Faisal Ahammad (@faisalahammad) – WordPress user profile

Bio

I love helping people in the WordPress community. Since 2012, I have joined many events and worked as a volunteer, speaker, table lead, and organizer. I also help translate WordPress into Bengali to make it easier for more people to use.

I enjoy coding and have made improvements to WordPress core. Besides tech, I like photography and have shared my photos in WordPress events.

I have been part of many WordCamps in Asia, helping to make them fun and useful for everyone. I want to keep learning and helping others with WordPress.

Interests

Photography, Coding, Swimming

WordPress Origin Story

2025: Leadership & Contribution
—
💰 Yoast Care Fund: Awarded the prestigious fund
🇧🇩 WordCamp Dhaka 2025: Organized as AX and CD team lead
🇹🇭 WordCamp Bangkok 2025: Volunteered on the Support team
🇲🇾 WordCamp Johor Bahru 2025: Speaker on “The Heart of Customer Support.”
🇵🇭 WordCamp Asia 2025: Volunteer Hall Lead (Timekeeper) and Polyglots Table Leader
🧑‍💻 WordPress Core Contributions: Contributed to WordPress versions 6.8 (Cecil) and 6.9 (Gene)

2024: Photography & Core Contributions
—
📸 WordPress Photo Festival 2024: Participant
🇧🇩 WordCamp Sylhet 2024: Led the Polyglots Table
🇲🇾 WordCamp Malaysia 2024: Volunteered as Timekeeper
🧑‍💻 WordPress Core Contributions: Contributed to versions 6.7 (Rollins) and 6.5 (Regina)
📷 WP Photos: Featured with “Sharks on the Sand,” taken at S.E.A. Aquarium™, Singapore
🎤 LearnWP Workshop: Speaker on “WordPress Support Engineer: Roles, Responsibilities, and Career Path (Bangla).”

2023: Translation & Community Engagement
—
🇹🇭 WordCamp Asia 2023: Attended
🇧🇩 WordCamp Sylhet 2023: Attended
🇲🇾 WordCamp Malaysia 2023: Led the Hosting Table
🌐 General Translation Editor (GTE): Appointed for the #bn_BD language
🧑‍💻 WordPress Core Contributions: Contributed to version 6.3 (Lionel)

2022 & Earlier: Foundations
—
🇮🇳 WordCamp Kolkata 2022: Attended
🇧🇩 WordCamp Dhaka 2019: Attended
🚀 WordPress Journey: Began in 2012

Badges

CODE

3 badges

Core Contributor '23 Pattern Author '22 Plugin Developer

CONTENT

1 badge

Photo Contributor '22

COMMUNITY

3 badges

WordCamp Organizer '25 WordCamp Speaker '25 WordCamp Volunteer '24

PRACTICE

3 badges

Support Contributor '26 Test Contributor '23 Training Contributor '23

POLYGLOTS

2 badges

Translation Contributor '22 Translation Editor '23

Job History

Customer Success Agent

Jun 2024 – Oct 2025

Saturday Drive Inc.

Saturday Drive is the company behind Ninja Forms, one of the most popular form builder plugins on WordPress.org with over 800,000 active installs.

- Handled more than 550 customer support tickets per month, resolving first-contact issues related to plugin usage and integrations
- Filed and organised more than 150 bug reports and feature requests, collaborating with the engineering team to prioritise high-impact items
- Created over 35 custom code snippets providing workarounds for plugin limitations, enabling users to resolve technical issues independently
- Produced 22+ blog posts and YouTube tutorial videos explaining plugin workflows, increasing user access to self-service resources

Reason for leaving: Company\'s financial difficulties.

Technical Support Engineer

Apr 2023 – May 2024

Elegant Themes

Elegant Themes is the company behind the Divi builder, one of the most widely used page builders in the WordPress ecosystem.

- Managed approximately 30 customer support cases daily via live chat, addressing design, compatibility, and bug issues
- Developed advanced configuration workflows for the Divi Contact Form module, enabling conditional logic and multi-step form flows
- Authored technical documentation and custom code examples empowering customers to implement advanced form features independently
- Monitored recurring support patterns and flagged frequent issues, providing actionable insights for the product and engineering teams

Reason for leaving: To join Saturday Drive Inc.

WordPress Technical Support

Dec 2022 – Mar 2023

OnTheGoSystems LTD

OnTheGoSystems builds WPML, the leading multilingual plugin for WordPress used by over 1 million sites.

- Handled forum tickets and live chats, responding to 8–10 customer interactions daily regarding WPML and its add-ons
- Diagnosed and resolved issues with WPML core features including the Advanced Translation Editor and translation engine, plus compatibility with third-party themes and plugins
- Escalated complex technical issues to second-tier support, ensuring timely handoff of critical customer cases
- Collaborated with developers to clarify bug reports and define compatibility requirements, contributing to improved product stability

Reason for leaving: uncomfortable with the workflow.

Client Success Representative

Jul 2022 – Nov 2022

SiteCare LLC

SiteCare provides managed WordPress services to businesses and agencies. Faisal managed 192 client websites.

- Managed 192 WordPress websites, handling security, backups, updates, and uptime monitoring
- Created staging sites and automated deployments between staging and production environments using Buddy.works
- Set up security hardening using Patchstack and automated backups using BlogVault across all client sites
- Investigated and remediated hacked websites, resolved security vulnerabilities, and updated outdated themes and plugins
- Managed WordPress sites via WP-CLI across multiple hosting environments

Reason for leaving: Company restructuring.

