Posted a reply to Download going to empty link, on the site WordPress.org Forums:
Hi @conradohue, We are glad you were able to find a temporary solution to the…

Posted a reply to There has been a critical error on this website., on the site WordPress.org Forums:
Hi @sattypadam, Upon further investigation, it appears the syntax you are using for the EBD…

Posted a reply to There has been a critical error on this website., on the site WordPress.org Forums:
Hi @sattypadam, Thank you for providing the shortcode, the page linked we are unable to…

Posted a reply to Download going to empty link, on the site WordPress.org Forums:
Hi @corilin914, Can you please provide a URL to the page each of the shortcodes…

Posted a reply to Does this still work?, on the site WordPress.org Forums:
Hi Roger, No worries thank you for providing the following information. In the EBD settings…

Posted a reply to Nothing happens after I hit the Submit button, on the site WordPress.org Forums:
Hi @tonysab09, Thank you for providing all this information. Upon further investigation, we were unable…

Posted a reply to Does this still work?, on the site WordPress.org Forums:
Hi @rjfnz, Yes EBD is currently working with the latest version of WordPress. Just to…

Posted a reply to Suggestion, on the site WordPress.org Forums:
Hi @jozephbrasil, Thank you for reaching out, we value your suggestion and will consider adding…

Posted a reply to Invalid json and loop loading after submit, on the site WordPress.org Forums:
Hi @robertomataluni, We have not heard a response in some time. Are you still needing…

Posted a reply to Shortcode ????, on the site WordPress.org Forums:
Hi @silkweb, We have not heard a response in some time. Are you still needing…

Posted a reply to Nothing happens after I hit the Submit button, on the site WordPress.org Forums:
Hi @cschwoertzig, The provided link does not contain anything on the site. It is just…

Posted a reply to Nothing happens after I hit the Submit button, on the site WordPress.org Forums:
Hi @cschwoertzig, Thank you for providing this. We were able to inspect the error log…

Posted a reply to Nothing happens after I hit the Submit button, on the site WordPress.org Forums:
Hi @cschwoertzig, Thank you for reaching out. Would you be able to provide urls to…

Posted a reply to Make at least 1 checkbox required to be checked?, on the site WordPress.org Forums:
Hi @matstars, Thank you for another great suggestion to consider. After some testing and research…

Posted a reply to Add in a filter for multiple files email, on the site WordPress.org Forums:
Hi @matstars, Thank you for the suggestion. We will look into the possibility of implementing…

Posted a reply to Shortcode ????, on the site WordPress.org Forums:
Hi @silkweb, The email before download the plugin utilizes both the download monitor plugin and…

Posted a reply to Invalid json and loop loading after submit, on the site WordPress.org Forums:
Hi @robertomataluni, After investigating more the EBD plugin seems to be working. On this URL…

Posted a reply to Invalid json and loop loading after submit, on the site WordPress.org Forums:
Hi @robertomataluni, Thank you for confirming the syntax issue. Would you be able to provide…

Posted a reply to Invalid json and loop loading after submit, on the site WordPress.org Forums:
Hi @robertomataluni, I see you have not responded but just thought we would suggest one…

Posted a reply to Invalid json and loop loading after submit, on the site WordPress.org Forums:
Hi @robertomataluni, Thank you for that. One thing I noticed missing is the URL to…

Posted a reply to Invalid json and loop loading after submit, on the site WordPress.org Forums:
Hi @robertomataluni, Thank you for reaching out. If you could please provide the following to…

Posted a reply to Default email message includes broken short code, on the site WordPress.org Forums:
Hi @markstirlingbrandworks, Are you still experiencing this issue? If we do not hear a response…

Posted a reply to Default email message includes broken short code, on the site WordPress.org Forums:
Hi @markstirlingbrandworks, Thank you for reaching out. We will look into this issue. Thank you…

Posted a reply to From Email name – capital letters, on the site WordPress.org Forums:
Hi @newki75, Thank you again for reporting this issue. The latest update should have fixed…

