Erica Franz
@ericakfranz on WordPress.org and Slack
Bio
Interests
- Member Since: October 26th, 2014
- Location: San Diego, CA
- Website: fatpony.me
- GitHub: ericakfranz
- Job Title: Customer Success Manager
- Employer: OptinMonster
Contribution History
Erica Franz’s badges:- Plugin Developer
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Posted a reply to “Your account is expired” after upgrading from free version to plus, on the site WordPress.org Forums:
Hi @ronneil Yes, if you'll submit the general contact form to us we can help:… -
Posted a reply to “Your account is expired” after upgrading from free version to plus, on the site WordPress.org Forums:
Hi @ronneil 👋 Would you please reach out to our support team directly so we… -
Posted a reply to HOW CAN WE REQUEST AN URGENT REFUND?, on the site WordPress.org Forums:
Hi @consumib,Please reach out to our support team here at support@optinmonster.com, who can best assist you… -
Posted a reply to Popup persists after removing OptinMonster, on the site WordPress.org Forums:
Hi @fellene 👋 I'm not seeing any popups on your site, and checking the code… -
Posted a reply to Easy to setup, on the site WordPress.org Forums:
Hi @salhiary 👋 Thank you so much for the kind words! We're thrilled to hear… -
Posted a reply to Requires a credit card even for the free version, on the site WordPress.org Forums:
Hi @emmaevolving 👋 Thanks for writing in and sharing your feedback. You’re right, all our… -
Posted a reply to Latest update failed, on the site WordPress.org Forums:
Hi @doctordada 👋 We don’t host the plugin download, so this specific error would indicate… -
Posted a reply to Credit card required, not disclosed until last step!, on the site WordPress.org Forums:
Hi @bipedalrabbit 👋 Thanks for writing in and sharing your feedback. You’re right, all our… -
Posted a reply to worst plugin ever !! SCAM !, on the site WordPress.org Forums:
Hi @medo93 👋 Thanks for writing in and sharing your feedback. You’re right, all our… -
Posted a reply to Der Plan wurde nicht angepasst., on the site WordPress.org Forums:
Hi @tanjaromano01 👋 It sounds like you may have a paid and free account with… -
Posted a reply to Credit Card required for free plan, on the site WordPress.org Forums:
Hi @quedainfo Thanks for writing in and sharing your feedback. You’re right, all our plans… -
Posted a reply to Great support and speed, on the site WordPress.org Forums:
@andreamessetti Thank you so much for taking the time to share your positive experience with… -
Posted a reply to SUPERB Support, on the site WordPress.org Forums:
@rjgosselin Thank you for your glowing review! We're thrilled that our support team went above… -
Posted a reply to Thanks for great plugin., on the site WordPress.org Forums:
Thank you for your kind words! We're delighted that our tool has been helpful and… -
Posted a reply to Amazing support, on the site WordPress.org Forums:
@trevorturnbull We're thrilled to have you back after all these years! It's amazing to hear… -
Posted a reply to Great plugin, on the site WordPress.org Forums:
@harmonimd Thank you so much for your kind words! We're thrilled to hear that you… -
Posted a reply to Plugin connection error, on the site WordPress.org Forums:
Hi @guiwebmais, Just following up on this, were you able to check for a plugin… -
Posted a reply to Getting Subscriber Easy, on the site WordPress.org Forums:
@mitupr Thank you for sharing your experience with our product! We're glad to hear that… -
Posted a reply to Great platform and easy to use, on the site WordPress.org Forums:
@brianplant Thank you for your kind words and long-term loyalty! We're thrilled that Beacon has… -
Posted a reply to Beacon.by Review: The Easiest Way to Create Professional eBooks (5 Stars), on the site WordPress.org Forums:
@wbechtle Thank you for your glowing review and valuable feedback! We're delighted that Beacon.by has… -
Posted a reply to Extremely spammy. Requires 3rd party account for no reason., on the site WordPress.org Forums:
Hi @kingdingbat, Thank you for taking the time to share your experience with OptinMonster. We're… -
Posted a reply to Superb tool!, on the site WordPress.org Forums:
Thank you @amitparsotam for the positive review! I'm so glad that Beacon has met or… -
Posted a reply to Can not connect account., on the site WordPress.org Forums:
Hi @proangel , Will you troubleshoot the following possible causes: Try updating your PHP version.… -
Posted a reply to Can not connect account., on the site WordPress.org Forums:
Hi @fazlebari My apologies for any misunderstanding. The OptinMonster WordPress plugin will connect your WordPress… -
