Profiles

Posted a reply to How to move shipping positioning?, on the site WordPress.org Forums:
Hello @lgs77717 A slowdown is likely to happen, but not consistently. The ShipStation API takes…

Posted a reply to Three bugs: currency conversion / cheapest rate not displaying / rate summing, on the site WordPress.org Forums:
Hello @sinisterfish Thanks again for the report. We have published an update to the plugin…

Posted a reply to Three bugs: currency conversion / cheapest rate not displaying / rate summing, on the site WordPress.org Forums:
Hello @sinisterfish First and foremost, thank you for your detailed report - it is/was very…

Posted a reply to Three bugs: currency conversion / cheapest rate not displaying / rate summing, on the site WordPress.org Forums:
Hello @sinisterfish Thanks for the report! We'll look into this and see what can be…

Posted a reply to How to move shipping positioning?, on the site WordPress.org Forums:
Hello @lgs77717 We wanted to inform you that the returned Shipping Rates should be ordered…

Posted a reply to Packing Method – Pack items individually, on the site WordPress.org Forums:
Hello @piexxer We wanted to let you know that the latest update pushed this morning…

Posted a reply to Packing Method – Pack items individually, on the site WordPress.org Forums:
Hello @piexxer The core issue occurred when we moved the Shipping Calculator over to using…

Posted a reply to Packing Method – Pack items individually, on the site WordPress.org Forums:
Hello @piexxer Apologies for the radio silence, but thank you for bringing this to our…

Posted a reply to How to move shipping positioning?, on the site WordPress.org Forums:
Hello, Thanks for the feature request. While we do not have a timeline for the…

Posted a reply to Warning Could not retrieve rates for packed item while processing rates. [29453], on the site WordPress.org Forums:
Hello @piexxer I want to clarify, we are not affiliated with ShipStation. This is a…

Posted a reply to Shipping options per product, on the site WordPress.org Forums:
Hello @theodotcom Thanks for the clarification. Unfortunately, no immediate solution, but some of these Shipping…

Posted a reply to Shipping options per product, on the site WordPress.org Forums:
Hello @theodotcom The problem that comes to mind with this kind of feature is: Which…

Posted a reply to Shipping Cost Not Added To Total, on the site WordPress.org Forums:
Hello @centuryperf ! Is this only happening on the Admin Panel when viewing the order,…

Posted a reply to Shipping options not showing up, on the site WordPress.org Forums:
Hello @richecolocity We have published an update to address this notice. This issue shouldn't have…

Posted a reply to Shipping options not showing up, on the site WordPress.org Forums:
Hello @richecolocity I was able to replicate the issue on my end, but was also…

Posted a reply to Shipping options not showing up, on the site WordPress.org Forums:
Hello @richecolocity Thanks for sending this over! Looking at the logs, could you try going…

Posted a reply to Shipping options not showing up, on the site WordPress.org Forums:
Hello @richecolocity Could you try clearing the cache via WooCommerce > Settings > Integration >…

Posted a reply to Shipping options not showing up, on the site WordPress.org Forums:
Hello @richecolocity Have you also set up your Shipping Zones? This is found under WooCommerce…

Posted a reply to No Shipping Options Found, on the site WordPress.org Forums:
Do you get that same error when testing this against the Shipping Calculator within ShipStation?…

Posted a reply to Rates to Puerto Rico, on the site WordPress.org Forums:
Hello @tsso0120 We'll look into this issue as we may need to make an option…

Posted a reply to No Shipping Options Found, on the site WordPress.org Forums:
Hello @centuryperf Apologies, this thread went under our radar, were you able to resolve this…

Posted a reply to Latest version – site crash, on the site WordPress.org Forums:
Hello @centuryperf Sorry about that! We have published a new update which adds a new…

Posted a reply to Latest version – site crash, on the site WordPress.org Forums:
@centuryperf Hello, Sorry about that, but thank you for the report information, it was instrumental…

Posted a reply to It is only showing the Price Adjustment amount., on the site WordPress.org Forums:
Hello @nextphase Thanks for reporting this issue! We were able to replicate this on our…

Posted a reply to Currency default breaks displaying GLS in Canada, on the site WordPress.org Forums:
@marstarcanada Hello Good News! We've heard back from ShipStation and they suggested that a patch…

