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katmoody

Profile picture of katmoody
  • Member Since: May 30th, 2011
  • Find me on:

  • Posted a reply to "Backup process seems to be running endlessly", on the site WordPress Support Forums:
    Hi there - What it sounds like is that your site is timing out or…

    4 hours ago

  • Posted a reply to "I'm fed up !", on the site WordPress Support Forums:
    I'm sorry for the trouble you had with the plugin - did you enable support…

    4 hours ago

  • Posted a reply to "One of the worst plugins i ever used, no support!", on the site WordPress Support Forums:
    I'm sorry that you are disappointed with using the plugin and extensions. It's true we've…

    4 hours ago

  • Posted a reply to "Heart Internet Not Working with BackUpWordPress", on the site WordPress Support Forums:
    Hey Ben - would it be possible for you to reach out to us via…

    6 days ago

  • Posted a reply to "Problems with Manual Backups", on the site WordPress Support Forums:
    Okay ... but your scheduled backups still work? even after that update?

    6 days ago

  • Posted a reply to "Zip Error", on the site WordPress Support Forums:
    Can you confirm whether you're still having issues with this? Thanks Kat

    6 days ago

  • Posted a reply to "Download backup link is missing wp address URL's sub folder in URL. gets 404 err", on the site WordPress Support Forums:
    This should have been fixed in the last release, guys - I'm marking this as…

    6 days ago

  • Posted a reply to "Backup Not Found?", on the site WordPress Support Forums:
    The last release should have fixed this for you. I'm marking this as resolved but…

    6 days ago

  • Posted a reply to "Your site root path isn't readable", on the site WordPress Support Forums:
    This WAS resolved for most the users who submitted tickets via our support module, and…

    6 days ago

  • Posted a reply to "Mysqldump: mysql: not found", on the site WordPress Support Forums:
    Great - thanks for updating! :D

    6 days ago

  • Posted a reply to "Heart Internet Not Working with BackUpWordPress", on the site WordPress Support Forums:
    As the other ticket hadn't been updated and backups looked to be working as scheduled,…

    6 days ago

  • Posted a reply to "Problems with Manual Backups", on the site WordPress Support Forums:
    Are you unable to use the plugin at all or are you still just limited…

    6 days ago

  • Posted a reply to "Automatic backup after update", on the site WordPress Support Forums:
    I believe it is. :D

    6 days ago

  • Posted a reply to "BackUpWordPress", on the site WordPress Support Forums:
    All I know is it wasn't designed to work under a maintenance mode, so if…

    1 week ago

  • Posted a reply to "Empty database dump after update", on the site WordPress Support Forums:
    Hey there Mihail - The developers would like to try and reproduce this error and…

    1 week ago

  • Posted a reply to "Backup timezone?", on the site WordPress Support Forums:
    It should grab the same timezone as you have set in your settings, yes ;-)…

    1 week ago

  • Posted a reply to "BackUpWordPress", on the site WordPress Support Forums:
    The developers are looking into having a log for troubleshooting - you aren't the first…

    1 week ago

  • Posted a reply to "Empty database dump after update", on the site WordPress Support Forums:
    That's an interesting idea and one I'll definitely alert the developers to, but they unit…

    1 week ago

  • Posted a reply to "Complete Weeklys Not Running", on the site WordPress Support Forums:
    The very fact that they run erratically also backs up the theory that server resources…

    1 week ago

  • Posted a reply to "Zip Error", on the site WordPress Support Forums:
    So the warnings you have indicate that the Zip file is having trouble both finding…

    2 weeks ago

  • Posted a reply to "Empty database dump after update", on the site WordPress Support Forums:
    That's okay - it sounds like you are having a problem with something we've identified…

    2 weeks ago

  • Posted a reply to "Download backup link is missing wp address URL's sub folder in URL. gets 404 err", on the site WordPress Support Forums:
    Guys, the developers are still working on this one but hope to have a release…

    2 weeks ago

  • Posted a reply to "Complete Weeklys Not Running", on the site WordPress Support Forums:
    The developers are looking into logging in a future update (!) but we don't have…

    2 weeks ago

  • Posted a reply to "Heart Internet Not Working with BackUpWordPress", on the site WordPress Support Forums:
    Esmi has a valid point - the reason this plugin doesn't work easily on Heart…

    2 weeks ago

  • Posted a reply to "Backup Not Found?", on the site WordPress Support Forums:
    Yes - I know the developers have narrowed it down to problems when the site…

