Profiles

Posted a reply to Plugin, JetPack, Rank Math, etc. Optimization, on the site WordPress.org Forums:
Hi @devin104 - I see that the URL you provided is a website hosted by…

Posted a reply to Error to create and sent PDF invoice, on the site WordPress.org Forums:
Hi @fusiontribal - Thanks for letting us know. We sometimes see E_COMPILE_ERROR issues when something…

Posted a reply to Edge case can lead to blank page being served, on the site WordPress.org Forums:
Hi @keepmovingdk - The patch should be released in v1.12.5. Once the new version is…

Posted a reply to Disappearing comments, on the site WordPress.org Forums:
Hi @hendrix924 - Our team is still working on this, but we'll let you know…

Posted a reply to The website does not work after disabling the plugin, on the site WordPress.org Forums:
Hi @daw367a - Thank you so much for patiently waiting for a response! Can you…

Posted a reply to Warning: Undefined array key upon reactivating latest JetPack CRM, on the site WordPress.org Forums:
Hi @minxymoggy - Thank you so much for patiently waiting for a response! As a…

Posted a reply to HELP! Videos are stuck on private!, on the site WordPress.org Forums:
Hi @thelastdrivein - Thank you so much for patiently waiting for a response! I looked…

Posted a reply to site_url can not be empty. [vp_api_error, null], on the site WordPress.org Forums:
Hi @ruwanci - I found your ticket in our system (internal reference: 9094679). We have…

Posted a reply to post Full in newsletter, on the site WordPress.org Forums:
Hi @papillon14rose - To ensure your newsletter only includes an excerpt, please check the following…

Posted a reply to Your site could not connect to WordPress.com via HTTPS., on the site WordPress.org Forums:
Hi @ksseroka Could you please start your own thread, as per the Forum Welcome guidelines…

Posted a reply to Your site could not connect to WordPress.com via HTTPS., on the site WordPress.org Forums:
Hi @mp0001 - Could you please post your site URL here so that we can…

Posted a reply to Names not associated with my subscribers, on the site WordPress.org Forums:
Hi @bruccutler - Jetpack allows you to add subscribers using their email addresses only. Names…

Posted a reply to Support ticket page shows error, on the site WordPress.org Forums:
Hi @realmanindia - Thanks for reporting this issue with the AI Bot. It definitely isn't…

Posted a reply to Site Logo in Newsletter Broken, on the site WordPress.org Forums:
Hi @wordpresssites - Thanks for your patience here. I have scheduled a process on our…

Posted a reply to WordPress 6.7 and problem with Tiled Gallery from Jetpack, on the site WordPress.org Forums:
Hi @tripsoverpoland - I found an email about this issue from you in our ticketing…

Posted a reply to To many connections from /wp-json/jetpack/v4/sync/spawn-sync, on the site WordPress.org Forums:
Hi @eguzmana - With the numbers reported, does this cause an issue for your site?…

Posted a reply to Is this the safe way to use WP Super Cache?, on the site WordPress.org Forums:
Hi @elevated420 - 1.) Is JetPack Boost a product of yours? What is the benefit…

Posted a reply to WordPress 6.7 and problem with Tiled Gallery from Jetpack, on the site WordPress.org Forums:
Hi @tripsoverpoland - Thanks for the further explanation here and for your patience as we…

Posted a reply to WordPress 6.7 and problem with Tiled Gallery from Jetpack, on the site WordPress.org Forums:
Hi @tripsoverpoland - Thanks for the additional information. To try to replicate this issue, I…

Posted a reply to WordPress 6.7 and problem with Tiled Gallery from Jetpack, on the site WordPress.org Forums:
Hi @tripsoverpoland - I tested the Jetpack Tiled Gallery feature using an older theme: https://cloudup.com/cp30c-MtNHI…

Posted a reply to 4 PROBLEMES CRITIQUES, on the site WordPress.org Forums:
Hi @madonna23 - We currently provide support in English. For now, I’ll be replying in…

Posted a reply to How to completely disable Jetpack’s Newsletter?, on the site WordPress.org Forums:
You are welcome. If you have additional questions about or issues regarding Jetpack, feel free…

Posted a reply to How to completely disable Jetpack’s Newsletter?, on the site WordPress.org Forums:
HI @rfischmann - Thanks for reporting this. I confirmed the behavior and made an issue…

Posted a reply to Cache size increase, on the site WordPress.org Forums:
Hi @madflute - Can you try manually running the garbage collection? You can use a…

