WordPress.org

Posted a reply to Cannot connect, on the site WordPress.org Forums:
Hi there, I don't see any connection errors when I check your site on the…

1 day ago

Posted a reply to Using publicize on posts already published, on the site WordPress.org Forums:
Hi there, If you're on the Premium or Professional Jetpack plan, there's an option to…

1 day ago

Posted a reply to Last Update- Issue with site accelerator, on the site WordPress.org Forums:
Hi there, Are you using an image optimization plugin? Those types of plugins are known…

1 day ago

Posted a reply to Bandwidth limit on hosted videos, on the site WordPress.org Forums:
Hi Daniele, No, there's no bandwidth limit on our video hosting service. You can read…

1 day ago

Posted a reply to problems displaying content on Edin home page, on the site WordPress.org Forums:
It looks like you're using some page builder/designer plugin that's affecting the design of the…

1 day ago

Posted a reply to problems displaying content on Edin home page, on the site WordPress.org Forums:
Hi there, I cannot see your site as it's in maintenance mode. You'll need to…

2 days ago

Posted a reply to heavy error with jetpack, on the site WordPress.org Forums:
Hi Axel, What's your site's address so I can have a look?

2 days ago

Posted a reply to JetPack Update Broke VaultPress Backup, on the site WordPress.org Forums:
Hi there, I see that you have opened a ticket with us and we have…

2 days ago

Posted a reply to Jetpack Ads not working on some of my pages, on the site WordPress.org Forums:
Hi there, Your site is on the WordPress.com Business plan and it's best to contact…

2 days ago

Posted a reply to Stats by Jetpack not loading on WP dashboard, on the site WordPress.org Forums:
Disable all your plugins and see if the issue is resolved. If it is, then…

2 days ago

Posted a reply to “Problem with your connection to WordPress.com.”, on the site WordPress.org Forums:
Do you have any additional security software like an anti-virus/malware installed? If you do disable…

2 days ago

Posted a reply to Disabled XMLRPC in htaccess, but after re-enabling Jetpack can’t connect., on the site WordPress.org Forums:
I'm glad to hear that Jetpack is now working. Please note that security plugins like…

2 days ago

Posted a reply to Site Stats Interface Messed Up, on the site WordPress.org Forums:
You're welcome and thank you for letting us know what the solution was.

2 days ago

Posted a reply to “Problem with your connection to WordPress.com.”, on the site WordPress.org Forums:
Hi there, I suggest reinstalling Jetpack by following these instructions: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack Let me know how…

3 days ago

Posted a reply to Disabled XMLRPC in htaccess, but after re-enabling Jetpack can’t connect., on the site WordPress.org Forums:
Hi there, Yes, this means that Jetpack cannot connect to your site via XML-RPC. Can…

3 days ago

Posted a reply to Site Stats Interface Messed Up, on the site WordPress.org Forums:
Hi there, Does disabling and enabling again the Stats module resolves the issue? Here's how…

3 days ago

Posted a reply to Stats by Jetpack not loading on WP dashboard, on the site WordPress.org Forums:
Hi Paul, Your Stats page on WordPress.com is loading fine on my end. Clear your…

3 days ago

Posted a reply to Lazy Load & WP 5.5, on the site WordPress.org Forums:
Hi Alexander, Yes, you can disable it if you want. However, Jetpack's Lazy Load feature…

3 days ago

Posted a reply to images distortion in Jetpack galleries in updated themes, on the site WordPress.org Forums:
Hi there, You need to enable the Carousel feature: https://jetpack.com/support/carousel/ Give it a try with…

3 days ago

Posted a reply to Error Establishing a Database Connection only while Jetpack plugin active, on the site WordPress.org Forums:
Hi there, I see that you're using Cloudflare. CDN services can interfere with the Jetpack…

1 month ago

Posted a reply to Plug In to Display Project Type or Tag in Grid, on the site WordPress.org Forums:
Hi there, You can contact the theme author and ask them how to properly set…

1 month ago

Posted a reply to 8.7 update caused site crash, on the site WordPress.org Forums:
Hi there, We don't have any reports with the update process of the latest version.…

1 month ago

Posted a reply to Unable to connect Jetpack while trying to choose mailchimp list, on the site WordPress.org Forums:
Hi there, If you're using any security plugins, disable and try to connect again. It's…

1 month ago

Posted a reply to Apsotrophe 2 Featured post images display square instead of rectangle, on the site WordPress.org Forums:
It looks like none of those posts is featured. Try removing and re-adding the featured…

1 month ago

Posted a reply to trying to increase sidebar width, on the site WordPress.org Forums:
That theme doesn't have a border that can be adjusted in neither the main area…

1 month ago

Posted a reply to Layout of WooCommerce checkout page, on the site WordPress.org Forums:
Hi there, I tested WooCommerce on that theme and as you can see from the…

1 month ago

Posted a reply to Media Library No Longer Available, on the site WordPress.org Forums:
Hi Bruce, The Image block in one of the core WordPress blocks. It's not one…

1 month ago

Posted a reply to Slideshow does not work using Firefox, on the site WordPress.org Forums:
Thank you for letting me know!

