Profiles

Posted a reply to Jetpack attempting to connect from unexpected IP’s, on the site WordPress.org Forums:
Hi there. Your site does not appear to be publicly accessible at the moment, it…

Posted a reply to I can’t login another fb account, on the site WordPress.org Forums:
Hi there Let's try to completely reset the Facebook connection so you can connect to…

Posted a reply to Support ticket page shows error, on the site WordPress.org Forums:
The issue with the AI Assistant is now fixed so you should have no further…

Posted a reply to Cant add new subscribers, on the site WordPress.org Forums:
Hi there I checked our logs, and in this case, one of the emails has…

Posted a reply to Getting worse, on the site WordPress.org Forums:
I'm sorry you saw these warnings on your site. We have now released an update…

Posted a reply to Delayed and Inaccurate Vulnerability Alert, on the site WordPress.org Forums:
Hi Will I'm sorry to hear that, but I understand your decision. In any case…

Posted a reply to Garbage. Decietful “donation” structure, on the site WordPress.org Forums:
Hi there, It sounds like there may be a misunderstanding regarding Jetpack's features and the…

Posted a reply to Privacy/Cookies Law Not Complainant, on the site WordPress.org Forums:
Hi there. Jetpack's cookie banner currently serves more as an informational notice rather than a…

Posted a reply to Jetpack Stats stop on my site, on the site WordPress.org Forums:
There is AdSense code in your site's source code. If you remove any/all advertisting code…

Posted a reply to Taking down my stats without warning, on the site WordPress.org Forums:
Hi there We're sorry this came as a surprise. We posted about this in August…

Posted a reply to Jetpack Stats stop on my site, on the site WordPress.org Forums:
Hi there Your site is classified as commercial as it contains advertising, so you will…

Posted a reply to Jetpack not registering email subscribers, on the site WordPress.org Forums:
Thanks for the update! Glad you got to the bottom of the issue.

Posted a reply to Horrible experience!, on the site WordPress.org Forums:
Hi Cristian Thanks for the update, we're glad you managed to restore the site eventually.…

Posted a reply to Bot verification affects Jetpack?, on the site WordPress.org Forums:
Thanks for the update!

Posted a reply to Jetpack not registering email subscribers, on the site WordPress.org Forums:
Hi @adamzea The emails are not being sent, so it seems something is conflicting with…

Posted a reply to Cookie Consent Mode v2 update, on the site WordPress.org Forums:
Hi there Jetpack's Google Analytics feature does not handle Google's consent mode. You may want…

Posted a reply to Please kindly remove following image files from the CDN:, on the site WordPress.org Forums:
Hi there The specified image URLs have been removed from Jetpack's cache. Let us know…

Posted a reply to Jetpack Slideshow images smaller than they should be, on the site WordPress.org Forums:
Hi there, Could you please confirm if the issue persists with the first three images…

Posted a reply to Jetpack Disconnecting/Deactivating, on the site WordPress.org Forums:
Hi there, It seems like you've already attempted a plugin conflict test. Since the issue…

Posted a reply to Jetpack not registering email subscribers, on the site WordPress.org Forums:
Hi there Jetpack subscriptions use WordPress.com's servers to send confirmation emails, not your hosting server's…

Posted a reply to Jetpack Stats in Dashboard now a blank page, on the site WordPress.org Forums:
Hi there, We're not aware of any widespread issues with the Stats page. To troubleshoot…

Posted a reply to Purge image cache, on the site WordPress.org Forums:
Hi @tonkymonk - The image you specified has been purged. In future could you please…

Posted a reply to Subscriber Popup Bug, on the site WordPress.org Forums:
Thanks for the report! We have an open Github issue for this here, so you can…

Posted a reply to Subscriber popup button, on the site WordPress.org Forums:
Thanks for the report! We have an open Github issue for this here, so you…

Posted a reply to Jetpack can’t communicate with my site, on the site WordPress.org Forums:
Glad to hear things are working as expected now! Thanks for the update.

