Profiles

Posted a reply to Two issues: Does not show in image slider/black thumb in standard gallery, on the site WordPress.org Forums:
Hi, I'll have to leave a link to your site so I can see what…

Posted a reply to Video not showing up in product gallery, on the site WordPress.org Forums:
Hello, Yes the problem is because you are using a custom theme. I saw that…

Posted a reply to Siple and aesy to use, on the site WordPress.org Forums:
Thank you !

Posted a reply to Video Not Showing Up In Product Gallery, on the site WordPress.org Forums:
Unfortunately, it's not supposed to work with the slider from your theme. It is possible…

Posted a reply to Video Not Showing Up In Product Gallery, on the site WordPress.org Forums:
If you want to remove the slider, you can visit the theme documentation at this…

Posted a reply to Video Not Showing Up In Product Gallery, on the site WordPress.org Forums:
Hello, I tested with the free version of the Astra theme, the problem is not…

Posted a reply to Fatal Error with Gravity Forms admin menu, on the site WordPress.org Forums:
I am glad that the problem is solved. I will ask you if you have…

Posted a reply to Fatal Error with Gravity Forms admin menu, on the site WordPress.org Forums:
The problem should be fixed in version 1.31, please update to it and give me…

Posted a reply to Fatal Error with Gravity Forms admin menu, on the site WordPress.org Forums:
Hi, thanks for the feedback. We will review things to fix the problem. We'll keep…

Posted a reply to Video is not showing in gallery Beaver Builder Lite Theme, on the site WordPress.org Forums:
If that's the case from the theme you could try looking at the theme settings…

Posted a reply to Video is not showing in gallery Beaver Builder Lite Theme, on the site WordPress.org Forums:
Hello, As far as I can see you are missing the default HTML elements that…

Posted a reply to From Safari the video shows an entire black screen, on the site WordPress.org Forums:
Haven't posted in a long time, I hope you have solved the problem. I'm closing…

Posted a reply to nice, on the site WordPress.org Forums:
Thank you !

Posted a reply to Best way to add video to woocommerce gallery, on the site WordPress.org Forums:
Thank you !

Posted a reply to Pause button takes to WP content., on the site WordPress.org Forums:
Glad we fixed the problem to work for you. I hope if you have time…

Posted a reply to Pause button takes to WP content., on the site WordPress.org Forums:
As far as I can see the problem is that the clip is clickable something…

Posted a reply to Pause button takes to WP content., on the site WordPress.org Forums:
Hello I cannot open your site because it is restricted. I tried to open it…

Posted a reply to From Safari the video shows an entire black screen, on the site WordPress.org Forums:
Hello, Thank you for reaching out to us. We tried opening the link you provided…

Posted a reply to Great plugin and support !, on the site WordPress.org Forums:
Thank you !

Posted a reply to Problem with Thumbnail, on the site WordPress.org Forums:
Glad you found a solution for your case. If you have time to leave a…

Posted a reply to Problem with Thumbnail, on the site WordPress.org Forums:
Hello, I understand that the Flatsome theme uses a lot of custom elements, which can…

Posted a reply to FTP connection issue, on the site WordPress.org Forums:
Ok thanks for information

Posted a reply to FTP connection issue, on the site WordPress.org Forums:
Hi, I tried what you told me and I couldn't connect to this ftp server.…

Posted a reply to FTP connection issue, on the site WordPress.org Forums:
Well thank you. If you need me to assist you with any information, I am…

Posted a reply to FTP connection issue, on the site WordPress.org Forums:
Yes I tried, tried and no remote path, also tried with a new FTP account.…

Posted a reply to FTP connection issue, on the site WordPress.org Forums:
Hi, I've tried with no success. This is a photo with the default Twenty Three…

Posted a reply to Fantastic Plugin and Support, on the site WordPress.org Forums:
Thank you !

Posted a reply to FTP connection issue, on the site WordPress.org Forums:
This is the error: https://ibb.co/BfLmZRn FTP provider is Namecheap But I'm not sure if the…

Posted a reply to FTP connection issue, on the site WordPress.org Forums:
I tried deleting the browser cache, the problem persists, the error is the same. I've…

Posted a reply to Video is a black square only in Safari, on the site WordPress.org Forums:
As far as I can see, you don't load a script that is exactly for…

Posted a reply to Product videos for all product types, on the site WordPress.org Forums:
Hello, the plugin works with a simple product and a product with variations. Unfortunately it…

Posted a reply to No compatible source was found for this media, on the site WordPress.org Forums:
I'm glad I was able to help you find the problem. If you don't mind…

Posted a reply to Video is a black square only in Safari, on the site WordPress.org Forums:
Hello, I did tests on Safari and I don't have this problem. Would it be…

Posted a reply to FTP connection issue, on the site WordPress.org Forums:
I reset the password but nothing changes the problem continues

Posted a reply to FTP connection issue, on the site WordPress.org Forums:
I've tested it and I'm connecting. but from this site I want to use the…

Posted a reply to Clean and Simple plugin, on the site WordPress.org Forums:
Thank you !

Posted a reply to change Thumbnail format to .webp and Size ?, on the site WordPress.org Forums:
Hello, you cannot at this stage. But we are working on these options right now.…

Posted a reply to No compatible source was found for this media, on the site WordPress.org Forums:
As far as I can see, something is replacing the "src" attribute with "data-kpvideosrc" in…

Posted a reply to No compatible source was found for this media, on the site WordPress.org Forums:
Are you using a caching plugin ? If you are use disable it to test…