Posted a reply to Getting Error notice (ERROR Unable to add contact to list from ActiveCampaign), on the site WordPress.org Forums:
Please send the full log file to support (at) equalserving.com. Thank you.

Posted a reply to Getting Error notice (ERROR Unable to add contact to list from ActiveCampaign), on the site WordPress.org Forums:
Hi Chintesh, There should have been an error id in the log file that would…

Posted a reply to Only subscribe to list with specific product, on the site WordPress.org Forums:
No, that is not possible. All contacts that get fed to ActiveCampaign via the plugin…

Posted a reply to Not ready for php 8.0, on the site WordPress.org Forums:
Thank you. An update is forthcoming.

Posted a reply to User subscribed to list even if not accepted, on the site WordPress.org Forums:
Hello, We received many requests from users of the plugin to feed all customers into…

Posted a reply to PHP Fatal error: Uncaught Error: Call to a member function get_name() on bool, on the site WordPress.org Forums:
I don't believe you have the plugin configured properly. Can you please go to https://equalserving.uservoice.com/…

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
Correct.

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
No other order data is fed to AC from WooCommerce using our plugin.

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
Thanks for sharing the screenshot. You must enable 'Tag products purchased' to have the products…

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
Can you take a screenshot of the plugin configuration page and post it here? Of…

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
That portion of the log file indicates that the test user did not opt in…

Posted a reply to Order data not syncing, on the site WordPress.org Forums:
Check to be sure that the order has triggered the send event. If you set…

Posted a reply to Problem Sync data for manual orders, on the site WordPress.org Forums:
I can't help you with that - you would have to write a custom function…

Posted a reply to Problem Sync data for manual orders, on the site WordPress.org Forums:
On the plugin configuration page, the Subscribe Event is set to Order Completed. You created…

Posted a reply to Details keep dropping out, on the site WordPress.org Forums:
Hi, We just updated the plugin. Please install the latest version and let us know…

Posted a reply to Does not work – receiving an error, on the site WordPress.org Forums:
Latest version of the plugin has increased the timeout from 5 sec to 30 sec.

Posted a reply to Works really great, on the site WordPress.org Forums:
Great to hear! We're always happy to hear that our plugin is helping as we…

Posted a reply to Does not work – receiving an error, on the site WordPress.org Forums:
The default time out for the wp_remote_get and wp_remote_post function is seconds. In the next…

Posted a reply to Does not work – receiving an error, on the site WordPress.org Forums:
Hi, Please check with your hosting company to be sure that they are not blocking…

Posted a reply to No “Integrations” menu, on the site WordPress.org Forums:
Hi, From the main Wordress menu, mouseover WooCommerce. Select Settings. Running across the top of…

Posted a reply to Tag not added if order payd by card, on the site WordPress.org Forums:
Hi, Is this still an issue? You wrote "I saw this on multiple sites so…

Posted a reply to The complete order status tags are not always used, on the site WordPress.org Forums:
You'll find them under WooCommerce | Status | Logs. Then select the log that begins…

Posted a reply to The complete order status tags are not always used, on the site WordPress.org Forums:
Do you have the log files enabled? If so, send me (support at equalserving dot…

Posted a reply to The complete order status tags are not always used, on the site WordPress.org Forums:
Is the Opt-In checkbox visible to the customer? Check your WooCommerce orders to see if…

Posted a reply to Feature request, on the site WordPress.org Forums:
Hi, Thanks for the suggestion. We will discuss it. In the meantime, you can create…

Posted a reply to Error: Tag contact failed (ActiveCampaign), on the site WordPress.org Forums:
On the configuration page for the plugin, you must select a list to subscribe your…

Posted a reply to Update STATUS, on the site WordPress.org Forums:
Hi, You can select multiple Subscribe events but it would not remove any tags just…

Posted a reply to Error: Tag contact failed (ActiveCampaign), on the site WordPress.org Forums:
Hi, The error message reads "Unable to add contact to list from ActiveCampaign." The list…

Posted a reply to Feature Request, on the site WordPress.org Forums:
Yes, variable products do get tagged. You will see them with the product id /…

Posted a reply to Internal Error, on the site WordPress.org Forums:
Hi! I am sorry for the confusion. Our plugin is not throwing that error. The…

Posted a reply to Fatal Error, on the site WordPress.org Forums:
Let us know if the latest release fixed the conflict you were having with eLearnCommerce…

Posted a reply to Internal Error, on the site WordPress.org Forums:
Hi, Yes, there are other plugins that are using the ActiveCampaign API too and when…

Posted a reply to Internal Error, on the site WordPress.org Forums:
Hi, You said that you enabled logging and nothing was added to the log file.…

Posted a reply to Remove tag when product refunded, on the site WordPress.org Forums:
Hi, No that is not possible at this time but certainly something to consider for…