WordPress.org

Posted a reply to Chat still on my page after deletion, on the site WordPress.org Forums:
Hi @valkok, You could provide us with a list, for sure, and we can see…

1 hour ago

Posted a reply to FAQs disappearing after 3-4 seconds, on the site WordPress.org Forums:
Hi @timbermill, Interesting... Thanks for providing a URL so we could look into this. I'm…

1 hour ago

Posted a reply to How can I disable the plugin on mobile?, on the site WordPress.org Forums:
Hi @alexlever17, From the FAQ: Hope this clarifies, Facebook Team

2 hours ago

Posted a reply to FB chat dont work, on the site WordPress.org Forums:
Hi @marcinswiftpay, I can promise you we didn't delete your previous post (we don't have…

2 days ago

Posted a reply to multilingual, on the site WordPress.org Forums:
Hi @crush009, The plugin display language is scoped to a user's Facebook account locale settings.…

3 days ago

Posted a reply to Chat still on my page after deletion, on the site WordPress.org Forums:
Hi @valkok, I can see that the Chat plugin is installed on your website, but…

3 days ago

Posted a reply to Not loading Java Script Problem?, on the site WordPress.org Forums:
Hi @sausti14, I’ve had a look at your website, and the Chat plugin appears to…

4 days ago

Posted a reply to Not showing up desktop site but works on tablet & mobile, on the site WordPress.org Forums:
Hi @javenarius, Doesn't seem to be a way to attach screenshots to forum posts, but…

5 days ago

Posted a reply to Not showing up desktop site but works on tablet & mobile, on the site WordPress.org Forums:
Hi @javenarius, I've opened up the website in my desktop browser (Chrome) and it appears…

6 days ago

Posted a reply to Chatbox not working, on the site WordPress.org Forums:
Hi @lauralea21, The FB Page associated with the Chat plugin is geo-gated. This means that…

7 days ago

Posted a reply to Chat plugin does not show “welcome message” nor FAQs, on the site WordPress.org Forums:
Hi @ivancikjakub, There is currently a known issue where FAQ questions and answers don’t function…

7 days ago

Posted a reply to Chat Not Showing, on the site WordPress.org Forums:
Hi @marvinjunio, The Chat plugin seems to show ok when I open your site :)…

7 days ago

Posted a reply to multilingual, on the site WordPress.org Forums:
Hi @crush009, Can you explain in a bit more detail what you mean by "multilingual…

7 days ago

Posted a reply to Facebook Chat App will not load on page, on the site WordPress.org Forums:
Hi @chrchcol, Thanks for getting in touch. There are two issues here: 1) The FB…

7 days ago

Posted a reply to About Facebook messager plugin setting, on the site WordPress.org Forums:
Hi @frankgao0592, Can you share the link to the site which is exhibiting this behaviour,…

7 days ago

Posted a reply to Icon not appearing, on the site WordPress.org Forums:
Thanks for confirming @jangeudens - that's an interesting insight about Firefox... we'll look into that.…

7 days ago

Posted a reply to Cannot Login with Personal Account, on the site WordPress.org Forums:
Hi @lowellklassen, Is your Lowell Klassen Page a regular Page, or part of the New…

7 days ago

Posted a reply to Click to open the chat box, on the site WordPress.org Forums:
Hi @woonwg, You would need to implement some custom JavaScript for this, though it wouldn't…

1 week ago

Posted a reply to Click to open the chat box, on the site WordPress.org Forums:
Hi @woonwg, If you'd like the Chat plugin to appear on your contact page only,…

2 weeks ago

Posted a reply to Icon not appearing, on the site WordPress.org Forums:
Hi @jangeudens, I’ve had a look at your website, but the plugin doesn’t appear to…

2 weeks ago

Posted a reply to Chat icon won’t appear at all, on the site WordPress.org Forums:
That's great to hear :) All the best, Facebook Team

2 weeks ago

Posted a reply to Cannot Login with Personal Account, on the site WordPress.org Forums:
Hi @lowellklassen, Just to be clear, when you say "accounts", are you referring to your…

2 weeks ago

Posted a reply to facebook chat plugin not working, on the site WordPress.org Forums:
Hi @hanihamid, I've had another look at your site, and it appears the plugin is…

2 weeks ago

Posted a reply to Chat Plugin not adding code to page, on the site WordPress.org Forums:
Hi @christopheran, We're looking into the possible causes of this, though it is a little…

2 weeks ago

Posted a reply to Facebook Chat does not appear on my page, on the site WordPress.org Forums:
Hi @dzhoneva, We've had a look into the problem on your site. The plugin isn't…

