WordPress.org

Posted a reply to This file couldn’t be uploaded. Please try again., on the site WordPress.org Forums:
Hi @sponzo, Are you located within Europe? It may be that you're affected by European…

2 days ago

Posted a reply to I want to disable the feature only on mobiles., on the site WordPress.org Forums:
Hi @geoapos, Thanks for the feedback. The Chat plugin is optimised for mobile, and as…

2 days ago

Posted a reply to Not opening, on the site WordPress.org Forums:
Hi @davincicodeest, This could be due to interference from another script running on the page.…

2 days ago

Posted a reply to This file couldn’t be uploaded. Please try again., on the site WordPress.org Forums:
Hi @sponzo, Thanks for sharing that URL. I was able to send a photo successfully…

2 days ago

Posted a reply to Remove Messenger Snippet, on the site WordPress.org Forums:
Hi @bernard11, If you wish to remove the Chat plugin from your website, you can…

3 days ago

Posted a reply to Chat Icon on mobile jump to the left side instead of right., on the site WordPress.org Forums:
Hi @samuelng527, It seems to look okay now when I try it on simulator. If…

3 days ago

Posted a reply to This file couldn’t be uploaded. Please try again., on the site WordPress.org Forums:
Hi @sponzo, Would you be able to share the URL of your site where you're…

3 days ago

Posted a reply to Are customer messages sent to Facebook notifications, not facebook messenger, on the site WordPress.org Forums:
Ok, thanks for confirming. If you're seeing the same behaviour for all messages, then this…

4 days ago

Posted a reply to Are customer messages sent to Facebook notifications, not facebook messenger, on the site WordPress.org Forums:
Is that different to when you receive messages to the Page via the Chat plugin?…

4 days ago

Posted a reply to Are customer messages sent to Facebook notifications, not facebook messenger, on the site WordPress.org Forums:
Do you get push notifications if someone sends a message to your Page directly? (i.e.…

5 days ago

Posted a reply to FB MEssenger icon nor displaying, on the site WordPress.org Forums:
Hi @anadavosagency, Are you certain you're using the WordPress plugin to install the Chat plugin?…

5 days ago

Posted a reply to How to create a button to trigger messenger, on the site WordPress.org Forums:
Hi @jetmirr, Clicking on the floating Messenger icon causes the chat bubble to pop out,…

5 days ago

Posted a reply to Doesn’t work and no support from Facebook!, on the site WordPress.org Forums:
Hi @robinsongarden, I'm sorry to hear of your experience thus far, however I'd like to…

5 days ago

Posted a reply to Questions and Responses not working, on the site WordPress.org Forums:
Hi @robinsongarden, Thanks for your patience while we looked into the two issues you reported.…

5 days ago

Posted a reply to FB MEssenger icon nor displaying, on the site WordPress.org Forums:
Investigating this further. Please stand by for an update. Facebook Team

5 days ago

Posted a reply to Translation of welcome message, on the site WordPress.org Forums:
Hi @audunbk, The Chat plugin's configuration is scoped to the Facebook Page it's connected to,…

5 days ago

Posted a reply to Are customer messages sent to Facebook notifications, not facebook messenger, on the site WordPress.org Forums:
In that case I think this must be down to some notifications settings on the…

5 days ago

Posted a reply to Are customer messages sent to Facebook notifications, not facebook messenger, on the site WordPress.org Forums:
To clarify, you opened Messenger, and you switched your account to the Page's Inbox to…

5 days ago

Posted a reply to Widget not visible from Messenger, on the site WordPress.org Forums:
Hi @anondogcom, I've tried opening your site via Messenger, so it loads in the Messenger…

5 days ago

Posted a reply to notifications not active in chrome, on the site WordPress.org Forums:
Hi @chpadm5896, To clarify, are you referring to browser push notification for messenger.com, or facebook.com?…

5 days ago

Posted a reply to Are customer messages sent to Facebook notifications, not facebook messenger, on the site WordPress.org Forums:
Does the thread appear in the list of threads in your Messenger app? Facebook. Team

5 days ago

Posted a reply to Admin role required when logged in as admin on initial setup, on the site WordPress.org Forums:
Thanks for your feedback all - this is a known issue, and is currently being…

5 days ago

Posted a reply to Automatically close and reopens chat bubble, on the site WordPress.org Forums:
Hi @sriharshan, Thanks for sharing the link. I've had a look at your site in…

5 days ago

Posted a reply to Are customer messages sent to Facebook notifications, not facebook messenger, on the site WordPress.org Forums:
Hi @mrshenwei, You can check in your Page Settings -> Advanced Messaging -> Connected Apps.…

5 days ago

Posted a reply to This message didn’t send, on the site WordPress.org Forums:
Hi @vkpipes and @shubhsheth8, Can you share the URLs to your sites where you're encountering…

