Jen H. (a11n)
@jenhooks on WordPress.org and Slack
- Member Since: July 23rd, 2014
- Location: Columbus, Ohio
- Website: jetpack.com
- Job Title: Happiness Engineer
- Employer: Automattic
WordPress Origin Story
Contribution History
Jen H. (a11n)’s badges:- Plugin Developer
- WordCamp Speaker
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Posted a reply to WordPress database error Commands out of sync, on the site WordPress.org Forums:
Hey @onurparlar, Can you please try clearing your transients with a plugin like this one?… -
Posted a reply to New install with issues, on the site WordPress.org Forums:
Hi @eventide0, Thanks for installing Jetpack, and welcome! I'll answer your questions below: When installed… -
Posted a reply to Feed under Sites not available, on the site WordPress.org Forums:
Hi @dvaibhavsar, Please note that if you have Discourage search engines from indexing this site… -
Posted a reply to Related Posts Feature Breaks when Related Post is Set to Draft, on the site WordPress.org Forums:
Hi @rachfong! Would I just have to wait about 12 hours for a new related… -
Posted a reply to Photon СDN without the Jetpack, on the site WordPress.org Forums:
Hello @loralora, The Photon service requires a connection to WordPress.com via the Jetpack plugin (or,… -
Posted a reply to Jetpack Database issues, on the site WordPress.org Forums:
Hey @onestudioteam! Absolutely. Either use the contact form Bruce linked above, or mark this thread… -
Posted a reply to Social Share Count calculation error?, on the site WordPress.org Forums:
Hello Joerg, I have 6 planned blog posts. I opened one of them and set… -
Posted a reply to Gallery images loads full size first, then gets resized after page load, on the site WordPress.org Forums:
Hey @shirleyyldu, I took another look at your site in both Chrome and Firefox browsers,… -
Posted a reply to Jetpack Social Media Auto publish not working anymore, on the site WordPress.org Forums:
Hi @whanklee, I replied to your thread about this. :) In the future, please default… -
Posted a reply to Not sharing posts to Facebook, Twitter, etc., on the site WordPress.org Forums:
Hi @whanklee, It looks like this is unrelated to the Jetpack 11.6 update; rather, it's… -
Posted a reply to Referrers and Clicks from unrecognized source, on the site WordPress.org Forums:
Hi again @noselloutproductions, Based on this forums thread, it looks like there might be some… -
Posted a reply to Jetpack Stats gone after creating staging site on different host (again), on the site WordPress.org Forums:
Hi @physixfan, I've restored your historical stats to the proper site URL. It looks like… -
Posted a reply to Everytime I search a customer I get these errors in my error_log, on the site WordPress.org Forums:
Hi @ep0ch, Thanks for that. I've run a fresh sync on your site. Give that… -
Posted a reply to Cart dont show, on the site WordPress.org Forums:
Hey @nextgenua, Since it's been more than a week since we've heard from you, I'm… -
Posted a reply to Blocked Jetpack URL, on the site WordPress.org Forums:
Hi there, Since it's been more than a week since we've heard from you, I'm… -
Posted a reply to unable to connect to wordpress.com, on the site WordPress.org Forums:
Hi @imagostudio, Since it's been more than a week since we've heard from you, I'm… -
Posted a reply to Unknown User in jetpack/sal/class.json-api-post-base.php, on the site WordPress.org Forums:
Hey @lillylark, Since it's been more than a week since we've heard from you, I'm… -
Posted a reply to stop spawn-sync requests every minute, on the site WordPress.org Forums:
Hey @anarchoi, Since it's been more than a week since we've heard from you, I'm… -
Posted a reply to Google Search Console warning, on the site WordPress.org Forums:
Hey @ravanh, Since it's been more than a week since we've heard from you, I'm… -
Posted a reply to Suddenly lost all subscribers., on the site WordPress.org Forums:
Hi again! All merged, and all set. I'm going to mark this thread as resolved… -
Posted a reply to WP Job Board Pro Social Share, on the site WordPress.org Forums:
Hey @zack254, It's safer practice to add code like this to your site by using… -
Posted a reply to JetPack automatic post notification email customization, on the site WordPress.org Forums:
Hey @momentumrising, These are indeed our Subscription emails, and they're rather an all-or-nothing thing -… -
Posted a reply to Suddenly lost all subscribers., on the site WordPress.org Forums:
Hey @samrueby, I found your subscribers and migrated them back to where they belong. Looks… -
Posted a reply to issue with jetpack, on the site WordPress.org Forums:
Hey @canceledthoughts, Your site isn't properly connected to Jetpack right now, so that's the first… -
Posted a reply to Jetpack Prevents Featured Image from Displaying, on the site WordPress.org Forums:
Hey @todga, I'm not sure exactly what could be going on here without seeing your… -
