Faisal Ahammad (@faisalahammad) – WordPress user profile

Bio

I love helping people in the WordPress community. Since 2012, I have joined many events and worked as a volunteer, speaker, table lead, and organizer. I also help translate WordPress into Bengali to make it easier for more people to use.

I enjoy coding and have made improvements to WordPress core. Besides tech, I like photography and have shared my photos in WordPress events.

I have been part of many WordCamps in Asia, helping to make them fun and useful for everyone. I want to keep learning and helping others with WordPress.

Job History

Customer Success Agent

Jun 2024 – Oct 2025

Saturday Drive Inc.

Saturday Drive is the company behind Ninja Forms, one of the most popular form builder plugins on WordPress.org with over 800,000 active installs.

- Handled more than 550 customer support tickets per month, resolving first-contact issues related to plugin usage and integrations
- Filed and organised more than 150 bug reports and feature requests, collaborating with the engineering team to prioritise high-impact items
- Created over 35 custom code snippets providing workarounds for plugin limitations, enabling users to resolve technical issues independently
- Produced 22+ blog posts and YouTube tutorial videos explaining plugin workflows, increasing user access to self-service resources

Reason for leaving: Company\'s financial difficulties.

Technical Support Engineer

Apr 2023 – May 2024

Elegant Themes

Elegant Themes is the company behind the Divi builder, one of the most widely used page builders in the WordPress ecosystem.

- Managed approximately 30 customer support cases daily via live chat, addressing design, compatibility, and bug issues
- Developed advanced configuration workflows for the Divi Contact Form module, enabling conditional logic and multi-step form flows
- Authored technical documentation and custom code examples empowering customers to implement advanced form features independently
- Monitored recurring support patterns and flagged frequent issues, providing actionable insights for the product and engineering teams

Reason for leaving: To join Saturday Drive Inc.

WordPress Technical Support

Dec 2022 – Mar 2023

OnTheGoSystems LTD

OnTheGoSystems builds WPML, the leading multilingual plugin for WordPress used by over 1 million sites.

- Handled forum tickets and live chats, responding to 8–10 customer interactions daily regarding WPML and its add-ons
- Diagnosed and resolved issues with WPML core features including the Advanced Translation Editor and translation engine, plus compatibility with third-party themes and plugins
- Escalated complex technical issues to second-tier support, ensuring timely handoff of critical customer cases
- Collaborated with developers to clarify bug reports and define compatibility requirements, contributing to improved product stability

Reason for leaving: uncomfortable with the workflow.

Client Success Representative

Jul 2022 – Nov 2022

SiteCare LLC

SiteCare provides managed WordPress services to businesses and agencies. Faisal managed 192 client websites.

- Managed 192 WordPress websites, handling security, backups, updates, and uptime monitoring
- Created staging sites and automated deployments between staging and production environments using Buddy.works
- Set up security hardening using Patchstack and automated backups using BlogVault across all client sites
- Investigated and remediated hacked websites, resolved security vulnerabilities, and updated outdated themes and plugins
- Managed WordPress sites via WP-CLI across multiple hosting environments

Reason for leaving: Company restructuring.

Key Accomplishments

Led AX and CD teams at WordCamp Dhaka 2025
Volunteer Hall Lead and Polyglots Table Leader at WordCamp Asia 2025
Speaker at WordCamp Johor Bahru 2025 and LearnWP Workshop 2024
Volunteered at WordCamps Bangkok 2025 and Malaysia 2024
General Translation Editor for #bn_BD language (2023)
Contributed to WordPress core versions 6.3, 6.5, 6.7, 6.8, and 6.9
Awarded Yoast Care Fund 2025

Interests

Photography, Coding, Swimming

WordPress Origin Story

2025: Leadership & Contribution
—
💰 Yoast Care Fund: Awarded the prestigious fund
🇧🇩 WordCamp Dhaka 2025: Organized as AX and CD team lead
🇹🇭 WordCamp Bangkok 2025: Volunteered on the Support team
🇲🇾 WordCamp Johor Bahru 2025: Speaker on “The Heart of Customer Support.”
🇵🇭 WordCamp Asia 2025: Volunteer Hall Lead (Timekeeper) and Polyglots Table Leader
🧑‍💻 WordPress Core Contributions: Contributed to WordPress versions 6.8 (Cecil) and 6.9 (Gene)

2024: Photography & Core Contributions
—
📸 WordPress Photo Festival 2024: Participant
🇧🇩 WordCamp Sylhet 2024: Led the Polyglots Table
🇲🇾 WordCamp Malaysia 2024: Volunteered as Timekeeper
🧑‍💻 WordPress Core Contributions: Contributed to versions 6.7 (Rollins) and 6.5 (Regina)
📷 WP Photos: Featured with “Sharks on the Sand,” taken at S.E.A. Aquarium™, Singapore
🎤 LearnWP Workshop: Speaker on “WordPress Support Engineer: Roles, Responsibilities, and Career Path (Bangla).”

