mother.of.code

Member Since: August 13th, 2012
Location: Buren, Netherlands
Website: inesvanessen.nl
Job Title: WooCommerce Support Engineer
Employer: Automattic
Find me on:

Bio

I am a thirty-something mother of 3, with a passion for WordPress and user support. Currently I am a WooCommerce Happines Engineer, a moderator in the .org support forums and a speaker at meetups and WordCamps.

On my blog (inesvanessen.nl) I write about how you can get better at user support for your WordPress product. I also run donatewc.org.

Interests

Writing (fantasy) stories, low and slow BBQ, blogging about user support.

WordPress Origin Story

WordPress has been a game-changer for me. You can read the full story in the essay I’ve contributed to HeroPress here, but in short:

When I was a few feet below rock bottom, I found out that WordPress is the most open way to participate in a community and to find work that is enjoyable. I’ve found so many new friends and opportunities within the WordPress world, and I can never be thankful enough.

Contribution History

Plugin Developer
Support Contributor
Support Team
Translation Contributor
Translation Editor
WordCamp Speaker
WordPress.tv Contributor

Activity
Plugins
Favorites
Translations

Posted a reply to Thank you page option not appearing in features, on the site WordPress.org Forums:
Hey Rosa, thank you for that feedback! We've passed it on to the developer. If…

1 month ago
Posted a reply to How to change default variation of a product using URL parameters?, on the site WordPress.org Forums:
Hi there! If these approaches do not work for you, it's likely that you are…

1 month ago
Posted a reply to Shorten product URL, on the site WordPress.org Forums:
Hi there! For reference, we have a detailed documentation document on this subject here -…

1 month ago
Posted a reply to Integration of a personal calendar, on the site WordPress.org Forums:
Hey there Jonas! I recommend having a look at the Booking Filters extension that can…

1 month ago
Posted a reply to Fatal Error, on the site WordPress.org Forums:
This kind of problem is usually caused by either a conflict with your theme or…

1 month ago
Posted a reply to Wrong calculation of included taxes in cart, on the site WordPress.org Forums:
Hi there! The best place to ask this is on the GitHub repo: https://github.com/woocommerce/woocommerce. If…

1 month ago
Posted a reply to woocommerce install error, on the site WordPress.org Forums:
Hi there! Can you try deactivating, then deleting the WooCommerce Admin plugin? Once that's done,…

1 month ago
Posted a reply to Issue on Clearing the Cart After Paymenet, on the site WordPress.org Forums:
This kind of problem is usually caused by either a conflict with your theme or…

1 month ago
Posted a reply to Thank you page option not appearing in features, on the site WordPress.org Forums:
Hi there Rosa, just to clear something up that I didn't get out of your…

1 month ago
Posted a reply to Valid URL error on CSV upload, on the site WordPress.org Forums:
In order to troubleshoot this, there are a couple of bits of information that would…

1 month ago
Posted a reply to Very slow website on loading page, on the site WordPress.org Forums:
Looking at the list of items that are scoring poorly, I suspect that you have…

1 month ago
Posted a reply to Selling By Unit And Weight, on the site WordPress.org Forums:
Hi there! You could achieve this through variable products, I think that would be the…

1 month ago
Posted a reply to How to add a private category visible only by admin in woocommerce?, on the site WordPress.org Forums:
Hi there! There's no setting for this in the default functionalities of WooCommerce, so it'll…

1 month ago
Posted a reply to Product Variation Can’t Showing, on the site WordPress.org Forums:
Hi there! This issue looks like it's either a problem with the theme having trouble,…

1 month ago
Posted a reply to Order updated remarks bug after updated to latest version 4.3.0, on the site WordPress.org Forums:
This is very likely due to a plugin conflict. The order note that you are…

1 month ago
Posted a reply to Site is experiencing Technical error mail recieved, on the site WordPress.org Forums:
This kind of problem is usually caused by either a conflict with your theme or…

1 month ago
Posted a reply to Set default order status ”, on the site WordPress.org Forums:
Hi there! Yes, that's certainly possible, but you'll need a bit of custom code to…

1 month ago
Posted a reply to Woocommerce variation selectors doesn’t work on Android, on the site WordPress.org Forums:
Thanks! I've had a look at that site, and was able to select the variable…

3 months ago
Posted a reply to Any additional plugin to allow “step-by-step” purchasing?, on the site WordPress.org Forums:
My pleasure! Do get back in touch if you need any other advice - and…

3 months ago
Posted a reply to Woocommerce “Index of /Shop” Error, on the site WordPress.org Forums:
Hi there! Can you please have a look to see if the index.php exists in…

3 months ago
Posted a reply to WOO Currency Converter – Set Own Prices, on the site WordPress.org Forums:
Hey there! It sounds like you are using a specific plugin for the conversion of…

3 months ago
Posted a reply to Any additional plugin to allow “step-by-step” purchasing?, on the site WordPress.org Forums:
Hey Tania! Our Composite Products would be a great fit for this, as it allows…

