Profiles

Posted a reply to updating images on jetpack tiled gallery, on the site WordPress.org Forums:
Hi @kolinahr! Thanks for following up. The things you're describing suggest that this might be…

Posted a reply to Feedback in admin disappeared, on the site WordPress.org Forums:
Hi @brian5e597bf8e0. Are you referring to the Feedback link in WP Admin that's included in…

Posted a reply to Excessive POST Requests Possibly Linked to Jetpack – Need Configuration Advice, on the site WordPress.org Forums:
Hey @bradyk00, We're still seeing problems with Jetpack's sync to your site. It looks like…

Posted a reply to Simple CDN does nothing at all, on the site WordPress.org Forums:
Thanks, @atkulp. I've passed this on to our team.

Posted a reply to How to restore site? Jetpack restore option shown disabled for all backups., on the site WordPress.org Forums:
Hello @vinitsankhe! My colleagues over at WordPress.com support have sorted this for you. You should…

Posted a reply to Syntax for Bunny CDN, on the site WordPress.org Forums:
Hi John, It's not within our scope of support to ensure compatibility with third-party plugins,…

Posted a reply to Non Commercial Site, on the site WordPress.org Forums:
Hey @celticbynumbers, thanks for reaching out! I've updated your site's classification in our system. Let…

Posted a reply to Jetpack Boost & Image CDN, on the site WordPress.org Forums:
Hey @ellisderkx, thanks for reaching out about Jetpack Boost! When I look under the "Are…

Posted a reply to Jetpack has become VERY expensive and fragmented., on the site WordPress.org Forums:
Hey @pimentadenis, thanks for this feedback. Regarding individual plugins and features, we made a choice…

Posted a reply to Jetpack has locked side login page, on the site WordPress.org Forums:
Hey @tatyana100 - thanks for following up. I'll close this now, but please let us…

Posted a reply to Why is Razorpay plugin tampering with REST API authentication?, on the site WordPress.org Forums:
Hello! I'm Jen, from the Jetpack plugin. Just noting here that this affects Jetpack users…

Posted a reply to Jetpack error, on the site WordPress.org Forums:
Hi Alex! Please update Jetpack to version 12.6.2 - this should solve the issue for…

Posted a reply to Image CDN and image size, on the site WordPress.org Forums:
Hey Will! Thanks for reaching back out. WordPress.com benchmarks as a very fast host, so…

Posted a reply to Traffic Spam from Finland, on the site WordPress.org Forums:
Hi @mdquer! Are you able to see the "!" on mouseover here? You should be…

Posted a reply to [Jetpack - WP Security, Backup, Speed, & Growth] Unable to insert blog., on the site WordPress.org Forums:
Hi @rapkalin, thanks for your patience while we work through a backlog of support requests.…

Posted a reply to jetpack stats merge, on the site WordPress.org Forums:
Hi @somogyvariviktor - thanks for your patience as we work through a backlog of support…

Posted a reply to Form Submissions Going to Trash, on the site WordPress.org Forums:
Hi @brandonjp, thanks for your patience as we continue to work through a backlog of…

Posted a reply to Form input field value in subject line, on the site WordPress.org Forums:
Hi @adonnan, appreciate your patience as we continue working through a support backlog. You should…

Posted a reply to Cannot share on Instagram, on the site WordPress.org Forums:
Hi Fab, thanks for your patience while we work through a backlog of support requests.…

Posted a reply to No Email From Form, on the site WordPress.org Forums:
Hi @halilesen, > I think Jatpack uses its own server directly. The Jetpack Contact form uses…

Posted a reply to Critical error, on the site WordPress.org Forums:
Hey @ronbob, Apologies for the delay here - we're still working through a support backlog.…

Posted a reply to Stats from February are lost, on the site WordPress.org Forums:
Hi Dan! I'm seeing a period in February 2023 where the Jetpack connection was broken,…

Posted a reply to Failed to connect to WordPress.com, on the site WordPress.org Forums:
Hey @setzfehler, I looked through some previous support history for your domain (in our internal…

Posted a reply to Tiled gallery corrupt with AMP, on the site WordPress.org Forums:
Hi @peterertl, thanks for following up. It doesn't look like Jetpack Boost is active on…

Posted a reply to Deprecated: preg_replace():, on the site WordPress.org Forums:
Hi @almendron, Can you tell us more about your site? Your site URL, the plugins…