    2 weeks ago

  • Posted a reply to "Not able to do a backup", on the site WordPress Support Forums:
    c4m - that's great! joergkreklau - please start your own ticket as your issue is…

    2 weeks ago

  • Posted a reply to "Empty database dump after update", on the site WordPress Support Forums:
    Mihail - can you elaborate on that - you enabled the Unix Zip Command and…

    2 weeks ago

  • Posted a reply to "shell_exec() has been disabled for security reasons, class-backup.php, 1860", on the site WordPress Support Forums:
    if you have the "shell_exec" error come up - it's because your host has disabled…

    2 weeks ago

  • Posted a reply to "Zip Error", on the site WordPress Support Forums:
    Are you still backing up successfully? Most people reporting the error still have successful backups,…

    2 weeks ago

  • Posted a reply to "Complete Weeklys Not Running", on the site WordPress Support Forums:
    Inconsistent backups usually indicate that your site might be hitting server resource limits (generally that…

    2 weeks ago

  • Posted a reply to "BackUpWordPress", on the site WordPress Support Forums:
    Hey there - did you verify if you were updated to the most recent version…

    2 weeks ago

  • Posted a reply to "Zip Error", on the site WordPress Support Forums:
    Can you confirm whether it's affecting your backups or not? Thanks, Kat

    2 weeks ago

  • Posted a reply to "Complete Weeklys Not Running", on the site WordPress Support Forums:
    I marked this as resolved, but just check back in if you have further problems…

    2 weeks ago

  • Posted a reply to "Stuck at calculating disk space", on the site WordPress Support Forums:
    Are you able to reach out to us via the support module? Last I knew,…

    2 weeks ago

  • Posted a reply to "shell_exec multisite error", on the site WordPress Support Forums:
    Hey there - The shell_exec function is used by the plugin in putting backups together,…

    2 weeks ago

  • Posted a reply to "Not able to do a backup", on the site WordPress Support Forums:
    Have you tried the newest version of the plugin? This is technically a warning -…

    2 weeks ago

  • Posted a reply to "Empty database dump after update", on the site WordPress Support Forums:
    I'm not positive why the SQL would be truncated. Are you able to reach out…

    2 weeks ago

  • Posted a reply to "fatal error after uploading plugin", on the site WordPress Support Forums:
    Looks like the bug was fixed in the update to 3.4.2 - sorry we couldn't…

    2 weeks ago

  • Posted a reply to "Do not zip folder like symlink (symbolic links)", on the site WordPress Support Forums:
    I'll mention this to the developers to see if it can potentially be added as…

    2 weeks ago

  • Posted a reply to "Heart Internet Not Working with BackUpWordPress", on the site WordPress Support Forums:
    We haven't received any other tickets on this. If you or anyone else would like…

    2 weeks ago

  • Posted a reply to "Are you deleting backups randomly?!!!", on the site WordPress Support Forums:
    I'm sorry you're having trouble with our plugin. We don't delete backups randomly. If there…

    2 weeks ago

  • Posted a reply to "error when backing up in wp managed godaddy", on the site WordPress Support Forums:
    The last we heard, our plugin was useable on the Managed WP part of GoDaddy…

    2 weeks ago

  • Posted a reply to "BackUpWordPress", on the site WordPress Support Forums:
    We've seen a few issues come up, especially in relation with the 4.4.1 update of…

    2 weeks ago

  • Posted a reply to "zip file created and is fine, but job still shows as running.", on the site WordPress Support Forums:
    This is already listed in our GitHub as something we want to enable at some…

    2 weeks ago

  • Posted a reply to "Backup Not Found?", on the site WordPress Support Forums:
    Hey there Brian - this is actually a bug the developers are working on a…

    2 weeks ago

  • Posted a reply to "Your site root path isn't readable", on the site WordPress Support Forums:
    Awesome - that's one out of a few of you!

    2 weeks ago

  • Posted a reply to "Your site root path isn't readable", on the site WordPress Support Forums:
    Also - please ensure you are all updated to the newest version - 3.4.2 Kat

    2 weeks ago

  • Posted a reply to "Your site root path isn't readable", on the site WordPress Support Forums:
    In the meantime please check with your host and ensure that all your file permissions…

    2 weeks ago

  • Posted a reply to "Your site root path isn't readable", on the site WordPress Support Forums:
    We're looking at this one too - I will update you as soon as I…

    2 weeks ago

  • Posted a reply to "Download backup link is missing wp address URL's sub folder in URL. gets 404 err", on the site WordPress Support Forums:
    Hey there - the developers are working on a fix for this - thank you…

    2 weeks ago

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