2023: Translation & Community Engagement
—
🇹🇭 WordCamp Asia 2023: Attended
🇧🇩 WordCamp Sylhet 2023: Attended
🇲🇾 WordCamp Malaysia 2023: Led the Hosting Table
🌐 General Translation Editor (GTE): Appointed for the #bn_BD language
🧑‍💻 WordPress Core Contributions: Contributed to version 6.3 (Lionel)

2022 & Earlier: Foundations
—
🇮🇳 WordCamp Kolkata 2022: Attended
🇧🇩 WordCamp Dhaka 2019: Attended
🚀 WordPress Journey: Began in 2012

Contributions

Faisal Ahammad contributes 2 hours per week to the following teams: Openverse, Photos, Polyglots, Support, TV, and Test.

Member Since: September 18th, 2013
Location: Dhaka, Bangladesh
Website: faisalahammad.com
GitHub: faisalahammad
Find me on:

Contribution History

Core Contributor
Pattern Author
Photo Contributor
Plugin Developer
Test Contributor
Training Contributor
Translation Contributor
Translation Editor
WordCamp Organizer
WordCamp Speaker
WordCamp Volunteer

Activity
Plugins
Photos
Courses
Favorites
Translations

Wrote a comment on the post PTE Request for Multiple Plugins, on the site Translate WordPress:
Done ✅
2 days ago
Wrote a comment on the post Plugin Name: Live Event Seating…, on the site Translate WordPress:
Done ✅
2 days ago
Wrote a comment on the post PTE Request for All-in-one Sticky Anything, on the site Translate WordPress:
Done ✅
2 days ago
Wrote a comment on the post Title: PTE Request for PSBDx Smart Report Management, on the site Translate WordPress:
#bn_BD done ✅
2 days ago
Received props from @amykamala in Slack:
Props to @ismail0071, @snilesh, @azharderaiya, @khushdoms, @iamasadpolash, @huzaifaalmesbah, @chauhanraj754, @jigar9998, @areziaal, @shailu25, @mohkatz, @369work, @abduremon,…
5 days ago
Wrote a comment on the post PTE Request for Multiple Plugins…, on the site Translate WordPress:
Done ✅
1 week ago
Submitted pull request #1293 to WordPress/plugin-check:
feat(privacy): add check for missing wp_privacy_personal_data_erasers registration
1 week ago
Submitted pull request #1292 to WordPress/plugin-check:
feat(privacy): add check for missing wp_privacy_personal_data_exporters registration
1 week ago
Submitted pull request #1291 to WordPress/plugin-check:
feat(plugin-repo): Add privacy policy content check
1 week ago
Posted a reply to Problem acoounts with mode sites, on the site WordPress.org Forums:
Hi there, In WordPress Multisite, users are shared across all sites, so the same email…
2 weeks ago
Wrote a comment on the post PTE Request for AI Spam…, on the site Translate WordPress:
Sorry for the delay, @tobifjellner. Everything should be done now. Could you please check and…
2 weeks ago
Wrote a comment on the post PTE Request for AI Spam…, on the site Translate WordPress:
Hi Rashed bhai, I'm a bit confused. Could you please share all plugin URLs so…
2 weeks ago
Translated 2 strings on translate.wordpress.org.
3 weeks ago
Reviewed 50 strings on translate.wordpress.org.
3 weeks ago
Posted a reply to Dashboard missing ALL menu items, on the site WordPress.org Forums:
Hi @learningwp123, Glad I could help! If you encounter any other issues with your WordPress…
4 weeks ago
Posted a reply to Dashboard missing ALL menu items, on the site WordPress.org Forums:
Hi there, It sounds like you don't have administrator access privileges. If you're using GoDaddy,…
4 weeks ago
Wrote a comment on the post PTE Request For Gallery by…, on the site Translate WordPress:
Hi @sharif200, I've reviewed your translation, and the quality needs improvement. I am sending you…
1 month ago
Posted a reply to Submission Table Not Showing, on the site WordPress.org Forums:
Hi there, I tried to reproduce the issue but was unable to do so on…
1 month ago
Committed [3494735] to Plugins SVN:
Tagging version 1.1.0
1 month ago
Wrote a comment on the post PTE Request for Melapress Login…, on the site Translate WordPress:
Hi Shariful, Well done! I've added you as PTE for the Melapress Login Security plugin.…
1 month ago
Wrote a comment on the post Request for Bengali PTE Role…, on the site Translate WordPress:
Update: I've approved your strings but am looking for more translations to verify the quality…
1 month ago
Translated 2 strings on translate.wordpress.org.
1 month ago
Reviewed 21 strings on translate.wordpress.org.
2 months ago
Posted a reply to Layout issue with hierarchical custom taxonomy, on the site WordPress.org Forums:
Hi there, I tried to reproduce the issue on a local WordPress test site with…
2 months ago
Posted a reply to Suspect that the RateLimiter class is breaking the block editor for Editor roles, on the site WordPress.org Forums:
Hi @helgatheviking, I reviewed the behavior and the issue does look related to how the…
