Posted a reply to Unusable with 5 feeds and AWS EC2+RDS, on the site WordPress.org Forums:
Hi Fabio, it's the same support email address as we've been using, so support@wprssaggregator.com.

Posted a reply to Unusable with 5 feeds and AWS EC2+RDS, on the site WordPress.org Forums:
@lacittanews since this review is not the right place to be providing support (as per…

Posted a reply to Horrible, on the site WordPress.org Forums:
It took us a bit longer than a day, but we were able to get…

Posted a reply to Horrible, on the site WordPress.org Forums:
Hi Nestor, I'm really sorry about this, I'm looking into what happened with your purchase.…

Posted a reply to Unusable with 5 feeds and AWS EC2+RDS, on the site WordPress.org Forums:
Hi @lacittanews, I'm sorry for the confusion. We have thousands of people using our plugins,…

Posted a reply to Fonts changed, on the site WordPress.org Forums:
Hi @vandengaart, we're having our developers look into this because the two should not be…

Posted a reply to The Instagram API responded with an error: Error #0 [Unknown]: Client error, on the site WordPress.org Forums:
Hi @jipasveld, can you please follow up on that email and mention this thread so…

Posted a reply to Problematic support, on the site WordPress.org Forums:
I'm sorry, @dylantov, we didn't deal with this situation well enough. An apology is definitely…

Posted a reply to Problematic support, on the site WordPress.org Forums:
Hi @dylantov, we rarely receive 1-star reviews so I've taken the time to reply in…

Posted a reply to Pop up on every page, on the site WordPress.org Forums:
Hey @weareqed, that notice should only appear once and should never reappear if it's dismissed.…

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
Fantastic, thanks @itsadesignthing.

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
Thanks, @itsadesignthing. We reproduced the issue with your setup. To fix it, please remove your…

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
@itsadesignthing, what JavaScript Optimizations have you enabled in WP Rocket? We suspect that one of…

Posted a reply to The Instagram API responded with an error: Error #0 [Unknown]: Client error, on the site WordPress.org Forums:
Hey @jipasveld, had you reached out to us via email about this issue?

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
Thanks, @itsadesignthing, I've asked our developers to take a look and we'll get back to…

Posted a reply to WP Rocket compatibility, on the site WordPress.org Forums:
Hi @itsadesignthing, we had integrated Spotlight directly with WP Rocket a while back so that…

Posted a reply to Thumbnail not available issue, on the site WordPress.org Forums:
Hi @faisal95bd, this is one we'll need to look into deeper. Could you reach out…

Posted a reply to The Instagram API responded with an error: Error #0 [Unknown]: Client error, on the site WordPress.org Forums:
@jipasveld thanks for the screenshots. Would you mind reaching out to support [at] spotlightwp [dot]…

Posted a reply to Thumbnail not available issue, on the site WordPress.org Forums:
Thanks, @faisal95bd. Keep us updated. Is it still working so far?

Posted a reply to The Instagram API responded with an error: Error #0 [Unknown]: Client error, on the site WordPress.org Forums:
Hi @jipasveld, thank you for using Spotlight! Has this issue persisted over the weekend? If…

Posted a reply to Thumbnail not available issue, on the site WordPress.org Forums:
Hi @faisal95bd, thank you for using Spotlight. We've seen this happen from time to time…

Posted a reply to Instagram direct not shows in hte front grid, on the site WordPress.org Forums:
@sisytecnetworks it may be the case that your client was live on Instagram just when…

Posted a reply to Stopping the pulsing while loading, on the site WordPress.org Forums:
Hey @simonmaddox, we're going to look into this and find alternative options. Rather than having…

Posted a reply to Instagram direct not shows in hte front grid, on the site WordPress.org Forums:
@sisytecnetworks the Instagram API seems to provide Live videos only while they are actually live,…

Posted a reply to Instagram direct not shows in hte front grid, on the site WordPress.org Forums:
Hi @sisytecnetworks, can you please clarify what you're referring to when you say "Instagram directs"?…

Posted a reply to Not connecting, on the site WordPress.org Forums:
Hi @kees78, is the Instagram account you're connecting a Personal or a Business/Professional account? If…

Posted a reply to Impressive plugin, on the site WordPress.org Forums:
Thank you, @nmoi, much appreciated!

Posted a reply to Log output of post id and author name, on the site WordPress.org Forums:
Perfect, thank you for the quick reply :)

Posted a reply to Log output of post id and author name, on the site WordPress.org Forums:
Hi @nomadcoder, is this issue to be resolved in an upcoming update? We just encountered…

Posted a reply to Free business account is required?, on the site WordPress.org Forums:
Great, thanks for letting us know, @vanessa6297.

Posted a reply to Free business account is required?, on the site WordPress.org Forums:
@vanessa6297 we're not aware of any Instagram updates that should affect this, but we're keeping…

Posted a reply to Instagram on Steroids!, on the site WordPress.org Forums:
Thank you, @eostheseacat!

Posted a reply to Great Instagram Feed, on the site WordPress.org Forums:
Thanks for the 5-star review, @ryandocudavit!

Posted a reply to Free business account is required?, on the site WordPress.org Forums:
That's quite strange, thanks for letting us know, @tommcgee. We haven't changed anything which should…

Posted a reply to Free business account is required?, on the site WordPress.org Forums:
Hi @tommcgee, a business account isn't required if you simply want to display your Instagram…

Posted a reply to Image quality, on the site WordPress.org Forums:
Thanks, @mirek211. In that case, that is most likely the cause.

Posted a reply to Image quality, on the site WordPress.org Forums:
Hi @mirek211, the images imported to your site from Instagram are optimized by Spotlight to…

Posted a reply to How to fetch photos but exclude reels?, on the site WordPress.org Forums:
Hi @fapisdik, we're working on an update to be released soon that will address this.…

Posted a reply to Conflict with WP Social Ninja Pro, on the site WordPress.org Forums:
Hey @simonmaddox, thanks for reaching out about this. A conflict like this one may be…

Posted a reply to How to fetch photos but exclude reels?, on the site WordPress.org Forums:
Thanks for the screenshots, @rinart73. We're looking into it and will get back to you…

Posted a reply to How to fetch photos but exclude reels?, on the site WordPress.org Forums:
Hey @rinart73, the Instagram API doesn't provide Reels in the first place, so all of…

Posted a reply to When will WP 6.0.X be supported?, on the site WordPress.org Forums:
Hi @jaxrachel, we've just updated our "Tested up to" version to 6.0. It's fully supported…

Posted a reply to animated icons, on the site WordPress.org Forums:
@lastqa by in dashboard, I assume you mean in the Plugins page search results of…

Posted a reply to animated icons, on the site WordPress.org Forums:
Hi @lastqa, we appreciate your feedback, however, this is not a review of the plugin…

Posted a reply to “Load More” button jumps the screen to the top of the page, on the site WordPress.org Forums:
Version 1.1 with this fix and other updates is now available for download. Thank you…

Posted a reply to Link to Collection would be nice, on the site WordPress.org Forums:
Hey @gorbondanko, sorry, I missed your message! Managed to achieve what you're looking for? Would…

Posted a reply to “Load More” button jumps the screen to the top of the page, on the site WordPress.org Forums:
@markussss yes, this issue has been fixed but the update it's included in had a…

Posted a reply to “Load More” button jumps the screen to the top of the page, on the site WordPress.org Forums:
Hey everyone, the issue has been fixed and the update for it will be available…