Posted a reply to Currency default breaks displaying GLS in Canada, on the site WordPress.org Forums:
@marstarcanada Hello Thank you, I hope you and your had a good Christmas as well!…

Posted a reply to Custom Packing Boxes, on the site WordPress.org Forums:
@neee Hello, The Custom Packing Boxes system takes into account the Package Volume (based on…

Posted a reply to Rates not showing, on the site WordPress.org Forums:
@neee Hello, We have published an update to address the caching issues. Could you please…

Posted a reply to Rates not showing, on the site WordPress.org Forums:
@neee Hello, Apologies for the inconvenience, but I don't think there's a workaround. We do…

Posted a reply to Rates not showing, on the site WordPress.org Forums:
@neee Hello, We do cache the returned results to prevent multiple requests. This is due…

Posted a reply to Rates not showing, on the site WordPress.org Forums:
@neee Hello, When you decide to pack your products into Custom Packing Boxes, the Box…

Posted a reply to Rates not showing, on the site WordPress.org Forums:
@neee Hello, The system should use Product Dimensions and Weight to help determine shipping rates.…

Posted a reply to Rates not showing, on the site WordPress.org Forums:
@neee Hello, Thanks for giving our lil plugin a try, we're sorry to hear you're…

Posted a reply to Inaccurate Rates –, on the site WordPress.org Forums:
@centuryperf Unfortunately, it's not clear exactly what the issue is given the provided API logs.…

Posted a reply to Anyone know if this can work with ShipStation accounts using the Standard plan?, on the site WordPress.org Forums:
Hello @ifixwoocommerce The big thing is that this plugin needs API Access to ShipStation. Their…

Posted a reply to Rates Not Matching, on the site WordPress.org Forums:
Hello @speechfree ShipStation provides 2 endpoints to retrieves Shipping Rates, /rates/ and /rates/estimates/. Unfortunately, the…

Posted a reply to Inaccurate Rates –, on the site WordPress.org Forums:
Hello @centuryperf The dimensions and weight look correct regarding what's recorded in WooCommerce vs the…

Posted a reply to Rates Not Matching, on the site WordPress.org Forums:
Hello @speechfree The shipping estimates may be slightly off than what ShipStation provides since they…

Posted a reply to Currency default breaks displaying GLS in Canada, on the site WordPress.org Forums:
Hello @marstarcanada We just wanted to give you an update on this issue. We have…

Posted a reply to Inaccurate Rates –, on the site WordPress.org Forums:
Hello @centuryperf Let's try a couple of things: 1). If you could re-save your Custom…

Posted a reply to Setting for shipment origin postal code, on the site WordPress.org Forums:
Hello @jordonrupp We hope to implement ShipStation Warehouses soon, where you could set a global…

Posted a reply to Currency default breaks displaying GLS in Canada, on the site WordPress.org Forums:
@marstarcanada Thank you for supplying some logs, that is helpful. It is strange that there's…

Posted a reply to Currency default breaks displaying GLS in Canada, on the site WordPress.org Forums:
@marstarcanada Thanks for the additional information, and apologies that the latest update broke your development…

Posted a reply to Rates by Weight Only, on the site WordPress.org Forums:
Glad you were able to get it working! Thank you again for the suggestion, clarification,…

Posted a reply to Rates by Weight Only, on the site WordPress.org Forums:
Hello @robersw When setting up the Shipping Zone, in Product Packing row you may select…

Posted a reply to USPS Priority Mail Flat Rate Options, on the site WordPress.org Forums:
Hello @robersw Per your description, it sounds like you're not looking to use ShipStation for…

Posted a reply to Currency default breaks displaying GLS in Canada, on the site WordPress.org Forums:
Hello @marstarcanada Thanks for reporting this issue! We do try to ensure internationalization by working…

Posted a reply to USPS Priority Mail Flat Rate Options, on the site WordPress.org Forums:
Hello @robersw We wanted to let you know that we have published an update to…

Posted a reply to Rates by Weight Only, on the site WordPress.org Forums:
Hello @robersw We just wanted to let you know that an update has been released…

Posted a reply to Ability to Apply Conditional Rulesets, on the site WordPress.org Forums:
Unfortunately, after looking into this, I wasn't able to find a way to do this.…