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Posted a reply to Order data not syncing, on the site WordPress.org Forums:
Correct.

8 months ago

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
No other order data is fed to AC from WooCommerce using our plugin.

8 months ago

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
Thanks for sharing the screenshot. You must enable 'Tag products purchased' to have the products…

8 months ago

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
Can you take a screenshot of the plugin configuration page and post it here? Of…

8 months ago

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
That portion of the log file indicates that the test user did not opt in…

8 months ago

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
Check to be sure that the order has triggered the send event. If you set…

8 months ago

Posted a reply to Problem Sync data for manual orders, on the site WordPress.org Forums:
I can't help you with that - you would have to write a custom function…

9 months ago

Posted a reply to Problem Sync data for manual orders, on the site WordPress.org Forums:
On the plugin configuration page, the Subscribe Event is set to Order Completed. You created…

9 months ago

Posted a reply to Details keep dropping out, on the site WordPress.org Forums:
Hi, We just updated the plugin. Please install the latest version and let us know…

11 months ago

Posted a reply to Does not work – receiving an error, on the site WordPress.org Forums:
Latest version of the plugin has increased the timeout from 5 sec to 30 sec.

1 year ago

Posted a reply to Works really great, on the site WordPress.org Forums:
Great to hear! We're always happy to hear that our plugin is helping as we…

1 year ago

Posted a reply to Does not work – receiving an error, on the site WordPress.org Forums:
The default time out for the wp_remote_get and wp_remote_post function is seconds. In the next…

1 year ago

Posted a reply to Does not work – receiving an error, on the site WordPress.org Forums:
Hi, Please check with your hosting company to be sure that they are not blocking…

1 year ago

Posted a reply to No “Integrations” menu, on the site WordPress.org Forums:
Hi, From the main Wordress menu, mouseover WooCommerce. Select Settings. Running across the top of…

1 year ago

Posted a reply to Tag not added if order payd by card, on the site WordPress.org Forums:
Hi, Is this still an issue? You wrote "I saw this on multiple sites so…

1 year ago

Posted a reply to The complete order status tags are not always used, on the site WordPress.org Forums:
You'll find them under WooCommerce | Status | Logs. Then select the log that begins…

2 years ago

Posted a reply to The complete order status tags are not always used, on the site WordPress.org Forums:
Do you have the log files enabled? If so, send me (support at equalserving dot…

2 years ago

Posted a reply to The complete order status tags are not always used, on the site WordPress.org Forums:
Is the Opt-In checkbox visible to the customer? Check your WooCommerce orders to see if…

2 years ago

Posted a reply to Feature request, on the site WordPress.org Forums:
Hi, Thanks for the suggestion. We will discuss it. In the meantime, you can create…

2 years ago

Posted a reply to Error: Tag contact failed (ActiveCampaign), on the site WordPress.org Forums:
On the configuration page for the plugin, you must select a list to subscribe your…

2 years ago

Posted a reply to Update STATUS, on the site WordPress.org Forums:
Hi, You can select multiple Subscribe events but it would not remove any tags just…

2 years ago

Posted a reply to Error: Tag contact failed (ActiveCampaign), on the site WordPress.org Forums:
Hi, The error message reads "Unable to add contact to list from ActiveCampaign." The list…

2 years ago

Posted a reply to Feature Request, on the site WordPress.org Forums:
Yes, variable products do get tagged. You will see them with the product id /…

2 years ago

Posted a reply to Internal Error, on the site WordPress.org Forums:
Hi! I am sorry for the confusion. Our plugin is not throwing that error. The…

2 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Let us know if the latest release fixed the conflict you were having with eLearnCommerce…

2 years ago

Posted a reply to Internal Error, on the site WordPress.org Forums:
Hi, Yes, there are other plugins that are using the ActiveCampaign API too and when…

2 years ago

Posted a reply to Internal Error, on the site WordPress.org Forums:
Hi, You said that you enabled logging and nothing was added to the log file.…

2 years ago

Posted a reply to Remove tag when product refunded, on the site WordPress.org Forums:
Hi, No that is not possible at this time but certainly something to consider for…

2 years ago

Posted a reply to Prevent creation of Order ID tag, on the site WordPress.org Forums:
Hi, The order id? Or the product id? Product id is the default. The default…

2 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Hi, We thought we could just rename the high level classes but I guess that…

2 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Can you go to https://equalserving.com/support and open a ticket? Thanks.

2 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
A new version is available for download.

2 years ago

Posted a reply to Feature request, on the site WordPress.org Forums:
A new version of the plugin is available for download.

2 years ago

Posted a reply to Feature request, on the site WordPress.org Forums:
So, the tag you would require is not just the order status as a tag…

2 years ago

Posted a reply to Feature request, on the site WordPress.org Forums:
But in the example I gave you - the same customer made two different purchases…

2 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Hi @cristianciuberea, We're working on an update that will uniquely identify the class names. Thanks.

2 years ago

Posted a reply to Feature request, on the site WordPress.org Forums:
Hi @cristianciuberea, The plugin sends contact details on only one event during the order process…

2 years ago

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Hi, eLearnCommerce is a premium plugin that we have not worked with so there may…

2 years ago

Posted a reply to Is the order status also tagged?, on the site WordPress.org Forums:
No, the plugin does not record the order status. We'll keep it in mind for…

2 years ago