WordPress.org

Posted a reply to Stopped fetching the reviews, on the site WordPress.org Forums:
Hi, Chris. I'm digging in my inbox and found your message again. I will reply…

2 years ago

Posted a reply to wpas_activate_new_site undefined function in install.php, on the site WordPress.org Forums:
Hey Chris, Sorry for not replying earlier. What you're saying seems correct to me. MS…

2 years ago

Posted a reply to Add ID column in ticket list, on the site WordPress.org Forums:
You can indeed add the ID column to the frontend tickets list. For doing so,…

2 years ago

Posted a reply to Non-Latin field names not possible?, on the site WordPress.org Forums:
Sounds like a weird issue. Encoding shouldn't depend on Awesome Support itself but on your…

2 years ago

Posted a reply to PHP syntax error, on the site WordPress.org Forums:
Do you have the ability to run post-commit commands? In which case you'd be better…

2 years ago

Posted a reply to Permalink change by plugin, on the site WordPress.org Forums:
To refresh your permalinks, head over to Settings > Permalinks and hit the save button.

2 years ago

Posted a reply to Advice on using the plugin, on the site WordPress.org Forums:
The shortcode that you specified in your message has a typo. It should be `…

2 years ago

Posted a reply to id of goods instead of the name, on the site WordPress.org Forums:
Were you using an e-commerce plugin (EDD, Woo...) in the past and stopped using it…

2 years ago

Posted a reply to Let users choose a Support Agent, on the site WordPress.org Forums:
In addition to the previous reply, it would introduce a security risk to let users…

2 years ago

Posted a reply to custom template style, on the site WordPress.org Forums:
I'm very sorry to say that, yes, this is due to a bug that was…

2 years ago

Posted a reply to custom template style, on the site WordPress.org Forums:
I'm surprised to hear that. There was indeed a bug with default options not being…

2 years ago

Posted a reply to another role, on the site WordPress.org Forums:
Please see https://getawesomesupport.com/question/users-get-you-do-not-have-the-capacity-to-open-a-new-ticket/ You can create new roles as you please. To make any role…

3 years ago

Posted a reply to Registered Users Only, on the site WordPress.org Forums:
Also, if you mean that you don't want users to be able to register through…

3 years ago

Posted a reply to How to force support product to be required field?, on the site WordPress.org Forums:
Absolutely. Please see this code snippet: https://gist.github.com/julien731/a519956ce9c81542439c

3 years ago

Posted a reply to Works with Postman-smtp?, on the site WordPress.org Forums:
I'm not sure which buttons you're referring to. Could you share an example?

3 years ago

Posted a reply to Error 500 Plugin, on the site WordPress.org Forums:
Could you please share your error log. It will probably contain some useful information. You…

3 years ago

Posted a reply to Assign to multiple agents, on the site WordPress.org Forums:
Not at the moment, unfortunately. There is a feature in our roadmap (https://trello.com/c/ZqsZfhwQ) but I…

3 years ago

Posted a reply to Works with Postman-smtp?, on the site WordPress.org Forums:
Yes, it will.

3 years ago

Posted a reply to Compatibility Issue with WP 4.6, on the site WordPress.org Forums:
Any news on this? Almost a month now that I have a site left with…

3 years ago

Posted a reply to Do I need to set up a separate site?, on the site WordPress.org Forums:
You can install the plugin on any existing site. You'll only need 2 new pages…

3 years ago