2 months ago
Posted a reply to New Rich Text Editor does not support single line breaks, on the site WordPress.org Forums:
Hi @emielb, You can try the old version to see if that helps. If you…
2 months ago
Posted a reply to Checkbox description under the Labeland Checkbox, on the site WordPress.org Forums:
Hi there, Could you please share your webpage URL so I can provide you with…
2 months ago
Posted a reply to User capabilities for form creation/editing, on the site WordPress.org Forums:
Hi there, You'll need their User Management plugin to grant the following access privileges to…
2 months ago
Wrote a comment on the post Request for Bengali PTE Role…, on the site Translate WordPress:
Hi @sharif200, It looks like you've only translated 17 strings so far. Please translate more…
2 months ago
Posted a reply to WP JObsearch plugin address not pulling through and a missing item, on the site WordPress.org Forums:
Hi again, It looks like they still exist, and you may be able to get…
2 months ago
Posted a reply to WP JObsearch plugin address not pulling through and a missing item, on the site WordPress.org Forums:
Hi there, Could you please confirm which WP Job Search plugin you are using? Have…
2 months ago
Posted a reply to reCAPTCHA v3 script not enqueued when form contains reCAPTCHA v3 field, on the site WordPress.org Forums:
Hi there, Are you using Elementor Pop-up? If so, it may be conflicting with Google…
2 months ago
Posted a reply to New Rich Text Editor does not support single line breaks, on the site WordPress.org Forums:
Hi @zodiac1978, After further research, I found a workaround. If you feel comfortable, you can…
3 months ago
Posted a reply to Plugin breaking page in email actions, on the site WordPress.org Forums:
Hi! I’m a forum volunteer, and I can reproduce this issue. What’s happening: In Email…
3 months ago
Posted a reply to Ninja Forms no longer in WordPress repository?, on the site WordPress.org Forums:
Hi Sarah, I tried to replicate the issue. When I searched for "Ninja Forms," it…
3 months ago
Received props from @amykamala in Slack:
Props to @zunaid321, @aion11, @ravigadhiyawp, @jigar9998, @abduremon, @courane01, @shailu25, @faisalahammad, @huzaifaalmesbah, @noruzzaman, @369work, @Ankit K…
3 months ago
Submitted pull request #788 to WordPress/two-factor:
Add email verification before activation
3 months ago
Submitted pull request #1181 to WordPress/plugin-check:
Implement includes, config file support & .distignore parsing (#1108, #1159)
3 months ago
Submitted pull request #1180 to WordPress/plugin-check:
Add error count summary to plugin check UI
3 months ago
Submitted pull request #1179 to WordPress/plugin-check:
Fix #1156: Enable CDN detection to prevent privacy guideline violations
3 months ago
Wrote a comment on the post I am interested in contributing…, on the site Translate WordPress:
Hi there, You will find some videos in the following YouTube playlist to start your…
3 months ago
Wrote a comment on the post PTE Request for Easy Elements…, on the site Translate WordPress:
Sorry for the delay. I've added you as PTE for both plugins. Thank you.
3 months ago
Posted a reply to Redierection vers des lien de publicité, on the site WordPress.org Forums:
Hi, I suspect your website has been compromised by malware or a virus. Please follow…
3 months ago
Wrote a comment on the post PTE Request for Easy Elements…, on the site Translate WordPress:
Hi @ibrahimriaz I've sent you a message. After receiving confirmation from the author team, I'll…
3 months ago
Posted a reply to How do I add a custom menu to my WordPress site?, on the site WordPress.org Forums:
Hi Chhabilal, Go to your WordPress dashboard and click Appearance then Menus. Click create a…
4 months ago
Created a topic, Perfect Map Plugin for WordPress, on the site WordPress.org Forums:
I really like MapSVG. It made adding interactive maps …
4 months ago
Posted a reply to Aftr Clicking sumit, “Processing” does not change – error undefined (‘n, on the site WordPress.org Forums:
Hi there, If I'm not mistaken, you're using the Ninja Forms Views plugin. If so,…
4 months ago
Wrote a comment on the post PTE Request for Disable Comments…, on the site Translate WordPress:
Done bhai. ✅ (bn_BD)
4 months ago
Posted a reply to Can a servicebox be used as an internal lin, on the site WordPress.org Forums:
Hi Alex, Glad to hear the issue has been resolved. Could you please mark this…
4 months ago
Posted a reply to Can a servicebox be used as an internal lin, on the site WordPress.org Forums:
Hi Alex (@scheppers), No worries, I’ve got you. If you want to remove the border…
4 months ago