Md. Ibrahim Khalil (@mdibrahimk48) – WordPress user profile

Md. Ibrahim Khalil

Technical Support Engineer at WPPOOL LLC

@mdibrahimk48 Rajshahi, Bangladesh joined Jan 2023

github.com/mdibrahimk48 Slack: @Md. Ibrahim Khalil

Teams Core Documentation Meta Photos Polyglots Support Test CLI

Languages bn

Bio

I am a WordPress professional, Technical Support Engineer, and community contributor. Since 2020, I have been helping users, contributing to WordPress support and translations, and working with WordPress plugins and websites. As a WordCamp Organizer and WordPress Support Contributor, I enjoy learning, sharing knowledge, and giving back to the WordPress community.

Interests

Full Stack WordPress Development, Theme Development, Plugin Development, Technical Support & Project Management

WordPress Origin Story

2026: Community Leadership & Events
—
🇧🇩 WordCamp Rajshahi 2026: Organizer
🇧🇩 WordCamp Rajshahi 2026: Contributor Day Table Lead
🤖 AI Summit Rajshahi 2026: Volunteer
🧑‍💻 WordPress Core Contributions: Contributed to WordPress 7.0

2025: Community Involvement
—
🇧🇩 WordCamp Dhaka 2025: Volunteer
🧑‍💻 WordPress Core Contributions: Contributed to WordPress 6.8

2024: Open Source Contributions
—
🇧🇩 WordCamp Sylhet 2024: Attendee
🌍 Sponsored WordPress Contributor by WPPOOL
🌐 WordPress Support & Community Contributions

2023 & Earlier: Development, Translation & Community
—
🇧🇩 WordCamp Sylhet 2023: Attendee
🧑‍💻 Plugin Development: Built and contributed WordPress plugins
🌐 WordPress Translation Contributor & Editor (bn_BD)
📸 WordPress Photo Contributor

Community Involvement
—
💻 Active Member of Rajshahi WordPress Community
🌐 Active Member of Rajshahi Tech Community
🌐 Active Member of Chapai Nawabganj Online Professionals Community

Badges

CODE

3 badges

Core Contributor '25 Pattern Author '23 Plugin Developer

CONTENT

1 badge

Photo Contributor '23

COMMUNITY

2 badges

WordCamp Organizer '26 WordCamp Volunteer '25

PRACTICE

1 badge

Support Contributor '26

POLYGLOTS

2 badges

Translation Contributor '23 Translation Editor '23

Current Job

Technical Support Engineer

Sep 2023 – Present

WPPOOL LLC · Full-time

WPPOOL is a thriving product-focused company building powerful WordPress solutions. Plugins are trusted and actively used by nearly 40,000+ websites worldwide.

Roles & Responsibilities:
-------------------------
- Provide technical support by troubleshooting and resolving a wide range of WordPress-related issues.
- Deliver support for WordPress plugins, SaaS products, and Shopify applications.
- Assist customers through multiple support channels, ensuring timely and effective issue resolution.
- Collaborate with developers, QA engineers, and product managers via Slack and screen recordings for issue investigation, testing, and product improvements.
- Manage customer inquiries through Gleap, Freshdesk, FastSpring, Stripe, Lemon Squeezy, the WordPress.org Support Forum, and social media platforms.
- Investigate server-related issues using cPanel and PHPMyAdmin in both live and local environments.
- Perform manual Quality Assurance (QA) testing for WordPress plugins and Shopify apps across various test environments.
- Developed 100+ custom code snippets and workaround solutions to help customers overcome plugin limitations and resolve technical issues.
- Created 100+ plugin documentation articles, knowledge base guides, blog posts, and YouTube tutorials, improving user onboarding and self-service support.
- Worked closely with the Product Management team on product research, pricing strategy, feature planning, roadmap discussions, and customer feedback analysis to improve existing products and plan future releases.

Job History

WordPress Developer & Support Engineer

Feb 2023 – Aug 2023

CodeAstrology · Full-time

CodeAstrology is an international WordPress plugin development company whose products are actively used by 20,000+ websites worldwide.

