mother.of.code.a11n

Member Since: August 13th, 2012
Location: Buren, Netherlands
Website: inesvanessen.nl
Job Title: WooCommerce Support Engineer
Employer: Automattic
Find me on:

Bio

I am a thirty-something mother of 3, with a passion for WordPress and user support. Currently I am a WooCommerce Happines Engineer, a moderator in the .org support forums and a speaker at meetups and WordCamps.

On my blog (inesvanessen.nl) I write about how you can get better at user support for your WordPress product. I also run donatewc.org.

Interests

Writing (fantasy) stories, low and slow BBQ, blogging about user support.

WordPress Origin Story

WordPress has been a game-changer for me. You can read the full story in the essay I’ve contributed to HeroPress here, but in short:

When I was a few feet below rock bottom, I found out that WordPress is the most open way to participate in a community and to find work that is enjoyable. I’ve found so many new friends and opportunities within the WordPress world, and I can never be thankful enough.

Contribution History

Plugin Developer
Support Contributor
Support Team
Translation Contributor
Translation Editor
WordCamp Speaker
WordPress.tv Contributor

Activity
Plugins
Favorites
Translations

Posted a reply to WooCommerce PayPal Checkout Gateway no generating order, on the site WordPress.org Forums:
Hi there, Couple of questions so I understand your issue a bit better: 1. Do…

2 days ago
Posted a reply to Even my sites default language is not english woocommerce appears english, on the site WordPress.org Forums:
Hi again - that does sound like the language file is in the correct location.…

4 days ago
Posted a reply to Google Pay button not correct, on the site WordPress.org Forums:
Hi again! That looks like a cURL error. Can you please copy and paste the…

4 days ago
Posted a reply to Even my sites default language is not english woocommerce appears english, on the site WordPress.org Forums:
Hi there! It sounds like the language files might be missing. Is it just WooCommerce…

1 week ago
Posted a reply to Tag cloud brand, on the site WordPress.org Forums:
Hi there! It sounds like you are using a specific plugin to add the 'brands'…

1 week ago
Posted a reply to PHP 8.0 – FATAL ERROR, on the site WordPress.org Forums:
Hi there! The first thing we'd like to make sure of is seeing if this…

1 week ago
Posted a reply to VAT changes layout, on the site WordPress.org Forums:
Hi there! I agree that it looks like a theme issue - have you tried…

1 week ago
Posted a reply to Unchanged order status after successful pay, on the site WordPress.org Forums:
Hey @pfober, that's awesome news! Thanks for letting us know - I'll go ahead and…

2 weeks ago
Posted a reply to Google Pay button not correct, on the site WordPress.org Forums:
Hey @themarcopolo - can you let us know what exactly you disabled? Can we help…

2 weeks ago
Posted a reply to Duplicate Pixel ID, on the site WordPress.org Forums:
Hi there! Can you please copy and paste the system report for this site? You…

2 weeks ago
Posted a reply to Image title, on the site WordPress.org Forums:
What you're seeing is the ALT text for the image. You can read more about…

2 weeks ago
Posted a reply to Featured Product Button Alignment, on the site WordPress.org Forums:
Hi there! Can you please post a link to your site, so we can have…

2 weeks ago
Posted a reply to Add blog post in woocommerce category, on the site WordPress.org Forums:
Hi there! This would require customisation of your theme, specifically the category template. You can…

2 weeks ago
Posted a reply to Image title, on the site WordPress.org Forums:
Hi there! Can you please post a link to your site, so we can take…

2 weeks ago
Posted a reply to Facebook for woocommerce, on the site WordPress.org Forums:
Hi there! Please open a thread for this in the Facebook for WooCommerce specific forum:…

2 weeks ago
Posted a reply to Woocommerce is showing questions marks in products grid., on the site WordPress.org Forums:
Great find! In that case, I highly recommend getting in touch with the developer of…

2 weeks ago
Posted a reply to Problema al conectar tu sitio con facebook, on the site WordPress.org Forums:
Thanks for letting us know! It's understandable that you want to move forward - do…

2 weeks ago
Posted a reply to Tax rates bug, on the site WordPress.org Forums:
Hi again! In that case, I'd recommend doing a full conflict test as described here:…

2 weeks ago
Posted a reply to Cart and Checkout is showing duplicate, on the site WordPress.org Forums:
When you open the cart and checkout pages in the 'Edit page' editor on the…

2 weeks ago
Posted a reply to Slow WooCommerce and can’t grant access to downloadable products, on the site WordPress.org Forums:
That is almost certainly a code conflict. If the code conflict doesn't bring you improvement,…

2 weeks ago
Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
Hi - thanks for letting us know! If you need anything else, please feel free…

2 weeks ago
Posted a reply to Cart and Checkout is showing duplicate, on the site WordPress.org Forums:
Hi there! This is typically a conflict, and in particular with the theme (so good…