6 days ago

Posted a reply to After Setup No Code is Generated, on the site WordPress.org Forums:
Thanks @alid15. If you'd like to use the WordPress plugin, you'll need to remove the…

6 days ago

Posted a reply to The greeting message appears even if it is disabled., on the site WordPress.org Forums:
Hi @mjunaidkhan, Thanks for getting in touch. Would you be able to share the URL…

6 days ago

Posted a reply to After Setup No Code is Generated, on the site WordPress.org Forums:
Hi @alid15, I've had a look at your site and the code seems to have…

6 days ago

Posted a reply to Chat Icon on mobile jump to the left side instead of right., on the site WordPress.org Forums:
Hi @samuelng527, When I looked again, the rule was now in the file: https://theoldco.net/eazea/wp-content/uploads/fusion-styles/08c5bd452cd7b8d39c572e47d83d897a.min.css ...so…

6 days ago

Posted a reply to Are customer messages sent to Facebook notifications, not facebook messenger, on the site WordPress.org Forums:
Hi @mrshenwei, The Messenger app sends push notifications by default (assuming you've allowed notifications on…

6 days ago

Posted a reply to Plugin Causing Site To Bug Out, on the site WordPress.org Forums:
Hi @tgross9859, Can you remove the code you manually added for the plugin. This isn't…

6 days ago

Posted a reply to Chat Icon on mobile jump to the left side instead of right., on the site WordPress.org Forums:
Hi @samuelng527, The reason that this is happening is that you have custom CSS rules…

6 days ago

Posted a reply to Chat Plugin not genarating code, on the site WordPress.org Forums:
Hi @dominikkwolczak, Using the WordPress plugin there is no manual code deployment required at any…

6 days ago

Posted a reply to After Setup No Code is Generated, on the site WordPress.org Forums:
Hi @alid15, There's no need to copy-and-paste any code into your site's markup. It will…

6 days ago

Posted a reply to Plugin keeps refreshing, on the site WordPress.org Forums:
I've had a closer look at your code, and you seem to have the code…

6 days ago

Posted a reply to Plugin keeps refreshing, on the site WordPress.org Forums:
Hi @unanswered, I've had a look at your website, and tested the plugin. I don't…

6 days ago

Posted a reply to Plugin Causing Site To Bug Out, on the site WordPress.org Forums:
Hi @tgross9859, This is odd. I can see that the code is installed, but it…

2 weeks ago

Posted a reply to Plugin Causing Site To Bug Out, on the site WordPress.org Forums:
Hi @tgross9859, Those seem like errors with Chrome extensions - but we'll be happy to…

2 weeks ago

Posted a reply to Chat not working, on the site WordPress.org Forums:
Hi @mkhairy, I've had a look at your site, and the code for the Chat…

2 weeks ago

Posted a reply to This message didn’t send, on the site WordPress.org Forums:
Hi @paulknorrnl - glad to hear you solved your issue! All the best, Facebook Team

2 weeks ago

Posted a reply to FB MEssenger icon nor displaying, on the site WordPress.org Forums:
Hi @anadavosagency, Can I ask you to go through the set up process from scratch…

2 weeks ago

Posted a reply to Plugin works on Desktop but not on Mobile, on the site WordPress.org Forums:
Glad we were able to solve it :) All the best, Facebook Team

2 weeks ago

Posted a reply to Chat Plugin not genarating code, on the site WordPress.org Forums:
Hi @dominikkwolczak, Can you share the URL to the affected site, so we can debug?…

2 weeks ago

Posted a reply to This message didn’t send, on the site WordPress.org Forums:
Hi @paulknorrnl, Can I ask you to go through the installation process from the beginning…

2 weeks ago

Posted a reply to Plugin works on Desktop but not on Mobile, on the site WordPress.org Forums:
Hi @aaronliew, This has nothing to do with desktop or mobile, but rather to do…

2 weeks ago

Posted a reply to Chat appears when logged into WordPress but not on live site., on the site WordPress.org Forums:
Hi @allynagle9, I've taken a look at your site and I can't see the plugin…

2 weeks ago

Posted a reply to I want to change messenger to other picture, on the site WordPress.org Forums:
Hi @fhansiwadon603, You can modify your Page's profile pic via the Page itself. Simply click…

3 weeks ago

Posted a reply to Automatically close and reopens chat bubble, on the site WordPress.org Forums:
Hi @sriharshan, Is there a link to your site you can share with us for…

4 weeks ago

Posted a reply to Admin role required when logged in as admin on initial setup, on the site WordPress.org Forums:
Hi @crmpicco, @mrshenwei, and @cyril56610, Facebook Chat plugin offers a way to connect a chat…

4 weeks ago

Posted a reply to Different behaviour for different device, on the site WordPress.org Forums:
Hi @bururu, 1. This isn't possible at the moment, but I'll definitely pass this feedback…

4 weeks ago