WordPress.org

Posted a reply to Version 5.1.0 – configuration options do not work, on the site WordPress.org Forums:
Thank you for your feedback. Since you submitted your issue directly to our ticketing system…

1 week ago

Posted a reply to Integration with WordPress is awesome., on the site WordPress.org Forums:
Thank you for your feedback. We like to discuss with you your wish list and…

1 week ago

Posted a reply to Template Override, on the site WordPress.org Forums:
Hi Yash Yes you can edit the templates, see this article here for more details:…

2 weeks ago

Posted a reply to Changing CSS Knowledge Base (search field), on the site WordPress.org Forums:
Hi Bas, Yes there is a way to change them, you can change them in…

2 weeks ago

Posted a reply to Search box placeholder/hint colour., on the site WordPress.org Forums:
Hi Daniel, Thank you for the kind words. Your correct we don't have a setting…

1 month ago

Posted a reply to For Help and Support Click here, on the site WordPress.org Forums:
We need the debug file as it helps speed up the troubleshooting. It contains KB…

1 month ago

Posted a reply to short code, on the site WordPress.org Forums:
Hi, If your referring to the KB Main page, you need to use this shortcode:…

1 month ago

Posted a reply to Better than the priced alternatives, on the site WordPress.org Forums:
Thank you. Our TOC needs to be much more complex to satisfy various themes and…

1 month ago

Posted a reply to Better than the priced alternatives, on the site WordPress.org Forums:
Thank you for your review! We are actually working on TOC for articles and we…

1 month ago

Posted a reply to Easy to use, feature packed OOTB, and great support, on the site WordPress.org Forums:
Thank you for your feedback! We have many more great features coming in the next…

2 months ago

Posted a reply to Missing icons, on the site WordPress.org Forums:
Hi We have released a fix for this in the latest update, please update. If…

2 months ago

Posted a reply to Category symbol change?, on the site WordPress.org Forums:
Hi We have released a fix for this in the latest update, please update. If…

2 months ago

Posted a reply to Option to disable public CSS, on the site WordPress.org Forums:
Hi Greg, Thank you for the feedback, that makes sense. Kind Regards, Dave.

2 months ago

Posted a reply to Accessibility bug on kb landing page, on the site WordPress.org Forums:
Yes we will do that, thanks again for the help. You will see it in…

2 months ago

Posted a reply to Option to disable public CSS, on the site WordPress.org Forums:
Hi Greg, Thank you for the feedback. For the Public CSS file if it's the…

2 months ago

Posted a reply to Accessibility bug on kb landing page, on the site WordPress.org Forums:
Hi Greg, Thank you very much for catching this. What a silly mistake, we really…

2 months ago

Posted a reply to Search box in the Article and Archive pages, on the site WordPress.org Forums:
The link provided is not regarding our product. I will close this ticket. If you…

3 months ago

Posted a reply to Text size in main page, on the site WordPress.org Forums:
Hi Sva, There is currently no option to change the text size or remove it.…

4 months ago

Posted a reply to Good Plugin, Excellent Support, on the site WordPress.org Forums:
Thank you for your feedback!

4 months ago

Posted a reply to KB Analytics, on the site WordPress.org Forums:
Thank you for your feedback. We will add these statistics to a list of possible…

4 months ago

Posted a reply to Header is Missing, on the site WordPress.org Forums:
Hi, Try switching between the KB template and the theme template. You can see how…

4 months ago

Posted a reply to SyntaxError: JSON.parse on Search box, on the site WordPress.org Forums:
Hi Giacomo, Sounds like something is blocking the knowledge base Javascript. Could be a third…

4 months ago

Posted a reply to Unordered and Ordered List are no showing icons, on the site WordPress.org Forums:
Hi, Divi doesn't target content correctly within our knowledge base articles. We have a solution…

4 months ago

Posted a reply to Article versions; “applies to” field, on the site WordPress.org Forums:
Hi We currently do not have any option for this. A few suggestions you can…

4 months ago

Posted a reply to Change Directory Name?, on the site WordPress.org Forums:
Hi, Yes you can. You need to delete the knowledge base page, create your notes…

4 months ago

Posted a reply to Missing icons, on the site WordPress.org Forums:
Hi Brian, I see that Jeru submitted your issue to our ticketing system so I…

4 months ago

Posted a reply to Category symbol change?, on the site WordPress.org Forums:
Hi Thorsten, You can easily change category symbols (icons) in the KB Configuration screen. For…

4 months ago

Posted a reply to Dual Languague, on the site WordPress.org Forums:
Hi, Our plugin supports WPML for multi-language KB. If you need help with our knowledge…

5 months ago

Posted a reply to Users got constantly logged out, on the site WordPress.org Forums:
Hi, Our core knowledge base plugin does not control or affect the login in any…

5 months ago

Posted a reply to Sidebar in article, on the site WordPress.org Forums:
Hi, Yes you can use the sidebar option if your theme allows it. For more…

6 months ago

Posted a reply to Great works, on the site WordPress.org Forums:
Thank you very much for the review. We are glad everything has worked out really…

7 months ago

Posted a reply to Change the base url of an article?, on the site WordPress.org Forums:
Hi, I am sorry for the trouble you are having. You need to update the…

7 months ago

Posted a reply to The link you followed has expired, on the site WordPress.org Forums:
Hi, We don't provide support here for our add-ons. This is for the core plugin…

9 months ago

Posted a reply to How to add the search header in the article page, on the site WordPress.org Forums:
Hi, For purchased add-ons you have to submit a ticket at: https://www.echoknowledgebase.com/contact-us/ This forum is…

9 months ago

Posted a reply to PDF Keyword Search, on the site WordPress.org Forums:
Hi, The links are controlled in the same exact manner as regular KB articles. Please…

10 months ago

Posted a reply to Multisite compatable?, on the site WordPress.org Forums:
.

10 months ago

Posted a reply to Multisite compatable?, on the site WordPress.org Forums:
Hi, We have not fully tested on multi-site networks. I would recommend trying our Core…

10 months ago

Posted a reply to Navigation Back Button moving to Bottom, on the site WordPress.org Forums:
Hi, There is no option to change this at this time or file to edit.…

10 months ago