Jen H.
@jenhooks on WordPress.org and Slack
- Member Since: July 23rd, 2014
Contribution History
Jen H.’s badges:- Plugin Developer
- WordCamp Speaker
-
Posted a reply to Follower migration from wordpress.com, on the site WordPress.org Forums:
Hi there! Can you please contact us at the form I've linked here? Make sure…47 mins ago
-
Posted a reply to Creating css strange behavior, on the site WordPress.org Forums:
Hey @rely28, This may be outside our Scope of Support, to help with, but as…47 mins ago
-
Posted a reply to Reconnect problem / not possible to contact support, on the site WordPress.org Forums:
Hey Thomas! Since we're talking about multiple accounts here, it's best if we handle this…1 hour ago
-
Posted a reply to Jetpack + AMP Critical Error, on the site WordPress.org Forums:
Hey @k83uhse6v, I'm not seeing any other reports of this right now, so it's likely…1 hour ago
-
Posted a reply to sync error, on the site WordPress.org Forums:
Hi there, Could you please post your site URL here, so we can do some…5 days ago
-
Posted a reply to Jetpack Reconnect Loop, on the site WordPress.org Forums:
Hey @fyn, Our connection debugger is reporting the same SSL certificate error that you're seeing:…5 days ago
-
Posted a reply to Error in wp-admin/includes/misc.php on line 1433, on the site WordPress.org Forums:
Hi @cmmcinfo, Can you tell us more about what you're doing to trigger the error…5 days ago
-
Posted a reply to Can’t find any of my posts on WordPress Reader, on the site WordPress.org Forums:
Hey there, The WordPress.com Reader was unable to find your posts because the RSS feed…5 days ago
-
Posted a reply to 500 – Internal Server Error, on the site WordPress.org Forums:
Hey @fisherfindings, I appreciate the proactive troubleshooting you've already done! I know that on the…5 days ago
-
Posted a reply to Error Message on Site Health Page, on the site WordPress.org Forums:
Hi @biggoldbelt, Thanks for your patience here. I'm still seeing the following error in our…5 days ago
-
Posted a reply to Jetpack has detected an error syncing your site., on the site WordPress.org Forums:
Hey there, thanks for sharing the link to the site. It looks like this site…6 days ago
-
Posted a reply to Hi, my top post in my stats displays: #2147483647 (not found), on the site WordPress.org Forums:
Hi @thexconcept, It looks like we're not able to get your post titles, only the…6 days ago
-
Posted a reply to Jetpack Causing Issue With Editing Posts, on the site WordPress.org Forums:
Hey @sabirpeele, This definitely sounds like a plugin conflict, or possibly a conflict with your…6 days ago
-
Posted a reply to Missing Stats, on the site WordPress.org Forums:
Hi @giampia, I see the gap in your stats recently, but it looks like your…6 days ago
-
Posted a reply to Jetpack Reconnected – Stats Not Counting Correctly, on the site WordPress.org Forums:
Hey @cookingwithjanica, It looks like your site isn't properly connected to Jetpack right now. You…6 days ago
-
Posted a reply to Jetpack has detected an error syncing your site – Force Sync, on the site WordPress.org Forums:
No worries, Neil! I'm going to mark this thread as resolved now, but we will…2 weeks ago
-
Posted a reply to Uncaught Error: Class ‘Automattic\\Jetpack\\Third_Party\\domain_map’, on the site WordPress.org Forums:
Hey @slightlydifferent, Can you please deactivate and delete Jetpack entirely, and then reinstall it? You…2 weeks ago
-
Posted a reply to Jetpack has detected an error syncing your site – Force Sync, on the site WordPress.org Forums:
Hi @neilcwall, Since you're one of our paid customers, please reach out to support via…2 weeks ago
-
Posted a reply to How to redirect multiple permalinks to a single post., on the site WordPress.org Forums:
Hi @ameliabeg, This isn't something that is within scope of our plugin to accomplish, but…2 weeks ago
-
Posted a reply to Jetpack scheduled event, on the site WordPress.org Forums:
Hey @langston75, Could you please post your site URL here, so we can do some…2 weeks ago
-
Posted a reply to Accessibility of posts publicized to Facebook, on the site WordPress.org Forums:
Hi @cmcontreras, Thank you for the clarification. Jetpack's Publicize sends an excerpt of your post…2 weeks ago
-
Posted a reply to Related posts not showing up, on the site WordPress.org Forums:
Hey @iskmogul, We're seeing a lot of errors in the browser console referencing magnetic.t.domdex.com. This…2 weeks ago
-
Posted a reply to can’t access… “Unable to insert blog” error, on the site WordPress.org Forums:
Hi @yogabasics, Thanks for trying that. It sounds like there might be something corrupted or…2 weeks ago
-
Posted a reply to Jetpack statistics bug, on the site WordPress.org Forums:
Hi @simplelife0530, Sounds good. You can subscribe to the GitHub issue my colleague Dat posted…3 weeks ago
-
Posted a reply to Removing IP (?) from traffic stats, on the site WordPress.org Forums:
Hello again! So you're definitely logged into an account that is one of the user…3 weeks ago