Posted a reply to Php error | shortcode, on the site WordPress.org Forums:
Hi @gravitygone, Could you please post your site URL here, so we can do some…

Posted a reply to Can’t import, on the site WordPress.org Forums:
Hey @mbs1337, Thanks for the gif - those are always really helpful! You didn't share…

Posted a reply to WordPress database error Commands out of sync, on the site WordPress.org Forums:
Hey @onurparlar, Can you please try clearing your transients with a plugin like this one?…

Posted a reply to New install with issues, on the site WordPress.org Forums:
Hi @eventide0, Thanks for installing Jetpack, and welcome! I'll answer your questions below: When installed…

Posted a reply to Feed under Sites not available, on the site WordPress.org Forums:
Hi @dvaibhavsar, Please note that if you have Discourage search engines from indexing this site…

Posted a reply to Related Posts Feature Breaks when Related Post is Set to Draft, on the site WordPress.org Forums:
Hi @rachfong! Would I just have to wait about 12 hours for a new related…

Posted a reply to Photon СDN without the Jetpack, on the site WordPress.org Forums:
Hello @loralora, The Photon service requires a connection to WordPress.com via the Jetpack plugin (or,…

Posted a reply to Jetpack Database issues, on the site WordPress.org Forums:
Hey @onestudioteam! Absolutely. Either use the contact form Bruce linked above, or mark this thread…

Posted a reply to Social Share Count calculation error?, on the site WordPress.org Forums:
Hello Joerg, I have 6 planned blog posts. I opened one of them and set…

Posted a reply to Gallery images loads full size first, then gets resized after page load, on the site WordPress.org Forums:
Hey @shirleyyldu, I took another look at your site in both Chrome and Firefox browsers,…

Posted a reply to Jetpack Social Media Auto publish not working anymore, on the site WordPress.org Forums:
Hi @whanklee, I replied to your thread about this. :) In the future, please default…

Posted a reply to Not sharing posts to Facebook, Twitter, etc., on the site WordPress.org Forums:
Hi @whanklee, It looks like this is unrelated to the Jetpack 11.6 update; rather, it's…

Posted a reply to Referrers and Clicks from unrecognized source, on the site WordPress.org Forums:
Hi again @noselloutproductions, Based on this forums thread, it looks like there might be some…

Posted a reply to Jetpack Stats gone after creating staging site on different host (again), on the site WordPress.org Forums:
Hi @physixfan, I've restored your historical stats to the proper site URL. It looks like…

Posted a reply to Everytime I search a customer I get these errors in my error_log, on the site WordPress.org Forums:
Hi @ep0ch, Thanks for that. I've run a fresh sync on your site. Give that…

Posted a reply to Cart dont show, on the site WordPress.org Forums:
Hey @nextgenua, Since it's been more than a week since we've heard from you, I'm…

Posted a reply to Blocked Jetpack URL, on the site WordPress.org Forums:
Hi there, Since it's been more than a week since we've heard from you, I'm…

Posted a reply to unable to connect to wordpress.com, on the site WordPress.org Forums:
Hi @imagostudio, Since it's been more than a week since we've heard from you, I'm…

Posted a reply to Unknown User in jetpack/sal/class.json-api-post-base.php, on the site WordPress.org Forums:
Hey @lillylark, Since it's been more than a week since we've heard from you, I'm…

Posted a reply to stop spawn-sync requests every minute, on the site WordPress.org Forums:
Hey @anarchoi, Since it's been more than a week since we've heard from you, I'm…

Posted a reply to Google Search Console warning, on the site WordPress.org Forums:
Hey @ravanh, Since it's been more than a week since we've heard from you, I'm…

Posted a reply to Suddenly lost all subscribers., on the site WordPress.org Forums:
Hi again! All merged, and all set. I'm going to mark this thread as resolved…

Posted a reply to WP Job Board Pro Social Share, on the site WordPress.org Forums:
Hey @zack254, It's safer practice to add code like this to your site by using…

Posted a reply to JetPack automatic post notification email customization, on the site WordPress.org Forums:
Hey @momentumrising, These are indeed our Subscription emails, and they're rather an all-or-nothing thing -…

Posted a reply to Suddenly lost all subscribers., on the site WordPress.org Forums:
Hey @samrueby, I found your subscribers and migrated them back to where they belong. Looks…