Posted a reply to 500 errors from Jetpack connection issues, on the site WordPress.org Forums:
Hi @litp - Yes, the 200 entries are normal traffic. Regarding the 523 errors, those…

Posted a reply to Serve images in next-gen formats, on the site WordPress.org Forums:
Hi @satishraj19 - We're happy to look into this. Could you please post your site…

Posted a reply to Commentars cache, on the site WordPress.org Forums:
Hi @torren1112 - I'm going to mark this thread as resolved. Feel free to start…

Posted a reply to 500 errors from Jetpack connection issues, on the site WordPress.org Forums:
Hi @litp - Could you provide us with a screenshot (or better yet plaintext) showing…

Posted a reply to Redirected to malicious dashboard after installing jetpack plugin, on the site WordPress.org Forums:
Hi @jmllr89 - To make sure we understand, you installed the Jetpack plugin, and you…

Posted a reply to My website not commercial and yet jetpack see it that way, on the site WordPress.org Forums:
Hi @severian5it - I have confirmed that your website meets our non-commercial definition and therefore…

Posted a reply to Jetpack Carousel Full-Screen Image Size, on the site WordPress.org Forums:
Hi @thadk - Unfortunately, there isn't a setting in Jetpack to define the size of…

Posted a reply to 500 errors from Jetpack connection issues, on the site WordPress.org Forums:
Hi @litp - Can you share a recent example of the errors? How frequently are…

Posted a reply to Misclassification of Website as Commercial, on the site WordPress.org Forums:
Hi @yvocaro - Thanks for sharing your feedback. I'll pass it along to our product…

Posted a reply to Can’t connect my site to Jetpack, on the site WordPress.org Forums:
Hi @juliethorpe2021 - When we test the connection to your site via the xmlrpc.php file,…

Posted a reply to robots.txt not showing blocked crawlers, on the site WordPress.org Forums:
Hi @tombie - Sorry for the wait here. I haven't had any reports of the…

Posted a reply to Other admin can “steal” connection ownership. Bug or by design?, on the site WordPress.org Forums:
Hi @ravanh Could you please post your site URL here so that we can have…

Posted a reply to To many connections from /wp-json/jetpack/v4/sync/spawn-sync, on the site WordPress.org Forums:
Hi @eguzmana - It seems like that should work, but since we are having trouble…

Posted a reply to To many connections from /wp-json/jetpack/v4/sync/spawn-sync, on the site WordPress.org Forums:
Hi @eguzmana - I am reaching out to our development team to see if they…

Posted a reply to Huge CPU usage, on the site WordPress.org Forums:
Hi @psi22 - Thanks for letting us know. I am going to mark this thread…

Posted a reply to New pricing? Limited features, on the site WordPress.org Forums:
Thanks for your feedback. Presumably you are referring to changes in pricing for Jetpack Stats.…

Posted a reply to Cancel Subscription- Domain does not exist anymore, on the site WordPress.org Forums:
Hi @jimmyrock - I see the ticket in our system and handle this over email.…

Posted a reply to Disappearing comments, on the site WordPress.org Forums:
Hi @hendrix924 - Thanks for your patience here. Our team is still investigating this issue.

Posted a reply to To many connections from /wp-json/jetpack/v4/sync/spawn-sync, on the site WordPress.org Forums:
Hi @eguzmana - Thanks. Please let us know if you see an improvement.

Posted a reply to Jetpack Search not fully syncing, on the site WordPress.org Forums:
Ho @gablork - Thanks for letting us know the issue is resolved. If you have…

Posted a reply to Cancel Subscription- Domain does not exist anymore, on the site WordPress.org Forums:
Hi @jimmyrock Please contact us via this contact form: https://jetpack.com/contact-support/?rel=support&hpi=1 We'll then be able to…

Posted a reply to To many connections from /wp-json/jetpack/v4/sync/spawn-sync, on the site WordPress.org Forums:
Hi @eguzmana - Thanks for your patience. I have raised this issue with our development…

Posted a reply to Cache size increase, on the site WordPress.org Forums:
Hi @donncha - Any other ideas here?

Posted a reply to Module is not working if “apache_request_headers” is disabled, on the site WordPress.org Forums:
Thanks for the update. @donncha It looks like we'll need to do some extra testing…

Posted a reply to Excellent, on the site WordPress.org Forums:
Hi @alamprinters Thank you for your kind words! If you have any questions or need…