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Erica Franz

Customer Success Manager at OptinMonster

@ericakfranz San Diego, CA joined Oct 2014

fatpony.me github.com/ericakfranz Slack: @ericakfranz

    Bio

    Developing websites since 1998!

    Badges

    CODE
    1 badge
    Plugin Developer
    PRACTICE
    1 badge
    Support Contributor '26

    Current Job

    Customer Success Manager
    Present
    OptinMonster

    Recent impact

    Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

    Last 30 days
    9contributions
    high0
    medium9
    score9
    Last 90 days
    17contributions
    high0
    medium17
    score17
    Last 12 months
    117contributions
    high0
    medium117
    score117

    Contributions

    Type
    July 2026
    Jul 17 Fri · 14:47
    Forums med
    Posted a reply to [Popup Builder & Popup Maker for WordPress – OptinMonster Email Marketing and Lead Generation] I’m not receiving the e-mail with the data from the form, on the site WordPress.org Forums:
    Hi @raqueltasilva 👋 Will you reach out to us directly for assistance here: https://optinmonster.com/contact-us/?openForm=1
    Jul 16 Thu · 17:25
    Forums med
    Posted a reply to I’m using another e-mail address to access the OptinMonster, on the site WordPress.org Forums:
    Hello @raqueltasilva 👋 Great, I'm seeing the campaign appear on the homepage of your site…
    Jul 15 Wed · 18:45
    Forums med
    Posted a reply to I’m using another e-mail address to access the OptinMonster, on the site WordPress.org Forums:
    Apologies mod, you're right, I should have worded my response better. 🙏 @raqueltasilva if you…
    Jul 15 Wed · 18:18
    Forums med
    Posted a reply to I’m using another e-mail address to access the OptinMonster, on the site WordPress.org Forums:
    If you navigate to the WordPress admin > OptinMonster > Settings screen, which email address…
    Jul 15 Wed · 17:49
    Forums med
    Posted a reply to I’m using another e-mail address to access the OptinMonster, on the site WordPress.org Forums:
    Hi @raqueltasilva 👋 Would you check for a possible theme or plugin conflict? It sounds…
    Jul 13 Mon · 23:30
    Forums med
    Posted a reply to How To Delete Integration, on the site WordPress.org Forums:
    Hey @klt90 👋 Would you try adding the new Email Octopus integration through the campaign…
    Jul 13 Mon · 20:22
    Forums med
    Posted a reply to How To Delete Integration, on the site WordPress.org Forums:
    Hi @klt90 👋 Awesome, I've heard really good things about Email Octopus' platform. :) Yes,…
    Jul 06 Mon · 19:15
    Forums med
    Posted a reply to OptIn Monster Popup Form not Displaying — Embed Code Exists on Website, on the site WordPress.org Forums:
    Hi @mcleanturner what browser is your "main browser"? For the other browsers, it may be…
    Jul 06 Mon · 18:41
    Forums med
    Posted a reply to OptIn Monster Popup Form not Displaying — Embed Code Exists on Website, on the site WordPress.org Forums:
    Hi @mcleanturner 👋 I'm seeing your Lightbox campaign appear quickly on the homepage (~10 second…
    June 2026
    Jun 22 Mon · 13:59
    Forums med
    Posted a reply to Optinmonster is a great plugin with great support!, on the site WordPress.org Forums:
    Hi @bingostarr 👋 Thank you so much for the incredible review and for being a…