1 month ago

Posted a reply to Apsotrophe 2 Featured post images display square instead of rectangle, on the site WordPress.org Forums:
I think I figured out what's the issue. As you can see from the theme…

1 month ago

Posted a reply to trying to increase sidebar width, on the site WordPress.org Forums:
Yes, I can see that the sidebar is getting wider when I apply that CSS.

1 month ago

Posted a reply to trying to increase sidebar width, on the site WordPress.org Forums:
Hi there, You need to also adjust the width property.

1 month ago

Posted a reply to How to create one static background, on the site WordPress.org Forums:
Hi there, No, that's not possible. This is how that theme is designed to work…

1 month ago

Posted a reply to Apsotrophe 2 Featured post images display square instead of rectangle, on the site WordPress.org Forums:
Hi there, To get those rectangular featured posts you need to use images with a…

1 month ago

Posted a reply to How do I prevent this, on the site WordPress.org Forums:
Hi there, It looks like some files are missing from your installation of Jetpack. To…

1 month ago

Posted a reply to Cookie banner wont close, on the site WordPress.org Forums:
Hi there, Do you still see it if you go to Appearance > Widgets?

1 month ago

Posted a reply to Empty Admin Bar, on the site WordPress.org Forums:
Hi there, Please disable all other plugins except for Jetpack and start enabling them one…

1 month ago

Posted a reply to Jetpack is and was slowing my site down till it crashes, on the site WordPress.org Forums:
@instalovers - Can you please start your own thread, as per the Forum Welcome? https://wordpress.org/support/plugin/jetpack#new-post…

1 month ago

Posted a reply to 404 on Jetpack stats file, on the site WordPress.org Forums:
Hi @skbarnes, What's your site's address so I can have a look?

1 month ago

Posted a reply to Publicize Connections missing for some user roles, on the site WordPress.org Forums:
Hi @stevie2012, Are you getting the exact same issue or something similar?

1 month ago

Posted a reply to Error: Fill in the required fields (name, email)., on the site WordPress.org Forums:
Do you get the same error when you make the name and email fields optional?…

1 month ago

Posted a reply to Not sharing product pricing on social platform sharing, on the site WordPress.org Forums:
The issue you found by using Facebook's debugger means that Facebook isn't able to use…

1 month ago

Posted a reply to Time zone issue, on the site WordPress.org Forums:
What do you mean that both your local and universal time are set correctly? You…

1 month ago

Posted a reply to Not sharing product pricing on social platform sharing, on the site WordPress.org Forums:
Hi there, It seems that Publicize for Facebook is disabled on individual products. You need…

1 month ago

Posted a reply to Not sharing product pricing on social platform sharing, on the site WordPress.org Forums:
I don't see anything wrong on our end. The Facebook connection shows as working. So…

1 month ago

Posted a reply to Error: Fill in the required fields (name, email)., on the site WordPress.org Forums:
In your profile page (Users > Profile) does the email field have your email address?

1 month ago

Posted a reply to Drop down menu in header, on the site WordPress.org Forums:
Hi there, Karuna supports drop-down menus so you need to follow the instructions on the…

1 month ago

Posted a reply to Slideshow does not work using Firefox, on the site WordPress.org Forums:
Hi Liz, Please switch to the default WordPress theme (Twenty Twenty). I want to see…

1 month ago

Posted a reply to 404 on Jetpack stats file, on the site WordPress.org Forums:
Hi there, You can send it to us through our contact form: https://jetpack.com/contact-support/

1 month ago

Posted a reply to JP Like button not showing on CPT, on the site WordPress.org Forums:
Hi there, As far as I know, there's nothing that prevents the Like buttons from…

1 month ago

Posted a reply to some of my images won’t load, on the site WordPress.org Forums:
Hi there, On which posts are the images not loading? I need to have a…

1 month ago