanks for contacting us. I hope you are doing well. Please make sure,…

Posted a reply to Creating new ticket on new installation just popsup a notice [object Object], on the site WordPress.org Forums:
Hello @thisisnotmyusername, Thanks for contacting us. I hope you are doing well. For the Object…

Posted a reply to Mine Filter in woocommerce, on the site WordPress.org Forums:
Hello @rajesharjun, We are waiting for your response regarding the Mine filter in the WooCommerce.…

Posted a reply to Attachments Do Not Work, on the site WordPress.org Forums:
Hello @mybathgreg, Thanks for contacting us. I hope you are doing well. This is a…

Posted a reply to Integration of messengers, on the site WordPress.org Forums:
Hello @yabloky, Thanks for contacting us. I hope you are doing well. SupportCandy does not…

Posted a reply to Mine Filter in woocommerce, on the site WordPress.org Forums:
Hello @rajesharjun, Thanks for contacting us. Please confirm, do you want help regarding the WooCommerce…

Posted a reply to Where can I donwload the old version 2.xx ?, on the site WordPress.org Forums:
Hello, I hope you took the backup of your database. You can follow the below…

Posted a reply to Need help, on the site WordPress.org Forums:
Hello Graham Miranda, Thanks for contacing us. I hope you are doing well. Please note,…

Posted a reply to Create a H1 tag in the backend, on the site WordPress.org Forums:
Hello @mdtareqhassan, Thanks for contacting us. Please go to Dashboard > Support > Settings >…

Posted a reply to email notification when Assignee change, on the site WordPress.org Forums:
Hello, Please create a new ticket notification and select the event type "Change Assignee" and…

Posted a reply to email notification when Assignee change, on the site WordPress.org Forums:
Hello @waylayer, Yes, you can send automatic email notifications to the Assignee by adding "assignee"…

Posted a reply to Sharing plugin tables between 2 sites, on the site WordPress.org Forums:
Hello @tiracles, Sorry for the delayed response. We checked all the possibilities of the SupportCandy…

Posted a reply to Good plugin and support, need the full version for a complete experience, on the site WordPress.org Forums:
Hello @gpsc, Good news for you. We upgraded our pricing plan and now you can…

Posted a reply to guest uploads, on the site WordPress.org Forums:
Hello @waylayer, Thanks for contacting us. Please make sure you have allowed file attachment for…

Posted a reply to Attachments are no longer available after the ticket passes 2 months, on the site WordPress.org Forums:
Hello @webztudio, We received a numerous reports regarding the same issue. We are trying to…

Posted a reply to Eternal spinner when sending new ticket, on the site WordPress.org Forums:
Hello, As there is no response from your end, we are marking this thread as…

Posted a reply to Shortcode not working in a popup window, on the site WordPress.org Forums:
Hello, We are waiting for your response in the ticket you have created on our…

Posted a reply to Hide Sign in using email and password (registered user), on the site WordPress.org Forums:
Hello, Yes, you can use loco translate for the translation. Or you can use WPML…

Posted a reply to Hide Sign in using email and password (registered user), on the site WordPress.org Forums:
Hello, It is not possible to skip sign-in before submitting the reply but you can…

Posted a reply to Admin, Agent role, on the site WordPress.org Forums:
Hello @steepfox, Sorry for the delayed response. It is not possible to allow to edit…

Posted a reply to Attachments are no longer available after the ticket passes 2 months, on the site WordPress.org Forums:
Hello @webztudio, Thanks for contacting us. We will check the issue and get back to…

Posted a reply to Disable reply to Customer when ticket closed, on the site WordPress.org Forums:
Hello @forprof, Please go to the Dashboard > Support > Ticket List > More Settings…

Posted a reply to “Ticket” menu disappearing, on the site WordPress.org Forums:
Hello @catbreeders, Thanks for contacting us. Please make sure, you have added yourself as an…

Posted a reply to Eternal spinner when sending new ticket, on the site WordPress.org Forums:
Hello, Hope you’re doing well. I just wanted to check in with you regarding the…

Posted a reply to Shortcode not working in a popup window, on the site WordPress.org Forums:
Hello @kja4u, We responded to your support ticket which you have raised on our support…

Posted a reply to Admin, Agent role, on the site WordPress.org Forums:
Hello @steepfox, Thanks for contacting us. We tried to the screenshots you provided but unable…

Posted a reply to Eternal spinner when sending new ticket, on the site WordPress.org Forums:
Hello @cristobalmz, Sorry for the inconvenience caused to you. Rest assured, we will help you…

Posted a reply to Disable reply to Customer when ticket closed, on the site WordPress.org Forums:
Hello @unforgivenfreax, Thanks for contacting us. Please go to Dashboard > Support > Settings >…

Posted a reply to SupportCandy site down, on the site WordPress.org Forums:
Hello @rranany, Sorry for the inconvenience caused to you. Our site is under maintenance as…

Posted a reply to Filters database upgrade needed., on the site WordPress.org Forums:
Hello, Sorry for the inconvenience caused to you. The issue was caused by the recent…

Posted a reply to Website Support, on the site WordPress.org Forums:
Hello @nvisagie, We have found the issue and fixed it. The fix will be included…

Posted a reply to Website Support, on the site WordPress.org Forums:
Hello Nico, We checked the issue with default settings of Brave browser and it is…

Posted a reply to Website Support, on the site WordPress.org Forums:
Hello Nico, Sorry for the inconvenience caused to you. Please help us with the browser…

Posted a reply to Ticketing ID, on the site WordPress.org Forums:
Hello @shin25, As stated in the last reply, please create a page and use shortcode…

Posted a reply to User Ticketing status, on the site WordPress.org Forums:
Hello @shin25, Thanks for contacting us. Please create a new page for support and use…

Posted a reply to DB Version mismatch, on the site WordPress.org Forums:
Hello Thanks for contacting us. Do not manuallly update the database. You need to update…

Posted a reply to Remover Required Fields, on the site WordPress.org Forums:
Hello @rabonsangue, Sorry for the delayed response. It is not possible to remove "Name and…

Posted a reply to Include Support Tickets in Global WordPress Search Results, on the site WordPress.org Forums:
Hello @lamordnt, Thanks for the insight. It is not possible to include SupportCandy in the…

Posted a reply to Where find the secret key for API ??, on the site WordPress.org Forums:
Hello @calyweb, Thanks for your patience over the issue. Finally, we released the Rest APIs.…

Posted a reply to News for API ??, on the site WordPress.org Forums:
Hello @calyweb, Thanks for your patience over the issue. Finally, we released the Rest APIs.…

Posted a reply to GDPR checkbox is very thin, why?, on the site WordPress.org Forums:
Hello @eros86 , Thanks for getting back. Please add the below custom CSS code in…