WordPress.org

Posted a reply to "Email Notifications", on the site WordPress Support Forums:
To be followed here: https://github.com/ThemeAvenue/Awesome-Support/issues/98

3 days ago

Posted a reply to "Translation, custom fields", on the site WordPress Support Forums:
Here you go, we finally have some documentation for custom fields: http://getawesomesupport.com/documentation/awesome-support/custom-fields/

3 days ago

Posted a reply to "Addin ID in ticket listing.", on the site WordPress Support Forums:
If you want to add the ticket ID in the listing you should use the…

3 days ago

Posted a reply to "Email when someone re-opens the ticket.", on the site WordPress Support Forums:
There is no option to send an e-mail when a ticket is re-opened.

3 days ago

Posted a reply to "notifications not being sent, short links not working", on the site WordPress Support Forums:
Could you please send the Outbound report from Mandrill (Outbound tab > Export results >…

3 days ago

Posted a reply to "End User not receiving emails after reply is added", on the site WordPress Support Forums:
Man, Yahoo has the worst registration process ever! It took me like 15 minutes to…

3 days ago

Posted a reply to "Addon Email Support / email is not identified as an existing ticket", on the site WordPress Support Forums:
Handled on priority support.

3 days ago

Posted a reply to "Plugin is not ready for localization", on the site WordPress Support Forums:
Good news: I got it all fixed. There were a couple of things in the…

3 days ago

Posted a reply to "TinyMCE related", on the site WordPress Support Forums:
We are planning to improve e-mail templates as you can see here: https://trello.com/c/4COEv5nT I know…

3 days ago

Posted a reply to "Date and Time Stamp", on the site WordPress Support Forums:
Are you seeing this for all your tickets?

4 days ago

Posted a reply to "Subject line is empty", on the site WordPress Support Forums:
Me too what?

4 days ago

Posted a reply to "Plugin is not ready for localization", on the site WordPress Support Forums:
Can I ask what language you're using so that I can test it myself.

4 days ago

Posted a reply to "Different "Type"s for different users", on the site WordPress Support Forums:
Hi MadnessMedia, What you're asking is technically possible, but it will require a fair amount…

4 days ago

Posted a reply to "Subject line is empty", on the site WordPress Support Forums:
Hey guys, First, many thanks for trying to help with the issue Jason. However, let's…

4 days ago

Posted a reply to "Subject line is empty", on the site WordPress Support Forums:
There definitely is something strange because when using WP Mail SMTP with Gmail SMTP for…

4 days ago

Posted a reply to "Subject line is empty", on the site WordPress Support Forums:
Alright I have been running some tests and was able to re-create your issue. The…

5 days ago

Posted a reply to "Plugin is not ready for localization", on the site WordPress Support Forums:
The plugin is localized, however, we didn't update the translation catalog with the latest version…

5 days ago

Posted a reply to "Closed label not translated", on the site WordPress Support Forums:
I have updated the translation catalog and updated Transifex. The new strings are now translatable.

5 days ago

Posted a reply to "Date and Time Stamp", on the site WordPress Support Forums:
Indeed it looks like there is a bug somewhere. January 1, 1970 is the base…

5 days ago

Posted a reply to "Insert Form In dashboard widget for subscribers", on the site WordPress Support Forums:
That's an interesting idea. It should not be too much hassle to implement. I've added…

5 days ago

Posted a reply to "Error messages use index.php", on the site WordPress Support Forums:
Is this related to https://wordpress.org/support/topic/you-do-not-have-the-capacity-to-open-a-new-ticket?replies=6#post-6619595 or is it a different issue?

5 days ago

Posted a reply to "You do not have the capacity to open a new ticket.", on the site WordPress Support Forums:
Thanks for the suggestion but we won't be able to change the way capabilities work.…

5 days ago

Posted a reply to "Users getting lost after submitting a ticket", on the site WordPress Support Forums:
The problem with leaving the user on the same submission page is that it will…

5 days ago

Posted a reply to "Show Authors Full Name?", on the site WordPress Support Forums:
I have just changed this. It will be pushed with next version. See 9f69c8e for…

5 days ago

Posted a reply to "Translation, custom fields", on the site WordPress Support Forums:
Hi, First of all, the Dutch translation hasn't been done even though we have a…