3 months ago
Posted a reply to Action_Scheduler database error, on the site WordPress.org Forums:
Hi there! Can you start by copy and pasting the system report for this site?…

3 months ago
Posted a reply to Woocommerce variation selectors doesn’t work on Android, on the site WordPress.org Forums:
Hi there! I'd need to visit your site to determine this more accurately, but it…

3 months ago
Posted a reply to Latest WooCommerce interface crashes site, on the site WordPress.org Forums:
Hi there! With that kind of memory limit you shouldn't run into big issues, so…

3 months ago
Posted a reply to Free products, on the site WordPress.org Forums:
Ah, I misunderstood, sorry! Which fields have you removed? You should only need an email…

3 months ago
Posted a reply to Version 4.1.0 breaks my site: PHP Fatal error, on the site WordPress.org Forums:
Hi! That sounds like WooCommerce is having a bit of trouble with one of the…

3 months ago
Posted a reply to Email not sent when ordering digital product, on the site WordPress.org Forums:
Perfect, thanks for the update!

3 months ago
Posted a reply to woocommerce “item added” confirmation unwanted duplicate, on the site WordPress.org Forums:
Ah, in that case you'll need a bit of code. Here's the code you need:…

3 months ago
Posted a reply to Add to cart doesnt work, on the site WordPress.org Forums:
Looking at your status report, I see that your active theme has an overwrite of…

3 months ago
Posted a reply to Add a link on Woocommerce emails, on the site WordPress.org Forums:
Hey there! We have an article with all the details on how you can adjust…

3 months ago
Posted a reply to Free products, on the site WordPress.org Forums:
Hi there! You can turn off the requirement of having an account in WP Admin…

3 months ago
Posted a reply to woocommerce “item added” confirmation unwanted duplicate, on the site WordPress.org Forums:
Issues like this may be caused by either a conflict with your theme or with…

3 months ago
Posted a reply to Email not sent when ordering digital product, on the site WordPress.org Forums:
Hi! Wow, great list of steps, that's super helpful to determine what's happening! The fact…

3 months ago
Posted a reply to Problem With Variation Thumbnails, on the site WordPress.org Forums:
I believe I've seen this before recently, where Elementor aligns all product attributes (variable options,…

3 months ago
Posted a reply to how send bill automatic to client after order complete?, on the site WordPress.org Forums:
What @cico777 said - the official WooCommerce.com version can be found here: https://woocommerce.com/products/pdf-invoices

3 months ago
Posted a reply to Same size product column, on the site WordPress.org Forums:
Hi there! For CSS tweaks, it helps if we can look at the actual site…

3 months ago
Posted a reply to Unable to insert download log entry in database., on the site WordPress.org Forums:
Hey there! I suspect this is something coming from your server. Can you please paste…

3 months ago
Posted a reply to Problem With Variation Thumbnails, on the site WordPress.org Forums:
Hi there! Looking at what you've described I think this is ultimately an Elementor issue,…

3 months ago
Posted a reply to Hide Product description and reviews tab, on the site WordPress.org Forums:
Hi there! You can target specific pages by looking up the product's page ID. You…

4 months ago
Posted a reply to Database issues -> Woocommerce trying to create a table, on the site WordPress.org Forums:
Hi there! Can you please post your Status Report here, so we can see if…

4 months ago
Posted a reply to Add prices in percentage % for variable products, on the site WordPress.org Forums:
Hi there! Out of the box, WooCommerce doesn't have a feature for this. You will…

4 months ago
Posted a reply to View cart button leads to blank page, on the site WordPress.org Forums:
Hi again! As I mentioned in the other topic, troubleshooting a site without being able…

4 months ago
Posted a reply to Plugin for registered user – Woocommerce, on the site WordPress.org Forums:
Hi there! I'm not 100% sure about yootheme, but our Catalog Visibility Options extension helps…

4 months ago
Posted a reply to Remove items from cart button not working, on the site WordPress.org Forums:
Hey there Thomas! This sounds like you're running into a plugin or (more likely) a…

4 months ago
Posted a reply to shipping costs by item numbers and by zip code, on the site WordPress.org Forums:
Hi there! Out of the box, you won't be able to set up something this…

4 months ago
Posted a reply to Admin looses capabilities, on the site WordPress.org Forums:
Hi there! It sounds like the website may be running out of memory. Can you…

4 months ago
Posted a reply to Generate automatically a page with products category X and tag Y, on the site WordPress.org Forums:
Hi there! You can achieve this with the WooCommerce Gutenberg block "Products by Category". This…

4 months ago
Posted a reply to WooCommerce VAT rounding issue, on the site WordPress.org Forums:
Hi there! How many decimals do you have set in WP Admin → WooCommerce →…

4 months ago
Posted a reply to WooCommerce Ebay bids integration, on the site WordPress.org Forums:
I'm not aware of any one plugin that does all of these things at once.…

4 months ago