-
Posted a reply to Missing Podcast Block, on the site WordPress.org Forums:
Hey @tammyg, Is the site definitely connected properly to Jetpack? You can confirm by using…3 weeks ago
-
Posted a reply to IP address has been blocked, on the site WordPress.org Forums:
Hi there @purplecodes, If Jetpack Protect is blocking you from accessing your site's WP Admin,…3 weeks ago
-
Posted a reply to Weird Activity, on the site WordPress.org Forums:
Hey @tjalexander70, Regarding your questions about whether you should be concerned: it's not something we…3 weeks ago
-
Posted a reply to Related Posts: Remove Post Excerpt, on the site WordPress.org Forums:
Hi @muhammedswalihct, The extent of customization assistance we provide for Related Posts is in our…3 weeks ago
-
Posted a reply to Removing IP (?) from traffic stats, on the site WordPress.org Forums:
Hi @passiondove, The only way to ensure those visits aren't being counted is to be…3 weeks ago
-
Posted a reply to Video Hosting for Online Course, on the site WordPress.org Forums:
Hi @ecomify, Any user on your site with proper permissions and a connection to WordPress.com…3 weeks ago
-
Posted a reply to Jetpack has locked my site, on the site WordPress.org Forums:
Hi @bush-gourmand, It looks like there was a mix-up in our system when your site…3 weeks ago
-
Posted a reply to ‘Please check your Primary Site’s Jetpack connection – WP Admin’, on the site WordPress.org Forums:
Hey @kgharibian, Could you please post your site URL here, so we can do some…3 weeks ago
-
Posted a reply to resetting the settings after every update, on the site WordPress.org Forums:
Thanks for the URL. It looks like you're using multiple security plugins here (as well…3 weeks ago
-
Posted a reply to Jetpack blocking access to Forums, on the site WordPress.org Forums:
Hi @newest, Please clear all caching: caching plugins, and server-side caching. Let us know if…3 weeks ago
-
Posted a reply to Social Authentication not working for JP Comments, on the site WordPress.org Forums:
Hi @jb510, Could you please post your site URL here, so we can do some…3 weeks ago
-
Posted a reply to Deleted site and forgot to turn off downtime monitoring., on the site WordPress.org Forums:
Hi @jameld, I'm not seeing a Jetpack connection in our system for JamelDouglas.com, but I…3 weeks ago
-
Posted a reply to Jetpack Dashboard not loading, on the site WordPress.org Forums:
Hi @gunadurai, Thanks for the screenshot, it helps. Your connection to Jetpack itself looks good,…3 weeks ago
-
Posted a reply to Jetpack not registering email subscribers, on the site WordPress.org Forums:
Thanks, @robinkholland! I submitted a test subscription and don't even see it in your pending…3 weeks ago
-
Posted a reply to Color – Login page, on the site WordPress.org Forums:
Hi @reddenty, This isn't a Jetpack feature, so per our Scope of Support, it isn't…3 weeks ago
-
Posted a reply to resetting the settings after every update, on the site WordPress.org Forums:
Hi @mahmoudelkheshen, Could you please post your site URL here, so we can take a…3 weeks ago
-
Posted a reply to Related articles: how to check (and replace) if an image file is missing?, on the site WordPress.org Forums:
Hi @habd, Per our Scope of Support, this isn't going to be something we can…3 weeks ago
-
Posted a reply to Jetpack on Main domain & Sub folder domain, on the site WordPress.org Forums:
Hey @qph9697, You can install and connect Jetpack on any WordPress instance. So if the…3 weeks ago
-
Posted a reply to Change Color Of Input Text (Subscription Block), on the site WordPress.org Forums:
Hey @lrevans, This is something your theme is implementing, and per our Scope of Support,…3 weeks ago
-
Posted a reply to Migration website credentials error, on the site WordPress.org Forums:
Hey @bonjovi91, This sounds like a mixup of your Jetpack blog_IDs, and it's something we…3 weeks ago
-
Posted a reply to Jetpack not registering email subscribers, on the site WordPress.org Forums:
Hi @robinkholland, Jetpack Subscriptions uses a double-opt in feature. Users must enter their email address…3 weeks ago
-
Posted a reply to Publicize: can not enable social networks, on the site WordPress.org Forums:
Hey @niguleseo, Everything looks good on our end for your Jetpack connection and your connections…1 month ago
-
Posted a reply to Reconnecting Jetpack, on the site WordPress.org Forums:
Hi @lux4jean, Thanks for trying that. It definitely sounds like your network provider is blocking…1 month ago
-
Posted a reply to Error and Warning, on the site WordPress.org Forums:
Hi @janew, I'm not sure this is related to Jetpack, so I'd also recommend reaching…1 month ago
-
Posted a reply to Unable to insert blog. Please try again or contact support, on the site WordPress.org Forums:
Hey @1stabram, Thanks for the clarification. Can you please delete Jetpack entirely on the live…1 month ago
Contributor
-
Jetpack - WP Security, Backup, Speed, & Growth
Active Installs: 5+ million
-
WP Job Manager
Active Installs: 100,000+