5 days ago

Posted a reply to "Email Notifications", on the site WordPress Support Forums:
I'll keep the discussion in the topic which seems more appropriate than Email notifications going…

5 days ago

Posted a reply to "Guest Ticket Submit", on the site WordPress Support Forums:
Anonymous submission is in the roadmap but it is not available yet in the current…

5 days ago

Posted a reply to "Closed label not translated", on the site WordPress Support Forums:
The pot file probably isn't up to date. I'll update it and check the missing…

1 week ago

Posted a reply to "End User not receiving emails after reply is added", on the site WordPress Support Forums:
Hi graphiclux, Sorry for not dealing with this issue earlier. I will try to test…

1 week ago

Posted a reply to "Email notifications going to the wrong person", on the site WordPress Support Forums:
You mean when an admin create a new ticket on behalf of the client?

1 week ago

Posted a reply to "Subject line is empty", on the site WordPress Support Forums:
Please refer to the documentation available here first of all: http://getawesomesupport.com/documentation/awesome-support/email-notifications/

1 week ago

Posted a reply to "Show Authors Full Name?", on the site WordPress Support Forums:
First of all thanks for the kind word :) Now, could you tell me which…

2 weeks ago

Posted a reply to "Conflict with Jetpack Publicize", on the site WordPress Support Forums:
Thanks for the appreciation Lumartist. It feels good to hear :) I'll do my best…

2 weeks ago

Posted a reply to "Conflict with Jetpack Publicize", on the site WordPress Support Forums:
I didn't have time to look into it yet but I most likely will this…

2 weeks ago

Posted a reply to "404 Error on individual tickets", on the site WordPress Support Forums:
Alright that's great news. I will look into this knowledge base plugin and see what…

2 weeks ago

Posted a reply to "Email Notifications", on the site WordPress Support Forums:
Please read the documentation related to e-mail notifications here: http://getawesomesupport.com/documentation/awesome-support/email-notifications/

2 weeks ago

Posted a reply to "Conflict with Jetpack Publicize", on the site WordPress Support Forums:
Hi, I am not familiar with Publicize from Jetpack but what you describe sounds like…

2 weeks ago

Posted a reply to "Changing reply form title", on the site WordPress Support Forums:
I've just changed this in master. It will be pushed with 3.1.5. See 482ee36 for…

2 weeks ago

Posted a reply to "Agent Assignment Predictability", on the site WordPress Support Forums:
So, first of all, you made me realize there was a bug in the agent…

2 weeks ago

Posted a reply to "Changing reply form title", on the site WordPress Support Forums:
I see what you mean. There is no filter whatsoever to override this so you'll…

2 weeks ago

Posted a reply to "Weird spacing on ticket view in firefox", on the site WordPress Support Forums:
First of all thanks for the kind words :) And don't forget to review the…

2 weeks ago

Posted a reply to "Problem with emails to support", on the site WordPress Support Forums:
E-mail notifications is a complex part of the plugin. Please read the documentation first of…

2 weeks ago

Posted a reply to "Email Notifications", on the site WordPress Support Forums:
Can you see the outbound e-mails in your SES dashboard at all?

2 weeks ago

Posted a reply to "changing error message text", on the site WordPress Support Forums:
Hi, I strongly advise you use the wpas_predefined_notifications filter to change notification messages, otherwise your…

2 weeks ago

Posted a reply to "Count tickets.", on the site WordPress Support Forums:
You're welcome. Don't forget to review the plugin if you're satisfied :)

2 weeks ago

Posted a reply to "Count tickets.", on the site WordPress Support Forums:
You can count the tickets by using the function get_tickets(). The function takes 2 parameters:…

3 weeks ago

Posted a reply to "Translation file not working?", on the site WordPress Support Forums:
Weird. We've fixed that in version 3.1.3. Can you confirm that you have added wpas-de_DE.mo…

3 weeks ago

Posted a reply to "support staff unable to reply to tickets", on the site WordPress Support Forums:
Could you possibly post screenshots of the screen? I can't picture what error you get…

3 weeks ago

Posted a reply to "use the default roles of wp ?", on the site WordPress Support Forums:
Good to hear you found a solution. Don't forget to review the plugin if you're…

3 weeks ago

Posted a reply to "use the default roles of wp ?", on the site WordPress Support Forums:
That is not possible at the moment but I just added a new filter that…

3 weeks ago