Posted a reply to XML-RPC Error 200, on the site WordPress.org Forums:
Hi there, It seems like there might be some specific settings in Wordfence that are…

Posted a reply to 500 Internal Error When Replying to Posts, on the site WordPress.org Forums:
Hi there. One issue I noticed is that although your site no longer loads at…

Posted a reply to Jetpack not installed, but error log full of warnings, on the site WordPress.org Forums:
Hey there These errors suggest that some code somewhere is triggering an exit in the…

Posted a reply to Jetpack unable to communicate with my site, on the site WordPress.org Forums:
Your xmlrpc.php file seems to be working now, but it looks like you need to…

Posted a reply to 5 Different “plugin has encountered an error and cannot be rendered” Errors, on the site WordPress.org Forums:
Thanks for confirming. There might have been some outdated packages in another plugin that were…

Posted a reply to 5 Different “plugin has encountered an error and cannot be rendered” Errors, on the site WordPress.org Forums:
Thanks. Our developers are still having trouble reproducing this issue. It seems to be related…

Posted a reply to 5 Different “plugin has encountered an error and cannot be rendered” Errors, on the site WordPress.org Forums:
Hi there Our developers have been looking into this, but so far have been unable…

Posted a reply to Jetpack not connecting to Facebook, on the site WordPress.org Forums:
Hi @hyang1974 Could you please start your own thread, as per the Forum Welcome guidelines…

Posted a reply to Suggestion about Super Cache and Boost jetpack, on the site WordPress.org Forums:
Hi there,Thank you for your feedback and your suggestions for improving WP Super Cache.Regarding the…

Posted a reply to Jetpack gallery slider, on the site WordPress.org Forums:
Hi there, Jetpack's carousel feature isn't a core part of WordPress for a couple of…

Posted a reply to Failed to generate Critical CSS, on the site WordPress.org Forums:
Hi there I'm not clear about the theme setting you mentioned to dynamically show your…

Posted a reply to Top Posts and Pages widget?, on the site WordPress.org Forums:
Hey Rolf We're working on a block to replace the widget, but it can still…

Posted a reply to I think I had Jetpack backup but my Godaddy hosting plan expired., on the site WordPress.org Forums:
Hi @onyxewa I don't see any Jetpack backups for www.onyxewa.com - you would need to…

Posted a reply to Jetpack newsletter emails has started to corrupt the links, on the site WordPress.org Forums:
Hi folks If anyone is still experiencing this issue, could you please provide some specific…

Posted a reply to Instagram Widget not updating with latest posts, on the site WordPress.org Forums:
Hi there I'm not seeing any issues with the Instagram images at the bottom of…

Posted a reply to How to increase mobile score in jetpack boost pls, on the site WordPress.org Forums:
Hi Angel, Improving the mobile score on your website using Jetpack Boost is certainly doable…

Posted a reply to Jetpack Connected, No User Account Connected – Subscriber Question, on the site WordPress.org Forums:
Hi there, When you connect your WordPress.com account to Jetpack, your account becomes the primary…

Posted a reply to Subscriber count is incorrect, on the site WordPress.org Forums:
Hi there I checked your site, and I only see 16 subscribers. Where exactly are…

Posted a reply to backup files, on the site WordPress.org Forums:
Hi there, Jetpack backups are a feature only available with our paid plans. With the…

Posted a reply to New post email notifications stopped?, on the site WordPress.org Forums:
Hi there Our logs show that emails have been sent out for at least your…

Posted a reply to How to stop popup after subscribing, on the site WordPress.org Forums:
Hi Nicole I understand you'd like to prevent the Jetpack subscription pop-up from appearing after…

Posted a reply to My web page is requiring login to visitors, on the site WordPress.org Forums:
Hi there It looks like your site has http authentication enabled, which requires a username…

Posted a reply to Monitor does not send alerts when homepage is cached, on the site WordPress.org Forums:
Hi Rolf The user agent used by Jetpack Monitor is jetmon/1.0 (Jetpack Site Uptime Monitor by…

Posted a reply to Another “redirecting to a different page” question, on the site WordPress.org Forums:
Hi there I tested with the 404 plugin you mentioned, but I was unable to…

Posted a reply to 5 Different “plugin has encountered an error and cannot be rendered” Errors, on the site WordPress.org Forums:
Hi there If you're still experiencing this issue, could you please post your site URL…