mother.of.code

Member Since: August 13th, 2012
Location: Buren, Netherlands
Website: inesvanessen.nl
Job Title: WooCommerce Support Engineer
Employer: Automattic
Find me on:

Bio

I am a thirty-something mother of 3, with a passion for WordPress and user support. Currently I am a WooCommerce Happines Engineer, a moderator in the .org support forums and a speaker at meetups and WordCamps.

On my blog (inesvanessen.nl) I write about how you can get better at user support for your WordPress product. I also run donatewc.org.

Interests

Writing (fantasy) stories, low and slow BBQ, blogging about user support.

WordPress Origin Story

WordPress has been a game-changer for me. You can read the full story in the essay I’ve contributed to HeroPress here, but in short:

When I was a few feet below rock bottom, I found out that WordPress is the most open way to participate in a community and to find work that is enjoyable. I’ve found so many new friends and opportunities within the WordPress world, and I can never be thankful enough.

Contribution History

Plugin Developer
Support Contributor
Support Team
Translation Contributor
Translation Editor
WordCamp Speaker
WordPress.tv Contributor

Activity
Plugins
Favorites
Translations

Posted a reply to Checkout not working for guest users, on the site WordPress.org Forums:
Hi there! Thanks for letting us know these additional details. I would like to rule…

2 days ago
Created a topic, Showing badge in WooCommerce block, on the site WordPress.org Forums:
Related, I believe, to https://wordpress.org/support/t…

3 days ago
Posted a reply to Uncaught SyntaxError: Invalid regular expression, on the site WordPress.org Forums:
Looking at the active plugins you have, I suspect you may be running into a…

4 days ago
Posted a reply to WooCommerce Attributes, on the site WordPress.org Forums:
Thanks for that suggestion @lorro - that's indeed a way to do it as well,…

1 month ago
Posted a reply to WooCommerce Attributes, on the site WordPress.org Forums:
Hi there! While you can't do this with variable products, you may want to have…

1 month ago
Posted a reply to List E-Mails sent to Customer, on the site WordPress.org Forums:
Hi there Michael, If there isn't a specific log that your site has generated to…

1 month ago
Posted a reply to ONE SITE FOR 2 STORES EACH WITH ITS DOMAIN NAME, on the site WordPress.org Forums:
Hi there! What you'll want to look at is a multi-site setup, or a plugin…

1 month ago
Posted a reply to Mandatory verification before login, on the site WordPress.org Forums:
Hi there! While that's possible, you'll need a developer to customise a solution for you.…

1 month ago
Posted a reply to mini cart “shop” button, on the site WordPress.org Forums:
Hi there! You may be able to do that with Loco Translate: https://wordpress.org/plugins/loco-translate/ - if…

1 month ago
Posted a reply to problems at the checkout, on the site WordPress.org Forums:
Sorry, that was super unclear of me! I'm referring to the System Status Report, which…

1 month ago
Posted a reply to Two different materials for 1 item, on the site WordPress.org Forums:
Hi there! You'll want to look at our Variation Swatches and Photos extension: https://woocommerce.com/products/variation-swatches-and-photos/ -…

1 month ago
Posted a reply to Emails to customers not received, on the site WordPress.org Forums:
Hi there! This is most likely an SMTP issue. Try installing and configuring the Easy…

1 month ago
Posted a reply to Shop Checkout Problems, on the site WordPress.org Forums:
Hi again! Great to hear that you found the issue, and were able to resolve…

1 month ago
Posted a reply to Can’t activate Woocomm – fatal error, on the site WordPress.org Forums:
Hi there! This kind of problem is usually caused by a conflict with your theme…

1 month ago
Posted a reply to Product sorting not working right, on the site WordPress.org Forums:
Great! Let us know how it goes - if it doesn't resolve anything, we're happy…

1 month ago
Posted a reply to [NSFW] Split taxes, on the site WordPress.org Forums:
Hi there! You'll want to take a look at our Product Bundles extension: https://woocommerce.com/products/product-bundles. You…

1 month ago
Posted a reply to Shop Checkout Problems, on the site WordPress.org Forums:
Hi there! I'd like to take a closer look at how the site is configured.…

1 month ago
Posted a reply to Product sorting not working right, on the site WordPress.org Forums:
This kind of problem is usually caused by a conflict with your theme or with…

1 month ago
Posted a reply to problems at the checkout, on the site WordPress.org Forums:
Can you please send us a copy of your SSR after deactivating plugins and switching…

1 month ago
Posted a reply to Missing Images, on the site WordPress.org Forums:
This kind of problem is usually caused by a conflict with your theme or with…

1 month ago
Posted a reply to problems at the checkout, on the site WordPress.org Forums:
Hi there! I would be very curious to hear if the same problem exists when…

1 month ago
Posted a reply to My Account – Address Field Error, on the site WordPress.org Forums:
This kind of problem is usually caused by a conflict with your theme or with…

