Posted a reply to Admin dash board KB?, on the site WordPress.org Forums:
Hi, We currently do not have an admin KB option. We do have a restriction…

3 days ago

Posted a reply to Accessibility WCAG, on the site WordPress.org Forums:
Hi, Yes our plugin has been tested against WCAG 2.0 standards. I would recommend trying…

1 week ago

Posted a reply to Rich Test Results Errors affecting Site Health, on the site WordPress.org Forums:
Hi, The Knowledge base does not control or change the article content, this issue is…

1 month ago

Posted a reply to Plugin Causing A Fata Error, on the site WordPress.org Forums:
Hi, There has been no other issues reported of this, also we do intensive testing…

2 months ago

Posted a reply to [Bug Report] “Main Category” and Gutenberg, on the site WordPress.org Forums:
Hi, I’m not 100% certain without further information as to the cause of this issue.…

2 months ago

Posted a reply to Restricting individual articles and visibility, on the site WordPress.org Forums:
Hi, Regarding the Internal access and the external access, we do have a plugin called…

2 months ago

Posted a reply to How to list new KB articles in ‘latest posts’ page, on the site WordPress.org Forums:
Hi, There are two options that we suggest for this customization. a) Use the our…

2 months ago

Posted a reply to How to make demo 4 sidebar, on the site WordPress.org Forums:
Hi, We have decided to add the Category Navigation sidebar to the core plugin. It…

3 months ago

Posted a reply to Cannot remove_action Echo KB Action Hooks (dot not display sidebar for post_id), on the site WordPress.org Forums:
Hi, If you set the KB option to Current theme template it should work as…

3 months ago

Posted a reply to Activate translation, on the site WordPress.org Forums:
Hi, Please try to clear any cache. Also try to turn language in admin to…

3 months ago

Posted a reply to Great Plugin and Amazing Support, on the site WordPress.org Forums:
Thank you for leaving us a review and for sharing feedback regarding your experience with…

3 months ago

Posted a reply to AWESOME Customer Service!!!!, on the site WordPress.org Forums:
Hi Mary, Thank you for sharing the details of your experience with us and the…

3 months ago

Posted a reply to Excluding h3 from table of content, on the site WordPress.org Forums:
Hi Rebekka, You will need to find the CSS Class assigned to the heading if…

3 months ago

Posted a reply to [Bug report] Drafts are displayed in the Echo KB Search Engine, on the site WordPress.org Forums:
Hi, Thank you for reporting the issue. We have released a fix. Please update your…

3 months ago

Posted a reply to knowledgebase page Amp Issue, on the site WordPress.org Forums:
Hi Swarana, Thank you for opening up a ticket via our website. We have replied…

3 months ago

Posted a reply to How to rename top level breadcump section?, on the site WordPress.org Forums:
Hi, You can change the breadcrumbs in the KB Editor. We have a good article…

4 months ago

Posted a reply to Permalink Issue – ?seq_no=2, on the site WordPress.org Forums:
Hi, When the change is released we will add information about how to remove sequence…

4 months ago

Posted a reply to How to rename top level breadcump section?, on the site WordPress.org Forums:
Hi, the image is still not working. Please contact us here for further assistance: https://www.echoknowledgebase.com/technical-support/…

4 months ago

Posted a reply to Permalink Issue – ?seq_no=2, on the site WordPress.org Forums:
Hi, We will add a new option to remove the seq_no from the URLs. This…

4 months ago

Posted a reply to Permalink Issue – ?seq_no=2, on the site WordPress.org Forums:
Hi, Since the seq_no is used only for articles that have multiple categories, the following…

4 months ago

Posted a reply to Access control stop to works, on the site WordPress.org Forums:
Hi, Can you please contact us so that we can help you resolve the issue?…

4 months ago

Posted a reply to Permalink Issue – ?seq_no=2, on the site WordPress.org Forums:
Hi, Thank you for your feedback. We continue to improve our plugin and add new…

4 months ago

Posted a reply to How to rename top level breadcump section?, on the site WordPress.org Forums:
Hi, The attached image is not working. You can use our frontend Editor to customize…

4 months ago

Posted a reply to Knowledge Base Categories Not Showing, on the site WordPress.org Forums:
Hi, I'm sorry for the trouble you are having, I’m not 100% certain without further…

5 months ago

Posted a reply to Breadcrumbs, on the site WordPress.org Forums:
Hi, Yes we have option to adjust the breadcrumb navigation as explained here: https://www.echoknowledgebase.com/documentation/article-breadcrumb/ Cheers,…

5 months ago

Posted a reply to Show Child categories, on the site WordPress.org Forums:
We would love to get more information on what you are actually seeing. I’m not…

5 months ago

Posted a reply to Show Child categories, on the site WordPress.org Forums:
Hi, Yes absolutely you can show child categories and parent category. In this example: https://www.echoknowledgebase.com/demo-1-knowledge-base-basic-layout/…

5 months ago

Posted a reply to PHP Deprecated notice, on the site WordPress.org Forums:
Hi Andy, I am sorry for the issue. We have fixed this PHP warning and…

5 months ago

Posted a reply to Error when display the KB, on the site WordPress.org Forums:
Marking resolved.

6 months ago

Posted a reply to Error when display the KB, on the site WordPress.org Forums:
Hi Martin, I’m not 100% certain without further information. There are too many variables to…

6 months ago

Posted a reply to Category Archive Page Layout cant be changed, on the site WordPress.org Forums:
Hi, Another reason could be your caching in browser or your site. Please clear cache…

8 months ago

Posted a reply to Category Archive Page Layout cant be changed, on the site WordPress.org Forums:
Hi, We cannot duplicate your issue. This could be a conflict with other plugins or…

8 months ago

Posted a reply to Widget Area, on the site WordPress.org Forums:
Hi, Sorry, the amount of information is not enough for me to understand your question.…

9 months ago

Posted a reply to Do you support “Instant Answers” feature?, on the site WordPress.org Forums:
Hi, We have no association with Betterdocs. Please go to our website if you would…

9 months ago

Posted a reply to Show related articles below an article?, on the site WordPress.org Forums:
Hi, Thank you for reaching out, Our version is like this you can see it…

9 months ago

Posted a reply to Can you create accordion faqs?, on the site WordPress.org Forums:
Hi, Thank you for your feedback. We will consider your suggestion. Cheers, Dennis Echo Plugins

9 months ago

Posted a reply to Divi + KB = no list icons, on the site WordPress.org Forums:
One more thing, if you would like an early release please contact us https://www.echoknowledgebase.com/contact-us/ And…

9 months ago

Posted a reply to Divi + KB = no list icons, on the site WordPress.org Forums:
Hi, We are now adding compatibility fixes for Divi. The fixes will be available in…

9 months ago

Posted a reply to Support RTL?, on the site WordPress.org Forums:
Hi, Yes our plugin now fully supports RTL. Cheers, Dennis

9 months ago

Posted a reply to Show Read Articles, on the site WordPress.org Forums:
Hi, Thank you for reaching out, and thank you for the suggestions, we have some…

10 months ago