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katmoody

Profile picture of katmoody
  • Member Since: May 30th, 2011
  • @katmoody on WordPress.org
  • Find me on:

  • Posted a reply to "Manual backups work but not automatic backups", on the site WordPress Support Forums:
    Hi there - It sounds like you're having trouble with the scheduling side of things,…

    2 days ago

  • Posted a reply to "No backup, Just spins", on the site WordPress Support Forums:
    That's a creative way around the issue. The actual issue you're describing is that the…

    2 days ago

  • Posted a reply to "Access denied error after backupwordpress Version 3.5 update", on the site WordPress Support Forums:
    Also - talk with your host and ask about re-installing MySQLDump since that's the command…

    2 days ago

  • Posted a reply to "Access denied error after backupwordpress Version 3.5 update", on the site WordPress Support Forums:
    I just want to mention one thing that has worked for at least one other…

    2 days ago

  • Posted a reply to "the manual backup doesn't work", on the site WordPress Support Forums:
    This means that the backup is hanging. Separate your backups into 'database-only' and 'files-only' instead…

    2 days ago

  • Posted a reply to "root path not readable", on the site WordPress Support Forums:
    Hi there - I'm sorry you're seeing this error, but it's relatively painless to fix.…

    2 days ago

  • Posted a reply to "Set directories to exclude then randomly removed all", on the site WordPress Support Forums:
    Hi there - That is frustrating - did you click on the "Done" at the…

    2 days ago

  • Posted a reply to "Fails to update to 3.6.0", on the site WordPress Support Forums:
    We thought all the upgrade issues were addressed. Unfortunately everything we saw pointed to that…

    2 days ago

  • Posted a reply to "when back up, it shows"php: ZipArchive::close() "", on the site WordPress Support Forums:
    Hi there - Our plugin uses two different options for file backup - Unix Zip…

    2 days ago

  • Posted a reply to "backupwordpress and hostgator issues", on the site WordPress Support Forums:
    I'm unaware of a way to work around not having the right php version installed.…

    2 days ago

  • Posted a reply to "Uninstall Error", on the site WordPress Support Forums:
    Hi there - In this case, you need to go into either the FTP or…

    2 days ago

  • Posted a reply to "Backups are only 1KB", on the site WordPress Support Forums:
    It sounds like you are only successfully getting the database portion of the backup. To…

    2 days ago

  • Posted a reply to "Child theme folders cannot be included in backup", on the site WordPress Support Forums:
    I've never seen this before. Would you be able to enable support so I can…

    4 days ago

  • Posted a reply to "our server only has [blank] of disk space left", on the site WordPress Support Forums:
    I'm sorry for the trouble you guys are having. We expect to have this bug…

    4 days ago

  • Posted a reply to "Backup seems to work but this error is reported", on the site WordPress Support Forums:
    You can ignore this error - basically what's happening is that the plugin is encountering…

    4 days ago

  • Posted a reply to "(server doesn't support mysqldump or PDO::mysql) error", on the site WordPress Support Forums:
    This message means that both the primary means of backing up the database are actually…

    4 days ago

  • Posted a reply to "Mysqldump error when running backup", on the site WordPress Support Forums:
    As long as your backup is still completing you can consider this an error you…

    4 days ago

  • Posted a reply to "random_bytes_dev_urandom.php didn't back up?", on the site WordPress Support Forums:
    Hey there - Sorry you've experienced issues. I haven't seen that happen before and would…

    4 days ago

  • Posted a reply to "ERR_EMPTY_RESPONSE", on the site WordPress Support Forums:
    I couldn't replicate this and haven't seen this again - were you able to start…

    4 days ago

  • Posted a reply to "No email message after backup", on the site WordPress Support Forums:
    Thank you for the additional notes - I will check those interactions. What sometimes happens…

    4 days ago

  • Posted a reply to "Scheduled backups", on the site WordPress Support Forums:
    You sure can back up hourly - here are the options available for database, files-only…

    4 days ago

  • Posted a reply to "Mysqldump: mysql: not found", on the site WordPress Support Forums:
    Hi there - Can you confirm for me - does this persist after the update…

    1 week ago

  • Posted a reply to "Access denied error after backupwordpress Version 3.5 update", on the site WordPress Support Forums:
    Okay - I've been digging on this one a bit over the last couple weeks…

    2 weeks ago

  • Posted a reply to "v3.4.5 broken on some sites", on the site WordPress Support Forums:
    This should be resolved in 3.6 but please post back if you find you're still…

    2 weeks ago

  • Posted a reply to "How to restore one table of several from backup", on the site WordPress Support Forums:
    Hey there! I did a little digging, as it's not that hard to isolate one…