1 month ago
Posted a reply to Few products not visible on Product detail page, on the site WordPress.org Forums:
Hi again, That's great news, that you found the source of trouble. I'll go ahead…

1 month ago
Posted a reply to Show an attribute product in a product archive, on the site WordPress.org Forums:
Hi! Yes - WooCommerce doesn't allow this by default. Here's the plugin you'll want to…

1 month ago
Posted a reply to Adding New Product–no Variable Product Allowed, on the site WordPress.org Forums:
Hi there! Yes, I would say it is. It's typically a plugin hooking into the…

1 month ago
Posted a reply to Few products not visible on Product detail page, on the site WordPress.org Forums:
Hi! This kind of problem is usually caused by either a conflict with your theme…

1 month ago
Posted a reply to Adicionar ao carrinho lento!, on the site WordPress.org Forums:
Hi there! This kind of problem is usually caused by either a conflict with your…

1 month ago
Posted a reply to Problem with woocommerce orders email, on the site WordPress.org Forums:
Awesome, I'll go ahead and set this to resolved then. Glad that worked!

1 month ago
Posted a reply to Product Pagination, on the site WordPress.org Forums:
Hi again! You'll need to copy the PHP code as well - you can use…

1 month ago
Posted a reply to Disable changes to checkout fields, on the site WordPress.org Forums:
It would not make the fields disappear, but rather make them greyed out. There's a…

1 month ago
Posted a reply to Problem with woocommerce orders email, on the site WordPress.org Forums:
Hi there! That sounds like you are having an SMTP problem. Can you try installing…

2 months ago
Posted a reply to Problem with a layout, on the site WordPress.org Forums:
Hi there! I've had a look at your site and see that there is bit…

2 months ago
Posted a reply to Disable changes to checkout fields, on the site WordPress.org Forums:
Hi there! Yes, that's possible if you use the disabled attribute on the text fields…

2 months ago
Posted a reply to COD have status “On hold” instead of “Processing”, on the site WordPress.org Forums:
This kind of problem is usually caused by either a conflict with your theme or…

2 months ago
Posted a reply to Product Pagination, on the site WordPress.org Forums:
Hi there! There's a bit of custom code that you'll need for this, and there's…

2 months ago
Posted a reply to image suddenly become large and cropped after update, on the site WordPress.org Forums:
Hi there! Yes, this is very likely due to the theme. Does the same problem…

2 months ago
Posted a reply to How to add price per unit?, on the site WordPress.org Forums:
There are a couple ways you can go about this. The first would be to…

2 months ago
Posted a reply to My successful orders are defaulting status to Completed instead of Processing., on the site WordPress.org Forums:
Hi again! I'd indeed recommend that you talk to the developer of the payment gateway,…

2 months ago
Posted a reply to My successful orders are defaulting status to Completed instead of Processing., on the site WordPress.org Forums:
Hi there! Are your products set to both 'virtual' and 'downloadable'? That could be one…

2 months ago
Posted a reply to Change woocommerce search results page sort by most recent, on the site WordPress.org Forums:
Hi there! If you want to change the default option for the product sorting, use…

2 months ago
Posted a reply to Product Page Add to cart, on the site WordPress.org Forums:
Hi there! Not entirely sure if I understand correctly what you're trying to do. I…

2 months ago
Posted a reply to Multi vendor rewards plugin, on the site WordPress.org Forums:
Hi there! As this is a pre-sales or pre-use question on a third party extension…

2 months ago
Posted a reply to Notifying customers when they are trying to order more items than are available, on the site WordPress.org Forums:
Hi there! This sounds like a code conflict. This kind of problem is usually caused…

2 months ago
Posted a reply to Confirmation Box on exit, on the site WordPress.org Forums:
Hi there! This is an error that has been reported on the WooCommerce GitHub repo:…

2 months ago
Posted a reply to No shipping is charged for Greece, on the site WordPress.org Forums:
Hi there! In order to help out, we'll need a bit more information on the…

2 months ago
Posted a reply to How to offer different downloadable documents for each customer?, on the site WordPress.org Forums:
Hey Eric! Out of the box this isn't possible with just WooCommerce, but thanks to…

2 months ago
Posted a reply to Woocommerce strips all my admin/owner rights., on the site WordPress.org Forums:
Hi again, Thanks for sending that over! I don't see a plugin that directly raises…

2 months ago
Posted a reply to Add to cart is not working, on the site WordPress.org Forums:
Hi again! Sounds like the update resolved the issue fo you? If it didn't, have…

2 months ago
Posted a reply to Automatewoo and Wishlist Reminder Preview Email not working, on the site WordPress.org Forums:
Hi there! Are you using the official WooCommerce Wishlist and/or AutomateWoo plugin? In that case,…

2 months ago
Posted a reply to CRITICAL Uncaught Error: Call to a member function get(), on the site WordPress.org Forums:
This looks like a conflict of some kind, usually caused by either a conflict with…

2 months ago