Md. Ibrahim Khalil (@mdibrahimk48) – WordPress user profile

Md. Ibrahim Khalil

Technical Support Engineer at WPPOOL LLC

@mdibrahimk48 Rajshahi, Bangladesh joined Jan 2023

github.com/mdibrahimk48 Slack: @Md. Ibrahim Khalil

Teams Core Documentation Meta Photos Polyglots Support Test CLI

Languages bn

Bio

I am a WordPress professional, Technical Support Engineer, and community contributor. Since 2020, I have been helping users, contributing to WordPress support and translations, and working with WordPress plugins and websites. As a WordCamp Organizer and WordPress Support Contributor, I enjoy learning, sharing knowledge, and giving back to the WordPress community.

Interests

Full Stack WordPress Development, Theme Development, Plugin Development, Technical Support & Project Management

WordPress Origin Story

2026: Community Leadership & Events
—
🇧🇩 WordCamp Rajshahi 2026: Organizer
🇧🇩 WordCamp Rajshahi 2026: Contributor Day Table Lead
🤖 AI Summit Rajshahi 2026: Volunteer
🧑‍💻 WordPress Core Contributions: Contributed to WordPress 7.0

2025: Community Involvement
—
🇧🇩 WordCamp Dhaka 2025: Volunteer
🧑‍💻 WordPress Core Contributions: Contributed to WordPress 6.8

2024: Open Source Contributions
—
🇧🇩 WordCamp Sylhet 2024: Attendee
🌍 Sponsored WordPress Contributor by WPPOOL
🌐 WordPress Support & Community Contributions

2023 & Earlier: Development, Translation & Community
—
🇧🇩 WordCamp Sylhet 2023: Attendee
🧑‍💻 Plugin Development: Built and contributed WordPress plugins
🌐 WordPress Translation Contributor & Editor (bn_BD)
📸 WordPress Photo Contributor

Community Involvement
—
💻 Active Member of Rajshahi WordPress Community
🌐 Active Member of Rajshahi Tech Community
🌐 Active Member of Chapai Nawabganj Online Professionals Community

Badges

CODE

3 badges

Core Contributor '25 Pattern Author '23 Plugin Developer

CONTENT

1 badge

Photo Contributor '23

COMMUNITY

2 badges

WordCamp Organizer '26 WordCamp Volunteer '25

PRACTICE

1 badge

Support Contributor '26

POLYGLOTS

2 badges

Translation Contributor '23 Translation Editor '23

Current Job

Technical Support Engineer

Sep 2023 – Present

WPPOOL LLC · Full-time

WPPOOL is a thriving product-focused company building powerful WordPress solutions. Plugins are trusted and actively used by nearly 40,000+ websites worldwide.

Roles & Responsibilities:
-------------------------
- Provide technical support by troubleshooting and resolving a wide range of WordPress-related issues.
- Deliver support for WordPress plugins, SaaS products, and Shopify applications.
- Assist customers through multiple support channels, ensuring timely and effective issue resolution.
- Collaborate with developers, QA engineers, and product managers via Slack and screen recordings for issue investigation, testing, and product improvements.
- Manage customer inquiries through Gleap, Freshdesk, FastSpring, Stripe, Lemon Squeezy, the WordPress.org Support Forum, and social media platforms.
- Investigate server-related issues using cPanel and PHPMyAdmin in both live and local environments.
- Perform manual Quality Assurance (QA) testing for WordPress plugins and Shopify apps across various test environments.
- Developed 100+ custom code snippets and workaround solutions to help customers overcome plugin limitations and resolve technical issues.
- Created 100+ plugin documentation articles, knowledge base guides, blog posts, and YouTube tutorials, improving user onboarding and self-service support.
- Worked closely with the Product Management team on product research, pricing strategy, feature planning, roadmap discussions, and customer feedback analysis to improve existing products and plan future releases.

Job History

WordPress Developer & Support Engineer

Feb 2023 – Aug 2023

CodeAstrology · Full-time

CodeAstrology is an international WordPress plugin development company whose products are actively used by 20,000+ websites worldwide.