Posted a reply to OptinMonster and their “free campaign”, on the site WordPress.org Forums:
Hello @memet2024, I'm very sorry to hear of your dissatisfaction. We did provide a free… -
Posted a reply to Animated admin menu icon and nagging, on the site WordPress.org Forums:
Hi @pixtweaks 👋 Thank you for the suggestion! I'll share this with my team. In… -
Posted a reply to Want to initiate a refund for yearly basic plan [Urgent], on the site WordPress.org Forums:
Hello @ioote 👋 We'd love to help, if you can reach out to our support… -
Posted a reply to Don’t use placeholders as labels, it is bad for accessebility, on the site WordPress.org Forums:
Hello @tmptmp123 👋 You can toggle the option to display Labels when editing the form… -
Posted a reply to Excellent engagement, on the site WordPress.org Forums:
@planetsaipo2 thank you for taking the time to share your positive experience with OptinMonster and… -
Posted a reply to Great product for conversions, on the site WordPress.org Forums:
Hi @themediator 👋 Thanks a lot for taking the time and sharing your feedback with… -
Posted a reply to Very helpful, on the site WordPress.org Forums:
Hi @kanof216 👋 We're so glad that our team was able to provide you with… -
Posted a reply to Long Time User, on the site WordPress.org Forums:
Hi @torontocarol 👋 Thank you so much for taking the time to share your positive… -
Posted a reply to Friendly reminder – You are approaching your pageview limit, on the site WordPress.org Forums:
Hi @jtk95 👋 We send out a single email when you reach 75%, and again… -
Posted a reply to OptinMonster helped me Opt in!, on the site WordPress.org Forums:
I'm so very happy we could help and that your experience using OptinMonster has been… -
Posted a reply to NOT Free. Don’t answer simple questions about cost. Try others, on the site WordPress.org Forums:
Hi @iyorkshireman 👋 Thank you for your feedback! We provide details about all of our… -
Posted a reply to REFUND, on the site WordPress.org Forums:
Hi @queenbbaby 👋 We would love to help address the issue! To do that, will… -
Posted a reply to Cannot display my pop-up on the website, on the site WordPress.org Forums:
Hello @papos 👋 I'm seeing the campaign appear on your site like this: https://a.supportally.com/i/j4Jp7b Would… -
Posted a reply to I would like to request a refund, on the site WordPress.org Forums:
Hi @ceritadata 👋 Please reach out to our support team who can best assist you… -
Posted a reply to Campaign does not change status to published, still pending, on the site WordPress.org Forums:
Hello @ricardomat 👋 I’m so glad that PC was able to assist you in resolving… -
Posted a reply to How to change popup size only on mobile phones, on the site WordPress.org Forums:
Hello @ricardomat 👋 To manually control the design of a single campaign across different screen… -
Posted a reply to Rimborso, on the site WordPress.org Forums:
Hello @flyerbox2024, Would you please reach out to our support team directly, they can assist… -
Posted a reply to Button opening in another tab, on the site WordPress.org Forums:
Hi @ph59, Yes, the option specifically to open in a new window is available as… -
Posted a reply to Campaign loading is disabled because …, on the site WordPress.org Forums:
Hi @ph59 👋 That specific message indicates you're trying to test an Inline type campaign,… -
Posted a reply to Popup is not showing, on the site WordPress.org Forums:
Hi @deanmfank 👋 It looks like the campaign is published from our app, but it… -
Posted a reply to Button opening in another tab, on the site WordPress.org Forums:
Hi @ph59 👋 Yes, you can do this by customizing the Success Action of your… -
Posted a reply to how to put the form as an embeded form?, on the site WordPress.org Forums:
Hello @babemooney 👋 If this is an Inline type campaign (shows in the page content,… -
Posted a reply to Urgent: Account Suspended After I Upgraded Plan, on the site WordPress.org Forums:
Hello @reviewology 👋 Would you reach out to our support team directly at support@optinmonster.com so… -
Posted a reply to General support and functionality outstanding!, on the site WordPress.org Forums:
Hey @ingasos 👋 We’re thrilled to hear that Beacon has met the specific needs and… -
Posted a reply to Beacon.by Review: Superior Tools & Stellar Support, on the site WordPress.org Forums:
Hi @phamp357 👋 Thanks so much for sharing your positive experiences using Beacon and working… -
Posted a reply to Optin monster not working I have set conditions to show on homepage after 5s, on the site WordPress.org Forums:
Hi @deanquenton 👋 I'm still not seeing the embed code placed on your site yet.…
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