WordPress.org
Get WordPress

Profiles

Faisal Ahammad

@faisalahammad Dhaka, Bangladesh joined Sep 2013

faisalahammad.com github.com/faisalahammad Slack: @Faisal
    Teams Openverse Photos Polyglots Support Test TV
    Languages bn

    Bio

    I love helping people in the WordPress community. Since 2012, I have joined many events and worked as a volunteer, speaker, table lead, and organizer. I also help translate WordPress into Bengali to make it easier for more people to use.

    I enjoy coding and have made improvements to WordPress core. Besides tech, I like photography and have shared my photos in WordPress events.

    I have been part of many WordCamps in Asia, helping to make them fun and useful for everyone. I want to keep learning and helping others with WordPress.

    Interests

    Photography, Coding, Swimming

    WordPress Origin Story

    2025: Leadership & Contribution
    —
    💰 Yoast Care Fund: Awarded the prestigious fund
    🇧🇩 WordCamp Dhaka 2025: Organized as AX and CD team lead
    🇹🇭 WordCamp Bangkok 2025: Volunteered on the Support team
    🇲🇾 WordCamp Johor Bahru 2025: Speaker on “The Heart of Customer Support.”
    🇵🇭 WordCamp Asia 2025: Volunteer Hall Lead (Timekeeper) and Polyglots Table Leader
    🧑‍💻 WordPress Core Contributions: Contributed to WordPress versions 6.8 (Cecil) and 6.9 (Gene)

    2024: Photography & Core Contributions
    —
    📸 WordPress Photo Festival 2024: Participant
    🇧🇩 WordCamp Sylhet 2024: Led the Polyglots Table
    🇲🇾 WordCamp Malaysia 2024: Volunteered as Timekeeper
    🧑‍💻 WordPress Core Contributions: Contributed to versions 6.7 (Rollins) and 6.5 (Regina)
    📷 WP Photos: Featured with “Sharks on the Sand,” taken at S.E.A. Aquarium™, Singapore
    🎤 LearnWP Workshop: Speaker on “WordPress Support Engineer: Roles, Responsibilities, and Career Path (Bangla).”

    2023: Translation & Community Engagement
    —
    🇹🇭 WordCamp Asia 2023: Attended
    🇧🇩 WordCamp Sylhet 2023: Attended
    🇲🇾 WordCamp Malaysia 2023: Led the Hosting Table
    🌐 General Translation Editor (GTE): Appointed for the #bn_BD language
    🧑‍💻 WordPress Core Contributions: Contributed to version 6.3 (Lionel)

    2022 & Earlier: Foundations
    —
    🇮🇳 WordCamp Kolkata 2022: Attended
    🇧🇩 WordCamp Dhaka 2019: Attended
    🚀 WordPress Journey: Began in 2012

    Badges

    CODE
    3 badges
    Core Contributor '23 Pattern Author '22 Plugin Developer
    CONTENT
    1 badge
    Photo Contributor '22
    COMMUNITY
    3 badges
    WordCamp Organizer '25 WordCamp Speaker '25 WordCamp Volunteer '24
    PRACTICE
    3 badges
    Support Contributor '26 Test Contributor '23 Training Contributor '23
    POLYGLOTS
    2 badges
    Translation Contributor '22 Translation Editor '23

    Job History

    Customer Success Agent
    Jun 2024 – Oct 2025
    Saturday Drive Inc.
    Saturday Drive is the company behind Ninja Forms, one of the most popular form builder plugins on WordPress.org with over 800,000 active installs.

    - Handled more than 550 customer support tickets per month, resolving first-contact issues related to plugin usage and integrations
    - Filed and organised more than 150 bug reports and feature requests, collaborating with the engineering team to prioritise high-impact items
    - Created over 35 custom code snippets providing workarounds for plugin limitations, enabling users to resolve technical issues independently
    - Produced 22+ blog posts and YouTube tutorial videos explaining plugin workflows, increasing user access to self-service resources

    Reason for leaving: Company\'s financial difficulties.
    Technical Support Engineer
    Apr 2023 – May 2024
    Elegant Themes
    Elegant Themes is the company behind the Divi builder, one of the most widely used page builders in the WordPress ecosystem.

    - Managed approximately 30 customer support cases daily via live chat, addressing design, compatibility, and bug issues
    - Developed advanced configuration workflows for the Divi Contact Form module, enabling conditional logic and multi-step form flows
    - Authored technical documentation and custom code examples empowering customers to implement advanced form features independently
    - Monitored recurring support patterns and flagged frequent issues, providing actionable insights for the product and engineering teams

    Reason for leaving: To join Saturday Drive Inc.
    WordPress Technical Support
    Dec 2022 – Mar 2023
    OnTheGoSystems LTD
    OnTheGoSystems builds WPML, the leading multilingual plugin for WordPress used by over 1 million sites.

    - Handled forum tickets and live chats, responding to 8–10 customer interactions daily regarding WPML and its add-ons
    - Diagnosed and resolved issues with WPML core features including the Advanced Translation Editor and translation engine, plus compatibility with third-party themes and plugins
    - Escalated complex technical issues to second-tier support, ensuring timely handoff of critical customer cases
    - Collaborated with developers to clarify bug reports and define compatibility requirements, contributing to improved product stability

    Reason for leaving: uncomfortable with the workflow.
    Client Success Representative
    Jul 2022 – Nov 2022
    SiteCare LLC
    SiteCare provides managed WordPress services to businesses and agencies. Faisal managed 192 client websites.