    2 weeks ago

  • Posted a reply to "Can Not Activate v 3.4.5", on the site WordPress Support Forums:
    Thanks for touching base again - still trying to determine what's up with this one.…

    2 weeks ago

  • Posted a reply to "missing dates", on the site WordPress Support Forums:
    We are still looking into this one - if anyone else sees something similar, additional…

    2 weeks ago

  • Posted a reply to "No backup, Just spins", on the site WordPress Support Forums:
    Hey there @fromenglandwithlove and also @ioannisa I'm sorry for the delay in checking back in…

    2 weeks ago

  • Posted a reply to "[Plugin: BackUpWordPress] Mysqldump: sh: mysql: command not found", on the site WordPress Support Forums:
    Hey there guys - I think Hans was close to the same answer the developers…

    2 weeks ago

  • Posted a reply to "the manual backup doesn't work", on the site WordPress Support Forums:
    Hi there - I'm so sorry we somehow missed your question - have you been…

    2 weeks ago

  • Posted a reply to "Mysqldump error when running backup", on the site WordPress Support Forums:
    Is the error still there after the latest update? The 3.6 update should have fixed…

    4 weeks ago

  • Posted a reply to "WEPBack up has destroyed my site", on the site WordPress Support Forums:
    So glad you were able to get some help from another forum member. Unfortunately there's…

    4 weeks ago

  • Posted a reply to "Can Not Activate v 3.4.5", on the site WordPress Support Forums:
    Okay - just an update - we're trying to verify this as an actual issue…

    4 weeks ago

  • Posted a reply to "Error with BackUpWorPress 3.4.5", on the site WordPress Support Forums:
    Hey there @jacobaw - if you removed the old plugin, were you able to reinstall…

    4 weeks ago

  • Posted a reply to "Access denied error after backupwordpress Version 3.5 update", on the site WordPress Support Forums:
    Can you see if upgrading to 3.6 fixes your issue? Thanks so much! Kat

    4 weeks ago

  • Posted a reply to "Fails to update to 3.6.0", on the site WordPress Support Forums:
    I'm thinking this was a temporary glitch with wp.org - please try updating again and…

    4 weeks ago

  • Posted a reply to "problems with multisite", on the site WordPress Support Forums:
    That is weird - so something is stopping the plugin from loading there. Have you…

    1 month ago

  • Posted a reply to "Backup seems to work but this error is reported", on the site WordPress Support Forums:
    Just to confirm - the backup is working fine in spite of this error? I've…

    1 month ago

  • Posted a reply to "How to remove backupwordpress files and folder after uninstalling?", on the site WordPress Support Forums:
    You can go ahead and just delete that folder and you should be clear, then.…

    1 month ago

  • Posted a reply to "Backups silently fail", on the site WordPress Support Forums:
    Hey there - Can you run through some basic troubleshooting for me and report the…

    1 month ago

  • Posted a reply to "the manual backup doesn't work", on the site WordPress Support Forums:
    Great! I'm updating this ticket as resolved upon update - but if someone still has…

    1 month ago

  • Posted a reply to "How can we check everything is OK?", on the site WordPress Support Forums:
    The best way I could suggest to double check the veracity of the backups is…

    1 month ago

  • Posted a reply to "Can Not Activate v 3.4.5", on the site WordPress Support Forums:
    I'm listing this in GitHub - but I think they might already be working on…

    1 month ago

  • Posted a reply to "Access denied error after backupwordpress Version 3.5 update", on the site WordPress Support Forums:
    Are you able to get a screenshot of this error? I haven't seen this before…

    1 month ago

  • Posted a reply to "How to remove backupwordpress files and folder after uninstalling?", on the site WordPress Support Forums:
    They should all be removed already - after you deactivate and then delete the plugin.…

    1 month ago

  • Posted a reply to "Admin area running slow", on the site WordPress Support Forums:
    Hey there @spanner555 - it looks like you shared more info on the ticket for…

    1 month ago

  • Posted a reply to "How to import to PHP-Myadmin", on the site WordPress Support Forums:
    Hey there! There is a guide available on how to restore a site from ZIP.…

    1 month ago

  • Posted a reply to "Stops Working on random occasions and doesn't restart", on the site WordPress Support Forums:
    Hey there - I checked with the site URL in our support module and saw…

    1 month ago

  • Posted a reply to "problems with multisite", on the site WordPress Support Forums:
    Hi there - a screenshot might help a little more - so I can see…

    1 month ago

  • Posted a reply to "No email message after backup", on the site WordPress Support Forums:
    I'm going to check into the function behind that message that is sent - but…

    1 month ago

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