Posted a reply to Doesn’t work with videos for me, on the site WordPress.org Forums:
Hey @cheets_uk, we're happy to help you with this. Would it be possible to send…

Posted a reply to Free business account is required?, on the site WordPress.org Forums:
Hi @tommcgee, unfortunately, this is something imposed on all plugins that use the Instagram API…

Posted a reply to Good plugin and good support, on the site WordPress.org Forums:
Thank you for the review, @boygecko :)

Posted a reply to Perfect plugin, great support, on the site WordPress.org Forums:
Thank you for the great review, @hamrakdavid!

Posted a reply to Video posts – “Media is not available”, on the site WordPress.org Forums:
That's correct. We implemented a solution to bring in the preview image rather than showing…

Posted a reply to Video posts – “Media is not available”, on the site WordPress.org Forums:
You're welcome, Markus. You can also find this information posted in Instagram's documentation: https://developers.facebook.com/docs/instagram-api/reference/ig-media/ It's…

Posted a reply to Great plugin, great support, on the site WordPress.org Forums:
Thank you, @pfholm, I'm glad we were able to help!

Posted a reply to Very good pugin, on the site WordPress.org Forums:
Thank you for the 5 stars, Philippe!

Posted a reply to Video posts – “Media is not available”, on the site WordPress.org Forums:
Hi Markus, videos should in fact all work, yes, so long as there aren't issues…

Posted a reply to Unusable with 5 feeds and AWS EC2+RDS, on the site WordPress.org Forums:
Hi Fabio, it's the same support email address as we've been using, so support@wprssaggregator.com.

Posted a reply to Unusable with 5 feeds and AWS EC2+RDS, on the site WordPress.org Forums:
@lacittanews since this review is not the right place to be providing support (as per…

Posted a reply to Horrible, on the site WordPress.org Forums:
It took us a bit longer than a day, but we were able to get…

Posted a reply to Horrible, on the site WordPress.org Forums:
Hi Nestor, I'm really sorry about this, I'm looking into what happened with your purchase.…

Posted a reply to Unusable with 5 feeds and AWS EC2+RDS, on the site WordPress.org Forums:
Hi @lacittanews, I'm sorry for the confusion. We have thousands of people using our plugins,…

Posted a reply to Fonts changed, on the site WordPress.org Forums:
Hi @vandengaart, we're having our developers look into this because the two should not be…

Posted a reply to The Instagram API responded with an error: Error #0 [Unknown]: Client error, on the site WordPress.org Forums:
Hi @jipasveld, can you please follow up on that email and mention this thread so…

Posted a reply to Problematic support, on the site WordPress.org Forums:
I'm sorry, @dylantov, we didn't deal with this situation well enough. An apology is definitely…

Posted a reply to Problematic support, on the site WordPress.org Forums:
Hi @dylantov, we rarely receive 1-star reviews so I've taken the time to reply in…

Posted a reply to Pop up on every page, on the site WordPress.org Forums:
Hey @weareqed, that notice should only appear once and should never reappear if it's dismissed.…

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
Fantastic, thanks @itsadesignthing.

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
Thanks, @itsadesignthing. We reproduced the issue with your setup. To fix it, please remove your…

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
@itsadesignthing, what JavaScript Optimizations have you enabled in WP Rocket? We suspect that one of…

Posted a reply to The Instagram API responded with an error: Error #0 [Unknown]: Client error, on the site WordPress.org Forums:
Hey @jipasveld, had you reached out to us via email about this issue?

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
Thanks, @itsadesignthing, I've asked our developers to take a look and we'll get back to…

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
Hi @itsadesignthing, we had integrated Spotlight directly with WP Rocket a while back so that…

Posted a reply to Thumbnail not available issue, on the site WordPress.org Forums:
Hi @faisal95bd, this is one we'll need to look into deeper. Could you reach out…

Posted a reply to The Instagram API responded with an error: Error #0 [Unknown]: Client error, on the site WordPress.org Forums:
@jipasveld thanks for the screenshots. Would you mind reaching out to support [at] spotlightwp [dot]…

Posted a reply to Thumbnail not available issue, on the site WordPress.org Forums:
Thanks, @faisal95bd. Keep us updated. Is it still working so far?

Posted a reply to The Instagram API responded with an error: Error #0 [Unknown]: Client error, on the site WordPress.org Forums:
Hi @jipasveld, thank you for using Spotlight! Has this issue persisted over the weekend? If…

Posted a reply to Thumbnail not available issue, on the site WordPress.org Forums:
Hi @faisal95bd, thank you for using Spotlight. We've seen this happen from time to time…

Posted a reply to Instagram direct not shows in hte front grid, on the site WordPress.org Forums:
@sisytecnetworks it may be the case that your client was live on Instagram just when…

Posted a reply to Stopping the pulsing while loading, on the site WordPress.org Forums:
Hey @simonmaddox, we're going to look into this and find alternative options. Rather than having…

Posted a reply to Instagram direct not shows in hte front grid, on the site WordPress.org Forums:
@sisytecnetworks the Instagram API seems to provide Live videos only while they are actually live,…

Posted a reply to Instagram direct not shows in hte front grid, on the site WordPress.org Forums:
Hi @sisytecnetworks, can you please clarify what you're referring to when you say "Instagram directs"?…

Posted a reply to Not connecting, on the site WordPress.org Forums:
Hi @kees78, is the Instagram account you're connecting a Personal or a Business/Professional account? If…

Posted a reply to Impressive plugin, on the site WordPress.org Forums:
Thank you, @nmoi, much appreciated!

Posted a reply to Log output of post id and author name, on the site WordPress.org Forums:
Perfect, thank you for the quick reply :)

Posted a reply to Log output of post id and author name, on the site WordPress.org Forums:
Hi @nomadcoder, is this issue to be resolved in an upcoming update? We just encountered…

Posted a reply to Free business account is required?, on the site WordPress.org Forums:
Great, thanks for letting us know, @vanessa6297.

Posted a reply to Free business account is required?, on the site WordPress.org Forums:
@vanessa6297 we're not aware of any Instagram updates that should affect this, but we're keeping…

Posted a reply to Instagram on Steroids!, on the site WordPress.org Forums:
Thank you, @eostheseacat!

Posted a reply to Great Instagram Feed, on the site WordPress.org Forums:
Thanks for the 5-star review, @ryandocudavit!

Posted a reply to Free business account is required?, on the site WordPress.org Forums:
That's quite strange, thanks for letting us know, @tommcgee. We haven't changed anything which should…

Posted a reply to Free business account is required?, on the site WordPress.org Forums:
Hi @tommcgee, a business account isn't required if you simply want to display your Instagram…

Posted a reply to Image quality, on the site WordPress.org Forums:
Thanks, @mirek211. In that case, that is most likely the cause.

Posted a reply to Image quality, on the site WordPress.org Forums:
Hi @mirek211, the images imported to your site from Instagram are optimized by Spotlight to…

Posted a reply to How to fetch photos but exclude reels?, on the site WordPress.org Forums:
Hi @fapisdik, we're working on an update to be released soon that will address this.…

Posted a reply to Conflict with WP Social Ninja Pro, on the site WordPress.org Forums:
Hey @simonmaddox, thanks for reaching out about this. A conflict like this one may be…