Key Skills & Responsibilities:
-----------------------------
- Frontend Development: HTML5, CSS3 (Grid, Flexbox, Responsive Layout), Bootstrap 4, SASS/SCSS.
- Backend Development: PHP and custom web application development.
- WordPress Development: Custom theme development, HTML-to-WordPress conversion (Free & Premium themes), and experience with CMB2, CodeStar, and Redux Framework.
- Custom Development: Built custom layouts, features, and functionality using HTML, CSS, JavaScript, PHP, and WordPress APIs.
- Technical Support: Provided customer support through Fluent Support, Tawk.to, Crisp Live Chat, YouTube, Facebook, Stripe, and community support forums.
- Refund Analysis: Worked as a Refund Analyst & Specialist, analyzing refund trends, identifying recurring customer issues, and providing actionable insights to improve products, pricing, and customer satisfaction.

Reason for leaving: To join WPPOOL LLC

Full Stack WordPress Developer

Mar 2021 – Nov 2022

WPBunny · Full-time

WPBunny is an agency based in Chapai Nawabganj, Bangladesh. It provides WordPress design, development, Speed Optimization and instant Technical Support for WordPress websites.

Roles & Responsibilities:
-------------------------
- Design and develop custom WordPress websites for local and international clients.
- Optimize WordPress websites for speed, performance, and Core Web Vitals.
- Provide instant technical support and troubleshoot WordPress-related issues.
- Develop custom features, functionality, and website enhancements based on client requirements.
- Perform website maintenance, updates, bug fixes, and security improvements.
- Deliver tailored WordPress solutions for both local and global clients while ensuring a high-quality user experience and performance.

Reason for leaving: To find a better opportunity

Key Accomplishments

- Organizer at WordCamp Rajshahi 2026, leading the Attendee Experience (AX) and Volunteer teams.
- Photo Table Lead and Contributor Day Speaker at WordCamp Rajshahi 2026, presenting on "How to Contribute to WordPress."
- Volunteered at WordCamp Dhaka 2025, contributing to the Program and AV teams.
- Contributed to WordPress Core 6.8 and 7.0 releases.
- Recognized as a Paid Contributor by WPPOOL (2025)
- Graduated in Computer Science with a CGPA 3.94 out of 4.00

Recent impact

Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

Last 30 days

11contributions

high7

medium4

score25

Last 90 days

45contributions

high23

medium22

score91

Last 12 months

139contributions

high30

medium109

score199

Team focus

Share of contributions across teams during the last 365 days

WordPress releases

Contributed to 2 releases

Time commitment

8 hours per week

WPPOOL 5 hrs/wk
On my own time 3 hrs/wk

Contributions

Type

July 2026

Jul 14 Tue · 11:32

Polyglots high

Translated 12 strings on translate.wordpress.org.

Jul 14 Tue · 11:32

Polyglots high

Reviewed 10 strings on translate.wordpress.org.

June 2026

Jun 24 Wed · 17:04

Meta high

Confirmed as a speaker for WordCamp Rajshahi 2026

Jun 24 Wed · 03:36

Polyglots high

Translated 490 strings on translate.wordpress.org.

Jun 24 Wed · 03:35

Polyglots high

Reviewed 950 strings on translate.wordpress.org.

Jun 23 Tue · 15:03

Forums med

Posted a reply to [Contact Form to Chat Apps | Click to Chat to Order - FormyChat] WhatsApp integration issue: redirection loop to download page instead of opening, on the site WordPress.org Forums:
Thank you for the update. If you have any further questions or need any additional…

Jun 23 Tue · 14:32

Polyglots high

Translated 411 strings on translate.wordpress.org.

Jun 23 Tue · 14:28

Polyglots high

Reviewed 1232 strings on translate.wordpress.org.

Jun 21 Sun · 14:42

Meta med

Wrote a comment on the post PTE Request for Multiple Plugins, on the site Translate WordPress:
Hello, I've reviewed and changed by following the guidelines for all of my strings and…

Jun 21 Sun · 14:33

Forums med

Posted a reply to [FlexStock - Product Stock Sync with Google Sheets for WooCommerce] Setup keeps telling me to “Activate WooCommerce”, on the site WordPress.org Forums:
Since we haven’t heard back from you, so we’re assuming the issue is resolved and…