    - Managed 192 WordPress websites, handling security, backups, updates, and uptime monitoring
    - Created staging sites and automated deployments between staging and production environments using Buddy.works
    - Set up security hardening using Patchstack and automated backups using BlogVault across all client sites
    - Investigated and remediated hacked websites, resolved security vulnerabilities, and updated outdated themes and plugins
    - Managed WordPress sites via WP-CLI across multiple hosting environments

    Reason for leaving: Company restructuring.

    Key Accomplishments

    Led AX and CD teams at WordCamp Dhaka 2025
    Volunteer Hall Lead and Polyglots Table Leader at WordCamp Asia 2025
    Speaker at WordCamp Johor Bahru 2025 and LearnWP Workshop 2024
    Volunteered at WordCamps Bangkok 2025 and Malaysia 2024
    General Translation Editor for #bn_BD language (2023)
    Contributed to WordPress core versions 6.3, 6.5, 6.7, 6.8, and 6.9
    Awarded Yoast Care Fund 2025

    Recent impact

    Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

    Last 30 days
    27contributions
    high6
    medium21
    score39
    Last 90 days
    58contributions
    high14
    medium44
    score86
    Last 12 months
    156contributions
    high40
    medium116
    score236

    Team focus

    Share of contributions across teams during the last 365 days

    WordPress releases

    Contributed to 6 releases
    • 7.0
    • 6.9
    • 6.8
    • 6.7
    • 6.5
    • 6.3

    Contributions

    Type
    July 2026
    Jul 06 Mon · 19:10
    Meta med
    Wrote a comment on the post **Title:** PTE Request for Infinite…, on the site Translate WordPress:
    Done, Farid bhai.
    Jul 05 Sun · 23:42
    Core med
    Submitted pull request #79879 to WordPress/gutenberg:
    fix(block-editor): add sticky offset control
    Jul 05 Sun · 21:53
    Core med
    Submitted pull request #79878 to WordPress/gutenberg:
    fix(block-editor): handle paste across blocks for single-line text
    Jul 05 Sun · 20:15
    Core med
    Submitted pull request #79876 to WordPress/gutenberg:
    Editor: add editor.headingBlockTypes filter
    Jul 05 Sun · 19:10
    Core med
    Submitted pull request #79873 to WordPress/gutenberg:
    Embed: add custom thumbnail support for video embeds
    Jul 05 Sun · 08:23
    Core med
    Submitted pull request #2572 to WordPress/performance:
    Skip oversized Link preload header in Optimization Detective
    Jul 05 Sun · 07:28
    Core med
    Submitted pull request #2571 to WordPress/performance:
    Expose URL Metric to Chrome DevTools for agents
    Jul 05 Sun · 05:51
    Core med
    Submitted pull request #2570 to WordPress/performance:
    Link to image file should point to original upload regardless of fallback…
    Jul 01 Wed · 05:37
    Polyglots high
    Reviewed 2 strings on translate.wordpress.org.
    Jul 01 Wed · 04:55
    Polyglots high
    Translated 3 strings on translate.wordpress.org.

    Developer

    2 plugins

    Contributor

    1 plugin

    Photos

    967 contributions

    View all 967 photos in the Photo Directory

    Completed courses

    8 completed

    Browse courses on Learn WordPress

    Plugins

    60 favorites

    Themes

    4 favorites

    Translations

    2 locales
    bn_BD বাংলা (Bengali) General Translation Editor Translation Contributor

    Contributed translations to 225 projects.

    Get Involved Learn WordPress P2 "Breathe" Pattern Directory WordCamp.org WordPress.org Patterns Pricing Table – Responsive & Easy Academy LMS – WordPress LMS Plugin for Complete eLearning Solution Advanced Custom Fields: Extended Advanced Custom Fields: Gravity Forms Add-on Advanced Coupons for WooCommerce Coupons & Store Credit Advanced Custom Fields (ACF®) PublishPress Blocks – Block Controls, Block Visibility, Block Permissions Advanced Woo Search – Product Search for WooCommerce FiboSearch – Ajax Search for WooCommerce Akismet Anti-spam: Spam Protection Algori PDF Viewer All in One SEO – AI SEO Plugin to Boost SEO Rankings & Traffic (Schema, Local SEO, Sitemap & SEO Insights) All-in-One WP Migration and Backup All-In-One Security (AIOS) – Security and Firewall Auto Amazon Links – Amazon Associates Affiliate Plugin AMP Animated Live Wall Gallery Application Passwords Author Avatars List/Block Backup Migration bbPress Better Click To Share – Shareable Quote Boxes for X (Twitter) Better Delete Revision Better Recent Comments Bit integrations – Form Integration, Webhook, Spreadsheets, CRM, LMS & Email Automation Gutenberg Block for WooCommerce Product Table ShopEngine Gutenberg WooCommerce Builder Blocks Addon – All in One WooCommerce Solution Booking Calendar BuddyPress WPML Multilingual for BuddyPress and BuddyBoss Scheduling Plugin – Online Booking for WordPress Chartify – WordPress Chart Plugin Classic Editor Classic Widgets Co-Authors Plus Page Builder Gutenberg Blocks – CoBlocks Code Snippets CodePeople Post Map for Google Maps Connections Business Directory Contact Form 7 Content Views – Post Grid & Filter, Recent Posts, Category Posts … (Shortcode, Gutenberg Blocks, and Widgets for Elementor)

    Showing the first 48 of 225 projects; search above to filter the full list.

    View all on translate.wordpress.org

    bn_IN বাংলা (ভারত) (Bengali) Translation Contributor

    Contributed translations to 1 project.

    Ultimate Blocks – 25+ Gutenberg Blocks for Block Editor

    View all on translate.wordpress.org