Erica Franz
@ericakfranz on WordPress.org and Slack
Bio
Interests
- Member Since: October 26th, 2014
- Location: San Diego, CA
- Website: fatpony.me
- GitHub: ericakfranz
- Job Title: Customer Success Manager
- Employer: OptinMonster
Contribution History
Erica Franz’s badges:- Plugin Developer
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Posted a reply to Superb tool!, on the site WordPress.org Forums:
Thank you @amitparsotam for the positive review! I'm so glad that Beacon has met or… -
Posted a reply to Can not connect account., on the site WordPress.org Forums:
Hi @proangel , Will you troubleshoot the following possible causes: Try updating your PHP version.… -
Posted a reply to Can not connect account., on the site WordPress.org Forums:
Hi @fazlebari My apologies for any misunderstanding. The OptinMonster WordPress plugin will connect your WordPress… -
Posted a reply to OptinMonster and their “free campaign”, on the site WordPress.org Forums:
Hello @memet2024, I'm very sorry to hear of your dissatisfaction. We did provide a free… -
Posted a reply to Animated admin menu icon and nagging, on the site WordPress.org Forums:
Hi @pixtweaks 👋 Thank you for the suggestion! I'll share this with my team. In… -
Posted a reply to Want to initiate a refund for yearly basic plan [Urgent], on the site WordPress.org Forums:
Hello @ioote 👋 We'd love to help, if you can reach out to our support… -
Posted a reply to Don’t use placeholders as labels, it is bad for accessebility, on the site WordPress.org Forums:
Hello @tmptmp123 👋 You can toggle the option to display Labels when editing the form… -
Posted a reply to Excellent engagement, on the site WordPress.org Forums:
@planetsaipo2 thank you for taking the time to share your positive experience with OptinMonster and… -
Posted a reply to Great product for conversions, on the site WordPress.org Forums:
Hi @themediator 👋 Thanks a lot for taking the time and sharing your feedback with… -
Posted a reply to Very helpful, on the site WordPress.org Forums:
Hi @kanof216 👋 We're so glad that our team was able to provide you with… -
Posted a reply to Long Time User, on the site WordPress.org Forums:
Hi @torontocarol 👋 Thank you so much for taking the time to share your positive… -
Posted a reply to Friendly reminder – You are approaching your pageview limit, on the site WordPress.org Forums:
Hi @jtk95 👋 We send out a single email when you reach 75%, and again… -
Posted a reply to OptinMonster helped me Opt in!, on the site WordPress.org Forums:
I'm so very happy we could help and that your experience using OptinMonster has been… -
Posted a reply to NOT Free. Don’t answer simple questions about cost. Try others, on the site WordPress.org Forums:
Hi @iyorkshireman 👋 Thank you for your feedback! We provide details about all of our… -
Posted a reply to REFUND, on the site WordPress.org Forums:
Hi @queenbbaby 👋 We would love to help address the issue! To do that, will… -
Posted a reply to Cannot display my pop-up on the website, on the site WordPress.org Forums:
Hello @papos 👋 I'm seeing the campaign appear on your site like this: https://a.supportally.com/i/j4Jp7b Would… -
Posted a reply to I would like to request a refund, on the site WordPress.org Forums:
Hi @ceritadata 👋 Please reach out to our support team who can best assist you… -
Posted a reply to Campaign does not change status to published, still pending, on the site WordPress.org Forums:
Hello @ricardomat 👋 I’m so glad that PC was able to assist you in resolving… -
Posted a reply to How to change popup size only on mobile phones, on the site WordPress.org Forums:
Hello @ricardomat 👋 To manually control the design of a single campaign across different screen… -
Posted a reply to Rimborso, on the site WordPress.org Forums:
Hello @flyerbox2024, Would you please reach out to our support team directly, they can assist… -
Posted a reply to Button opening in another tab, on the site WordPress.org Forums:
Hi @ph59, Yes, the option specifically to open in a new window is available as… -
Posted a reply to Campaign loading is disabled because …, on the site WordPress.org Forums:
Hi @ph59 👋 That specific message indicates you're trying to test an Inline type campaign,… -
Posted a reply to Popup is not showing, on the site WordPress.org Forums:
Hi @deanmfank 👋 It looks like the campaign is published from our app, but it… -
Posted a reply to Button opening in another tab, on the site WordPress.org Forums:
Hi @ph59 👋 Yes, you can do this by customizing the Success Action of your… -
