mother.of.code

Member Since: August 13th, 2012
Location: Buren, Netherlands
Website: inesvanessen.nl
Job Title: WooCommerce Support Engineer
Employer: Automattic
Find me on:

Bio

I am a thirty-something mother of 3, with a passion for WordPress and user support. Currently I am a WooCommerce Happines Engineer, a moderator in the .org support forums and a speaker at meetups and WordCamps.

On my blog (inesvanessen.nl) I write about how you can get better at user support for your WordPress product. I also run donatewc.org.

Interests

Writing (fantasy) stories, low and slow BBQ, blogging about user support.

WordPress Origin Story

WordPress has been a game-changer for me. You can read the full story in the essay I’ve contributed to HeroPress here, but in short:

When I was a few feet below rock bottom, I found out that WordPress is the most open way to participate in a community and to find work that is enjoyable. I’ve found so many new friends and opportunities within the WordPress world, and I can never be thankful enough.

Contribution History

Plugin Developer
Support Contributor
Support Team
Translation Contributor
Translation Editor
WordCamp Speaker
WordPress.tv Contributor

Activity
Plugins
Favorites
Translations

Posted a reply to Categories Not Filtered, on the site WordPress.org Forums:
Hi - that's certainly frustrating! I'm glad to hear you've narrowed things down, at least,…

10 hours ago
Posted a reply to Pay for Order page: enable to edit order address, on the site WordPress.org Forums:
Thank you! I'll set this ticket to 'resolved', then. If you need further help with…

10 hours ago
Posted a reply to Endless spinner on checkout page, on the site WordPress.org Forums:
Hi! Glad to hear you found something that works for you - I'll go ahead…

10 hours ago
Posted a reply to Categories Not Filtered, on the site WordPress.org Forums:
Hi - sorry, I missed your reply! This is an issue that we've not heard…

10 hours ago
Posted a reply to I would need to be CC’d on every single outgoing emails sent, on the site WordPress.org Forums:
That's great to hear! I'm going to mark this as resolved - if you have…

10 hours ago
Posted a reply to Fatal error, on the site WordPress.org Forums:
WooCommerce Admin has been integrated with the newer versions of WooCommerce, so you wouldn't need…

6 days ago
Posted a reply to Pay for Order page: enable to edit order address, on the site WordPress.org Forums:
Ah! In that case, it's best to get in touch with the developer directly. They'll…

6 days ago
Posted a reply to Woocommerce – failure test orders – wrong tabs/pages, on the site WordPress.org Forums:
Doing this is like resetting the old pages that were assigned to these particular features,…

6 days ago
Posted a reply to Pay for Order page: enable to edit order address, on the site WordPress.org Forums:
It sounds like you are using a shipping plugin to create labels, is that correct?…

6 days ago
Posted a reply to Fatal error, on the site WordPress.org Forums:
This kind of problem is usually caused by either a conflict with your theme or…

6 days ago
Posted a reply to Does not update orders with payment oxxo pay, on the site WordPress.org Forums:
Hi there! Sounds like you are using a third party payment gateway (one that wasn't…

6 days ago
Posted a reply to Endless spinner on checkout page, on the site WordPress.org Forums:
Hi there! Can you please copy and paste the system report for this site? You…

6 days ago
Posted a reply to Facebook for Woocommerce, on the site WordPress.org Forums:
Hi there! Can you please open a ticket for this on WooCommerce.com? We can direct…

6 days ago
Posted a reply to automatically change new user registration, on the site WordPress.org Forums:
Hi! This article might help you achieve what you're looking for: https://www.businessbloomer.com/woocommerce-change-user-role-new-customers/ You can use…

6 days ago
Posted a reply to I would need to be CC’d on every single outgoing emails sent, on the site WordPress.org Forums:
Hi there! It may be that code on your website is conflicting with what you're…

6 days ago
Posted a reply to Woocommerce Variation Validation Not working, on the site WordPress.org Forums:
I'm not a developer, so I can't offer much insight into what specifically needs to…

7 days ago
Posted a reply to Order lock issue, on the site WordPress.org Forums:
Try deactivating WP Rocket for a bit. It's a very aggressive caching service, and you…

7 days ago
Posted a reply to Can’t edit product data, on the site WordPress.org Forums:
What browser are you using, and does the issue persist when you use a different…

7 days ago
Posted a reply to Woocommerce Variation Validation Not working, on the site WordPress.org Forums:
I'd certainly suspect the template edits are part of the problem, yes. Without seeing the…

1 week ago
Posted a reply to Can’t edit product data, on the site WordPress.org Forums:
This kind of problem is usually caused by either a conflict with your theme or…

1 week ago
Posted a reply to Order lock issue, on the site WordPress.org Forums:
Hi! Sounds like you might have a bit of caching going on. Can you please…

1 week ago
Posted a reply to Woocommerce – failure test orders – wrong tabs/pages, on the site WordPress.org Forums:
Hi! Sounds like you are looking at a plugin conflict, as well as a configuration…

