Michelle Frechette – @michelleames

Member Since: October 13th, 2013
Location: Rochester, NY
Website: wpcoffeetalk.com
Job Title: Head of Customer Success
Employer: Impress.org
Find me on:

Bio

Head of Customer Success at GiveWP.
Organizer: WordCamp US 2019, 2020
Organizer: WordCamp Buffalo 2016, 2018, 2019
Organizer: Rochester WordPress User Meetup
Organizer: Nonprofit Tech Meetup, Rochester, NY
Lead Organizer: WordCamp Rochester 2016, 2017
Organizer: WordCamp Rochester 2018
2016 WordCamp Speaker: Buffalo, Ottawa, Toronto, Pittsburgh
2017 WordCamp Speaker: Portland Maine, Ottawa, Montreal, Rhode Island, Toronto, Rochester
2018 WordCamp Speaker: San Diego, Buffalo, St. Louis, Hamilton, Kent, Boston, Montreal, Rochester
2019 Keynote Speaker: Buffalo, Kent
2019 WordCamp Speaker: Hamilton
2020: WordCamp Speaker: Miami, Kent, Denver, Philadelphia, Rochester
2021: WordCamp Speaker: India
Podcast: WPCoffeeTalk.com
Volunteer: Big Orange Heart
Organizer: WordFest Live 2021

WordPress Origin Story

Fell in love with WordPress with the first site I used. Within months I was building sites for others, and now make a living with WordPress.

Contributions

Michelle Frechette contributes 2 hours per week to the Marketing team.

Contribution History

Core Contributor
Marketing Contributor
Meetup Organizer
Plugin Developer
WordCamp Organizer
WordCamp Speaker

Activity
Plugins
Favorites

Posted a reply to Gateway add 2 Fields ?, on the site WordPress.org Forums:
Hi there! If you're using Stripe or PayPal, you can click the "collect billing details"…

1 week ago
Wrote a comment on the post Proposal: A WordPress Project Contributor Handbook, on the site Team Updates:
Brilliant! Happy to help however I can!

4 weeks ago
Confirmed as a speaker for WordCamp India (Online) 2021

2 months ago
Posted a reply to 10 stars out of 5 Customer Support!, on the site WordPress.org Forums:
Your review made my day! Thank you for your kind words. It's always my pleasure…

2 months ago
Posted a reply to Positive messages we all need!, on the site WordPress.org Forums:
Thank you, Cami! I hope it brings you joy!

6 months ago
Posted a reply to Amazing!, on the site WordPress.org Forums:
Thank you, Allie! This means so much to hear! <3

7 months ago
Posted a reply to Best plugin EVER., on the site WordPress.org Forums:
Thanks, Caylin! This means so much to hear!

7 months ago
Committed [2392538] to Plugins Trac:
updated context

7 months ago
Committed [2392486] to Plugins Trac:
initial asset uploads

7 months ago
Committed [2392485] to Plugins Trac:
initial update

7 months ago
Committed [2392481] to Plugins Trac:
Initial upload

7 months ago
Posted a reply to best plugin ever, on the site WordPress.org Forums:
Thank you, Jonathan! It's our pleasure to help!

7 months ago
Posted a reply to Social proof, on the site WordPress.org Forums:
Hi there, Yes - the donor wall is a function in GiveWP. It's a shortcode…

7 months ago
Posted a reply to how can i convert donated amount in text format in PDF Receipt Addon, on the site WordPress.org Forums:
Hi there! We would love to help you. For paid add-ons, please open a priority…

7 months ago
Wrote a comment on the post Talking point: Handling support for commercial users on the WordPress forums, on the site Make WordPress Support:
Something I'm not seeing addressed much here is how alienating it can feel to be…

8 months ago
Posted a reply to Custom Amount on mobile, on the site WordPress.org Forums:
Hi Chris, That's definitely not expected behavior. Do you have a link you can share…

8 months ago
Posted a reply to So far, it is excellent!, on the site WordPress.org Forums:
Hi there! Your success is our number one priority. We're glad you're finding the support…

8 months ago
Posted a reply to 5 STAR Support, on the site WordPress.org Forums:
Thank you so much! It's a pleasure to help you!

8 months ago
Posted a reply to 2 donation botton, on the site WordPress.org Forums:
Under Donations>Updates. It was showing that the database needed to be updated. I'm glad it's…

8 months ago
Posted a reply to 2 donation botton, on the site WordPress.org Forums:
I believe that updating your GiveWP databases solved the issue. Can you take a look…

8 months ago
Posted a reply to 2 donation botton, on the site WordPress.org Forums:
I see your credit card information not translated, but that's WooCommerce, and not GiveWP. I'm…

8 months ago
Posted a reply to 2 donation botton, on the site WordPress.org Forums:
Hi there, Yes - you can email a link to me at michelle@givewp.com. I'll reply…

8 months ago
Posted a reply to 2 donation botton, on the site WordPress.org Forums:
Hi GJ! I'm happy to help. Can you provide a link to the donation page?…

9 months ago
Posted a reply to Excellent Support, Community, and Appearance, on the site WordPress.org Forums:
Thank you for your kind words! It's our pleasure!