Posted a reply to how to put the form as an embeded form?, on the site WordPress.org Forums:
Hello @babemooney 👋 If this is an Inline type campaign (shows in the page content,… -
Posted a reply to Urgent: Account Suspended After I Upgraded Plan, on the site WordPress.org Forums:
Hello @reviewology 👋 Would you reach out to our support team directly at support@optinmonster.com so… -
Posted a reply to General support and functionality outstanding!, on the site WordPress.org Forums:
Hey @ingasos 👋 We’re thrilled to hear that Beacon has met the specific needs and… -
Posted a reply to Beacon.by Review: Superior Tools & Stellar Support, on the site WordPress.org Forums:
Hi @phamp357 👋 Thanks so much for sharing your positive experiences using Beacon and working… -
Posted a reply to Optin monster not working I have set conditions to show on homepage after 5s, on the site WordPress.org Forums:
Hi @deanquenton 👋 I'm still not seeing the embed code placed on your site yet.… -
Posted a reply to Free account’s campaigns deletion, on the site WordPress.org Forums:
Hi @ph59 👋 With the free plan you're allowed 3 campaigns of any status (published,… -
Posted a reply to Paidmembership Pro integration, on the site WordPress.org Forums:
Hello @ph59 👋 We don't have a direct setting in OptinMonster to target this way… -
Posted a reply to Optin monster not working I have set conditions to show on homepage after 5s, on the site WordPress.org Forums:
Hello @deanquenton 👋 I'm not finding the OptinMonster embed code present on your site yet.… -
Posted a reply to rest_cookie_invalid_nonce-error, on the site WordPress.org Forums:
Hi @davidgovaert 👋 This error happens most often when you need to clear your browser… -
Posted a reply to Message Error, on the site WordPress.org Forums:
Hi @keenway8 Following up on this, it looks like you were able to successfully publish… -
Posted a reply to Basic was paid automatically but account still says free, on the site WordPress.org Forums:
Hi @moffitmedia 👋 Would you reach out to us directly at support [@] optinmonster.com so… -
Posted a reply to Popup not displaying again, on the site WordPress.org Forums:
Hello @rit44139 👋 Just checking in that the solution provided worked to resolve the issue.… -
Posted a reply to where do i add my license, on the site WordPress.org Forums:
Hello @gandolfslayer 👋 No license key is necessary to connect the plugin to your account.… -
Posted a reply to Message Error, on the site WordPress.org Forums:
Hi @keenway8 👋 My apologies; you'll need to be sure to publish the campaign also… -
Posted a reply to Message Error, on the site WordPress.org Forums:
Hi @keenway8 I'm not seeing any campaigns embedded on the homepage of the site. Can… -
Posted a reply to Message gone, on the site WordPress.org Forums:
Hi @mfiman 👋 Yes, for any questions related to paid services (outside of the free… -
Posted a reply to Message Error, on the site WordPress.org Forums:
Hi @keenway8 👋 Will you check to make sure the campaign has at least one… -
Posted a reply to Message gone, on the site WordPress.org Forums:
Hello @mfiman 👋 I received an email notification that the post was taken down by… -
Posted a reply to Samo się zainstalowało z AIOS, on the site WordPress.org Forums:
Hello @danishsard 👋 Some web hosts allow you to opt-in to auto-installing specific plugins when… -
Posted a reply to I want a refund, on the site WordPress.org Forums:
Hi Patricia 👋 Would you send us an email to support [@] optinmonster.com and we… -
Posted a reply to Support is lacking!, on the site WordPress.org Forums:
Hello @bonestorm 👋 I'm so sorry to hear of your frustration in getting started with… -
Posted a reply to OptinMonster Cookie settings not updating/applying, on the site WordPress.org Forums:
Awesome, glad to hear! Have a great evening 😃 -
Posted a reply to This doesn’t seem to be working., on the site WordPress.org Forums:
Hi @bonestorm Awesome, thanks for confirming! So glad I could help. 😀 -
Posted a reply to This doesn’t seem to be working., on the site WordPress.org Forums:
Hi @bonestorm 👋 If you'll log into your OptinMonster account and navigate to the Monster… -
Posted a reply to Free Plug In, on the site WordPress.org Forums:
Hello @pedro-fidalgo 👋 That is a shortcode not being properly rendered on your site. However,… -
Posted a reply to OptinMonster Cookie settings not updating/applying, on the site WordPress.org Forums:
Hi @mfiman 👋 Would you be sure to fully clear the cookies from your browser…
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