3 weeks ago
Posted a reply to Slow WooCommerce and can’t grant access to downloadable products, on the site WordPress.org Forums:
Hey there! I think this resource is going to really help you here: https://jilt.com/blog/selling-custom-files-woocommerce/ As…

3 weeks ago
Posted a reply to Tax rates bug, on the site WordPress.org Forums:
Hi there! This is likely because you have WooCommerce Shipping & Tax active under Plugins…

3 weeks ago
Posted a reply to E_COMPILE_ERROR, on the site WordPress.org Forums:
This kind of problem is usually caused by a conflict with your theme or with…

3 weeks ago
Posted a reply to merge variables not evaluating, on the site WordPress.org Forums:
What can you tell me about where you are using the merge variables? Who/what are…

3 weeks ago
Posted a reply to Woocommerce is showing questions marks in products grid., on the site WordPress.org Forums:
So when you switch back to the previous theme, the problem no longer exists? In…

3 weeks ago
Posted a reply to merge variables not evaluating, on the site WordPress.org Forums:
Hi there! Could you please share a copy of your site’s System Status? You can…

3 weeks ago
Posted a reply to Woocommerce is showing questions marks in products grid., on the site WordPress.org Forums:
Hi there! Did you change themes during this move? The reason you're likely to see…

3 weeks ago
Posted a reply to Cannot make support ticket, on the site WordPress.org Forums:
Hi @fleuren - can you please email us at help@woocommerce.com so we can assist you…

3 weeks ago
Posted a reply to Log entries, on the site WordPress.org Forums:
Hey @rndsand81 - can you please reply with a copy of your Status Report? Also,…

3 weeks ago
Posted a reply to Arrows in circles, on the site WordPress.org Forums:
This kind of problem is usually caused by a conflict with your theme or with…

4 weeks ago
Posted a reply to woocommerce shipping fee issues, on the site WordPress.org Forums:
Hi again! I'm not aware of alternative plugins (though that doesn't mean that they aren't…

1 month ago
Posted a reply to Add Description to the Product Category, on the site WordPress.org Forums:
That sounds very frustrating! I do know that many support teams experience a bit of…

1 month ago
Posted a reply to order emails in secondary language, on the site WordPress.org Forums:
Hi again! I don't know of a specific plugin that would do this for you,…

1 month ago
Posted a reply to “Product type” not working on product sets, on the site WordPress.org Forums:
We haven't heard back from you in a while, so I'm going to mark this…

1 month ago
Posted a reply to Facebook for woocommerce synchronisation problem, on the site WordPress.org Forums:
We haven't heard back from you in a while, so I'm going to mark this…

1 month ago
Posted a reply to The failed order is also recorded as a purchase., on the site WordPress.org Forums:
Hi there! We haven't heard back from you in a while, so I'm going to…

1 month ago
Posted a reply to Multiple Errors with the Pixel, on the site WordPress.org Forums:
Hi there! We haven't heard back from you in a while, so I'm going to…

1 month ago
Posted a reply to contentview not working, on the site WordPress.org Forums:
Hi there! We haven't heard back from you in a while, so I'm going to…

1 month ago
Posted a reply to How to configure conversions API, on the site WordPress.org Forums:
Hi there! We haven't heard back from you in a while, so I'm going to…

1 month ago
Posted a reply to Sync and Show, on the site WordPress.org Forums:
Hi there, we haven't heard back from you in a while, so I'm going to…

1 month ago
Posted a reply to inifinite php error, on the site WordPress.org Forums:
Hi @bebewazza! We haven't heard back from you in a while, so I'm going to…

1 month ago
Posted a reply to Redirecting users from Woocommerce shop to LearnDash course single page, on the site WordPress.org Forums:
Hi there Khalid, That would require adjusting the theme you are using. You can use…

1 month ago
Posted a reply to Where is the set up wizard, on the site WordPress.org Forums:
Hi there! It should definitely be there, located at the left of the tab that…

1 month ago
Posted a reply to Add Description to the Product Category, on the site WordPress.org Forums:
Hi there! If your site is not displaying the category description that you've filled in,…

1 month ago
Posted a reply to Fatal error if WooCommerce Admin not active, on the site WordPress.org Forums:
Hi there! I was able to replicate this, and I see that you have already…

1 month ago
Posted a reply to Woocommerce, on the site WordPress.org Forums:
That would be PayPal Standard: https://docs.woocommerce.com/document/paypal-standard/

1 month ago
Posted a reply to Checkout page not loading, on the site WordPress.org Forums:
Hi there! I see you're getting ERR_TOO_MANY_REDIRECTS errors on the URL you mentioned. Here's a…

1 month ago
Posted a reply to Bundled products does not have setting area., on the site WordPress.org Forums:
Hey there Rune, The Facebook for WooCommerce is indeed set up for simple and variable…

1 month ago