Posted a reply to JetPack v11.6 crashes using php 7.4, on the site WordPress.org Forums:
Hi @rymysdeveloper, Is there a reason why you want to still use 7.4? That version… -
Posted a reply to Jetpack slideshow doesn’t adjust height, on the site WordPress.org Forums:
Hi @eutravelmag I know this has been frustrating for you! I'm not sure what this… -
Posted a reply to jetpack_sync_cron failed to run, on the site WordPress.org Forums:
Howdy @paul, If you're still having trouble with this, could you please start your own… -
Posted a reply to LinkedIn Connector for JetSocial does not work, on the site WordPress.org Forums:
Hey @mantic92109, You'll need to configure your firewall to allow Jetpack Social to talk to… -
Posted a reply to Tiled Galleries Display all your gallery pictures in a cool mosaic., on the site WordPress.org Forums:
Hey @cliffpaulick, I wasn't able to reproduce this - the settings seem to be synced… -
Posted a reply to Jetpack Plugin ‘New Post’ Email Subscriptions Sending Full Text (Not Excerpt), on the site WordPress.org Forums:
Hey @dabneyr, So you're confirming here that the excerpt setting is selected and Jetpack subscription… -
Posted a reply to Cron reschedule event error for hook: jetpack_sync_cron, on the site WordPress.org Forums:
Hey @quinncom, Thanks for that, and sorry for the delayed response here. We're working through… -
Posted a reply to Subscribers lost after migration from WordPress.org to .com, on the site WordPress.org Forums:
Hello again! All set! Let us know if anything looks amiss. No need to delete… -
Posted a reply to Social connected but automatic sharing not working, on the site WordPress.org Forums:
Hello again @musicletter, In a previous post you'd mentioned that everything was working again, then… -
Posted a reply to Social connected but automatic sharing not working, on the site WordPress.org Forums:
Hi @spaijd11, Could you please start your own thread, as per the Forum Welcome? Thank… -
Posted a reply to Jetpack has locked your site’s login page, on the site WordPress.org Forums:
Hi @halburgissnet, We have a debugging tool that determines if your site is fully and… -
Posted a reply to Recover site stats overwritten by staging stats, on the site WordPress.org Forums:
Hi @salsaturation, Was the previous site URL rogues.run/work? Once we're sure, we'll move your historical… -
Posted a reply to Bandwidth limit, on the site WordPress.org Forums:
Hello again @wmupc, Since we're working together in this thread now, I'm going to close… -
Posted a reply to Jetpack “Speed up image” messes gallery code, on the site WordPress.org Forums:
Hey @eric3d, You're right! The tiled gallery is a Jetpack feature that works with the… -
Posted a reply to Jetpack support is not answering even with a paid product, on the site WordPress.org Forums:
Hi @wmupc, Please check your email's spam folders, and make sure your email client is… -
Posted a reply to Jetpack widget no longer counting clicks and subscribers (again)), on the site WordPress.org Forums:
HI @coscienzamaschile! Since we're working on your Cloudflare config in a different thread, I'm going… -
Posted a reply to Jetpack connection error 200, on the site WordPress.org Forums:
Hi again, @coscienzamaschile, It looks like your site is down entirely now, unfortunately. Once you're… -
Posted a reply to 500 error when trying to set up Jetpack, on the site WordPress.org Forums:
Hey @micasuh, On our end, it looks like you're still running Jetpack 11.5, not Jetpack… -
Posted a reply to Jetpack publicize, on the site WordPress.org Forums:
Hi John! If you created the connections to social media using a different WordPress.com account… -
Posted a reply to Jetpack has locked your site’s login page, on the site WordPress.org Forums:
Hi @halburgissnet, Looks like Jetpack isn't connected at all on your site right now. We're… -
Posted a reply to Portfolio Page Not Found, on the site WordPress.org Forums:
Hey @mkforde, It looks like marykateweb.com is connected to Jetpack without a WordPress.com account. We'll… -
Posted a reply to Subscribers lost after migration from WordPress.org to .com, on the site WordPress.org Forums:
Hi @danceyrselfclean_admin, I've migrated your subscribers over to your Jetpack-powered site now. Would you like… -
Posted a reply to Purge Images, on the site WordPress.org Forums:
Hi @ashburnham, Thanks for that convenient list! These images have been purged from our Site… -
Posted a reply to Upload to VideoPress from a Desktop App, on the site WordPress.org Forums:
Hi there! You can find more information about the ways you can upload to VideoPress… -
Posted a reply to Jetpack widget no longer counting clicks and subscribers (again)), on the site WordPress.org Forums:
Hi there! I'm not seeing a Jetpack connection for your site at https://www.coscienzamaschile.com. You can…
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