Posted a reply to From Email name – capital letters, on the site WordPress.org Forums:
Hello @newki75, Thank you for reaching out. We discovered a bug with the FROM email…

Posted a reply to From Email name – capital letters, on the site WordPress.org Forums:
Hello @newki75, It depends on what mail service you are using such as 'WP Mail…

Posted a reply to DOWNLOADS DONT WORK, on the site WordPress.org Forums:
Hi @mpolhemus, Would you be able to open a new thread and detail the exact…

Posted a reply to Call to a member function getAttribute() on null, on the site WordPress.org Forums:
Hi @ashiqnt, We have determined that the issue lies within the compatibility between the Avada…

Posted a reply to Call to a member function getAttribute() on null, on the site WordPress.org Forums:
Hi @ashiqnt, Thank you for providing more info, we will investigate this issue.

Posted a reply to Error- Not Working After update 6.9.4, on the site WordPress.org Forums:
Hi @kggg, Unfortunately, we do not have a suggestion for similar plugins, as Piklist seems…

Posted a reply to Error- Not Working After update 6.9.4, on the site WordPress.org Forums:
Hi @kggg, Unfortunately, we have determined the issue and it lies within the compatibility between…

Posted a reply to Call to a member function getAttribute() on null, on the site WordPress.org Forums:
Hi @ashiqnt, It appears the first link you provided does not contain the shortcode to…

Posted a reply to Call to a member function getAttribute() on null, on the site WordPress.org Forums:
Hi @ashiqnt, Thank you for reaching out. To help us with our investigation could you…

Posted a reply to Confirmation message takes very long to display, on the site WordPress.org Forums:
Hi @delycia, Are you still experiencing this issue? If so, could you please provide the…

Posted a reply to Error- Not Working After update 6.9.4, on the site WordPress.org Forums:
Hi @kggg, Could you try fixing the HTTPS setting on the WP Site and see…

Posted a reply to DOWNLOADS DONT WORK, on the site WordPress.org Forums:
Hi @adrimol84, If you are familiar with HTML and CSS you can use the Custom…

Posted a reply to Error- Not Working After update 6.9.4, on the site WordPress.org Forums:
Hi @kggg, Upon further investigation it looks like the issue you are experiencing is similar…

Posted a reply to Error- Not Working After update 6.9.4, on the site WordPress.org Forums:
Hi @kggg, Thank you for all the information. We will continue to troubleshoot this issue.

Posted a reply to DOWNLOADS DONT WORK, on the site WordPress.org Forums:
Thank you for that. After investigation, it seems the issue is coming from your site…

Posted a reply to DOWNLOADS DONT WORK, on the site WordPress.org Forums:
Hi @adrimol84, Thank you for reaching out and providing the above information. We will look…

Posted a reply to Multisite, on the site WordPress.org Forums:
Hi @hablasconalberto, Thank you for providing all of this information. After troubleshooting it appears the…

Posted a reply to Multisite, on the site WordPress.org Forums:
Hi @hablasconalberto, It appears you provided the URL to the final download link and not…

Posted a reply to Multisite, on the site WordPress.org Forums:
Hi @hablasconalberto, Thank you for reaching out. Could you please provide the following for each…

Posted a reply to Link not displaying after form submission, on the site WordPress.org Forums:
Hi @orbitcarrot, Are you still experiencing this issue? If we do not get a response…

Posted a reply to Link not displaying after form submission, on the site WordPress.org Forums:
Hi @orbitcarrot, We just released an update that should have fixed your issue. If you…

Posted a reply to Confirmation message takes very long to display, on the site WordPress.org Forums:
Hi @delycia, Thank you for reaching out. We will look into the issue you are…

Posted a reply to Link not displaying after form submission, on the site WordPress.org Forums:
Hi @orbitcarrot, After investigating the issue we noticed that you are using EBD version 5.1.9.…

Posted a reply to Can’t Activate EBD, on the site WordPress.org Forums:
Hi @eloisecr123, Are you still experiencing issues? If we do not hear a response we…