2 weeks ago

Posted a reply to welcome questions, on the site WordPress.org Forums:
Hi @martechassistance, I’ve had a look at your website, but the plugin doesn’t appear to…

2 weeks ago

Posted a reply to facebook chat plugin not working, on the site WordPress.org Forums:
Hi @hanihamid, I’ve had a look at your website, but the plugin doesn't appear to…

2 weeks ago

Posted a reply to Icon not appearing., on the site WordPress.org Forums:
Hi @cshinkin, If you're using the WordPress plugin you don't need to install any code.…

2 weeks ago

Posted a reply to Chat icon won’t appear at all, on the site WordPress.org Forums:
Hi @germanisawesome, I’ve had a look at your website, but the code doesn’t appear to…

2 weeks ago

Posted a reply to Icon not appearing., on the site WordPress.org Forums:
Hi @cshinkin, I’ve had a look at your website, but the code doesn’t appear to…

2 weeks ago

Posted a reply to chat not showing up, on the site WordPress.org Forums:
Hi @jorgep4dill4, I've had a look at your site, and I can see the Chat…

2 weeks ago

Posted a reply to messenger chat not showing on instance, on the site WordPress.org Forums:
Hi @satyajitghosh, As noted in the FAQ, sites accessed via IP addresses are not supported.…

2 weeks ago

Posted a reply to Discrepancy in source code via plugin and webpage code, on the site WordPress.org Forums:
Hi @hivizwebsolutions, You don't need to retrieve the code snippet from the FB Page settings…

2 weeks ago

Posted a reply to FB Chat Bubble doesnt show at all, on the site WordPress.org Forums:
Hi @hivizwebsolutions, Sure. The admin of the Facebook Page to which the plugin is connected,…

3 weeks ago

Posted a reply to Facebook chat doesn’t show in the page, on the site WordPress.org Forums:
Hi @hearandfound, I've had a look at your website, but the code doesn't appear to…

3 weeks ago

Posted a reply to Works on desktop, not on mobile, on the site WordPress.org Forums:
Hi @vinhqn, I've looked at your site on both desktop and mobile, and it appears…

3 weeks ago

Posted a reply to About Facebook messenger plugin setting, on the site WordPress.org Forums:
Hi @frankgao0592, Thanks for getting in touch. Could you explain in a bit more detail…

3 weeks ago

Posted a reply to Chat Plugin not adding code to page, on the site WordPress.org Forums:
Hi @christopheran, I would recommend: - Upgrading to the latest version of the WordPress plugin.…

3 weeks ago

Posted a reply to FB Chat Bubble doesnt show at all, on the site WordPress.org Forums:
Hi @keltsidis, The FB Page your Chat plugin installation is associated with is geo-restricted. This…

3 weeks ago

Posted a reply to FAQ Automated resonses don’t show, on the site WordPress.org Forums:
Hi @laurachallengeco, There is currently a known issue where FAQ questions and answers don't function…

3 weeks ago

Posted a reply to Still chat is not working, on the site WordPress.org Forums:
Great to hear! I'll mark this as resolved. All the best, Facebook Team

4 weeks ago

Posted a reply to Fail, on the site WordPress.org Forums:
Hi @gsim, Thanks for the feedback. Would you be able to describe the specific issue…

4 weeks ago

Posted a reply to About Facebook messager plugin setting, on the site WordPress.org Forums:
Hi @frankgao0592, Automated responses aren't part of the Chat plugin settings specifically, but can be…

4 weeks ago

Posted a reply to Official Plugin Code not applied?, on the site WordPress.org Forums:
Hi @windowswill, If that's the case, it seems like the settings aren't being saved to…

4 weeks ago

Posted a reply to Custom Page Display, on the site WordPress.org Forums:
Hi @goldenshawarma, That's strange. That box is scrollable, so you have tried scrolling down, yes?…

4 weeks ago

Posted a reply to Official Plugin Code not applied?, on the site WordPress.org Forums:
Hi @windowswill, Can you explain a bit more about what specifically is meant by the…

1 month ago

Posted a reply to Plugin “Facebook Chat” doesn’t work, on the site WordPress.org Forums:
Hi @19isabella87, Ive had a look at your website, and I can't see the Chat…

1 month ago

Posted a reply to FB Chat doesn’t load, on the site WordPress.org Forums:
Hi @nashvilledesigna, It looks like we had an issue on our side with the allowlisting…

1 month ago

Posted a reply to Not working, on the site WordPress.org Forums:
Hi @terryscott2, It looks like we had an issue on our side with the allowlisting…

1 month ago

Posted a reply to Chat not working, on the site WordPress.org Forums:
Hi @silcock025, It looks like we had an issue on our side with the allowlisting…

1 month ago