9 months ago
Posted a reply to often payments stay pending and get not completed automatically, on the site WordPress.org Forums:
Hi there! We couldn't have answered it better than Michael. That should solve your issues,…

9 months ago
Posted a reply to Stripe transactions not logging, on the site WordPress.org Forums:
Hi Jim! I suspect the webhooks might not be correct. Make sure that the webhook…

9 months ago
Posted a reply to Amazing plugin and support, on the site WordPress.org Forums:
Thanks for the great review! It was my pleasure to help. And your first ever…

9 months ago
Posted a reply to [GiveWP - Donation Plugin and Fundraising Platform] GiveWP is awesome, on the site WordPress.org Forums:
Thank you so much for your kind review! Let us know if you need anything.…

9 months ago
Posted a reply to Excellent plugin and support!, on the site WordPress.org Forums:
Thank you so much for your kind review! Let us know if you need anything.…

9 months ago
Posted a reply to Very helpful tool, good support, on the site WordPress.org Forums:
Thank you so much for your kind review! Let us know if you need anything.…

9 months ago
Posted a reply to Fantastic and Easy to Use, on the site WordPress.org Forums:
Thank you so much for your kind review! Happy fundraising!

9 months ago
Confirmed as a speaker for WordCamp Denver, CO, USA 2020

10 months ago
Posted a reply to Abandoned donations of 0 with fake names, on the site WordPress.org Forums:
Let me know if you have any other questions. I'm always happy to help. Happy…

11 months ago
Posted a reply to Abandoned donations of 0 with fake names, on the site WordPress.org Forums:
It sounds like you might be experiencing donor spam...and we have some guidance for that…

11 months ago
Posted a reply to STATE pulldown select list not allowing selection, on the site WordPress.org Forums:
Hi there! Since this is in reference to one of our paid features, we aren't…

11 months ago
Posted a reply to Donation Page Progress Bar Broken, on the site WordPress.org Forums:
Hi there! This is most often caused by a lack of the proper webhook (a…

11 months ago
Confirmed as a speaker for WordCamp Kent Online 2020

11 months ago
Wrote a comment on the post Speaker Applicant FAQ, on the site WordCamp US 2020:
Hi Laura, WordCamps do not pay speakers, however there have been rare instances where outside…

11 months ago
Joined the organizing team for WordCamp US Online 2020

11 months ago
Wrote a new post, WCUS to Hold Speaker Office Hours Part One: Picking a Topic for Your Submission, on the site WordCamp Central:
Have you ever hesitated to apply to speak at WordCamp? If so, you’re not alone.…

11 months ago
Wrote a comment on the post WordCamp US Will Be Virtually Awesome!, on the site WordCamp US 2020:
We are too! Glad you'll be able to join us!

11 months ago
Wrote a comment on the post Speaker Applicant FAQ, on the site WordCamp US 2020:
Hi Justin! This takes place in the WordPress Slack #WCUS channel. https://wordpress.slack.com

11 months ago
Wrote a comment on the post WordCamp US Will Be Virtually Awesome!, on the site WordCamp US 2020:
As soon as ticket sales are open we will post about it everywhere: here and…

12 months ago
Wrote a comment on the post WordCamp US Will Be Virtually Awesome!, on the site WordCamp US 2020:
Agreed. We didn't want anyone to have to deal with that. This made the most…

12 months ago
Wrote a comment on the post WordCamp US Will Be Virtually Awesome!, on the site WordCamp US 2020:
We are too...we're working on that now. :)

12 months ago
Wrote a comment on the post WordCamp US Will Be Virtually Awesome!, on the site WordCamp US 2020:
We're excited about how this opens up attendance to everyone. Silver lining!

12 months ago
Posted a reply to Blue Pay and Recurring Donations, on the site WordPress.org Forums:
Hi Brandon, We are not allowed (by forum rules) to discuss premium add-ons (like Recurring…

12 months ago
Posted a reply to Donation Confirmed, Failed, on the site WordPress.org Forums:
Hi there! I don't see a donation form on your site. Can you give us…

12 months ago
Posted a reply to Only Recurring Donation Form, on the site WordPress.org Forums:
Glad you figured it out!

12 months ago
Posted a reply to GiveWP, on the site WordPress.org Forums:
Thank you so much for the kind review!

1 year ago

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