Key Skills & Responsibilities:
-----------------------------
- Frontend Development: HTML5, CSS3 (Grid, Flexbox, Responsive Layout), Bootstrap 4, SASS/SCSS.
- Backend Development: PHP and custom web application development.
- WordPress Development: Custom theme development, HTML-to-WordPress conversion (Free & Premium themes), and experience with CMB2, CodeStar, and Redux Framework.
- Custom Development: Built custom layouts, features, and functionality using HTML, CSS, JavaScript, PHP, and WordPress APIs.
- Technical Support: Provided customer support through Fluent Support, Tawk.to, Crisp Live Chat, YouTube, Facebook, Stripe, and community support forums.
- Refund Analysis: Worked as a Refund Analyst & Specialist, analyzing refund trends, identifying recurring customer issues, and providing actionable insights to improve products, pricing, and customer satisfaction.

Reason for leaving: To join WPPOOL LLC

Full Stack WordPress Developer

Mar 2021 – Nov 2022

WPBunny · Full-time

WPBunny is an agency based in Chapai Nawabganj, Bangladesh. It provides WordPress design, development, Speed Optimization and instant Technical Support for WordPress websites.

Roles & Responsibilities:
-------------------------
- Design and develop custom WordPress websites for local and international clients.
- Optimize WordPress websites for speed, performance, and Core Web Vitals.
- Provide instant technical support and troubleshoot WordPress-related issues.
- Develop custom features, functionality, and website enhancements based on client requirements.
- Perform website maintenance, updates, bug fixes, and security improvements.
- Deliver tailored WordPress solutions for both local and global clients while ensuring a high-quality user experience and performance.

Reason for leaving: To find a better opportunity

Key Accomplishments

- Organizer at WordCamp Rajshahi 2026, leading the Attendee Experience (AX) and Volunteer teams.
- Photo Table Lead and Contributor Day Speaker at WordCamp Rajshahi 2026, presenting on "How to Contribute to WordPress."
- Volunteered at WordCamp Dhaka 2025, contributing to the Program and AV teams.
- Contributed to WordPress Core 6.8 and 7.0 releases.
- Recognized as a Paid Contributor by WPPOOL (2025)
- Graduated in Computer Science with a CGPA 3.94 out of 4.00

Recent impact

Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

Last 30 days

6contributions

high2

medium4

score10

Last 90 days

24contributions

high9

medium15

score42

Last 12 months

138contributions

high39

medium99

score216

Team focus

Share of contributions across teams during the last 365 days

WordPress releases

Contributed to 2 releases

Time commitment

8 hours per week

WPPOOL 5 hrs/wk
On my own time 3 hrs/wk

Contributions

Type

October 2026

Oct 15 Thu · 07:14

Polyglots high

Translated 4 strings on translate.wordpress.org.

Oct 15 Thu · 07:14

Polyglots high

Reviewed 3 strings on translate.wordpress.org.

Oct 15 Thu · 07:10

Forums med

Posted a reply to Plugin not working with latest WP upgrade, on the site WordPress.org Forums:
Please share the Google Sheets link with us. So, we can test this on our…

Oct 14 Wed · 12:07

Forums med

Posted a reply to Plugin not working with latest WP upgrade, on the site WordPress.org Forums:
Could you please share the affected Google Sheets link and confirm whether the issue occurs…

Oct 12 Mon · 04:24

Forums med

Posted a reply to The video is of myself is grainy, on the site WordPress.org Forums:
Since we haven’t heard back from you, so we’re assuming the issue is resolved and…

Oct 06 Tue · 14:31

Forums med

Posted a reply to The video is of myself is grainy, on the site WordPress.org Forums:
Could you please try it on different devices and check whether you’re seeing the same…

September 2026

Sep 10 Thu · 10:52

Forums med

Posted a reply to “Sorry, you are not allowed to access this page.” error message for flexstock, on the site WordPress.org Forums:
This issue comes from the premium plugin. According to the forum guidelines, support for commercial products…

Sep 04 Fri · 19:34

Forums med

Posted a reply to Plugin no more available since one month, on the site WordPress.org Forums:
Our team is already working on this process, and we hope to have our plugin…

Sep 04 Fri · 01:49

Forums med

Posted a reply to Set Event Manager on Meta & Tiktok Ads, on the site WordPress.org Forums:
To better understand the issue, could you please let us know how you’re setting up…

August 2026

Aug 30 Sun · 14:50

Polyglots high

Translated 20 strings on translate.wordpress.org.