Key Accomplishments

Led AX and CD teams at WordCamp Dhaka 2025
Volunteer Hall Lead and Polyglots Table Leader at WordCamp Asia 2025
Speaker at WordCamp Johor Bahru 2025 and LearnWP Workshop 2024
Volunteered at WordCamps Bangkok 2025 and Malaysia 2024
General Translation Editor for #bn_BD language (2023)
Contributed to WordPress core versions 6.3, 6.5, 6.7, 6.8, and 6.9
Awarded Yoast Care Fund 2025

Recent impact

Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

Last 30 days

24contributions

high4

medium20

score32

Last 90 days

52contributions

high11

medium41

score74

Last 12 months

155contributions

high34

medium121

score223

Team focus

Share of contributions across teams during the last 365 days

WordPress releases

Contributed to 6 releases

Contributions

Type

June 2026

Jun 17 Wed · 06:42

Plugins high

Pull request #1179 merged into WordPress/plugin-check:
Fix #1156: Enable CDN detection to prevent privacy guideline violations

Jun 11 Thu · 15:53

GitHub med

Submitted pull request #904 to WordPress/two-factor:
fix: prevent autofilled TOTP codes from being wiped on login

Jun 11 Thu · 15:01

GitHub med

Submitted pull request #903 to WordPress/two-factor:
fix(uninstall): remove two_factor_enabled_providers option on uninstall

Jun 11 Thu · 13:58

GitHub med

Submitted pull request #240 to WordPress/classic-editor:
[PCP] Phase 5: plugin_header_nonexistent_domain_path

Jun 11 Thu · 13:58

GitHub med

Submitted pull request #239 to WordPress/classic-editor:
[PCP] Phase 4: MissingUnslash for $_POST

Jun 11 Thu · 13:58

GitHub med

Submitted pull request #238 to WordPress/classic-editor:
[PCP] Phase 3: EscapeOutput.UnsafePrintingFunction + OutputNotEscaped

Jun 11 Thu · 13:57

GitHub med

Submitted pull request #237 to WordPress/classic-editor:
[PCP] Phase 2: WordPress.WP.DeprecatedFunctions

Jun 11 Thu · 13:57

GitHub med

Submitted pull request #236 to WordPress/classic-editor:
[PCP] Phase 1: wp_function_not_compatible_with_requires_wp

Jun 11 Thu · 07:33

GitHub med

Closed pull request #229 on WordPress/classic-editor:
Preserve custom HTML for unfiltered users in classic editor

Jun 10 Wed · 16:56

Forums med

Posted a reply to Recent Posts Widget not displaying most recent posts right away, on the site WordPress.org Forums:
Hi @gcarlse, Could you please share the URL of the specific blog post that is…

Plugins 3
Photos 967
Courses 8
Favorites 64
Translations 2

Developer

2 plugins

Form Finder for Ninja Forms

Less than 10 active installs
Read Only Fields for Gravity Forms

20+ active installs

Contributor

1 plugin

WPBatch icons Shortcode

10+ active installs

Photos

967 contributions

View all 967 photos in the Photo Directory

Completed courses

8 completed

WordCamp organizer training

Completed May 27, 2025
Writing in the WordPress voice

Completed November 3, 2024
Basic principles of conflict resolution

Completed November 2, 2024
Community team Supporter basics

Completed November 2, 2024
Community team Program Supporter tasks

Completed October 23, 2024
Community team event mentor training

Completed October 17, 2024
Polyglots contributor training

Completed October 5, 2024
Open source basics and WordPress

Completed August 18, 2024

Browse courses on Learn WordPress

Plugins

60 favorites

Themes

4 favorites

Translations

2 locales

bn_BD বাংলা (Bengali) General Translation Editor Translation Contributor

Contributed translations to 225 projects.

Get Involved Learn WordPress P2 "Breathe" Pattern Directory WordCamp.org WordPress.org Patterns Pricing Table – Responsive & Easy Academy LMS – WordPress LMS Plugin for Complete eLearning Solution Advanced Custom Fields: Extended Advanced Custom Fields: Gravity Forms Add-on Advanced Coupons for WooCommerce Coupons & Store Credit Advanced Custom Fields (ACF®) PublishPress Blocks – Block Controls, Block Visibility, Block Permissions Advanced Woo Search – Product Search for WooCommerce FiboSearch – Ajax Search for WooCommerce Akismet Anti-spam: Spam Protection Algori PDF Viewer All in One SEO – Powerful SEO Plugin to Boost SEO Rankings & Increase Traffic All-in-One WP Migration and Backup All-In-One Security (AIOS) – Security and Firewall Auto Amazon Links – Amazon Associates Affiliate Plugin AMP Animated Live Wall Gallery Application Passwords Author Avatars List/Block Backup Migration bbPress Better Click To Share – Shareable Quote Boxes for X (Twitter) Better Delete Revision Better Recent Comments Bit integrations – Form Integration, Webhook, Spreadsheets, CRM, LMS & Email Automation Gutenberg Block for WooCommerce Product Table ShopEngine Gutenberg WooCommerce Builder Blocks Addon – All in One WooCommerce Solution Booking Calendar BuddyPress WPML Multilingual for BuddyPress and BuddyBoss Scheduling Plugin – Online Booking for WordPress Chartify – WordPress Chart Plugin Classic Editor Classic Widgets Co-Authors Plus Page Builder Gutenberg Blocks – CoBlocks Code Snippets CodePeople Post Map for Google Maps Connections Business Directory Contact Form 7 Content Views – Post Grid & Filter, Recent Posts, Category Posts … (Shortcode, Gutenberg Blocks, and Widgets for Elementor)

Showing the first 48 of 225 projects; search above to filter the full list.

View all on translate.wordpress.org

bn_IN বাংলা (ভারত) (Bengali) Translation Contributor

Contributed translations to 1 project.

Ultimate Blocks – 25+ Gutenberg Blocks for Block Editor

View all on translate.wordpress.org