Profiles

Posted a reply to Almost great, except it’s missing one key feature., on the site WordPress.org Forums:
Hi Dan, Thank you so much for the wonderful review — we truly appreciate your…

Posted a reply to Attachments, on the site WordPress.org Forums:
Hello there, Thanks for contacting us. I hope you are doing well. It looks like…

Posted a reply to ticketing user access problem, on the site WordPress.org Forums:
Hello, Thank you for reaching out, and I hope you're doing well. The “something went…

Posted a reply to Reorder Agent & Customer List Columns, on the site WordPress.org Forums:
Hi there, Thank you for reaching out! You can easily reorder the columns in both…

Posted a reply to Customer Reference Data, on the site WordPress.org Forums:
Hi @rbarron, Thanks for reaching out! 👋 We’re already assisting you with this inquiry through…

Posted a reply to Issue: Statistics are not showing in SupportCandy, on the site WordPress.org Forums:
Hi @escuderoc , Thank you for reaching out and for your kind words! 😊 Please…

Posted a reply to Supportcandy in Customer dashboard (woocommerce), on the site WordPress.org Forums:
Hello Johnny, Thank you for reaching out, and I hope you’re doing well. SupportCandy offers…

Posted a reply to supportcandy.net has trojan error, on the site WordPress.org Forums:
Hello, Following up on my earlier reply — we’ve worked directly with Malwarebytes, and they…

Posted a reply to Incompatible after update, on the site WordPress.org Forums:
Hello Frédéric, Thanks for contacting us. The WooCommerce integration add-on is a premium add-on, and…

Posted a reply to psmplugins.com is reporting ERR_SSL_PROTOCOL_ERROR, on the site WordPress.org Forums:
Hello there, Thank you for bringing this to our attention. I understand you were unable…

Posted a reply to supportcandy.net has trojan error, on the site WordPress.org Forums:
Hello there,Thank you for bringing this to our attention.We want to assure you that this…

Posted a reply to Custom table prefix, on the site WordPress.org Forums:
Hi Dawid, Thank you for your detailed, developer-focused question. To answer your question directly, what…

Posted a reply to PHP Warning: Trying to access array offset, on the site WordPress.org Forums:
Hello Stephan, Thank you for the excellent and detailed bug report, including the specific error…

Posted a reply to Windows voice typing isn’t working in the form…, on the site WordPress.org Forums:
Hello, Thank you for reaching out and for providing this excellent, detailed report about the…

Posted a reply to Automatically Create SupportCandy Tickets from Form Submissions, on the site WordPress.org Forums:
Hello, Thank you for your detailed question about integrating with a form builder. This is…

Posted a reply to Only show usergroup tickets to supervisor, on the site WordPress.org Forums:
Hello, Thank you for your question. The functionality you are describing, which involves configuring supervisors…

Posted a reply to URL ticket do not work properly, on the site WordPress.org Forums:
Hello, I hope you are doing well, and thank you for reaching out about this.…

Posted a reply to HPOS support?, on the site WordPress.org Forums:
Hello, Thank you for reaching out with this excellent question. I'm happy to confirm that…

Posted a reply to 3.3.1 is the last version to work for me., on the site WordPress.org Forums:
Hello there, I'm just checking in on our conversation from last week regarding the issue…

Posted a reply to 3.3.1 is the last version to work for me., on the site WordPress.org Forums:
Hello, Thank you for reaching out and for providing such clear details about the issue.…

Posted a reply to fatal error emai-piping, on the site WordPress.org Forums:
Hello Sergio, Thanks for your patience with the issue. Rest assured, we will help you…

Posted a reply to Merge Tickets, on the site WordPress.org Forums:
Hello Dan, Thanks for contacting us. I hope you are doing well. SupportCandy does not…

Posted a reply to Can’t reply to existing ticket, on the site WordPress.org Forums:
Hello Bob, Thanks for creating the ticket. I hope you are doing well. Please help…

Posted a reply to For Custom Support, on the site WordPress.org Forums:
Hello Bharti, Thanks for contacting us. I hope you are doing well. You can access…

Posted a reply to Custom CSS, on the site WordPress.org Forums:
Hello Orlando, Thanks for contacting us and appreciation. You can try the !important property while…

Posted a reply to “Unposted text” error message after submitting new ticket, on the site WordPress.org Forums:
Hello there, Thanks for contacting us. I hope you are doing well. Please help us…

Posted a reply to Email notifications not sending, on the site WordPress.org Forums:
Hello Louis, Thanks for contacting us. I hope you are doing well. Please verify the…

Posted a reply to How to post code, on the site WordPress.org Forums:
Hello Ravi, You can use text files to share the code. Create a simple text…

Posted a reply to How to post code, on the site WordPress.org Forums:
Hello Ravi, Thanks for contacting us. I hope you are doing well. It is not…

Posted a reply to Do Not Use It I lost my money, on the site WordPress.org Forums:
Hello there, We’re sorry to hear about your experience. We’d like to clarify that the…

Posted a reply to How to disable “Sign in using email and password (registered user)”?, on the site WordPress.org Forums:
Hello there, Thanks for contacting us. I hope you are doing well. Please add below…

Posted a reply to The SupportCandy – Helpdesk Client’s Dashboard Showing Just Icons, on the site WordPress.org Forums:
Hello there,   Thanks for contacting us. I hope you are doing well. It may conflict…

Posted a reply to Mapping WP user info with customer field, on the site WordPress.org Forums:
Hello there, Thanks for contacting us. I hope you are doing well. It is not…

Posted a reply to Creating new Customer upon WP user creation, on the site WordPress.org Forums:
Hello there, Thanks for creating the ticket. I hope you are doing well. It is…

Posted a reply to Change the customer name, on the site WordPress.org Forums:
Hello there, Thanks for contacting us. I hope you are doing well. Please go to…

Posted a reply to Not send notifications when set a “Conditions”, on the site WordPress.org Forums:
Hello there, Thanks for pointing out the issue. We will add it to the bug…

Posted a reply to Make the nav bar sticky, on the site WordPress.org Forums:
Hello there, Thanks for contacting us. I hope you are doing well. It is not…

Posted a reply to Not send notifications when set a “Conditions”, on the site WordPress.org Forums:
Hello, Please set the condition as Status > Equals to > Awaiting Customer Reply. Add…

Posted a reply to Not send notifications when set a “Conditions”, on the site WordPress.org Forums:
Hello, Please follow the below steps to ensure notifications are working: You have entered From…

Posted a reply to Not send notifications when set a “Conditions”, on the site WordPress.org Forums:
Hello there, Thanks for contacting us. I hope you are doing well. As per your…

Posted a reply to Add logo and change terms, on the site WordPress.org Forums:
Hello, good day! You can easily customize the WordPress password reset email by using plugins.…

Posted a reply to Login doesn’t works sometimes, on the site WordPress.org Forums:
Hello there, The member plugin is not associate with SupportCandy. It may conflict with this…

Posted a reply to Login doesn’t works sometimes, on the site WordPress.org Forums:
Hello there, Please check if you are using any plugin which manage login or user…

Posted a reply to Dashboard not updating, on the site WordPress.org Forums:
Hello there, We are waiting for your response. Please get back to us otherwise we…

Posted a reply to Add more column, on the site WordPress.org Forums:
Hello there, Please confirm, the fields you created are Custom fields , Customer Fields or…

Posted a reply to Login doesn’t works sometimes, on the site WordPress.org Forums:
Hello there, Thanks for contacting us. I hope you are doing well. If you are…