Profiles

Posted a reply to Can KB next and previous article links work across categories?, on the site WordPress.org Forums:
Hi Ajdin, Thank you for submitting your question via our website. I see that my…

Posted a reply to Header, on the site WordPress.org Forums:
I will mark this as resolved if you need further assistance please submit a ticket…

Posted a reply to Search Title – Article Page H tag reverts to the Search Title – Main Page H tag, on the site WordPress.org Forums:
Hi Rupert, I apologize for the trouble you are experiencing. We have tested the issue…

Posted a reply to Header, on the site WordPress.org Forums:
Hi, To update the font size on the front-end of the article page, simply click…

Posted a reply to Create two types, on the site WordPress.org Forums:
Sure, here's the revised version: Hi, Absolutely! We offer the Unlimited Knowledge Base add-on, which…

Posted a reply to Linking to anchor from outside links, on the site WordPress.org Forums:
Hi I hope all is well and that your question has been resolved via our…

Posted a reply to Linking to anchor from outside links, on the site WordPress.org Forums:
Hi, Sorry for the trouble you are having. Unfortunately, I don't have enough information to…

Posted a reply to Highly Recommended, on the site WordPress.org Forums:
Thank you for your feedback! We really appreciate it. Regarding settings, we're introducing Gutenberg blocks…

Posted a reply to Great support and tool!, on the site WordPress.org Forums:
Thank you for your feedback! We really appreciate it.

Posted a reply to One-way migration is a non-starter, on the site WordPress.org Forums:
UPDATE: we don't lock users into our solutions. Post Type Switcher easily converts articles to…

Posted a reply to Buyer Beware – CPTs (Articles) cannot be converted into Posts, on the site WordPress.org Forums:
We don't lock users into our solutions. Post Type Switcher easily converts articles to posts,…

Posted a reply to One-way migration is a non-starter, on the site WordPress.org Forums:
We understand your preference for switching articles back to posts. That's why we recommend the widely-used Post Type Switcher plugin, a handy tool that lets you quickly switch between the two formats with just a few clicks. You'll have the flexibility you need in no time!Meanwhile, we're hard at work developing exciting new features like Gutenberg blocks and AI integration that we know our users will love. Stay tuned for these game-changing updates coming soon as we continue offering our free plugin to enhance your experience and streamline your workflow.Dave at Echo plugins team.

Posted a reply to Can I create Parent/Child Pages?, on the site WordPress.org Forums:
Thanks for reaching out! While our knowledge base plugin doesn't use WordPress's built in "Page Attributes" feature for parent/child pages, you can still create a hierarchical structure for your training manual. Instead of pages, we use categories and sub-categories to organize content.To create your "Technical How-to's" section, make that a main category, then create sub-categories for each how-to topic (e.g., "Creating a new email account"). Assign your articles to the appropriate sub-category. You can create up to five levels of hierarchy.If you need help setting this up or have more questions, don't hesitate to contact our support team at https://www.echoknowledgebase.com/technical-support/ Dave at Echoplugins Team

Posted a reply to Last Viewed articles, on the site WordPress.org Forums:
Hi there,Thank you for your interest! Currently, we do not have a feature specifically for displaying last viewed or related articles. However, we do offer a "Most Popular Articles" feature that displays articles based on view counts. Additionally, at the bottom of each article, you'll find "Previous" and "Next" buttons, which link to related articles within the same category.We appreciate your feedback and will consider these features for future updates.Thank you,Dave

Posted a reply to Totally wrong approach, on the site WordPress.org Forums:
Thank you for your feedback. We understand your preference for using regular posts for a knowledge base. However, Custom Post Types (CPTs) is a feature created by WordPress specifically for handling custom content like knowledge base articles. CPTs offer numerous advantages for organizing, managing, and enhancing a knowledge base, which directly benefits our users. Key benefits of using CPTs include: Designed for Purpose: WordPress specifically created CPTs to handle different types of content beyond standard blog posts. This allows for greater flexibility and customization. Separation of Content: Keeping knowledge base articles separate from blog posts helps users easily find the information they need without wading through unrelated content. Proven Success: Many popular knowledge bases and WordPress plugins successfully utilize CPTs for the reasons mentioned above. Easy Transition: If you already have posts you want to use in your knowledge base, they can be easily converted into CPTs. Enhanced Organization: CPTs allow for custom fields, taxonomies (categories/tags), and other organizational features tailored specifically for knowledge base content. Improved Search & Filtering: Users can find relevant information more quickly with dedicated search and filtering options for the knowledge base. Future-Proofing: As your knowledge base grows, CPTs provide a scalable structure that's easier to maintain and expand. We're always looking to improve our plugin and welcome any further feedback you may have. Feel free to reach out to our support team for any questions or suggestionsDave at Echo Plugins Team

Posted a reply to Edit Latest Past Events title, on the site WordPress.org Forums:
Hello, Unfortunately, it appears that you've submitted your issue regarding the wrong plugin. We specialize…

Posted a reply to Feature request, on the site WordPress.org Forums:
Hi, Thank you for the feedback. We really appreciate it. We will work on this…

Posted a reply to Issue with Arabic Version of Knowledge Base Page After Recent Plugin Update, on the site WordPress.org Forums:
Thank you for contacting us. I will close this ticket because your query is being…