1 week ago
Posted a reply to Categories Not Filtered, on the site WordPress.org Forums:
Hi there! That sounds super frustrating. Can you please copy and paste the system report…

1 week ago
Posted a reply to How does one create, on the site WordPress.org Forums:
You can do this by customising the price.php template: templates/single-product/price.php Instructions on how to do…

1 week ago
Posted a reply to Show State field empty, on the site WordPress.org Forums:
Hi there! You can go to WP Admin → WooCommerce → Settings → General and…

1 week ago
Posted a reply to register_rest_route was called incorrectly, on the site WordPress.org Forums:
Hi there! The error you're seeing means that a plugin or your theme are creating…

1 week ago
Posted a reply to Woocommerce cart language is not fully translated, on the site WordPress.org Forums:
It might be that the translation file is not entirely complete. You can try using…

2 weeks ago
Posted a reply to Email to Customer cannot be sent for Order, on the site WordPress.org Forums:
This kind of problem is usually caused by either a conflict with your theme or…

2 weeks ago
Posted a reply to How to display total orders made by user on the dashboard?, on the site WordPress.org Forums:
You can try copying the code in the orders.php template and adding it to the…

2 weeks ago
Posted a reply to No available shipping method when ship, on the site WordPress.org Forums:
So what I'm seeing is that your checkout fields are emptying when the checkout page…

2 weeks ago
Posted a reply to No available shipping method when ship, on the site WordPress.org Forums:
That very much sounds like there is a problem with the theme. Can you please…

2 weeks ago
Posted a reply to No available shipping method when ship, on the site WordPress.org Forums:
If you're certain all the information on the checkout is filled in again (reloading can…

2 weeks ago
Posted a reply to Woocommerce and eWay credit card problem, on the site WordPress.org Forums:
Awesome, that means you have access to our premium helpdesk! Please get in touch with…

2 weeks ago
Posted a reply to Product gallery add image not working, on the site WordPress.org Forums:
Hi! That's a frustrating thing to have happen, for sure. This kind of problem is…

2 weeks ago
Posted a reply to Woocommerce and eWay credit card problem, on the site WordPress.org Forums:
Hi there! Are you using the official eWay extension that can be purchased on WooCommerce.com?…

2 weeks ago
Posted a reply to Ask Stock Avaiable from other Source, on the site WordPress.org Forums:
It depends a little on how your third party software makes the inventory information available.…

2 weeks ago
Posted a reply to Can’t type & enter address on Shipping Address in Mobile, on the site WordPress.org Forums:
Hi! That sounds like a problem with your theme. Does the same problem happen when…

3 weeks ago
Posted a reply to Fatal error, on the site WordPress.org Forums:
Hi! Can you please copy and paste the system report for this site? You can…

3 weeks ago
Posted a reply to Import variables product regular prices easily, on the site WordPress.org Forums:
Awesome! I'll mark the topic as resolved then. Feel free to open a new topic…

3 weeks ago
Posted a reply to Order status problem, on the site WordPress.org Forums:
Can you please have a look to see if there are any order notes within…

3 weeks ago
Posted a reply to Need a Help To Change Title tag From h5 to h1, on the site WordPress.org Forums:
It'll be hiding in one of the templates found in your theme - I'd also…

3 weeks ago
Posted a reply to Option to show Stock Level on all pages before Button, on the site WordPress.org Forums:
@r9tee it can take a while for items on the Ideas Board to come to…

3 weeks ago
Posted a reply to Order status problem, on the site WordPress.org Forums:
Hi there! That sounds like there might be an issue with the payment gateway you…

3 weeks ago
Posted a reply to Import variables product regular prices easily, on the site WordPress.org Forums:
That depends on whether you already have the variations in your website. If that's the…

3 weeks ago
Posted a reply to Need a Help To Change Title tag From h5 to h1, on the site WordPress.org Forums:
Looking at your SSR, I think looking in the kapee/woocommerce/content-product_cat.php template is the best place.

3 weeks ago
Posted a reply to Import variables product regular prices easily, on the site WordPress.org Forums:
Hi there! I'd strongly recommend doing this with a CSV import: https://docs.woocommerce.com/document/product-csv-importer-exporter/ It doesn't require…

3 weeks ago
Posted a reply to Need a Help To Change Title tag From h5 to h1, on the site WordPress.org Forums:
Hey Amrit, That's very likely something you'll need to address in the theme you have.…

3 weeks ago
Posted a reply to WooCommerce Tax Rates Not Saving, on the site WordPress.org Forums:
Hi there! Yikes, how frustrating! A conflict does sound like the logical source of the…

3 weeks ago
Posted a reply to All Extensions cannot be added on my site, on the site WordPress.org Forums:
This kind of problem is usually caused by either a conflict with your theme or…

3 weeks ago
Posted a reply to On Sale Products Block does not show a product with zero sale price, on the site WordPress.org Forums:
This kind of problem is usually caused by either a conflict with your theme or…

3 weeks ago